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Wizz Air Complaints

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Contact Information

Mailing Address:

Wizz Air UK Ltd. Percival House 134 Percival Way
London Luton Airport Roundabout
Luton, United Kingdom LU2 9NU

Phone:

09 057 070 000

Wizz Air complaints: contact number and form

Wizz Air complaints: contact number and form

Anca Galateanu
Written By Anca Galateanu
Last Updated: June 07, 2024

Did you have an unpleasant experience with Wizz Air and want to make a complaint? In this article we will show you exactly how you can make a Wizz Air complaint and where to send it exactly by giving you the necessary contact information from the airlines’ customer service. This includes Wizz Air contact number, email and contact form where you can send a complaint letter.

What Can You Make a Complaint About

There are multiple reasons why you should make Wizz Air complaints, starting from rude staff and ending with a compensation claim for flight delay or, even worse, a cancelled flight.

But most of the time passengers complain about the fact that they had trouble purchasing a ticket, were confused by the different extra fees charged by Wizz Air or baggage complaints (damage or destruction).

Still, the most important complaint will be about Wizz Air delayed or cancelled flight compensation. In such a case, you should really know what are your passenger rights, especially if the airline just announced you of a cancellation. In this extreme situation, besides the compensation you are also entitled to a flight refund.

a person filling a Wizz Air complaint form on laptop

Know Your Passenger Rights

Many passengers, when they travel by air, don’t know the full extent of their passenger rights. As such, airlines take advantage of them and deny compensations and refunds, not to mention that their complaint response time is often longer than what’s legal.

Passengers rights in Europe, for example, are covered under the EU 261 law, while in the United Kingdom by the UK 261 law, which was passed after Brexit.

If you’re a frequent flyer you should definitely read them and know your rights.

Disrupted flight? You might have a right to compensation - up to 600 €Check Your Flight

How to Make a Complaint to Wizz Air

If you want to reach Wizz Air customer complaints team, you should first know what to write to them. We say write because it’s usually better to have a written conversation compared to an audio one. In case you have to escalate, it will be easier to provide proof of your conversations with Wizz Air complaints team.

Start by giving all the information needed to identify you as a passenger and the flight number. Next, explain in detail the problem you encountered. If possible, also try to provide some proof – like a photo or testimony from another passenger.

Lastly, in your formal complaint you’ll want to use a language that shows you know precisely what your rights are. Use words like “according to my EU passenger rights” or “EU 261 law states that”.

a person filling a Wizz Air complaint form on laptop

Ways to Make a Complaint to Wizz Air

Now that you know how to submit a complaint, it’s time to see how you can reach Wizz Air customer care service.

Wizz Air Complaints Phone Number

The Wizz Air phone number shouldn’t be used to submit important complaints or claims. Instead, you should use it only to get information that you can’t find on the website.

The Wizz Air contact number is: 09 057 070 000 (UK).

Keep in mind that this is not a toll free number.

Wizz Air Complaints Live Chat

Lastly, you can use the Wizz Air live chat. This is available 24/7 via a chatbot.

Other methods

Besides these, you can also submit a complaint via an online complaint form available on the website. You can also chat with a customer service representative via Twitter. 

How to Fill Out a Wizz Air Complaints Form for Cancelled or Delayed Flights

A lot of the times airlines will deny clients their flight delay or cancellation claim for now reason, simply because many passengers are not aware of their rights.

Don’t worry, AidArdvisor is here to help. Our team of legal experts has successfully dealt with tens of thousands of claims, even when compensation was initially denied.

You can check for free if you are entitled to compensation. Simply fill out your flight detail and we’ll tell you how much the airline owes you.

Wizz Air Complaint Response Time

According to EU law, the Wizz Air complaint response time is 30 days.

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

FAQ / Common Questions: Wizz Air Complaints

How do I make a complaint to Wizz Air?

You can make a Wizz Air complaint via form, email, live chat, Twitter or phone. This article has all the information you need.

How do I contact Wizz Air directly?

You can contact them via phone or live chat. You can find all the contact details you need in the article above.

Do Wizz Air ever give refunds?

According to EU 261 Regulation, Wizz Air has to give you a refund for a cancelled flight. If you’ve been denied a refund, our team of legal experts can help you claim your rights.

How long do Wizz Air take to respond to complaints?

According to their website, they reply to email in 3 to 5 business days. However, the maximum response time according to the law is one month.

Is it worth complaining to Wizz Air?

Yes. I’ve you’ve experienced a flight disruption you could be eligible to receive compensation up to 600 euros. Just use our compensation calculator to see if you qualify.

Does Wizz Air have a live chat?

Yes. Wizz Air live chat is available on their website and mobile app. It is available 24/7, but to speak to a real agent you have to contact them in the following intervals.

Why is Wizz Air refund taking so long?

It takes so long because the maximum reply time according to the EU legislation is 30 days.

How much does Wizz Air charge for special assistance?

It depends on the service. To see the complete price list you should check the Wizz Air website or mobile app.

Can you sue Wizz Air?

Yes, you can sue Wizz Air. But, if you want to sue them for delayed or cancelled flight compensation you shouldn’t do it yourself. The AirAdvisor team of lawyers has a lot of experience in dealing with such cases. Plus, you don’t have to pay anything if we can’t get you the compensation you are owed.

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Complaints

Desislava Deneva

Another Wizz Air flight delay at Bucharest airport

Jun 19, 2024
I am writing to express my extreme dissatisfaction with your flight delay compensation policy. It is simply unacceptable that only delays exceeding 3 hours qualify for compensation. A 2-hour delay can be incredibly disruptive and cause significant inconvenience for passengers. It throws off travel plans, connections, and pre-arranged transfers. The stress and frustration caused by such delays are very real, and the financial impact of missed connections or disrupted schedules can be substantial. Wizz Air seems to imply that delays between 1 and 3 hours are simply "normal" or to be expected. This is simply not the case. Passengers deserve better. We rely on airlines to operate flights efficiently and get us to our destinations on time. What about the pre-paid transfers, hotels, or other arrangements passengers make based on flight schedules? Should we be expected to factor in a potential 3-hour delay and plan nothing for that entire time for a short flight? The current policy lacks empathy and understanding for the impact even minor delays can have. I urge Wizz Air to reconsider this policy and offer fairer compensation for all significant delays, regardless of the specific timeframe.
Preferred solution: Compensation
Arthur Markaryan

Subject: Urgent: Lost Suitcase Follow-Up

Jun 16, 2024
confidental
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Dear Wizz Air Customer Service, I am writing to follow up on my lost suitcase, which has been missing for almost a week now. My suitcase was a carry-on that was checked into baggage by Wizz Air and subsequently lost in Budapest. I filed a lost baggage report at the airport and have been trying to contact Blue Ribbon Bags Mishandled Baggage, but their system appears to be faulty. I attempted to submit a claim multiple times without success and have only received automatic email responses. Here are the details of my lost baggage: Bag Tag: W6861429 Reference Number: BUDW619967 Name: Arthur Markaryan Date of Loss: 06/10/2024 My permanent address: 6157 Ellenview Ave, Woodland Hills, CA 91367 I urgently need information and assistance regarding my lost suitcase. Please provide an update on the status of my baggage and any further steps I need to take. Thank you for your immediate attention to this matter. Best regards, Arthur Markaryan
Preferred solution: Ideally my items back, if not either compensation or refund
Loss: 2000 EUR
Maryam Ahasian

Mein Gepäck mit wichtigen Gegenständen ist nicht angekommen

Jun 12, 2024
Documents Maryam
confidental
Guten Tag, 11.06. Ich bin mit den Flügen Dortmund Eriwan fkq9vd geflogen, aber mein Koffer ist nicht angekommen. Dort sind wichtige Medikamente und Dokumente. Bitte sagen Sie mir, wann mein Flug abfliegt. Das ist sehr wichtig!
Preferred solution: Compensation, Reimbursement
Loss: 2500 EUR
Elira Gerqari

No reason given

Jun 4, 2024
The flight was delayed for 5 hours from Pristina to Milan and no information was provided. We had to wait at the airport and only one voucher was provided for 4 euro which is clearly not enough for a meal while we were waiting for 5 hours.
Elira Gerqari

Weather conditions

Jun 3, 2024
We were left to wait for more than 3h at Tirana Airport. We weren't giving any food vouchers, then we were forced to take the bus for 5h from Tirana to arrive in Pristina.

Wizz air close the counter and denied issue boarding pass

Jun 2, 2024
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confidental
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I booked the ticket from DMM to AUH. flight number 5W 7034, I checked in 50 hours before via the mobile app. It is written in their check-in policy that for airports where check-in desks work as baggage drop desks, then passengers need to be at the boarding gate at least 30 minutes before the scheduled departure time. i reached 50 min before but they closed the counter. their representative said that the plane arrived earlier so we closed the boarding earlier. i didn't get any email or any call.
Preferred solution: Compensation, Refund
Loss: 120 EUR

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