TAP Portugal Refund, Claims and Compensation

I booked 3 flights for family members to attend a party in Gambia booked from October, I contacted Last minute. Com who confirmed up to a day before the flight that my flight was confirmed and going ahead. When I got to the airport I was notified that there was no flight on this day, Also that the Last Minute.com would have been notified sometime before and that it was against the law to still advertise for a flight knowing that it had been cancelled. Flights were still flying but not on the day Last Minute suggested, This has caused me a great deal of displeasure, I’ve had to book a further 3 flights, not to mention taxi fares and missing out on the party.

They delayed almost 8 hours on my flight from Lisbon to Guarulhos and also in the way back they delayed around 8 hours from Lisbon to Barcelona. I had to eat here in the airport, spend more money that I wanted both times

Due to a previous cancellation, I was aware that TAP will not inform about the cancellation so I had to start checking in their website. Then, around a week before the flight, it shows cancelled but I was not informed. They refund the tickets but with a voucher. Now, as I paid my tickets in Kwanza (Angola Official currency) now they are telling me that to redeem the vouchers (as I need to use multiple of these vouchers to buy a ticket) I need to go to Luanda airport which I cannot do. Time is passing and the value of the tickets I need to buy in December are raising. The TAP support said they cannot help, that I have to go straight to Luanda airport but I'm more than 400Kms (6-8 hours travel) away.

Here is the situation Me and my boyfriend was planing our trip from munich to ponta delgada. So first we needed to get to lisbon and then go to ponta delgada . So this supposed to be round trip with tap air. But 14 of July we had a message : Dear Mr./Mrs. Tetiana But, TAP informs you that some changes have occurred on your flights. Please check the details below. If the updated itinerary below does not ensure a connection between the flights in your reservation, you will be contacted again soon. Okay, but then one our flight was canceled so we needed to cancel all. And we did. Therefore, in consequence we don't have a refund, only 200 miles on my account. We want to get our money back. Hope you will help us. The customer support did not read our complaints and our requests, and even so i was trying to call them, but nothing happened.

This flight was canceled without any reason provided by the airline. We were put on the flight the next day. The hotel and transits we booked in Venice was non-refundable

I received notification from the agency where I have purchased the ticket that all trip to Alicante have been canceled. I immediately cancelled accommodation and rent car in Alicante. Before the date of the trip TAP send me an email to an alternative flight which not was compatible with my original travel plan .

I received a useless voucher and was not notified about the cancellation at all

My initial flight was booked for the 1st August from CDG airport at 6.00 am arriving at 7.30 am in Lisbon . I only realized my flight had been changed from Orly to Lisbon departing now at 16h15 when I tried to check in on the 31st of July. I had never received an email or message from TAPinforming the changes of the flight. The flight number also changed to TP2709. In the end I did not fly and stayed in Paris. I booked this flight as I needed to attend an event in Lisbon in the morning of the 1st August

As I arrived to the airport, they said they had some technical issues. They kept me waitinig for one houre before they told me flight was cancelled. After that they offered me alternative flight which was 6 hours later.

When I booked my flight it was initally scheduled to depart from Charles de Gaulle to Lisbon at 6.00 am. I did not received any email or message from TAP informing the change in the schedule that it had been posptoned to 16h15 neither for the airport. I only realized this when I tried to check in at 11pm the 23rd of July. In the end I stayed in Paris as I was interested in the flight at that time only as I had an event I needed to attend in the morning of the 24th July in Lisbon. In the end the new fight number was TP 2901

I try to change my flight to an earlier date due to a family emergency but they branch in Luanda not even pick up their phone. I manage to bought tickets in an "humanitarian" flight in a plane from the same company but paying 3 times more the 29th of May. They do not inform they cancelled, I have to find out entering to their website to check if it was still on. The refund were in Angolan currency which, from the date I bought the tickets, in September/October last year, until now, already devaluated 50%. What I mean is that the money they refund are not enough to buy the same tickets now.

The flight was cancelled prior to boarding because of a sick cabine crew member. We had a new flight the next day early in the morning, but I missed my connecting flight to Brussels (which was not a TAP flight) and I also lost one day of work because of this. We were put in a hotel where we did receive dinner but we did not get any breakfast because we had to leave very early the next day. On board we only got one mini sandwich, other than that there was no food and also no way of buying food at the airport. So this basically meant being very hungry on an 8 hour flight. I had to book a new flight to Brussels with TAP because I lost my earlier connecting flight to Brussels.

Both flights were delayed. The weather conditions were fine and other flights flying to the same destination were not delayed. I arrived at my final destination 8 hour later than expected, for that reason I had to payed a tax into arrived to Granada. There were ko public transport available. The total expenses of the travel in taxi from Malaga to Granada were 202 Euros. I have been calling the company since the 23 of December several times and incurring in hight telephone expenses. Everytime I was informed that they were shortly answer my query. We are now in June and still have not heard a word from them.

My first of two connecting flights was delayed for 4 hours (LIS-FRA). The captain explained that it was due to a technical fault that required an aircraft change and in the meantime the crew had ran out of hours and also had to be replaced. All of this resulted in me missing my connecting flight (FRA-RIX). At the airport all passengers who missed their flights were sent to a hotel and told they would receive their new flights via e-mail. I set my alarm for 4am to check if i had received flights (this was about 6hrs after landing - more than enough time for staff to rebook flights for all passengers) and had no emails. I had to call the call centre where i was finally rebooked on the next available flight to RIX, where i arrived at 14:00 the next day - so i arrived at my final destination nearly 15hours later than planned. I submitted a claim to TAP the next day (02.11.19) and to this day haven't received an answer despite calling them several times where they appologised and promised tho get back to me asap. Thank you

The flight was cancelled and we were told when the flight was due to board. We were put up in a hotel and then provided with flight the next day.

The Flight from Valencia to Lisbon was delayed so much that I missed my connection flight I had from Lisbon to Fez. The company gave me another flight next day but they did not provide me a hotel or anything and I applied for refund but no answer I even lost lot of money calling them.

Em suma e por tópicos: - Flight was postponed from 21:00 to 23:00 (July 19 2019) when I was already at the airport; - Flight of 23:00 was cancelled without any reason; - Sky was clear and all flights departing; - I filled complaint to airline and national authority, which replied that flight was cancelled due to weather; - I do not believe in that excuse, because on the exact same day and hour, Ryanair made a flight from Porto-Lisbon and TAP had a flight at the exact same hour to a different destination; - The plane CS-TPR E190 at the time of flight was in Lisbon, therefore it never was in Porto

The first leg on my trip from BRU to PDL via LIS got delayed and took off later than originally announced and then I have missed my connection in LIS; TAP rebooked me to 9 February and I have only arrived at my final destination the next day. They have not told me any reasons why the first flight was delayed.

Flight got delayed for 7h. TAP changed equipment at least twice and all equipments were delayed in outstation airports.

I was in Amsterdam, flight from amsterdam to lisbon got delayed (about 45 minutes), when i arrived in Lisbon was already too later to another flight (from lisbon to sao Paulo), so i was by the desk of TAP, but they didnt help me at all... after hours wainting for some solutions, i got the information that i should take a taxi choose some hotel and restaurant ans pay everything by myself and come back another day (28 jun) to flight back to brazil... i slept in the airport, didnt find any hotel...

The plane left Lisbon 1:15 hour late, departed Praia more than 2 hours late, and I missed my connection in Lisbon, being rebooked on TP644, which departed over 6 hours later at 14:40, thus arriving in Brussels more than 6 hours late.

Technical fault - two hours attempting to fix it before giving up and moving to another plane - all in all after getting to the plane - getting the bags loaded- flight attendants doing their demo's- we're talking around 3hours and 10 mins - definitely more than three hours

BSB > LIS flight delayed taking off by one hour, i heard form other passengers it was due to the aircraft arriving late. Missed connecting flight and had to be put on 3pm flight instead of 7am flight.

flight delay Tap portugal we arrived at the airport at 4;25 pm to check in for flight tap259 to toronto. due to the unprecedented fuel strike in lisbon we were delayed by the lineups and stop-and-g0 traffic for our flight. at the check in two attendants were there, they looked into their computer and told us to go upstairs to customer service where theren was a long line-up. we could not get to the front of the line to explain our circumstance because other people where in the same predicament. when we did get there we were told we had to pay achange fee and take the next flight which was the next day. we had to pay. taps policy for boarding states that you are allowed access up to one half hour before the flight. we were essentially 5-10 minutes late which cost us 367 euros each plus accommodation, tranfers and meals, lost reservations in toronto and total inconvenience. all based on tap's greed. this flight we found later also left 2 1/2 hours late. why could they not announce the delay and allow us to board.

We wanted to amend our seats into a better class and paid totaly € 180,-- (€ 45,-- for each emendment) as instructed by your colleque Carolina (phone call dd. 20.11.2019) and we did not receive the better class.

On 20.11.2019 we amended our seat places to c-class up to an additional price of € 45,00 for each seat (totaly € 180,--) by telephone with your colleque Carolina. We did not receive the amended seats!!!

cancelled flight Tap Portugal After boarding and waiting 1 hour inside the plan, flight was cancelled because ETA would be after working hours in Hamburg.

Barcelona > Faro with a stopover at Lisbon. The Flight from Barcelona to Lisbon had a 3h delay due to a strike of air controllers in France (apparently). The connection from Lisbon to Faro was missed. The airline offered a new flight for the next day that I could not take due to a work commitment.

I missed my connection flight in lisbon because of my delayed flight coming from Zürich. I had to wait for 24h to get the next flight to Sal.

I had a flight from Lisbon to Vienna and it arrived 10minutes late in Vienna cus of the plane and there was a gap 30minutes for my next connection flight to Podgorica.And I couldn't make it cus flight before it was late,I was running to the gate and when I came they didn't let me in. so now I need to wait for new tickets later to Podgorica.

The flight Ponta Delgada Lisboa delayed the departure of Ponta Delgada, and when I arrived in Lisbon, the connecting plane to Porto had already left

Flight was supposed to depart at 19:35 but left Rome at 23:30. Arrived 3:45 late in Lisbon. I asked for the reasons for the delay but nobody was able to provide me the information.

I was tavelling with my 2 sons and my dog that had a pet-ticket to be transported on hold (TP648 departuring at 11:05). The plane was changed last minute and could not transport the dog (we learnt this info at the time of drop-off). We were placed in a later flight (TP644 departuring at 16:00) on the same day. This flight was first delayed and then cancelled. We were subsequently put in flight TP642 on 2 September at 20:05. Instead of arriving in Brussels on Sunday 1/9/2018 at 14:45 we arrived only on 3 September 2018 at 00:30. We had a ruined Sunday and I missed work on Monday!