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Mailing Address:

Wizz Air UK Ltd.
Percival House 134 Percival Way, London Luton Airport Roundabout,
Luton, United Kingdom LU2 9NU

Phone:

0044 330 977 044 4

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Wizz Air Complaints: How to Contact via Form, Email, or Phone

Wizz Air Complaints: How to Contact via Form, Email, or Phone

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Joanna Teljeur

Last Updated:  

In July 2023, the BBC reported that the Civil Aviation Authority instructed Wizz Air to review 25,000 complaints for flight disruptions. Apparently, the airline had not paid passengers what they were owed for delays, cancellations, and other flight disruptions. In the end, 6,000 complaints resulted in added payments to comply with UK and EU regulations.

Have you had an issue with Wizz Air? It’s not always easy to find out how and where to lodge a complaint. So, in this guide we’re going to provide you with all the information you need to file one and submit a claim successfully so you get the compensation you’re owed.

Wizz Air people boarding

What Can You Make a Complaint About

As a Wizz Air passenger, you have the right to complain about any number of things that happened during your flight, but only some of these issues will be eligible for airline compensation.

Your passenger rights are described in the rules of European Regulations EU 261, which say that you can file a formal complaint with the airline about any of the following concerns, all of which could lead to cash compensation.

Wizz Delay Complaints

How to Make a Complaint to Wizz Air

For the best results, always submit airline complaints in writing. Written complaints are more effective because you can track exactly what is said both by you and Wizz Air. Also, if you have to escalate your complaint, it will be easier to provide proof of your conversations with a written statement.

  1. First, make sure you provide all the information needed to identify you as a passenger and the number of the flight you’re complaining about.
  2. Next, explain in detail the problem you encountered. If possible, also try to provide some proof like a photo or testimony from another passenger or Wizz Air agent.
  3. Lastly, use a language that shows you know precisely what your rights are. Use phrases like “according to my EU passenger rights” or “EU 261 law states that”.

a person filling a Wizz Air complaint form on laptop

Contact Information for Wizz Air Complaints

Now that you know how to submit a complaint, it’s time to see how you can reach Wizz Air customer service.

Disrupted flight? You might have a right to compensation - up to 600 €Check Your Flight

Wizz Air Phone Number

The Wizz Air contact number is: 09 057 070 000 (UK).

warning

Keep in mind that this is not a toll free number.

Avoid calling the airline to submit complaints or claims. Instead, you use it only to get information that you can’t find on the website.

Wizz Air Live Chat

Amelia is the chat bot available on the airline’s site. You can ask questions and/or use it to reach a Wizz Air agent.

Wizz Air Chat

 

Wizz Air Webform

As mentioned, the best way to file a formal complaint is to do so in writing, and Wizz Air’s webform offers an easy way to do this.

  1. First you will have to login to your Wizz Air account.
  2. Then, enter your informations in the fields provided
  3. Choose the category of the complaint
  4. Then follow the prompts until complete 
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Remember to add any supporting documents to support your claim.

Wizz Air Complaint Form

Wizz Air Email

Unfortunately, the airline doesn’t provide an email address for customer service. You’ll have to write to them using their webform as mentioned above.

Wizz Air Complaint Response Time

According to EU law, the Wizz Air complaint response time is 30 days. 

Need Help with Your Wizz Air Complaint?

In many cases, airlines will wait until the very last minute to respond to your complaint. Sometimes this happens during peak travel seasons simply because the passenger volume is higher which naturally means more complaints. Other times, airlines will bank on the fact that passengers don’t know their rights or the nuances of filing a compensation claim and reject the complaint as a result.

Whether you’re thinking of complaining or wanting to escalate a case you’ve already submitted, AirAdvisor can help!Check Your Flight

Why Trust AirAdvisor

Our team of legal professionals will take care of your claim so you don’t have to! Airlines can be frustrating to deal with and that’s why our team of legal professionals are here to help!

We’ve been defending air passenger rights since 2017, and so far, we have helped 450,000 get the compensation they deserve for delays, cancellations, and denied boarding caused by overbooking.

What’s more, we have a 98% win rate, and best of all, we don’t get paid unless you do!

So, take the worry and stress out of the Wizz Air complaint process and get started with AirAdvisor today.

Not sure if you’re owed anything from the airline? No problem! Enter your flight information into our FREE compensation calculator below, and see how much you could claim instantly! Check Your Flight

People Also Ask

How do I make a complaint to Wizz Air?

You can make a Wizz Air complaint via form, email, live chat, Twitter or phone. This article has all the information you need.

How do I contact Wizz Air directly?

You can contact them via phone or live chat. You can find all the contact details you need in the article above.

How long do Wizz Air take to respond to complaints?

According to their website, they reply to email in 3 to 5 business days. However, the maximum response time according to the law is one month.

Is it worth complaining to Wizz Air?

Yes. I’ve you’ve experienced a flight disruption you could be eligible to receive compensation up to 600 euros. Just use our compensation calculator to see if you qualify.

Does Wizz Air have a live chat?

Yes. Wizz Air live chat is available on their website and mobile app. It is available 24/7, but to speak to a real agent you have to contact them in the following intervals.

Why is Wizz Air refund taking so long?

It takes so long because the maximum reply time according to the EU legislation is 30 days.

How much does Wizz Air charge for special assistance?

It depends on the service. To see the complete price list you should check the Wizz Air website or mobile app.

Can you sue Wizz Air?

Yes, you can sue Wizz Air. But, if you want to sue them for delayed or cancelled flight compensation you shouldn’t do it yourself. The AirAdvisor team of lawyers has a lot of experience in dealing with such cases. Plus, you don’t have to pay anything if we can’t get you the compensation you are owed.

Joanna Teljeur

Author:

Joanna Teljeur

Job/Position: Editor, Senior Writer

Joanna is a writer, editor, and consumer rights advocate.

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Complaints

Alexander Kruker

No reason given

Jun 9, 2025
We arrived from Tel Aviv to Budapest with Wizzair flight W6 2328 on 24/04/2025 and were supposed to fly back to Tel Aviv with Wizzair flight W6 2325 on 06/05/2025, which was cancelled. We are writing to request reimbursement for expenses incurred due to the cancellation, which was sent to us by email from Wizzair at 05/05/2025 17:49, less than 12 hours before the scheduled departure and after we already checked-in. Due to the short notice, we had to make alternative arrangements within a reasonable price range and timeframe (including flights, accommodation, transportation and meals). The following expenses were directly related to the cancellation: Alternative Flights: 1. Budapest to Athens (Wizzair Flight W6 2441) on 07/05/2025 06:15 Total cost: 74160 HUF 2. Athens to Tel Aviv (Israir Flight 6H 564) on on 07/05/2025 13:15 Total cost: 658.37 ILS Accommodation: We had to extend our original stay by one day at Lavender Circus Hostel, Doubles & Ensuites. Total cost: 34 EUR Transportation: 1. We made 3 bus rides each (6 in total) inside Budapest in order to have breakfast, lunch and dinner. Total cost: 2700 HUF (450 HUF per ride) 2. Airport shuttle, each one of us had to take the bus 100E to get from the center of Budapest to the airport for the flight to Athens. Total cost: 4400 HUF (2200 HUF per ride) Meals: We had 3 meals and also some groceries during the extra day while waiting for the alternative flight. 1. Breakfast at Pottyos Bogre Bisztro in Budapest. Total cost: 5576 HUF 2. Lunch at McDonalds in Budapest. Total cost: 5030 HUF 3. Dinner at Flour Style Wok in Budapest. Total cost: 7230 HUF 4. Groceries at Lidl in Budapest. Total cost: 1310 HUF Total cost of all the above expenses incurred: 100406 HUF + 657.37 ILS + 34 EUR = 449.19 EUR (according to the current rates as of 09/06/2025) We have attached copies of all relevant receipts and invoices for your reference. After several rounds of email exchanges (attached to the claim), Wizzair has rejected the majority of our claim for various reasons: Alternative Flights: Wizzair has stated that they will not reimburse the cost of the alternative flights unless the boarding passes include a QR code for each flight, even though the ATH-TLV flight only had a paper boarding pass, and the QR code was scanned and taken when boarding the plane. Accommodation: Wizzair argued that since payment for the extra night was made before the original flight’s scheduled departure, they are unable to reimburse the accommodation costs. However, it is clearly demonstrated that the reservation was made several hours after the cancellation notice was sent. Transportation: Wizzair contended that the tickets and invoices for transportation are invalid because they do not specify the direction of travel. Meals: Wizzair has reimbursed only the cost of lunch at McDonald's (5,030 HUF) and groceries at Lidl (1,310 HUF). However, they have refused to reimburse the receipts for breakfast and dinner, stating that these are invalid since they do not list the specific items ordered—only the total amount, despite these being clearly legitimate restaurants. Additionally to the expenses listed above, due to the cancellation, we were forced to take two extra days off work each, as a result of the extended delay.
Alina Mihaela Ciochina Gulaev

Jun 8, 2025
they said that is my fault. they changed a lot departure with many hrs and when we arrived in the airpot they said that we cannot do checking
Florian Ciochina

No reason given

Jun 8, 2025
flight was canceled and we found flight from another city. was necessary to rent car because airline didnt help with transport from hotel to airport where they gave us another flight
Yosi Navaro Moav

Problems at airport

Jun 6, 2025
We had to take alternative and more expensive flight to Thessaloniki and then take another expensive taxi to the original planned location in Sofia. Overall we had an extra cost for the cancellation of the flight
Yair Jaimovich

Problems at airport

Jun 6, 2025
Hello because of the flight cancellation we did order additional flight ticket that cost us more than the first flight ticket.
Claudia Emilia Cochina

Technical problems

Jun 6, 2025
Am pierdut transportul de la aeroport dib Budapesta pt Arad. A trebuit sa gasesc alta solutie pentru transport

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