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Contact Information

Website:

www.flyscoot.com

Mailing Address:

Scoot Tigerair Pte Ltd
65 Airport Boulevard
#B131-17 Changi Airport Terminal 3
Singapore 81966

Phone:

+65 6501 2888

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Scoot Customer Service Contacts: Phone, Email, Tips for Complaints

Scoot Customer Service Contacts: Phone, Email, Tips for Complaints

Joanna Teljeur
Written By Joanna Teljeur
Last Updated: September 30, 2024

Have you had an unpleasant or disappointing experience on a recent flight with Scoot? If you have, you’re in luck because they offer plenty of easy ways to get in touch with their customer service. So, if you’ve encountered rude airline agents, difficulty checking-in, delays and Scoot cancelled flights, or you just want to speak to someone, we’ll show you the best method for contacting Scoot.

Disrupted flight?You might have a right to compensation - up to €600Check Your Flight

Scoot Customer Service Phone Numbers

Sometimes you just need to talk to someone. While a live representative can answer any number of questions and help you with a variety of concerns, the downside is that customer service numbers for Scoot usually involve considerable wait times. 

If there is no other means of contact that will do, you can find Scoot’s English customer support phone lines below.

Country

Phone Number

Hours

Australia

+61 3 9999 7487

24/7

China

+86 2160 665 440

24/7

Germany (calls within)

0800 000 1872 

24/7

Greece

800 0000 135 

24/7

Hong Kong SAR

+852 3501 2287 

24/7

India

+91 11 7127 9490

24/7

Indonesia

+62 21 2922 3021

24/7

Japan

+81 50 5050 9587 

24/7

Malaysia

60 3 8687 2787

24/7

Philippines

+63 2 8672 7892

24/7

South Korea

+82 70 7488 5150

24/7

Saudi Arabia

800 850 1044

24/7

Taiwan

+886 2 7753 5370 

24/7

Thailand

+66 2566 0687

24/7

Vietnam

+84 28 5678 4436

24/7

someone is typing on his computer

Contact Scoot with Chat

Scoot has a chatbot named M.A.R.V.I.E who is available 24/7. The beauty of reaching out to the airline this way is that you can be connected to a live person to help you, or you can just get answers to common questions.

Scoot on WhatsApp

In lieu of calling customer support, you can always write or call Scoot on WhatsApp at: +65 6501 2888

Contact Scoot Via Mobile App

For concerns about a flight, the best way to get in touch is through the mobile app. You can easily rebook or reschedule flights, and it’s ideal for passengers on the go.

Scoot Email Address

Like many airlines these days, Scoot doesn’t provide an email for customer service. But don’t worry, you can still send written complaints by using their contact form.

Contact Scoot Using the Customer Service Form

Scoot’s contact form is available here. To lodge a complaint, choose the CONCERN option and then further specify the issue you’re having in the sub category section. This is the best way to contact the airline, especially if you feel you need to be compensated in any way.

Scoot on Social

The airline says “Stalk us on …” social media, and we have to agree that writing to them via social channels can get fast and usually very helpful results. When the phone lines are busy and you need immediate attention, this can be an amazing option.

Scoot is active on Facebook, Instagram, and Twitter/X.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight

Common Complaints About Scoot

As you’d expect, most passengers complain about delays, cancellations, and other flight interruptions. If you are flying from an airport in Europe, however, you could get as much as €600 for flights delayed by at least 3 hours. 

Also, the Montreal Convention requires airlines to pay passengers up to €1,599 for mishandled baggage.  

Tips to Make the Most of Your Complaint

  1. Don’t delay. If you have an issue with Scoot, it’s best to submit your complaint as soon as you can while the details are still fresh in your mind.
  2. Collect supporting documents like booking numbers, boarding passes, receipts, photos, and anything else that will validate your complaint.
  3. Tell them what you want. It’s best to be polite but direct about what you want to resolve the issue.
  4. How to contact you. Let the airline know the most reliable way to get a hold of you and give them that contact info.

How AirAdvisor Can Help

When it comes to flight disruptions, AirAdvisor’s legal team can handle your claim from the beginning, or pick up when you left off. We can help you get the payment you’re owed for any of the following situations. 

You can also find out how much you’re entitled to by adding a few basic flight details into our free compensation calculator

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

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Complaints

Joe Ferdinand

Scoot airways cancelled the flight without notice

Jan 23, 2025
I am writing to express my frustration and disappointment regarding the recent incident I faced with your airline, as well as the lack of communication and follow-up regarding my refund request. To provide some context, on January 12, 2025, I was scheduled to fly back to Chennai from Bali with Scoot Airways. Upon arrival at Denpasar Airport for check-in, I was informed by your representative that the flight had been cancelled. She then mentioned that the flight had been rescheduled, but when I asked for clarification, I was told I would need to check with customer service. I informed the representative that I had not received any prior communication about the cancellation or rescheduling of the flight, which left me in a difficult situation. As I explained to the representative, I had a tight connection with back-to-back flights from Bali to Singapore, then Singapore to Chennai, and finally Chennai to Dubai. Missing the flight from Bali to Singapore would result in the loss of the subsequent flights, which would have incurred significant costs. I was left in a position where I had no choice but to purchase two new tickets for myself and my wife, at my own expense, in order to reach Singapore on time. This decision was made out of necessity, as missing the flight would have resulted in a loss of approximately $2,000 in additional ticket costs. The behavior of Scoot Airways throughout this experience was both irresponsible and unprofessional. Not only did I not receive any prior notification about the flight cancellation, but I was also unable to receive any clear explanation about why the cancellation occurred. This situation caused immense stress and anxiety for both me and my wife, and we were so overwhelmed that we were unable to even have lunch that afternoon. Given the significant inconvenience, financial burden, and emotional distress that this incident caused
Preferred solution: Compensation
Loss: 2500 EUR
Agustin Escobar

Technical problems

Jan 22, 2025
The 10 hours flight delayed was announced moments before the flight and. There were no Scoot airlines staff that could provide me further information or refuse to attended me, so I was calling to Scoot line to find out the time of departure of our flight because the delayed time was changed a couple times (11pm, 12am). Around midnight the information provide was that the plain was heading to Germany and then come back. I got to Singapore around 7:45pm
Alexios Grammatikos

Technical problems

Jan 3, 2025
The company offered each passenger a 10€ voucher only. Our delay is at least 8 hours and still waiting at the airport of Berlin. There has been no voucher document that I can submit here. The 10€ voucher to be used in the airport shops was linked to the boarding pass online.
Chao Chen

The selected seat was changed without any reason

Dec 22, 2024
December 20, 2025. I (Chao Chen), my wife (Guan Yu Ju) and my two children (Poppy Chen) (Kimber Xi Chen). Scoot flight TR0174, from Singapore Fire Fuzhou, flight refrence No. 5 RUWTQ. It’s time to confirm your approval before boarding. The ground staff changed our seat from 1A, 1B, 1C, and 1D to 4A, 4B, 4C, and 4D without telling us any reason, and urged us to come over immediately. After that, I found Candy Lee, the crew chief,I told her that the front rowe seat we had paid extra for had been moved for no reason. She just told me the entire flight in an extremely arrogant manner without any confirmation or coordination with any staff. The seats were all taken, we could not change back to the seats we reserved, and I was told that if I wanted to get a refund, I had to provide the receipt when I purchased the seat. Later, after sitting in 4A, 4B, 4C, and 4D, 10 minutes before takeoff, we found that no one was sitting in the seat we had been moved to, and the cabin door was about to close, and there were a large number of vacant seats in the cabin. So I asked Candy Lee again why we were moved when there were no seats in our seats, and she didn't explain any compensation to us. Candy Lee still didn't communicate with anyone to confirm this matter, and still just said: "no. How to change back to the location where you purchased it?You still have to provide the receipt from the time of purchase, otherwise there is no refund, and there is no other word". Later, when I saw the ground staff coming up to the plane to confirm my luggage, I asked another flight attendant (Felicia Law) to find the Candy Lee again and ask for confirmation about the seat change. The flight attendant(Felicia Law) asked the ground staff to repair it, and finally the ground staff told us that we could change it back to its original position. During the entire seat-changing process, we fully understand that there may be some minor accidents in the border system. But the Candy Lee's attitude and behaviour in handling the problem made us very angry. She responded to our questions with subtly arrogance and change of attitude, did nothing to resolve the issue, and deceived us that the entire flight was full and couldn't be moved.There is no sincerity in wanting to solve the problem. The whole process was very unprofessional. I have been a frequent passenger on Singapore Airlines and Scoot Airlines for many years and have always been very satisfied with the services provided by your airlines. Candy Lee is the worst Singapore Airlines and Scoot Airlines flight attendant I have ever encountered. Her behaviour has seriously affected the image of Singapore Airlines and Scoot Airlines. I hope she can reflect on it in the future and stop doing something like this that seriously affects the travel experience of passengers. Thanks
Preferred solution: Apology / Voucher
Loss: EUR
Rajendra Prasad Gandhi

We haven’t received our Baggage yet

Nov 12, 2024
We travelled from Chennai to Bali via Singapore on 10th Nov (Scoot Airways- TR 579/ TR 280) PNR : ZFH33X Passengers: Rajendra Prasad Gandhi, Shruti Nair On reaching the airport at Bali we got to know that our baggage was not loaded in the connecting flight so we filled in Property Irregularity Report and were told that the luggage might possibly reach by the evening 4pm/6pm flight that comes from Singapore to Bali. We are still awaiting information and trying frantically to reach the airlines/ airport since yesterday. Nobody is answering calls on the numbers provided. We have no information whatsoever both from the airlines or the airport. This is highly unreasonable and irresponsible attitude from both the sides. We are on a very short vacation here and have already wasted a day without our baggage. Just want to notify you that kindly treat this as an urgent request so that we don’t escalate this issue. Expecting some response here. Highly unsatisfied and Thank you for ruining our vacation. Regards, Rajendra Prasad
Preferred solution: Compensation
Ribkah Mesach

ONE EXTRA LUGGAGE COST ME $1625

Sep 26, 2024
Documents Ribkah
Documents Ribkah
Documents Ribkah
Documents Ribkah
Documents Ribkah
We have to take home one extra luggage. When we checked online the cost was 3170 bath but we didn't buy. When we got to the airport, we were told the cost for one extra luggage was 42,200 bath ($1625) plus an administration fee if 150 bath. We tried to argue with the airlines counter staff but she speak very little English and has no control. We have no choice but to pay hoping this is a mistake. When we checked our credit card, it wasn't a mistake. Scoot has charged $1625 for one 20kg luggage. We emailed their customers service and was told airlines can charged whatever they want to charge. We showed them their own baggage chart and we were denied. We think it is illegal and they should honor the rate they have posted online. We could have bought 8 seats with 8 luggage with that amount.
Preferred solution: Refund

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