Sort by
Most upvoted
Most recent
Filter by language
Keywords
Cancellation
Delay
Denied boarding
Baggage problem
Economy
Premium economy
Business
1st class
International
Domestic
Long-haul
Medium-haul
Short-haul
Wizz Air Complaints: How to Contact via Form, Email, or Phone
Get paid by Wizz Air β without calls, complex complaints forms, or runaround:
Delayed, cancelled or baggage mishandled? Claim up to Β£520 (β¬600) for flight disruptions β or up to Β£1,600 (β¬1,920) for baggage. We handle the paperwork, follow-ups and legal process. You just wait for the money.
Delayed, cancelled or lost your baggage? Claim up to Β£520 (β¬600) in compensation. We handle the paperwork, calls, and the legal process β you just wait for the money.
- www.wizzair.com
- |
- Mailing address
Wizz Air UK Ltd.
Percival House 134 Percival Way, London Luton Airport Roundabout,
Luton, United Kingdom LU2 9NU
Flight left you disappointed? Let others know what happened
Free to check
No win, no fee
Rated 4.5 (28,704 reviews)
Over β¬100M claimed64880 passengers complained about Wizz Air here. Around half ended up compensated.
Flight left you disappointed? Let others know what happened
Customer support contact details
Website:
www.wizzair.comPhone:
0044 330 977 044 4Mailing Address
Wizz Air UK Ltd. Percival House 134 Percival Way, London Luton Airport Roundabout, Luton, United Kingdom LU2 9NUContact Wizz Air
Phone, website & mailing address β below
Free eligibility check β no card needed
No win, no fee β ever 800,000+ claims handled since 2017
Contact Wizz Air
Website:
www.wizzair.com
Phone
0044 330 977 044 4
Mailing Address
Wizz Air UK Ltd. Percival House 134 Percival Way, London Luton Airport Roundabout, Luton, United Kingdom LU2 9NU
Only verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
Get answers to your questions about Wizz Air
What do you want to ask AirAdvisor and the community?
Max 120 characters (0)Sort & Filter
Sort & Filter
Sort by
Most upvoted
Most recent
Filter by language
Keywords
Cancellation
Delay
Denied boarding
Baggage problem
Economy
Premium economy
Business
1st class
International
Domestic
Long-haul
Medium-haul
Short-haul
626 comments
Sara K
Verified | Oct 23, 2026
Belgrade-Alghero
Economy
Claim escalated to airline
Problems at airport
We have been 1h in airplane and after 1h they told zs that is some problem in Italy control tower and flight is cancelled- Belgrade-Alghero
- Economy
- Claim escalated to airline
Ioannis V
Verified | Oct 23, 2026Larnaca-Athens
Economy
Claim escalated to airline
No reason given
Due to the delay/change to the departure time of my flight from Larnaca to Athens today, 23 October 2026 (flight W6 4629), I have been forced to purchase an alternative ticket with Cyprus Airways at my own expense in order to reach my destination. I am requesting reimbursement for the cost of this alternative ticket, as I have had to make other travel arrangements due to the disruption to my original flight. I would also like to make it absolutely clear that this request concerns only my outbound flight from Larnaca to Athens today. Under no circumstances should this affect, cancel, or modify my return flight from Athens to Larnaca with Wizz Air, scheduled for 25 October 2026 (flight W6 4630). I wish to keep my return booking fully confirmed and unchanged. Thank you for your prompt attention to this urgent matter
- Larnaca-Athens
- Economy
- Claim escalated to airline
Jovica B
Verified | Oct 22, 2026Alghero-Belgrade
Economy
Claim escalated to airline
Problems at airport
On 16 October 2026, our family of three passengers, including our 16-year-old daughter, was scheduled to travel from Alghero (AHO), Italy, to Belgrade (BEG), Serbia, on Wizz Air flight W64060, booking reference BUP1YR. We arrived at Alghero Airport at approximately 07:00, expecting to return home that day as planned. However, our flight was cancelled, leaving us stranded at the airport with no clear information about when or how we would reach our original destination. The airport handling company subsequently issued a written statement referring to problems with the Italian air traffic control system. Wizz Air later described the cause as extraordinary circumstances related to a radar failure. Although we understand that air traffic control failures may disrupt flight operations, the cancellation had serious consequences for our family, particularly because we were travelling with a minor child and needed to return to Belgrade that day. We spent approximately 12 hours at Alghero Airport, from 07:00 until around 19:00, trying to obtain reliable information and secure alternative transportation. Throughout the day, we repeatedly sought assistance and information about possible replacement flights. We were not provided with a timely, complete alternative itinerary to Belgrade, our original final destination. Returning on Friday, 16 October, was particularly important because of previously arranged professional and family obligations. We had an important business meeting scheduled for that afternoon and additional family commitments the following morning. We mention these circumstances to explain the urgency of our efforts to return home, not to claim compensation for lost earnings. Eventually, Wizz Air arranged alternative transportation on flight W62364 from Alghero to Budapest, scheduled to depart at 16:35 on 16 October. However, Budapest was not our original destination, and Wizz Air did not arrange onward transportation from Budapest to Belgrade. In an effort to complete our journey, we independently contacted Terra Travel and arranged a minibus transfer for all three passengers from Budapest to Belgrade. The reservation was confirmed at 11:32. We were prepared to undertake approximately six additional hours of overnight road travel after the flight to Budapest because returning to Belgrade on Friday was extremely important to us. This arrangement was made solely to overcome the absence of an adequate rerouting solution to our original destination. No payment or cancellation fee was incurred for the minibus reservation, and we are not claiming any expense for it. The prolonged uncertainty and inadequate assistance meant that our family remained at the airport for practically the entire day. Had we been informed at an earlier stage that we would not be able to travel until the following day, we could have left the airport and arranged accommodation instead of spending 12 hours waiting. During this extended waiting period, Wizz Air did not provide adequate meals and refreshments for our family. We therefore purchased food and beverages at Alghero Airport at our own expense. Six receipts document necessary refreshments and meals for three passengers, totalling EUR 64.70. These purchases were ordinary food and refreshments required during the prolonged wait, not luxury or discretionary expenses. Under Article 9 of Regulation (EC) No 261/2004, we understand that the airline's duty to provide reasonable care and assistance remains applicable even where the cancellation was caused by extraordinary circumstances. We therefore request reimbursement of the documented EUR 64.70, irrespective of the decision on statutory compensation. Previous claim and Wizz Air's rejection We submitted a statutory compensation claim directly to Wizz Air for the cancellation of flight W64060. The claim was registered under Claim UID 914e9b33. We requested EUR 250 per passenger, totalling EUR 750 for three passengers, under Regulation (EC) No 261/2004. Wizz Air rejected the compensation claim, stating that the disruption was caused by extraordinary circumstances. We acknowledge that a radar or air traffic control system failure may constitute an extraordinary circumstance. However, we request an independent assessment of whether the airline has established the specific circumstances affecting our flight and demonstrated that the cancellation could not have been avoided even if all reasonable measures had been taken. We would also appreciate an assessment of Wizz Air's rerouting and passenger assistance obligations, particularly given the absence of an onward connection from Budapest to Belgrade. Important clarification regarding a second, separate incident Unfortunately, our difficulties did not end with the cancellation. After spending almost the entire day at Alghero Airport and obtaining boarding passes with assigned seats for the replacement flight W62364 to Budapest, we were informed at the boarding gate that no seats were available for our family. We were subsequently denied boarding despite having been rebooked onto that flight. This second incident, which occurred on 16 October 2026, caused additional disruption and expenses. It will be presented in a separate claim for involuntary denied boarding, supported by specific evidence. We mention it here only to explain why we ultimately spent approximately 12 hours at the airport and why the alternative travel arrangements made after the original cancellation did not result in our departure that day. We request that AirAdvisor assess the original cancellation and the subsequent denied boarding as two distinct incidents, without duplicating any compensation or expenses. Amount requested for Claim 1 - Statutory compensation for three passengers: EUR 750.00 - Reimbursement of necessary airport meals and refreshments: EUR 64.70 Total Claim 1: EUR 814.70 We have prepared supporting documentation, including the airport handling company's written statement, Wizz Air booking and rerouting records, six food and refreshment receipts, Terra Travel correspondence, and Wizz Air's rejection of the original compensation claim. We kindly request an assessment of our rights under Regulation (EC) No 261/2004, including whether the rejection of statutory compensation can be challenged and whether the documented duty-of-care expenses can be recovered.- Alghero-Belgrade
- Economy
- Claim escalated to airline
Jasmina B
Verified | Oct 21, 2026Alghero-Belgrade
Economy
Claim escalated to airline
Problems at airport
On 16 October 2026, our family of three passengers, including our 16-year-old daughter, was scheduled to travel from Alghero (AHO), Italy, to Belgrade (BEG), Serbia, on Wizz Air flight W64060, booking reference BUP1YR. We arrived at Alghero Airport at approximately 07:00, expecting to return home that day as planned. However, our flight was cancelled, leaving us stranded at the airport with no clear information about when or how we would reach our original destination. The airport handling company subsequently issued a written statement referring to problems with the Italian air traffic control system. Wizz Air later described the cause as extraordinary circumstances related to a radar failure. Although we understand that air traffic control failures may disrupt flight operations, the cancellation had serious consequences for our family, particularly because we were travelling with a minor child and needed to return to Belgrade that day. **We spent approximately 12 hours at Alghero Airport, from 07:00 until around 19:00, trying to obtain reliable information and secure alternative transportation.** Throughout the day, we repeatedly sought assistance and information about possible replacement flights. We were not provided with a timely, complete alternative itinerary to Belgrade, our original final destination. Returning on Friday, 16 October, was particularly important because of previously arranged professional and family obligations. We had an important business meeting scheduled for that afternoon and additional family commitments the following morning. We mention these circumstances to explain the urgency of our efforts to return home, not to claim compensation for lost earnings. Eventually, Wizz Air arranged alternative transportation on flight W62364 from Alghero to Budapest, scheduled to depart at 16:35 on 16 October. However, Budapest was not our original destination, and Wizz Air did not arrange onward transportation from Budapest to Belgrade. In an effort to complete our journey, we independently contacted Terra Travel and arranged a minibus transfer for all three passengers from Budapest to Belgrade. The reservation was confirmed at 11:32. We were prepared to undertake approximately six additional hours of overnight road travel after the flight to Budapest because returning to Belgrade on Friday was extremely important to us. This arrangement was made solely to overcome the absence of an adequate rerouting solution to our original destination. No payment or cancellation fee was incurred for the minibus reservation, and we are not claiming any expense for it. **The prolonged uncertainty and inadequate assistance meant that our family remained at the airport for practically the entire day.** Had we been informed at an earlier stage that we would not be able to travel until the following day, we could have left the airport and arranged accommodation instead of spending 12 hours waiting. During this extended waiting period, Wizz Air did not provide adequate meals and refreshments for our family. We therefore purchased food and beverages at Alghero Airport at our own expense. Six receipts document necessary refreshments and meals for three passengers, totalling **EUR 64.70**. These purchases were ordinary food and refreshments required during the prolonged wait, not luxury or discretionary expenses. Under Article 9 of Regulation (EC) No 261/2004, we understand that the airline's duty to provide reasonable care and assistance remains applicable even where the cancellation was caused by extraordinary circumstances. We therefore request reimbursement of the documented **EUR 64.70**, irrespective of the decision on statutory compensation. **Previous claim and Wizz Air's rejection** We submitted a statutory compensation claim directly to Wizz Air for the cancellation of flight W64060. The claim was registered under **Claim UID 914e9b33**. We requested EUR 250 per passenger, totalling **EUR 750 for three passengers**, under Regulation (EC) No 261/2004. Wizz Air rejected the compensation claim, stating that the disruption was caused by extraordinary circumstances. We acknowledge that a radar or air traffic control system failure may constitute an extraordinary circumstance. However, we request an independent assessment of whether the airline has established the specific circumstances affecting our flight and demonstrated that the cancellation could not have been avoided even if all reasonable measures had been taken. We would also appreciate an assessment of Wizz Air's rerouting and passenger assistance obligations, particularly given the absence of an onward connection from Budapest to Belgrade. **Important clarification regarding a second, separate incident** Unfortunately, our difficulties did not end with the cancellation. After spending almost the entire day at Alghero Airport and obtaining boarding passes with assigned seats for the replacement flight W62364 to Budapest, we were informed at the boarding gate that no seats were available for our family. We were subsequently denied boarding despite having been rebooked onto that flight. This second incident, which occurred on **16 October 2026**, caused additional disruption and expenses. It will be presented in **a separate claim for involuntary denied boarding**, supported by specific evidence. We mention it here only to explain why we ultimately spent approximately 12 hours at the airport and why the alternative travel arrangements made after the original cancellation did not result in our departure that day. We request that AirAdvisor assess the original cancellation and the subsequent denied boarding as two distinct incidents, without duplicating any compensation or expenses. **Amount requested for Claim 1** - Statutory compensation for three passengers: **EUR 750.00** - Reimbursement of necessary airport meals and refreshments: **EUR 64.70** **Total Claim 1: EUR 814.70** We have prepared supporting documentation, including the airport handling company's written statement, Wizz Air booking and rerouting records, six food and refreshment receipts, Terra Travel correspondence, and Wizz Air's rejection of the original compensation claim. We kindly request an assessment of our rights under Regulation (EC) No 261/2004, including whether the rejection of statutory compensation can be challenged and whether the documented duty-of-care expenses can be recovered.- Alghero-Belgrade
- Economy
- Claim escalated to airline
Maja B
Verified | Oct 21, 2026Alghero-Belgrade
Economy
Claim escalated to airline
Problems at airport
**Detailed Description β Claim 1: Cancellation of Wizz Air Flight W64060, AlgheroβBelgrade, 16 October 2026** On 16 October 2026, our family of three passengers, including our 16-year-old daughter, was scheduled to travel from Alghero (AHO), Italy, to Belgrade (BEG), Serbia, on Wizz Air flight W64060, booking reference BUP1YR. We arrived at Alghero Airport at approximately 07:00, expecting to return home that day as planned. However, our flight was cancelled, leaving us stranded at the airport with no clear information about when or how we would reach our original destination. The airport handling company subsequently issued a written statement referring to problems with the Italian air traffic control system. Wizz Air later described the cause as extraordinary circumstances related to a radar failure. Although we understand that air traffic control failures may disrupt flight operations, the cancellation had serious consequences for our family, particularly because we were travelling with a minor child and needed to return to Belgrade that day. **We spent approximately 12 hours at Alghero Airport, from 07:00 until around 19:00, trying to obtain reliable information and secure alternative transportation.** Throughout the day, we repeatedly sought assistance and information about possible replacement flights. We were not provided with a timely, complete alternative itinerary to Belgrade, our original final destination. Returning on Friday, 16 October, was particularly important because of previously arranged professional and family obligations. We had an important business meeting scheduled for that afternoon and additional family commitments the following morning. We mention these circumstances to explain the urgency of our efforts to return home, not to claim compensation for lost earnings. Eventually, Wizz Air arranged alternative transportation on flight W62364 from Alghero to Budapest, scheduled to depart at 16:35 on 16 October. However, Budapest was not our original destination, and Wizz Air did not arrange onward transportation from Budapest to Belgrade. In an effort to complete our journey, we independently contacted Terra Travel and arranged a minibus transfer for all three passengers from Budapest to Belgrade. The reservation was confirmed at 11:32. We were prepared to undertake approximately six additional hours of overnight road travel after the flight to Budapest because returning to Belgrade on Friday was extremely important to us. This arrangement was made solely to overcome the absence of an adequate rerouting solution to our original destination. No payment or cancellation fee was incurred for the minibus reservation, and we are not claiming any expense for it. **The prolonged uncertainty and inadequate assistance meant that our family remained at the airport for practically the entire day.** Had we been informed at an earlier stage that we would not be able to travel until the following day, we could have left the airport and arranged accommodation instead of spending 12 hours waiting. During this extended waiting period, Wizz Air did not provide adequate meals and refreshments for our family. We therefore purchased food and beverages at Alghero Airport at our own expense. Six receipts document necessary refreshments and meals for three passengers, totalling **EUR 64.70**. These purchases were ordinary food and refreshments required during the prolonged wait, not luxury or discretionary expenses. Under Article 9 of Regulation (EC) No 261/2004, we understand that the airline's duty to provide reasonable care and assistance remains applicable even where the cancellation was caused by extraordinary circumstances. We therefore request reimbursement of the documented **EUR 64.70**, irrespective of the decision on statutory compensation. **Previous claim and Wizz Air's rejection** We submitted a statutory compensation claim directly to Wizz Air for the cancellation of flight W64060. The claim was registered under **Claim UID 914e9b33**. We requested EUR 250 per passenger, totalling **EUR 750 for three passengers**, under Regulation (EC) No 261/2004. Wizz Air rejected the compensation claim, stating that the disruption was caused by extraordinary circumstances. We acknowledge that a radar or air traffic control system failure may constitute an extraordinary circumstance. However, we request an independent assessment of whether the airline has established the specific circumstances affecting our flight and demonstrated that the cancellation could not have been avoided even if all reasonable measures had been taken. We would also appreciate an assessment of Wizz Air's rerouting and passenger assistance obligations, particularly given the absence of an onward connection from Budapest to Belgrade. **Important clarification regarding a second, separate incident** Unfortunately, our difficulties did not end with the cancellation. After spending almost the entire day at Alghero Airport and obtaining boarding passes with assigned seats for the replacement flight W62364 to Budapest, we were informed at the boarding gate that no seats were available for our family. We were subsequently denied boarding despite having been rebooked onto that flight. This second incident, which occurred on **16 October 2026**, caused additional disruption and expenses. It will be presented in **a separate claim for involuntary denied boarding**, supported by specific evidence. We mention it here only to explain why we ultimately spent approximately 12 hours at the airport and why the alternative travel arrangements made after the original cancellation did not result in our departure that day. We request that AirAdvisor assess the original cancellation and the subsequent denied boarding as two distinct incidents, without duplicating any compensation or expenses. **Amount requested for Claim 1** - Statutory compensation for three passengers: **EUR 750.00** - Reimbursement of necessary airport meals and refreshments: **EUR 64.70** **Total Claim 1: EUR 814.70** We have prepared supporting documentation, including the airport handling company's written statement, Wizz Air booking and rerouting records, six food and refreshment receipts, Terra Travel correspondence, and Wizz Air's rejection of the original compensation claim. We kindly request an assessment of our rights under Regulation (EC) No 261/2004, including whether the rejection of statutory compensation can be challenged and whether the documented duty-of-care expenses can be recovered.- Alghero-Belgrade
- Economy
- Claim escalated to airline
Kacper Z
Verified | Oct 18, 2026London-Gdansk
Economy
Unknown
I have no clothes to wear and its sunday so all the shops are closed so i canβt even go shopping. My girlfriend has no makeup stuff she needs. We spent extra hour on gdansk airport just to figure out how to menage our luggage lost so I was late for a meeting and my girlfriend for her dentist appointment, she had to move it to monday, she was waiting for it for a long time.- London-Gdansk
- Economy
Tinatin T
Verified | Oct 13, 2026Kutaisi-Thessaloniki
Economy
Claim escalated to airline
No reason given
the wizzair application was not working and we werent able to make online check in, so they made us to pay before the flight in the airport desk around 136 Gel each.- Kutaisi-Thessaloniki
- Economy
- Claim escalated to airline
Semra N
Verified | Oct 9, 2026London-Sofia
Economy
Claim escalated to airline
Unknown
My outbound flight was scheduled for the morning, with my return flight booked for the evening. As I had not checked in online beforehand, I completed the check-in process at the airport and paid a check-in fee of Β£45.However, despite completing the check-in process and paying the required fee, I was informed that there were no seats available on the flight and that I would not be allowed to board. As a result, I was unable to take my outbound flight and consequently missed my return flight as well.I find this situation extremely disappointing and unfair, particularly as I had paid for a round-trip ticket and an additional check-in fee, yet I was denied the opportunity to travel.I would therefore like a clear explanation as to why I was denied boarding despite having a valid booking and having paid the required fees. I also request a refund of the Β£45 check-in fee, along with appropriate compensation or reimbursement for the flights I was unable to take.I look forward to your prompt response and a fair resolution to this matter.Yours faithfully, Semra Niyazieva- London-Sofia
- Economy
- Claim escalated to airline
Semra N
Verified | Oct 9, 2026London-Sofia
Economy
Unknown
I had a round-trip ticket, with my outbound flight scheduled for the morning and my return flight in the evening. I hadnβt checked in online beforehand, so I checked in at the airport and paid a Β£45 check-in fee. However, I was told that there were no seats available and that I would not be allowed to board the flight. As a result, I missed my outbound flight and, consequently, my return flight as well, as I was unable to board the first flight in the first place. Despite paying the check-in fee,I was unable to travel at all- London-Sofia
- Economy
Houman Y
Verified | Oct 7, 2026Hamburg-Yerevan
Economy
Claim escalated to airline
Unknown
The airline informed me that the original tag was detached, so I do not have details or photos of any new tag.- Hamburg-Yerevan
- Economy
- Claim escalated to airline
Dusan A
Verified | Oct 4, 2026Belgrade-Barcelona
Economy
Claim escalated to airline
Unknown
We arrived at the airport as required and waited for several hours, only to be informed at approximately 21:00 that our flight had been cancelled. We were left at the airport after already making a long journey from Vranje, which is approximately 300 km away from Belgrade. Because of the cancellation and the late notice, we were forced to find accommodation in Belgrade at the last minute, as it was no longer possible for us to simply return home. This resulted in additional and unexpected expenses. We had also already paid for our journey to Belgrade and had no accommodation planned in Belgrade, as our intention was to travel directly by air. In addition, our hotel at the destination has already charged us β¬170, despite the fact that we were unable to travel because of the cancellation of our flight. We had also purchased tickets in advance for several visits and activities during our trip, which we will now potentially lose because of the cancellation.- Belgrade-Barcelona
- Economy
- Claim escalated to airline
Milos S
Verified | Oct 4, 2026Bratislava-Pristina
Economy
Claim escalated to airline
Unknown
Wizz Air denied boarding to all four passengers at the gate in Bratislava, claiming the two minors' travel documents were inadequate. We had already been checked in, received boarding passes, passed exit border control and completed EES registration. No Denied Boarding Form or written notice of our rights was given. The minors travelled on valid Serbian passports with photo-bearing birth certificates. The same documents were accepted by the Kosovo border authorities when the children left Kosovo via PriΕ‘tina airport on 11 April (outbound flight W6 7046, same booking), and when they entered Kosovo by land from North Macedonia on 14 April, hours after the refusal. Wizz Air re-routed us free of charge to Ohrid (W6 7043), about two hours from the Kosovo border, and we travelled on by bus at our own cost. Wizz Air rejected our claim as "refusal of carriage" (case ref. 2fc6a343) without naming any specific requirement the documents failed. We consider this denied boarding under Article 2(j) of Regulation 261/2004, per CJEU Case C-584/18 (Blue Air), which holds that carriers have no discretion to decide document adequacy themselves. A full case file with chronology, legal basis, rebuttal of Wizz Air's rejection and evidence index is available upon request. We also claim onward transport and meal expenses, partly documented by bus tickets.- Bratislava-Pristina
- Economy
- Claim escalated to airline
Ioannis B
Verified | Oct 1, 2026Kutaisi-Athens
Economy
No reason given
Please DON' T make it public ! Everything is written to the upload document. it was an awful experience at all. Unfortunately I haven't the receipts of all purchases at the airport such as food, drinks etc. Also I tried at least 4 times contacting them via mail or phone but nothing happened- Kutaisi-Athens
- Economy
Anonymous member
Verified | Sep 30, 2026Economy
dissapointed very - never flying again
they simple managed to leave me without a flight back home, how come they are able to even cancel my flight - I had the ticket to Barcelona- Economy
Esteban F
Verified | Sep 30, 2026Madrid-Katowice
Economy
Claim escalated to airline
Unknown
I am submitting this claim regarding the exceptionally long delay of my checked baggage on Wizz Air flight W61178 from Madrid (MAD) to Katowice (KTW) on 24 July 2026. Passenger: Esteban Flores Morales Booking reference: AG6P6L Flight: W61178 Route: Madrid (MAD) to Katowice (KTW) Flight date: 24 July 2026 PIR reference: KTWW622144 Baggage tag: W6576810 Wizz Air claim ID: 5de46b34 My checked baggage did not arrive at Katowice on 24 July 2026. I immediately reported the missing baggage at the destination airport and obtained a Property Irregularity Report (PIR), reference KTWW622144. Despite my repeated attempts to locate and recover the baggage, it remained unavailable throughout my stay in Poland. As I had travelled for a holiday and had no access to the personal belongings contained in my checked baggage, I had to purchase essential replacement items during the trip. I retained the receipts and invoices for these purchases and subsequently submitted the supporting documentation to Wizz Air. The situation continued for the entire duration of my stay. I eventually returned from Poland to Madrid on 15 August 2026, while my baggage was still missing. The baggage was ultimately delivered to me at my address in Madrid on 17 August 2026, approximately 24 days after it should originally have been delivered in Katowice. I have documentary evidence confirming the eventual delivery on 17 August, including the same baggage tag number W6576810 and flight information. This means that the baggage remained unavailable for more than 21 days after the date on which it should have arrived. I subsequently submitted my formal baggage expense claim to Wizz Air. The claim is registered under Claim ID 5de46b34. All relevant receipts and supporting evidence were uploaded through Wizz Air's claims platform. After waiting for Wizz Air to assess the claim, Wizz Air eventually responded by offering me only EUR 21.18 as compensation, either by bank transfer or Wizz credit. I have not accepted EUR 21.18 as full and final settlement, because the amount does not correspond to the documented expenses I incurred as a direct consequence of being deprived of my baggage for approximately 24 days. I have formally challenged Wizz Air's proposed settlement and requested: 1. A reassessment of all submitted receipts and expenses. 2. A detailed explanation of how EUR 21.18 was calculated. 3. Identification of which expenses were accepted and which were rejected. 4. The contractual and legal basis for rejecting or reducing any documented expenses. 5. Payment of the amount properly recoverable under the Montreal Convention. My claim is based on the actual and documented financial loss resulting from the baggage incident, rather than an assertion that the maximum Montreal Convention liability limit is automatically payable. Under the Montreal Convention, including Articles 17, 19 and 22, air carriers may be liable for damage arising from loss, destruction, damage or delay of checked baggage, subject to the applicable conditions and liability limits. Since 28 December 2024, the applicable Montreal Convention liability limit for baggage has been revised to 1,519 Special Drawing Rights (SDR) per passenger. I understand that this amount represents a maximum liability limit and not an automatic fixed compensation. I am therefore seeking recovery of the reasonable and documented losses arising from this incident, subject to the applicable legal limit. I can provide AirAdvisor with the complete supporting documentation, including: β’ Property Irregularity Report dated 24 July 2026. β’ Baggage tag W6576810. β’ Booking confirmation and flight documentation. β’ Evidence of the MAD-KTW journey. β’ Evidence showing that the baggage remained missing during my stay. β’ Confirmation of eventual baggage delivery in Madrid on 17 August 2026. β’ Receipts and invoices for the replacement items purchased during the period without my baggage. β’ Evidence of the claim submitted to Wizz Air. β’ Wizz Air Claim ID 5de46b34. β’ Wizz Air's written response offering only EUR 21.18. β’ My subsequent objection to that proposed settlement. β’ Any additional correspondence with Wizz Air. I am therefore requesting AirAdvisor's assistance in pursuing Wizz Air for the maximum amount legally recoverable based on my proven losses and the applicable Montreal Convention rules, after taking into account any amount actually paid by Wizz Air. I would also ask AirAdvisor to assess the legal significance of the fact that my checked baggage was not returned until approximately 24 days after the date on which it should have arrived. I expressly confirm that I have not accepted Wizz Air's EUR 21.18 offer as full and final settlement and that I wish to continue pursuing the remaining claim. Kind regards, Esteban Flores Morales- Madrid-Katowice
- Economy
- Claim escalated to airline
Esteban F
Verified | Sep 30, 2026Madrid-Katowice
Economy
Unknown
Detailed description of the claim I am submitting this claim regarding the exceptionally long delay of my checked baggage on Wizz Air flight W61178 from Madrid (MAD) to Katowice (KTW) on 24 July 2026. Passenger: Esteban Flores Morales Booking reference: AG6P6L Flight: W61178 Route: Madrid (MAD) to Katowice (KTW) Flight date: 24 July 2026 PIR reference: KTWW622144 Baggage tag: W6576810 Wizz Air claim ID: 5de46b34 My checked baggage did not arrive at Katowice on 24 July 2026. I immediately reported the missing baggage at the destination airport and obtained a Property Irregularity Report (PIR), reference KTWW622144. Despite my repeated attempts to locate and recover the baggage, it remained unavailable throughout my stay in Poland. As I had travelled for a holiday and had no access to the personal belongings contained in my checked baggage, I had to purchase essential replacement items during the trip. I retained the receipts and invoices for these purchases and subsequently submitted the supporting documentation to Wizz Air. The situation continued for the entire duration of my stay. I eventually returned from Poland to Madrid on 15 August 2026, while my baggage was still missing. The baggage was ultimately delivered to me at my address in Madrid on 17 August 2026, approximately 24 days after it should originally have been delivered in Katowice. I have documentary evidence confirming the eventual delivery on 17 August, including the same baggage tag number W6576810 and flight information. This means that the baggage remained unavailable for more than 21 days after the date on which it should have arrived. I subsequently submitted my formal baggage expense claim to Wizz Air. The claim is registered under Claim ID 5de46b34. All relevant receipts and supporting evidence were uploaded through Wizz Air's claims platform. After waiting for Wizz Air to assess the claim, Wizz Air eventually responded by offering me only EUR 21.18 as compensation, either by bank transfer or Wizz credit. I have not accepted EUR 21.18 as full and final settlement, because the amount does not correspond to the documented expenses I incurred as a direct consequence of being deprived of my baggage for approximately 24 days. I have formally challenged Wizz Air's proposed settlement and requested: 1. A reassessment of all submitted receipts and expenses. 2. A detailed explanation of how EUR 21.18 was calculated. 3. Identification of which expenses were accepted and which were rejected. 4. The contractual and legal basis for rejecting or reducing any documented expenses. 5. Payment of the amount properly recoverable under the Montreal Convention. My claim is based on the actual and documented financial loss resulting from the baggage incident, rather than an assertion that the maximum Montreal Convention liability limit is automatically payable. Under the Montreal Convention, including Articles 17, 19 and 22, air carriers may be liable for damage arising from loss, destruction, damage or delay of checked baggage, subject to the applicable conditions and liability limits. Since 28 December 2024, the applicable Montreal Convention liability limit for baggage has been revised to 1,519 Special Drawing Rights (SDR) per passenger. I understand that this amount represents a maximum liability limit and not an automatic fixed compensation. I am therefore seeking recovery of the reasonable and documented losses arising from this incident, subject to the applicable legal limit. I can provide AirAdvisor with the complete supporting documentation, including: β’ Property Irregularity Report dated 24 July 2026. β’ Baggage tag W6576810. β’ Booking confirmation and flight documentation. β’ Evidence of the MAD-KTW journey. β’ Evidence showing that the baggage remained missing during my stay. β’ Confirmation of eventual baggage delivery in Madrid on 17 August 2026. β’ Receipts and invoices for the replacement items purchased during the period without my baggage. β’ Evidence of the claim submitted to Wizz Air. β’ Wizz Air Claim ID 5de46b34. β’ Wizz Air's written response offering only EUR 21.18. β’ My subsequent objection to that proposed settlement. β’ Any additional correspondence with Wizz Air. I am therefore requesting AirAdvisor's assistance in pursuing Wizz Air for the maximum amount legally recoverable based on my proven losses and the applicable Montreal Convention rules, after taking into account any amount actually paid by Wizz Air. I would also ask AirAdvisor to assess the legal significance of the fact that my checked baggage was not returned until approximately 24 days after the date on which it should have arrived. I expressly confirm that I have not accepted Wizz Air's EUR 21.18 offer as full and final settlement and that I wish to continue pursuing the remaining claim. Kind regards, Esteban Flores Morales- Madrid-Katowice
- Economy
Marek B
Verified | Sep 28, 2026Warsaw-London
Economy
Claim escalated to airline
Unknown
I went to the airport for my original flight back to the UK, only to be told that it would be delayed, and then I was finally told it was cancelled. I had to take a taxi back home.- Warsaw-London
- Economy
- Claim escalated to airline
Aydan S
Verified | Sep 21, 2026Antalya-Budapest
Economy
Claim escalated to airline
Unknown
When i was at the gate, manager came to me and told me that they overbooked the flight and sold 2 extra tickets. One of person was delayed and asked me if i can rebook my flight for the next day and offered me 250β¬ which i accepted. My new flight was for the next day at 11:10. They inly book my hotel and ask me to keep receipt of everything i paid for taxi to go and back to hotel and had breakfast. I submitted a claim for it on wizz air and Logien Mohamed contacted me asking my dwtails as contact info on my booking was someone else( it was a work trip and booked by my company but i am the one teavveled accepted the offer) i sent him all required info on the same day immediately and never heard back from him regadless to my many follow ups. Even i call call center thay are like we are sorry we escalate and nothing happened. Please help me to get my money back asap as i paid too much- Antalya-Budapest
- Economy
- Claim escalated to airline
Khadijeh A
Verified | Sep 15, 2026Budapest-Δ°stanbul
Economy
Unknown
My luggage was broken and it was open. also one of the wheels were broken. I had another flight at the same date. It was hard and stressful flight for me.- Budapest-Δ°stanbul
- Economy
Nina N
Verified | Sep 13, 2026Belgrade-Barcelona
Economy
Successful claim
No reason given
The flight from Belgrade was initially postponed and was then completely cancelled without any adequate explanation or meaningful assistance from the airline. As a result, we were left with no choice but to purchase new tickets with another airline at additional expense. We had to rearrange our entire travel plans and ultimately arrived two days later than originally scheduled. This cancellation caused us significant financial loss, inconvenience, and disruption to our planned trip, entirely due to circumstances beyond our control.- Belgrade-Barcelona
- Economy
- Successful claim
Leonard S
Verified | Sep 12, 2026Budapest-London
Economy
Unknown
After loosing several minutes at the check in due to requested our sonβs ETA who is british citizen but travelled with romanian passport as we all have the same, the desk called the gate as we might late, we arrived to the gate in 7 mins but the staff at the gate was very rude and they said we late 2 min and they canβt let us board despite the fact that they received call from the desk and asked them to wait for us. We had to book hotel for that night and buy tickets for next available flight. Total of Β£1400 in total- Budapest-London
- Economy
Eva-Emese S
Verified | Sep 12, 2026Budapest-London
Economy
Unknown
Due to complications with our sonβs ETA, who is british citizen but we travelled with romanian passports as we all have at least the same, we lost several minutes at the check in desk. The desk called the gate to ask them to wait as we might late, we arrived to the gate in max 7 mins. The staff at gate being rude telling us we late 2 minutes and they closed the gate despite the call they received from the desk. They denied us boarding and we had to stay at a hotel overnight and buy new tickets for next available flight.- Budapest-London
- Economy
Soukaina S
Verified | Sep 9, 2026Alicante-Budapest
Economy
Claim escalated to airline
Unknown
they say I was a noshow, I was there I scanned my boarding pass and they removed me as i was headin to the plane- Alicante-Budapest
- Economy
- Claim escalated to airline
Ariel G
Verified | Sep 9, 2026Tel-aviv-Krakow
Economy
No reason given
The flight departure was delayed for more than 3 hours.when i asked the crew the said its because of technical problem. When i filed the claim they said it falling under " Extraordinary Circumstances " . When we arived to poland they clearly had a crew that was fixing something in the engine again the moment that we landed.- Tel-aviv-Krakow
- Economy
Gajo G
Verified | Sep 7, 2026Belgrade-Nice
Economy
Problems at airport
Our flight W6 4025 from Belgrade to Nice on 28 August 2026 was repeatedly delayed, with the departure time being changed several times. We received no clear information or assistance at the airport. The flight was eventually cancelled and we were rebooked to a flight on 29 August 2026 at 13:40. Wizz Air subsequently rejected our compensation claim, stating that the cancellation was caused by air traffic control restrictions. Their response is attached.- Belgrade-Nice
- Economy
Zorica G
Verified | Sep 7, 2026Belgrade-Nice
Economy
Problems at airport
Flight W64025 from Belgrad to Nice on 28 August 2026 was originally scheduled to depart at 15:55. The departure time was repeatedly postponed, without any clear information being provided to us about the situation. Eventually, the flight was cancelled, and we were rebooked onto a flight the following day, 29.August 2026, at 13:40- Belgrade-Nice
- Economy
Jelena K
Verified | Sep 6, 2026Belgrade-Bergamo
Economy
No reason given
The flight was first delayed for an hour, then for a few more hours before it was canceled. They sent a new boarding pass for the flight the next day. That flight was also delayed 1-2 times the next day without any explanation. I watched the arrivals and departures from BGY airport that took off and landed regularly that evening.I first tried to file a complaint directly through the wizz air app. After 30 days, they rejected the request for the reason that the complaint is submitted through their company in Hungary. I don't have an email response because a friend from a law firm did it for me. We didn't try any further. I lost one of the three paid nights in Milan.- Belgrade-Bergamo
- Economy
Oleksandr R
Verified | Sep 6, 2026Krakow-London
Economy
Unknown
I was denied boarding because the flight was full, with other 4 passengers from my flight. I was provided with the hotel and airlines rebooked my flight for the next day.- Krakow-London
- Economy
Tanzeel A
Verified | Sep 5, 2026Rome-Palermo
Economy
Unknown
My travel plan were disrupted and i was unable to take the flight. I would like to cancel my booking and request a refund please process the refund i am eligible for as soon as possible- Rome-Palermo
- Economy
Naofumi H
Verified | Sep 5, 2026Krakow-London
Economy
Unknown
As a result of the denied boarding due to overbooking, my arrival airport was changed from London Gatwick to London Luton. Because of this change, I incurred additional rail travel expenses to return to my nearest home station in Brighton. I am therefore claiming reimbursement for these transportation costs and have attached the relevant receipts and proof of payment.- Krakow-London
- Economy
Tibor S
Verified | Sep 3, 2026Budapest-London
Economy
Claim escalated to airline
Unknown
Dear Wizz Air Customer Relations Team, I am writing to submit a formal complaint regarding my experience while travelling with Wizz Air on flight W62203 from Budapest to London on Sunday, 30 September 2026. My name is Tibor Szabo, and I was travelling with my wife and our two-year-old son. Before travelling, I encountered difficulties with the online check-in process. My son's Romanian passport required an ETA, despite the fact that he was born in the United Kingdom and is a British citizen. I understand that, as I did not have any British documentation with me, the ETA requirement may have applied, and I am not complaining about this requirement itself. However, the online check-in system did not clearly explain why we were unable to complete check-in online or why we were required to attend the airport check-in desk. A clearer explanation would have helped us understand the situation and better manage our time at the airport. When we arrived at the check-in desk, the gentleman assisting us was very helpful. He also contacted the gate to inform them that we were on our way and asked them to wait for us. The security staff were also understanding and helpful and allowed us to proceed through security more quickly due to the circumstances. From the moment we received our boarding passes, we made our way directly to the gate and arrived approximately six to seven minutes later. We arrived only around two minutes after the scheduled gate closing time. Unfortunately, the attitude of the staff at the gate was extremely disappointing. I informed them that I was the passenger for whom the check-in desk had called ahead. However, the staff were cold and hostile from the beginning. They simply informed us that the gate had closed two minutes earlier and that boarding had been completed. I respectfully asked whether they could at least contact someone or make an attempt to see if there was any possibility of allowing us to board. I had already travelled for approximately five hours to reach the airport with my wife and our two-year-old child, and the delay had been caused in part by the check-in issue that we had encountered. I appreciate that there are procedures and deadlines that need to be followed. However, what upset me most was not simply the fact that we were unable to board, but the complete lack of willingness to help or even attempt to assist us. The staff did not appear to make any effort to contact anyone or check whether there was any possible solution. They barely acknowledged us and then immediately instructed us to leave the area because we were no longer permitted to remain there. Considering that the check-in staff had specifically called the gate to inform them that we were coming, and that we arrived only approximately two minutes after the scheduled gate closing time, I believe that our situation deserved at least some consideration and a genuine attempt to assist us. As a result of being denied boarding, I had no choice but to purchase new tickets at a cost of approximately Β£1,400. This was a significant and unexpected financial loss for my family. I am extremely disappointed and upset by the behaviour and attitude of the gate staff. I strongly believe that they could, and should, have made at least an attempt to help us rather than simply dismissing us without any consideration. I would therefore like Wizz Air to: Investigate the circumstances surrounding our inability to complete online check-in and whether sufficient information was provided to us. Investigate the conduct and behaviour of the gate staff involved. Review the communication between the check-in desk and the gate, including the information that we were on our way. Provide a detailed explanation as to why no attempt was made to assist us, despite our arrival shortly after the scheduled gate closing time. Consider appropriate compensation or reimbursement for the significant additional cost of Β£1,400 that we incurred in purchasing replacement tickets. I would appreciate a thorough investigation and a formal response to my complaint. I hope Wizz Air will take this matter seriously, particularly given that we were travelling with a two-year-old child and had made every effort to reach the gate as quickly as possible. I look forward to receiving your response. Yours faithfully, Tibor Szabo- Budapest-London
- Economy
- Claim escalated to airline
Emmanouil T
Verified | Sep 2, 2026Warsaw-Athens
Economy
Influence by other flights
They cancelled the flight at the time we were supposed to leave . I have tried to claim compensation directly by them but they denied- Warsaw-Athens
- Economy
Valentin Y
Verified | Aug 28, 2026Skopje-Gothenborg
Economy
We had bought three tickets to travel from skopije airport to gothenburg, landveter airport. But when we tryed to chek our tickets by the wizzair app. It would not work and one message came up and said that we had to chek our tickets on the checking counter in skopije on the airport. But when we came there the staff at the counter told us that the airline (wizzair) had sold more tickets than the planens capacity for passengers and that we would get our tickets chekt in but there where no availbale seats on the flight and that we sould go up staris to the gate and se with the staff that will be working on the gate that we sould be on and to se with them if there would be some availble seat on the plane. When we got pass the document control and the other controll we went strait to the gate that was on our tickets. We spoke to the staff that was on the gate and they told us to wait so that everybody that has a seat boards the plane and if there where any availble seats they would chek they list of who bought the ticket first. After everybody boardet the plane me, my father and my mom went to the staff to talk and give us information about what was going to happen next or if we even are going to board the plane. The staff told us that they would chek their list of who bought the tickets first and they would board the plane. We where totaly 7 pepole that where on the list and me, my father and my mother where last on the list. When everybody of the other passengers that did not has a seat boarded the plane the staff told me, my father and my mother that there where only two seats left availble on the plane and that one of us did not get to board the plane. My mother and my father boarded the plane but for me there was no seat left so I had to wait becuase the airline had booked for me another flight from skopije airport to gothenburg, landveter airport on the 25 of augest 2026.
- Skopje-Gothenborg
- Economy
Akgun E
Verified | Aug 26, 2026Charleroi-Varna
Economy
No reason given
The flight got delayed at 7 and half hours. Because the pilot landed late on his previous journey.- Charleroi-Varna
- Economy
Mariia B
Verified | Aug 25, 2026Malaga-Krakow
Economy
I purchased a Wizz Air ticket from MΓ‘laga, Spain, to KrakΓ³w, Poland, as the first part of a pre-planned journey onward to Ukraine. For this booking, I specifically paid extra for the airlineβs Flex/flexible package, choosing one of the most comprehensive and expensive options available because I wanted additional flexibility and security for this journey. The package included automatic online check-in, meaning that I was not supposed to complete the online check-in myself. It also included additional flexible booking benefits, including the possibility to change the flight/departure without the standard change fee. We specifically paid the additional amount for this package because we wanted the booking to be flexible in case something changed or went wrong during the journey. On the day of departure, I reached the Wizz Air check-in/baggage-drop desk approximately five minutes after the desk had closed. I understand that there are specific deadlines for accepting checked baggage. However, the central problem in this case was not simply my checked suitcase. Because my purchased package included automatic online check-in, I reasonably expected that I had already been checked in electronically for the flight. When I was informed that the checked baggage could no longer be accepted, I was completely prepared to leave my suitcase behind in MΓ‘laga and travel without it. I explicitly told the staff that I was willing to abandon the checked suitcase and board the aircraft carrying only my permitted hand luggage/backpack. However, I was then informed that I could not board the flight at all because I was apparently not checked in online. This was extremely surprising because automatic online check-in was specifically one of the services included in the package for which I had paid extra. Therefore, even though I accepted that my suitcase could no longer be taken and was willing to leave it behind completely, I was still prevented from travelling because the automatic online check-in that was supposed to be included in my booking had apparently not been completed. This distinction is extremely important. The closed baggage-drop desk itself was not what ultimately prevented me from travelling. I was ready to leave my suitcase in MΓ‘laga and fly without it. What prevented me from boarding was the fact that I was apparently not checked in online, despite having paid for a package that included automatic online check-in. The situation was made even more frustrating by the fact that the aircraft itself was delayed by more than one hour. Therefore, although the baggage-drop desk had already closed, the aircraft was not actually departing at that moment. There was still a substantial amount of time before the delayed departure during which we desperately tried to find somebody who could help us understand and resolve the check-in problem. I am not claiming that the flight delay itself automatically changed the airlineβs official check-in deadline. However, it meant that the aircraft was still on the ground and there was significant time available to investigate why the automatic online check-in included in my booking had apparently not been completed and whether there was any possible way for me to travel without my checked baggage. Despite this, nobody was able or willing to provide an effective solution. We first spoke with Wizz Air staff/support at MΓ‘laga Airport. We explained the entire situation, including that I had purchased automatic online check-in and was willing to leave my suitcase behind. We were told that they could not do anything. We then immediately tried to contact Wizz Air through its other available customer-service channels because the situation was extremely urgent and the delayed flight had still not departed. We attempted to contact Wizz Air by telephone, but we could not reach anyone who could assist us. The telephone contact we tried did not function properly, and we were unable to speak with a representative who could investigate the problem while there was still time before the aircraft departed. We also contacted Wizz Air through its online chat support. I repeatedly explained that the situation was urgent, that the aircraft was still there, that it had actually been delayed, and that I needed immediate assistance because I had paid for automatic online check-in but was being told at the airport that I had not been checked in. Unfortunately, the chat support was completely ineffective. Instead of investigating why the automatic online check-in had not been completed or helping us find an alternative solution, the representative mainly repeated information that we already knew, such as the fact that the airport check-in desk had closed. It felt as though we were receiving automated responses rather than actual assistance with the specific problem. We spent approximately 30 minutes trying to resolve the issue through Wizz Air support while the aircraft had still not departed, but no effective solution, escalation or meaningful assistance was provided. Another important point is that we had specifically purchased the flexible package precisely to have more options if our travel plans had to change. Among its benefits was the possibility of changing the flight/departure without the normal flight-change fee. Despite paying extra for this flexibility, at the airport we were not offered any practical solution that would allow us either to board the existing flight or effectively use the flexibility we had purchased to resolve the situation. As a result, I completely lost the original MΓ‘lagaβKrakΓ³w flight. The consequences went far beyond the price of one unused ticket. This flight was the first part of a carefully organised journey from Spain to Ukraine, where travelling is currently considerably more complicated because of the ongoing war. I had organised the entire journey in advance, including onward transportation through Poland and train/transport connections into Ukraine. These connections were coordinated according to the scheduled arrival of the MΓ‘lagaβKrakΓ³w flight. Because I was unable to board the flight, these onward arrangements had to be cancelled or changed. There was no suitable immediate alternative available to us, and in the end I was forced to purchase another flight departing three days later in order to make the journey. This resulted in an unexpected additional expense for a replacement ticket, despite the fact that I had already paid for the original flight and had additionally paid for a flexible package specifically intended to provide greater flexibility and protection for the journey. The three-day delay also caused considerable disruption after my planned arrival in Ukraine. I had business commitments, meetings, events and other arrangements already scheduled, several of which had to be cancelled, postponed or completely reorganised because I was unable to arrive on the planned date. To summarise, the key circumstances of my claim are: 1. I purchased a Wizz Air ticket from MΓ‘laga to KrakΓ³w. 2. I paid extra for a Flex/flexible package, specifically because I wanted additional flexibility and security for this important journey. 3. The package included automatic online check-in, so I reasonably relied on Wizz Air to perform this service rather than completing the check-in myself. 4. The package also included flexible flight-change benefits, including the possibility to change the flight/departure without the standard change fee. 5. I reached the airport baggage-drop/check-in desk approximately five minutes after it had closed. 6. I accepted that my checked suitcase might no longer be accepted and was fully prepared to leave my suitcase behind in MΓ‘laga and travel only with my hand luggage. 7. Despite this, I was told that I could not board because I was apparently not checked in online at all. 8. This was despite automatic online check-in being a service included in the package for which I had specifically paid extra. 9. The aircraft itself was delayed by more than one hour, meaning that it had not yet departed and there was still significant time during which we attempted to obtain assistance. 10. We asked Wizz Air staff at MΓ‘laga Airport for help, but they said they could not resolve the situation. 11. We attempted to contact Wizz Air by telephone but were unable to obtain functioning assistance. 12. We contacted Wizz Air through online chat and spent approximately 30 minutes desperately trying to resolve the situation before the delayed aircraft departed. 13. Despite explaining the automatic check-in issue and the urgency of the situation, the chat representative did not provide any meaningful solution or effective escalation. 14. I was therefore unable to board the original flight and lost the money paid for that booking. 15. I then had to purchase a replacement flight departing three days later. 16. The missed flight caused the cancellation or disruption of my pre-booked onward transportation from Poland into Ukraine. 17. The three-day delay also caused substantial disruption to previously arranged business commitments, meetings and events in Ukraine. I am therefore asking AirAdvisor to assess my rights to reimbursement and/or compensation arising from this incident, particularly in relation to: * the cost of the original MΓ‘lagaβKrakΓ³w flight that I was unable to use; * the cost of the replacement flight that I had to purchase for three days later; * the fact that I had specifically paid extra for a package including automatic online check-in and flexible flight-change benefits, but these services did not provide the expected solution in this situation; * and any other documented losses or compensation that may legally be recoverable as a consequence of the incident. I can provide supporting documentation including the original booking confirmation, proof of payment, confirmation of the Flex/flexible package and its included benefits, evidence relating to automatic online check-in, evidence of the flight delay, the replacement flight booking and payment confirmation, and any available screenshots or records of our attempts to contact Wizz Air customer support.
- Malaga-Krakow
- Economy
Ivanna D
Verified | Aug 25, 2026Barcelona-Krakow
Economy
No reason given
After a three-hour delay, the plane landed not in Krakow, but in Bratislava. Because of this, I missed my connections to Wroclaw and received a β¬16 voucher at Bratislava Airport, where I had to stay until 8 a.m. Then I travelled by bus from Bratislava to Krakow.- Barcelona-Krakow
- Economy
Fazacas R
Verified | Aug 25, 2026Charleroi-Warsaw
Economy
I tried to get in the airplane , and they told me to wait , at the end they told me that I donβt have a place to sit and need to take another fly
- Charleroi-Warsaw
- Economy
Nikolaos M
Verified | Aug 24, 2026Budapest-Πindhoven
Economy
WG2273 2 passengers MYLOLPOULOS & SAMPSONIDOU, qwe booked paying a tremendous amount of money, we paid again for the priority, they send us e-mail that the flight is delayed and would leave at 15:10 We go to the gate, our friends are inside and telling them we are coming, find there 4 last passengers, they get in and then the guy there tell us, the gate is closed, the plane leaves normal time, you are out and you have to pay another ticket to go to Eindhoven. This is NOT customer service, no announcement, no calling our names, no listening to our friends at the bus, telling them we are at the gate, literally.
- Budapest-Πindhoven
- Economy
Angeliki S
Verified | Aug 24, 2026Budapest-Πindhoven
Economy
WG2273 2 passengers MYLOLPOULOS & SAMPSONIDOU, qwe booked paying a tremendous amount of money, we paid again for the priority, they send us e-mail that the flight is delayed and would leave at 15:10 We go to the gate, our friends are inside and telling them we are coming, find there 4 last passengers, they get in and then the guy there tell us, the gate is closed, the plane leaves normal time, you are out and you have to pay another ticket to go to Eindhoven. This is NOT customer service, no announcement, no calling our names, no listening to our friends at the bus, telling them we are at the gate, literally.
- Budapest-Πindhoven
- Economy
Joanna S
Verified | Aug 23, 2026Nice-Wroclaw
Economy
Claim escalated to airline
Hi, I was denied to enter the flight on the 6th of August due to the overbooked flight. I had to stay 2 days in Nice. I used the trams and ate at restaurants, bought food at airport as well. The flight for the 8th of August was delayed and unfortunately I lost my last train due to the late arrival and had to stay at the Arche Hotel in Wroclaw to avoid sleeping at the airport. I stayed at the cheapest hotel near airport. Please reinvest the claimed invoices as attached.
- Nice-Wroclaw
- Economy
- Claim escalated to airline
Mert G
Verified | Aug 22, 2026Malta-Skopje
Economy
Δ°t was supposed to leave from Malta by 11 pm 21 August 2026 but they delayed it to the next day ( 22 August 2026) 3 pm .
- Malta-Skopje
- Economy
Mamuka K
Verified | Aug 19, 2026Podgorica-Barcelona
Economy
Successful claim
No reason given
The flight was first delayed by 2 hours and then delayed by another 2 hours. We were not given any explanation for these delays. After that, the flight was cancelled and we were rebooked on a flight for the following day. Even after I contacted the airline by email, they did not clearly explain the reason for the delays or provide any official document or evidence confirming the reason for the cancellation.- Podgorica-Barcelona
- Economy
- Successful claim
Georgia T
Verified | Aug 17, 2026Larnaca-London
Economy
Claim escalated to airline
They gave us a qr code at the airport but it wouldnβt work so i did all of the work through wizz air website
- Larnaca-London
- Economy
- Claim escalated to airline
Shaun C
Verified | Aug 15, 2026London-Varna
Economy
They refused my son to fly to my country to have a passport made saying my son passport was expired itβs valid till November 2026 Bulgarian passport control said they donβt mind him flying as heβs going to have documents done back home and they still stopped us
- London-Varna
- Economy
Fazacas R
Verified | Aug 11, 2026Charleroi-Warsaw
Economy
I couldnβt make the check in online , I went to airport I make it and they didnβt give me a seat in the plane , I wait then all the time until was the boarding and they didnβt let me in the plane
- Charleroi-Warsaw
- Economy
Lipovanu I
Verified | Aug 8, 2026Mulhouse-Bucharest
Economy
Successful claim
I've took a flight ticket and at online check-in they told me to do the check-in in airport, when I arrived there they told me I don't have a seat and I leave the next day
- Mulhouse-Bucharest
- Economy
- Successful claim
Boris H
Verified | Aug 7, 2026Bratislava-Kosice
Economy
No reason given
I called the airport 3 times, they didnt let me know if the flight is delayed. I came to the airport and the board said no delay. Been waiting here for 3 hours and the boarding just started. I called Wizz Air as well- Bratislava-Kosice
- Economy
Vladut Petru S
Verified | Aug 6, 2026Warsaw-Bucharest
Economy
No reason given
The flight was subject to two delays. The first was communicated by email, revising the departure to 20:30, and was attributed to the aircraft arriving late from its previous rotation. A second delay, which was not communicated to passengers in advance, pushed departure to 21:20; upon boarding, we were told this was due to a technical issue β the air conditioning was not working. The aircraft touched down in Bucharest at 23:39. The doors were opened at 00:04, but no bus was available at the stand, so passengers were not actually permitted to disembark until 00:11. We did not reach the terminal gate until 00:15. Under the CJEU ruling in Germanwings GmbH v Ronny Henning (Case C-452/13), "arrival time" for the purposes of calculating delay is the moment passengers are permitted to leave the aircraft. Because no ground equipment (bus) was available, that moment was 00:11 β a delay of 3 hours and 1 minute against the scheduled arrival time of 21:10, which exceeds the 3-hour threshold for compensation. I have timestamped photographs documenting the landing, door-opening, and disembarkation times, which I can provide as supporting evidence. I do not believe either stated cause of delay qualifies as an "extraordinary circumstance" under Article 5(3) of the Regulation: 1. A late-arriving aircraft from a previous rotation is, in itself, an operational/scheduling matter within the airline's normal sphere of activity. For this to qualify as extraordinary, Wizz Air would need to identify the specific extraordinary event that caused the delay to the earlier flight and demonstrate that the knock-on effect could not have been avoided through reasonable measures (e.g. reserve aircraft, schedule buffer). 2. A technical fault (air conditioning malfunction) falls within the scope of the CJEU's ruling in Wallentin-Hermann v Alitalia (C-549/07), which held that technical problems are inherent to the normal exercise of an air carrier's activity and do not constitute extraordinary circumstances, except in narrow cases such as an undisclosed manufacturing defect affecting flight safety. A non-functioning AC unit does not meet this threshold. As the delay exceeded 3 hours and neither cause appears to meet the legal threshold for extraordinary circumstances, I am requesting compensation of β¬250 per passenger under Article 7(1)(a) of the Regulation, for [1/2] passenger(s) on this booking, totalling β¬[250/500].- Warsaw-Bucharest
- Economy
Wayne M
Verified | Aug 4, 2026London-Larnaca
Economy
Successful claim
Paid for the flight at around 9 in the morning, flight was booked for 18:25, got to the gate and they said the plane was full! Then had to wait until about 21:30 to get booked into a hotel for the night witch I had to get a train to
- London-Larnaca
- Economy
- Successful claim
Desislava E
Verified | Aug 3, 2026Sofia-Bergamo
Economy
My checked baggage has been missing for 10 days, and I still have not received any meaningful update about its location. This situation caused me significant inconvenience and stress during my trip. As a result, I had to spend approximately β¬150 on essential clothing and personal items. I am also disappointed by the lack of communication and the apparent lack of serious effort to locate my baggage. I kindly request fair compensation for the financial loss and the inconvenience I have experienced.
- Sofia-Bergamo
- Economy
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
In July 2023, the BBC reported that the Civil Aviation Authority instructed Wizz Air to review 25,000 complaints for flight disruptions. Apparently, the airline had not paid passengers what they were owed for delays, cancellations, and other flight disruptions. In the end, 6,000 complaints resulted in added payments to comply with UK and EU regulations.
Have you had an issue with Wizz Air? It’s not always easy to find out how and where to lodge a complaint. So, in this guide we’re going to provide you with all the information you need to file one and submit a claim successfully so you get the compensation you’re owed.
What Can You Make a Complaint About
As a Wizz Air passenger, you have the right to complain about any number of things that happened during your flight, but only some of these issues will be eligible for airline compensation. Find out which ones in our guide to Wizz Air compensation.
Your passenger rights are described in the rules of European Regulations EU 261, which say that you can file a formal complaint with the airline about any of the following concerns, all of which could lead to cash compensation.
- Flight delays
- Cancelled flights
- Denied boarding as a result of overbooking
- Refunds
- Delayed or Damaged Baggage
How to Make a Complaint to Wizz Air
For the best results, always submit airline complaints in writing. Written complaints are more effective because you can track exactly what is said both by you and Wizz Air. Also, if you have to escalate your complaint, it will be easier to provide proof of your conversations with a written statement.
- First, make sure you provide all the information needed to identify you as a passenger and the number of the flight you’re complaining about.
- Next, explain in detail the problem you encountered. If possible, also try to provide some proof like a photo or testimony from another passenger or Wizz Air agent.
- Lastly, use a language that shows you know precisely what your rights are. Use phrases like “according to my EU passenger rights” or “EU 261 law states that”.
Contact Information for Wizz Air Complaints
Now that you know how to submit a complaint, it’s time to see how you can reach Wizz Air customer service.
Disrupted flight? You might have a right to compensation - up to 600 €Check Your Flight
Wizz Air Phone Number
The Wizz Air contact number is: 09 057 070 000 (UK).
Keep in mind that this is not a toll free number.
Avoid calling the airline to submit complaints or claims. Instead, you use it only to get information that you can’t find on the website.
Wizz Air Live Chat
Amelia is the chat bot available on the airline’s site. You can ask questions and/or use it to reach a Wizz Air agent.
Wizz Air Webform
As mentioned, the best way to file a formal complaint is to do so in writing, and Wizz Air’s webform offers an easy way to do this.
- First you will have to login to your Wizz Air account.
- Then, enter your informations in the fields provided
- Choose the category of the complaint
- Then follow the prompts until complete
Remember to add any supporting documents to support your claim.
Wizz Air Email
Unfortunately, the airline doesn’t provide an email address for customer service. You’ll have to write to them using their webform as mentioned above.
Wizz Air Complaint Response Time
According to EU law, the Wizz Air complaint response time is 30 days.
Need Help with Your Wizz Air Complaint?
In many cases, airlines will wait until the very last minute to respond to your complaint. Sometimes this happens during peak travel seasons simply because the passenger volume is higher which naturally means more complaints. Other times, airlines will bank on the fact that passengers don’t know their rights or the nuances of filing a compensation claim and reject the complaint as a result.
Whether you’re thinking of complaining or wanting to escalate a case you’ve already submitted, AirAdvisor can help!Check Your Flight
Why Trust AirAdvisor
Our team of legal professionals will take care of your claim so you don’t have to! Airlines can be frustrating to deal with and that’s why our team of legal professionals are here to help!
We’ve been defending air passenger rights since 2017, and so far, we have helped 800,000 get the compensation they deserve for delays, cancellations, and denied boarding caused by overbooking.
What’s more, we have a 98% win rate, and best of all, we don’t get paid unless you do!
So, take the worry and stress out of the Wizz Air complaint process and get started with AirAdvisor today.
Not sure if you’re owed anything from the airline? No problem! Enter your flight information into our FREE compensation calculator below, and see how much you could claim instantly! Check Your Flight
People Also Ask
How do I make a complaint to Wizz Air?
You can make a Wizz Air complaint via form, email, live chat, Twitter or phone. This article has all the information you need.
How do I contact Wizz Air directly?
You can contact them via phone or live chat. You can find all the contact details you need in the article above.
How long do Wizz Air take to respond to complaints?
According to their website, they reply to email in 3 to 5 business days. However, the maximum response time according to the law is one month.
Is it worth complaining to Wizz Air?
Yes. I’ve you’ve experienced a flight disruption you could be eligible to receive compensation up to 600 euros. Just use our compensation calculator to see if you qualify.
Does Wizz Air have a live chat?
Yes. Wizz Air live chat is available on their website and mobile app. It is available 24/7, but to speak to a real agent you have to contact them in the following intervals.
Why is Wizz Air refund taking so long?
It takes so long because the maximum reply time according to the EU legislation is 30 days.
How much does Wizz Air charge for special assistance?
It depends on the service. To see the complete price list you should check the Wizz Air website or mobile app.
Can you sue Wizz Air?
Yes, you can sue Wizz Air. But, if you want to sue them for delayed or cancelled flight compensation you shouldn’t do it yourself. The AirAdvisor team of lawyers has a lot of experience in dealing with such cases. Plus, you don’t have to pay anything if we can’t get you the compensation you are owed.
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Wizz Air customer support contact details
Website:
www.wizzair.com
Phone
0044 330 977 044 4
Mailing Address
Wizz Air UK Ltd. Percival House 134 Percival Way, London Luton Airport Roundabout, Luton, United Kingdom LU2 9NU
Had Issues with Wizz Air Flight?
You might be able to get up to Β£520 (β¬600) for your trouble!
Search for my flight
Instant flight check
Did you have any connecting flights within this journey under the same booking?
No, it was a direct flight
Yes, I had to change flights
Related & Resources
Trusted By 800,000 Passengers
AirAdvisor is rated Excellent 4.5/5 based on 28,704 reviews from Reviews.io
Verified Customer
A very simple, easy and quick questionnaire for resolving complaints.
Verified Customer
It is so easy just put in your information and submit. You don't have to worry about who to contact just fill in your details and air advisor look after everyything else .
Verified Customer
Iβd like to thank Air Advisor for their help. I didn't think Iβd get anything, but after two yearsβand with their assistanceβI received compensation. Thank you very much.
Verified Customer
I used Air Advisor for the first time and received compensation for a flight that was delayed by more than three hours. There were some difficulties with the airline, and the process took two years to complete. Air Advisor had to involve lawyers and take legal action, which reduced the compensation to 50% of the original amount, exactly as clearly explained on their website. Overall, I am satisfied with the service and believe that Air Advisor did a good job handling my case.
Verified Customer
Easy, quick, and concrete. Got my claim money in my account within less than a month.
Verified Customer
this was an amazing experience. AirLine (swiss air) rejected my claim, but with AIr Advisor i got the amount.
Verified Customer
Excellent service Very efficient Great communication Would recommend very highly
Verified Customer
Iβm very pleased with the service I received. The process of securing my compensation from KLM Royal Dutch Airlines was handled professionally and efficiently. Communication was clear, and I was kept informed throughout the process. I would definitely recommend their service to anyone seeking assistance with an airline compensation claim.
Verified Customer
Was clear and efficient way, but you take 30% of the money.
Verified Customer
AirAdvisor was very good, i just put my details and proof of my flight cancelled and they did all the work.
Verified Customer
Quick and easy to understand with all questions well structured. The response was imediate as well.
Verified Customer
Trust air advisor for all your air travel claims if you want efficiency
Verified Customer
Great experience, it was easy to handle and smooth process
Verified Customer
βI am very satisfied with AirAdvisorβs service. They handled my compensation claim professionally and kept me informed throughout the process. Thank you for your help!β
9 years experience
800,000+ claims
Specialist expert lawyers
No-win no-fee
AirAdvisor has been featured in:
Read more