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LEVEL Airlines, Customer Services
Parque de Negocios Mas Blau II
Pla de l’Estany 5, 08820 El Prat de Llobregat
Barcelona, SPAIN
Flight left you disappointed? Let others know what happened
Website:
www.flylevel.comMailing Address
LEVEL Airlines, Customer Services Parque de Negocios Mas Blau II Pla de l’Estany 5, 08820 El Prat de Llobregat Barcelona, SPAINOnly verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
What do you want to ask AirAdvisor and the community?
Max 120 characters (0)There are over 68342 complaints on AirAdvisor – with 604+ claims submitted!
Phone
Live chat
‘Fly’ is LEVEL’s chatbot. You can access this feature on the airline’s homepage for quick answers to basic questions about your booking and to request customer support. You can access I live representative Monday to Sunday, 9:00 AM to 9:00 PM (CEST).Social media
You can contact Level on Facebook and X (formally Twitter).Sending a DM to Level could lead to a faster response time.
LEVEL Airlines, Customer Services
Parque de Negocios Mas Blau II
Pla de l’Estany 5, 08820 El Prat de Llobregat
Barcelona, SPAIN
Show Level address
Share your complaint - Tell other passengers what went wrong.
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Start your claim - Tell us you want help getting the compensation you deserve from Level
Relax - Let our expert lawyers do the hard work for you.
Claims filed alone are often rejected. But don’t worry, we have a 98% success rate at getting your money back!
When we fight for you, Level will pay you more and pay you faster, plus our 30% commission is the lowest around.
Your personal information is 100% confidential and securely protected.
You can raise specific complaints with LEVEL by visiting:
https://www.flylevel.com/en/contact-us/send-a-message/
If you seek compensation for the problems you had directly from LEVEL, this may take 20+ weeks.
Get a higher chance of claim success with less stress by complaining and claiming with us!
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Reclaim your money
As well as sharing your experience with others through AirAdvisor, you can complain to Level directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Level.
Had Issues with Flight?
You might be able to get up to £520 (€600) for your trouble!Automatic protection. No claims. No waiting.

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
Search for my flight
AirAdvisor is rated Excellent 4.6 based on 28,420 reviews
Thank you so much your service was nothing but helpful ❤️
When my dad said the compensation was successful, I knew it was proffesionally handled. Thank you, AirAdvisor.
Good communication, job done within the assumed time frame. RELIABLE !
Great end to end experience. Somewhat misleading information. Initial payout was communicated 600, and at the end way different. Maybe a bit more transparency on the process of collecting the right information to communicate more accurately.
Took 3 yrs from the airline, but once compensation was given, got it within a week.
We didn't expect to get some money back, but is a nice surpsrise after 16 monthts☺️
Very satisfied with Airadvisor. Beginning was I not too believed this website, Only try it. Now I trust them efficiency work and help customers.
We worked very well with Natalia. The whole process was very fast from making the claim until the payment. During the process we were constantly informed about the steps that were accomplished on our behalf. We felt supported and valued as clients. We are very happy for the results and want to thank Natalia and her team for their outstanding work. Although we hope to never need their services again, we strongly recommend them.
Oluwafemi Temitope Vitor Ajayi
Verified CustomerThe service was excellent! Your consistent was topnotch!
9 years experience
620,000+ claims
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