TUI Claim: Compensation for Delayed and Cancelled TUI Flights and How to Get It

Delayed 3+ hours on a TUI flight to or from the UK, including the flight home from Cancun or Tenerife? You could be owed up to £520 per person, even on a package holiday.

This compensation falls under Regulation UK261 for flights departing the UK and EU261 for those that leave the EU.

Flying home on TUI Airways from outside the UK, for example, Cancun to Manchester? UK261 still covers you, because TUI Airways is a UK airline.

In addition to cash compensation, TUI passengers who experience a delay or cancellation may also receive care and assistance at the airport or a TUI flight refund.

Live TUI Airways figures, updated 6 Nov 2026, 14:10 UTC:

• Flights tracked in the last 24 hours: 51

• Arrived less than 15 minutes late: 80.39%

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

Key takeaways

1. If your TUI flight departs from the UK or EU and arrives more than 3 hours late, you could be entitled to a payout.

2. TUI cancelled flight compensation may apply when passengers receive less than 14 days’ notice, and TUI can’t offer a replacement flight within the regulation’s time limits.

3. Compensation usually applies when the disruption was within the airline’s control, such as aircraft technical problems or operational issues.

4. Passengers may also receive meals, refreshments, hotel accommodation, and transport during long delays.

5. TUI flight refunds are possible if the delay is 5 hours or more or the flight is cancelled (but you choose not to travel anymore).

6. In the last 30 days, 0.63% of TUI Airways flights arrived 3+ hours late and 0.00% were cancelled.

Your rights with TUI

If you are travelling with TUI from the UK or the European Union, your rights are protected by the UK261 and EU261 regulations.

Whether UK261 or EU261 applies depends on the route and which TUI airline operates the flight.

As a UK-based airline, TUI Airways flights are covered by UK261 for flights departing from the UK and its flights into the UK from other countries.

This means a delayed flight home from destinations such as Barbados to Gatwick or Antalya to Birmingham can still qualify for compensation.

For TUI’s EU-based airlines, including TUI fly Deutschland, TUI fly Belgium, and TUI fly Netherlands, EU261 covers flights departing from the EU as well as flights into the EU when operated by an EU airline.

Under UK and EU rules, you may be entitled to:

1. Financial compensation

2. A replacement flight or ticket refund

3. Meals and refreshments during delays

4. Hotel accommodation for overnight disruptions

5. Transport between the airport and the hotel

TUI delayed flight compensation

If your flight is delayed and you arrive 3+ hours late at your final destination, you could get TUI compensation for each passenger on the booking as long as TUI is responsible for the cause.

In our study of 618 AirAdvisor TUI compensation claims, we found delays to be the most common. Delays represented 75.2% of total claims (465), cancellations were 21.7% (134), and denied boarding was 3.1% (19).

TUI is considered responsible if the delay was caused by:

• Technical problems with the aircraft

• Operational or scheduling difficulties

• Insufficient crew availability

When compensation does not apply

Delays caused by extraordinary circumstances (events beyond the airline's reasonable control) typically do not qualify for financial compensation. These include:

• Air traffic control restrictions

• Severe weather conditions

• Security incidents or airport closures

How many TUI flights were delayed today?

Live delay figures for TUI Airways, updated 6 Nov 2026, 14:10 UTC:

• Arrived 3+ hours late in the last 24 hours: 0 (0.00% of all flights)

• Arrived 3+ hours late in the last 30 days: 30 (▼ 42.31% compared with the previous 30 days)

If your own flight reached its final destination 3+ hours late and TUI caused the delay, you could be owed up to £520 (€600).

Your right to care and assistance

No matter what caused the departure delay, TUI has a legal obligation to provide support. But that support depends on how long you’re waiting at the airport and the delayed flight’s distance. TUI must give you:

• Meals and refreshments proportionate to how long you're waiting

• Hotel accommodation when an overnight stay becomes necessary

• Transport to and from the hotel

• Access to phone calls or email communication

TUI cancelled flight compensation

If TUI cancels your flight departing from the UK or EU, you must be offered a choice between:

• A replacement flight to the final destination, or

• A full refund of the unused ticket

If the cancellation was avoidable and occurs less than 14 days before departure, you may also be entitled to compensation, provided the disruption was within TUI’s control.

While waiting for a replacement flight, you must also be provided with care and assistance, including meals and accommodation if necessary.

Delay compensation is about the flight, not the holiday: keep your boarding pass and your booking.

- Anton Radchenko, Founder & CEO, AirAdvisor.

How many TUI flights were cancelled today?

Live cancellation figures for TUI Airways, updated 6 Nov 2026, 14:10 UTC:

• Cancelled in the last 24 hours: 0 (0.00% of all flights)

• Cancelled in the last 30 days: 0 (▼ 100.00% compared with the previous 30 days)

If TUI cancelled your flight with less than 14 days’ notice, you may be owed compensation on top of your refund or replacement flight.

What if you miss a connection because of a TUI delay?

Missed connections can also qualify for compensation under UK261 or EU261.

If your TUI flight is delayed and causes you to miss a connecting flight on the same booking, the key factor is when you arrive at your final destination. If your final arrival time is 3 hours or more later than scheduled, and the delay was avoidable, you may still qualify for compensation.

In addition to care and assistance, passengers are also entitled to rebooking on the next available flight.

Tip: Screenshot your booking confirmation and keep the boarding pass for your final flight. TUI will ask for both.

Denied boarding because TUI overbooked your flight?

If TUI bumps you off an overbooked flight against your will, you're owed compensation plus a new flight or a refund.

When flights are overbooked, TUI will usually ask for volunteers first and may offer vouchers or upgrades to passengers willing to give up their seats. However, if you are denied boarding, compensation is typically required under UK261 or EU261 under Article 4.

Flight compensation amounts under UK261 and EU261

TUI Airways flights that arrived 3+ hours late in the last 30 days, by distance (under 1,500km / 1,500km to 3,500km / over 3,500km): 3 / 16 / 11. These are the same bands as the £220 / £350 / £520 and €250 / €400 / €600 tiers in the table above.

Enter your TUI flight number to see your exact amount.Check Your Flight

Many popular TUI holiday routes fall into the long-haul category.

For example:

• Manchester to Cancun: 7,837 km

• London to Barbados: 6,770 km

When TUI must refund your ticket

TUI must refund your ticket if it cancels your flight, or if the flight is delayed 5+ hours and you don't travel.

• Cancellation: Choose a refund or alternative transport to the destination. TUI may rebook passengers on another TUI flight or arrange travel with another airline.

• Delay of 5+ hours: Passengers who decide they no longer wish to travel or that the new flight is no longer useful can request a refund for the unused flight.

How to claim TUI compensation step by step

1. Confirm that TUI operated the flight. TUI’s UK claim form is for flights with a TOM prefix.

2. Gather the flight details. Have the flight number, scheduled departure date, departure and arrival airports, booking reference, and passenger details ready.

3. Complete TUI’s online claim form. Note that the claim form explicitly states that for cancellation compensation, you must wait at least 72 hours before submitting the claim.

4. Include all eligible passengers. Up to 20 passengers, including children (except those flying on a free kids’ place ticket).

5. Submit the claim and wait. If approved, you’ll receive a link for submitting bank details so the TUI compensation claim can be paid.

Time limit for claiming

From the date of the disrupted flight, TUI passengers have the following time limits for UK261 claims:

• England and Wales: 6 years (Limitation Act 1980 s.5)

• Northern Ireland: 6 years (Limitation (Northern Ireland) Order 1989 (art. 6))

• Scotland: 5 years (Prescription and Limitation (Scotland) Act 1973)

• Germany: 3 years, counted from December 31 of the year of the flight (BGB §195 + §199)

• Belgium: 2 years (Article X.49 of the Code of Economic Law)

• Netherlands: 2 years (Article 8:1835 of Book 8 of the Dutch Civil Code)

How AirAdvisor secured TUI flight delay compensation for a passenger on a flight from Kos to Manchester

TUI Kos-Manchester flight delayed by a full day

On 9 September 2025, a passenger was due to fly with TUI from Kos in Greece to Manchester. Due to repeated delays and an eventual overnight postponement, this passenger arrived home more than one day late.

TUI provided accommodation for the night, transport to and from the airport, and meals, but the compensation owed was still outstanding.

How we proved the technical fault was TUI's responsibility

AirAdvisor structured the TUI compensation claim around two things passengers often struggle to prove clearly:

• The full delay timeline, showing that the flight was pushed back by a full day.

• The cause: a technical fault with the aircraft, which counts as within TUI's control.

€400 paid out

The passenger received €400 in EU261 compensation because the flight was 2,920km (medium haul).

We work on a No-Win, No-Fee basisAirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws. Check Your Flight

What to do if TUI rejects your claim

1. Double-check the claim rejection reason. Confirm the reason against your UK261 or EU261 rights. Request evidence as needed.

2. Ask TUI to reconsider the claim. Send whatever evidence you have that warrants the reconsideration.

3. Escalate the complaint. TUI Airways is registered with AviationADR, an alternative dispute resolution provider approved by the UK Civil Aviation Authority (CAA). Escalations are typically accepted after receiving TUI’s final response or after 8 weeks without a satisfactory resolution.

4. Consider using a claims specialist. Passengers who believe TUI has wrongly rejected a claim can submit their flight details for an independent eligibility check.

TUI contact details for claims

If you need to contact TUI about a delay, cancellation, or compensation claim, you can use the following channels.

Contact details checked October 2026 on each airline's website

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

Live TUI Airways flight statistics

TUI Airways flights in the last 24 hours, last updated 6 Nov 2026, 14:10 UTC.

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