Scoot Customer Service Contacts: Phone, Email, Tips for Complaints

Written By Joanna Teljeur

Last Updated: September 30, 2024

Have you had an unpleasant or disappointing experience on a recent flight with Scoot? If you have, you’re in luck because they offer plenty of easy ways to get in touch with their customer service. So, if you’ve encountered rude airline agents, difficulty checking-in, delays and Scoot cancelled flights, or you just want to speak to someone, we’ll show you the best method for contacting Scoot.

Disrupted flight?You might have a right to compensation - up to €600Check Your Flight

Scoot Customer Service Phone Numbers

Sometimes you just need to talk to someone. While a live representative can answer any number of questions and help you with a variety of concerns, the downside is that customer service numbers for Scoot usually involve considerable wait times. 

If there is no other means of contact that will do, you can find Scoot’s English customer support phone lines below.

Contact Scoot with Chat

Scoot has a chatbot named M.A.R.V.I.E who is available 24/7. The beauty of reaching out to the airline this way is that you can be connected to a live person to help you, or you can just get answers to common questions.

Scoot on WhatsApp

In lieu of calling customer support, you can always write or call Scoot on WhatsApp at: +65 6501 2888

Contact Scoot Via Mobile App

For concerns about a flight, the best way to get in touch is through the mobile app. You can easily rebook or reschedule flights, and it’s ideal for passengers on the go.

Scoot Email Address

Like many airlines these days, Scoot doesn’t provide an email for customer service. But don’t worry, you can still send written complaints by using their contact form.

Contact Scoot Using the Customer Service Form

Scoot’s contact form is available here. To lodge a complaint, choose the CONCERN option and then further specify the issue you’re having in the sub category section. This is the best way to contact the airline, especially if you feel you need to be compensated in any way.

Scoot on Social

The airline says “Stalk us on …” social media, and we have to agree that writing to them via social channels can get fast and usually very helpful results. When the phone lines are busy and you need immediate attention, this can be an amazing option.

Scoot is active on Facebook, Instagram, and Twitter/X.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight

Common Complaints About Scoot

As you’d expect, most passengers complain about delays, cancellations, and other flight interruptions. If you are flying from an airport in Europe, however, you could get as much as €600 for flights delayed by at least 3 hours. 

Also, the Montreal Convention requires airlines to pay passengers up to €1,599 for mishandled baggage.  

Tips to Make the Most of Your Complaint

1. Don’t delay. If you have an issue with Scoot, it’s best to submit your complaint as soon as you can while the details are still fresh in your mind.
2. Collect supporting documents like booking numbers, boarding passes, receipts, photos, and anything else that will validate your complaint.
3. Tell them what you want. It’s best to be polite but direct about what you want to resolve the issue.
4. How to contact you. Let the airline know the most reliable way to get a hold of you and give them that contact info.

How AirAdvisor Can Help

When it comes to flight disruptions, AirAdvisor’s legal team can handle your claim from the beginning, or pick up when you left off. We can help you get the payment you’re owed for any of the following situations. 

• Flight delays
• Cancellations
• Missed connections
• Denied boarding
• Lost or damaged baggage

You can also find out how much you’re entitled to by adding a few basic flight details into our free compensation calculator. 

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight