Wizz Air Complaints: How to Contact via Form, Email, or Phone

Written By Joanna Teljeur

Last Updated: August 30, 2024

In July 2023, the BBC reported that the Civil Aviation Authority instructed Wizz Air to review 25,000 complaints for flight disruptions. Apparently, the airline had not paid passengers what they were owed for delays, cancellations, and other flight disruptions. In the end, 6,000 complaints resulted in added payments to comply with UK and EU regulations.

Have you had an issue with Wizz Air? It’s not always easy to find out how and where to lodge a complaint. So, in this guide we’re going to provide you with all the information you need to file one and submit a claim successfully so you get the compensation you’re owed.

What Can You Make a Complaint About

As a Wizz Air passenger, you have the right to complain about any number of things that happened during your flight, but only some of these issues will be eligible for airline compensation.

Your passenger rights are described in the rules of European Regulations EU 261, which say that you can file a formal complaint with the airline about any of the following concerns, all of which could lead to cash compensation.

• Flight delays
• Cancelled flights
• Denied boarding as a result of overbooking
• Refunds
• Delayed or Damaged Baggage

How to Make a Complaint to Wizz Air

For the best results, always submit airline complaints in writing. Written complaints are more effective because you can track exactly what is said both by you and Wizz Air. Also, if you have to escalate your complaint, it will be easier to provide proof of your conversations with a written statement.

1. First, make sure you provide all the information needed to identify you as a passenger and the number of the flight you’re complaining about.
2. Next, explain in detail the problem you encountered. If possible, also try to provide some proof like a photo or testimony from another passenger or Wizz Air agent.
3. Lastly, use a language that shows you know precisely what your rights are. Use phrases like “according to my EU passenger rights” or “EU 261 law states that”.

Contact Information for Wizz Air Complaints

Now that you know how to submit a complaint, it’s time to see how you can reach Wizz Air customer service.

Disrupted flight? You might have a right to compensation - up to 600 €Check Your Flight

Wizz Air Phone Number

The Wizz Air contact number is: 09 057 070 000 (UK).

Keep in mind that this is not a toll free number.

Avoid calling the airline to submit complaints or claims. Instead, you use it only to get information that you can’t find on the website.

Wizz Air Live Chat

Amelia is the chat bot available on the airline’s site. You can ask questions and/or use it to reach a Wizz Air agent.

Wizz Air Webform

As mentioned, the best way to file a formal complaint is to do so in writing, and Wizz Air’s webform offers an easy way to do this.

1. First you will have to login to your Wizz Air account.
2. Then, enter your informations in the fields provided
3. Choose the category of the complaint
4. Then follow the prompts until complete 

Remember to add any supporting documents to support your claim.

Wizz Air Email

Unfortunately, the airline doesn’t provide an email address for customer service. You’ll have to write to them using their webform as mentioned above.

Wizz Air Complaint Response Time

According to EU law, the Wizz Air complaint response time is 30 days. 

Need Help with Your Wizz Air Complaint?

In many cases, airlines will wait until the very last minute to respond to your complaint. Sometimes this happens during peak travel seasons simply because the passenger volume is higher which naturally means more complaints. Other times, airlines will bank on the fact that passengers don’t know their rights or the nuances of filing a compensation claim and reject the complaint as a result.

Whether you’re thinking of complaining or wanting to escalate a case you’ve already submitted, AirAdvisor can help!Check Your Flight

Why Trust AirAdvisor

Our team of legal professionals will take care of your claim so you don’t have to! Airlines can be frustrating to deal with and that’s why our team of legal professionals are here to help!

We’ve been defending air passenger rights since 2017, and so far, we have helped 330,000 get the compensation they deserve for delays, cancellations, and denied boarding caused by overbooking.

What’s more, we have a 98% win rate, and best of all, we don’t get paid unless you do!

So, take the worry and stress out of the Wizz Air complaint process and get started with AirAdvisor today.

Not sure if you’re owed anything from the airline? No problem! Enter your flight information into our FREE compensation calculator below, and see how much you could claim instantly! Check Your Flight

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