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TUI Airways



TUI Flight Delay Compensation and Refund for Cancelled Flight

When you arrive at the airport ahead of a big trip, you'll be hoping to check-in, drop off your bags, and relax for a little while before boarding your flight, with no worries or issues. Unfortunately, it doesn't always turn out that way, and many people find themselves dealing with an unexpected TUI flight delay. Well, if that's your case, you may be entitled to compensation up to £520 (€600). 4.6/5 based on 16,194 reviews

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TUI Flight Delay Compensation and Refund for Cancelled Flight
Anton Radchenko
Reviewed by a licensed lawyer.
Last Updated: July 04, 2024

TUI Compensation and Refund Essentials

  • If your TUI flight was delayed by a minimum of 3 hours, you may be entitled to claim up to £520 (€600) per person for the inconvenience, provided there are no extraordinary circumstances.
  • The total compensation amount depends on the distance travelled as well as the origin and destination. For under 1,500km and up to 3,500+ km, compensation varies between £220 (€250) and £520 (€600).
  • Compensation is also possible for denied boarding due to overbooking and missed connections.
  • When a TUI flight is cancelled, passengers have the right to a full refund of the ticket price.
  • As long as your flight was less than 6 years ago, you can start a claim.
  • AirAdvisor increases the chances of a positive claim outcome. We don’t charge anything unless you win.
  • Our free flight delay checker will tell you what you’re eligible for.
  • When the disruption is due to extraordinary circumstances or does not meet the minimum 3-hour delay, passengers are not eligible for compensation.
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AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

Nobody wants to deal with a TUI delayed flight. Unfortunately, many people have to cope with such challenges, and flight delays still happen quite often. For example, based on the Eurocontrol European Aviation Overview, TUI flights only arrive on time 66% of the time. This is well below the industry average of 71%. Even with a 5% increase over 2022, TUI Airways still has some catching up to do.

To illustrate one of the worst examples of a TUI delayed flight that occurred recently, let’s look at flight TOM155 on March 9, 2024, from Cancun to Manchester Airport. Due to a technical issue, 300 passengers were stranded for over 50 hours waiting for this flight to take off, according to the Manchester Evening News. In response to the extremely excessive delay, a TUI spokesperson said:


We would like to apologise to customers who were due to depart from Cancun to Manchester on flight TOM155 on 9th March,” a spokesperson for the company said. Unfortunately, due to a technical issue with the aircraft we were unable to depart as scheduled. For the safety of our customers and crew, all customers disembarked the aircraft and remain in Cancun while safety procedures are performed.

We understand how frustrating this is for our customers and apologise for the delay. Customers are being contacted directly by the TUI team with information about their return to the UK today. All customers will receive EU261 compensation and a £200 holiday voucher as a goodwill gesture.

The good news is that if you find yourself dealing with this kind of issue, there are several options available.

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What is TUI EU261 Compensation?

EU261 is a part of EU law that can allow travellers to receive flight delay compensation or cancelled flight compensation if their flights don't take off on time or at all. It’s one of the most important European rules for travellers, and it could help you if your TUI flight has a problem.

Also known under other names, like EC261 and EU 261 2004, EU 261 is a really important part of EU legislation. It’s designed to help and protect passengers. And thanks to this rule, you’ll be able to get some financial compensation if your travel plans are ruined or harmed by a delay or other issue.

Additionally, for UK-departing flights, there is a regulation called UK261 that offers the same exact benefits as EU261. You can pretty much use them interchangeably.

Generally, the regulation covers the following:

  • Delays - You can make a delayed flight claim with TUI and receive compensation for any 3+ hour-long delays. Use our TUI flight delay compensation calculator to learn more.
  • Cancellations - Passengers can make a TUI cancelled flight claim and receive compensation if their flight is completely called off with fewer than 14 days' notice.
  • Denied boarding due to overbooking - EU261 compensation from TUI is possible in situations where flights have been overbooked, and passengers are denied access.
  • Missed connection - You can fill out a TUI flight delay form for compensation if you miss a connection due to late arrival caused by the airline.

People at London Gatwick airport when TUI flight delayed

Your Rights in Case of TUI Flight Disruptions

You might be wondering how TUI EU261 compensation for flight delays actually works. In short, you have the following rights as a passenger of this airline:

  • The right to up to €600 in TUI late flight compensation according to EU rules.
  • The right to fill in a TUI flight delay compensation claim form for any flight from the last 3 years or 6 years if the flight was to or from the UK.
  • These rights apply to both delayed TUI flights and cancelled ones.

What Flights Are Covered by EU261?

While not every flight is covered by this regulation, many are. Any flight that departs from the EU or the UK is eligible for EU261 or UK261 compensation. Also, if you fly with an EU-based airline, flights that arrive in the EU are covered. The same applies to UK arrivals with UK-based airlines.

TUI cancelled flight

TUI EU261 Compensation Claim: How Much Can You Get?

The range of compensation can be from £220 (€250) and £520 (€600), and where your flight falls on this spectrum is dictated by its total flight distance. Here’s a breakdown:

  • All flights under 1,500 km - Up to £220 per person 
  • Internal flights over 1,500 km - Up to £350 per person 
  • Non-internal EU flights between 1,500 and 3,500 km - Up to £350 per person 
  • International flights over 3,500 km - Up to £520 per person

Delay Arrival Time at Destination

Total Distance

Flights under 1,500km

EU flights over 1,500km

International flights from 1,500km to 3,500km 

International flights over 3,500km

Under 3 hours


3 hours or more






* Sometimes, for shorter delays, airlines will try to drop this amount to €300. At AirAdvisor, we always fight for the maximum.

Since this is a lot of information, let’s go through some examples of popular TUI Airways routes that are covered and the EU261 compensation to expect based on the flight distance:

  • Manchester to Cancun (4,870 miles; 7,837km) - Up to £520 (€600)
  • Rome to London (890 miles; 1,430km) - Up to £220 (€250)
  • London to Barbados (4,206 miles; 6,770km) - Up to £520 (€600)
  • London to Corfu (1,265 miles; 2,035km) - Up to £350 (€400)
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What Should You Do in Case of Cancellations or a TUI Delayed Flight?

If your plane is late or you're dealing with a TUI cancelled flight, here are some steps to follow:

  • Speak with staff at the airport to find out why your flight is delayed or called off.
  • Gather evidence that you can use to claim flight compensation from TUI.
  • Ask for essential services like food, water, and accommodation if you're delayed overnight.
  • Use our online Compensation Calculator to find out how much compensation for flight delays with TUI you can get.

How to Fill TUI EU261 Claim Form

If you’ve had a delayed or cancelled flight that you think is eligible for an EU261 refund or TUI compensation, you’ll need to fill out the claim form appropriate to your situation on TUI’s website.

The process can be fairly time-consuming, and especially if it’s your first-ever claim, you might not know how to start. Plus, if you’re short on time, you may not want to go through this lengthy procedure. Luckily, you can easily file your claim with one of our airline compensation experts, and we can handle it all for you - from start to finish! We’ll just need a few details about your flight interruption to help you claim what you’re owed.

What if the Form is Not Working

In some cases, it might feel too daunting to get everything correct on the form. If you’re getting an error message or the form just isn’t working at all, remember that AirAdvisor is a trusted partner and we can make the claim process hassle-free.

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TUI Flight Cancellations: When Are They Liable?

There are certain situations in which an airline can try to avoid having to pay late flight compensation. For instance, if the carrier can successfully show that “extraordinary circumstances” led to a delay or cancellation, they may reject your TUI Airways flight delay claim and prevent you from getting compensation for the delayed flight.

Luckily, situations involving extraordinary circumstances are quite rare. So, in most cases, you should be able to go through the TUI flight delay claim procedure and get the EU261 compensation.

TUI plane in the air

Let's look at an example: imagine that your next flight is either delayed or cancelled. If the airline can prove that the delay/cancellation occurred due to circumstances beyond its control, like extreme weather or a security incident at the airport, you may not be able to claim compensation. However, if the delay was caused by the airline or could have been avoided by the airline, you should be entitled to make your TUI claim for flight delay.


Usually, if any flight is delayed or cancelled, the carrier will also try to get you booked on a similar flight as quickly as possible. If they can get you to your destination with less than 3 hours of delay, they may be able to reject your TUI delayed compensation claim.

However, if an alternative flight isn't found or if you arrive much later than planned, you can fill out your TUI delayed flight claim form and request some money back.

Early claims have an 72% higher chance of payout

Act now before your claim expires.

TUI Flight Refund Policy

Understanding the distinction between a TUI flight delay refund and flight compensation is important. A refund is when you receive all the cost of your flight ticket back to your account, while compensation is a proportionate amount of money paid to you for your time lost and inconvenience suffered due to a cancelled flight.

This kind of ticket refund is usually given out in the most serious situations when alternative flights cannot be found or are not suitable, or in situations when a flight has been overbooked and passengers are not allowed to board.


There are various forms that refunds can take, including cash payments, credit for future flights, or vouchers. AirAdvisor strongly recommends that you do not accept vouchers as refunds, as they typically have short expiry dates and some restrictions.

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Common Questions: Compensation Claims and Refunds

How to claim for flight delays with TUI?

AirAdvisor can help you successfully claim compensation from TUI. Use our calculator to figure out how much you could be owed and get in touch with our team to learn more about making your TUI UK (or EU) flight delay claim. Alternatively, you can head to TUI’s website to file a claim with them directly.

What are extraordinary circumstances for EU261?

Extraordinary circumstances are an exception to EU261, which means that if the travel interruption is caused by something outside the airline’s control, they do not need to issue compensation. Common extraordinary circumstances are strikes by airport staff, security issues, and bad weather. If the airline could have prevented the disruption, like instances of insufficient airline staff, airline strikes, or poor aircraft maintenance, EU261 compensation is a possibility.

How long does TUI flight delay compensation take?

If you're wondering about how long TUI flight delay claims take, the truth is that the process can vary in length. Some claims can be resolved quickly, while others may be delayed for months. Typically AirAdvisor can help you resolve your TUI claims for delayed flights quicker and more efficiently.

Why Should I Entrust My Claim to AirAdvisor?

  • One of the most experienced companies in this field
  • 260,000 customers already trust AirAdvisor
  • 4.6 rating for customer service based on 16,194 reviews
  • Service available in 13 languages
  • An expert team of travel and legal experts


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What happened with TUI Airways clients

Recent Comments

Gary from United Kingdom (TUI Airways BY 55 Denied boarding)
May 6, 2024, 3:08 pm

I paid all inclusive holiday on return was told TUI sold your seat was left stranded Punta Cana airport has to borrow £600 to buy a flight home as was denied boarding only response from TUI was lies I made a enquiry about possible change of date was told not possible so flew out 1412 2021 on 21 12 2021 refused boarding booking December 14-21 2021 denied boarding was told TUI sold my seat second holiday this time all inclusive again telling me my holiday did not include any luggage both times had buy my own flights home to date TUI ignore all messages

Sarah from United Kingdom (TUI Airways BY 4127 Flight delay)
April 19, 2024, 9:35 am

Something to do with pilot being told wasn’t allowed to start the plane due to air traffic control, and being delayed to board on the plane without any information Should of taken off at 14.35 but didn’t go for ages,

Adrian from United Kingdom (TUI Airways BY 7369 Denied boarding)
April 15, 2024, 9:52 am

Me and my partner where due to travel on the 10 th of April and was due to return on the 17 th my partner passport wasn't accepted when we arrived at the air port and he was told that he couldn't travel due to the fact that his passport wouldn't be in date for the day we came back on the 17 th although his passport didn't run out until the 6 th of July 2024 but u continue to argue the fact that when we booked the holiday with tui it ask your your passport number and expiry date so I must say that I continue to disagree with tui because it should of flagged up when the passport details was entered to say that my partner passport wasn't valid I have tried to contact tui on manh different occasions to aware them of my consernce on there fault which I believe it is

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