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KLM Royal Dutch Airlines



KLM Compensation for Flight Delays, Cancellations & Refunds

KLM Royal Dutch Airlines has been connecting people and places a for over 100 years. But what happens when your flight is delayed or cancelled? You may be entitled up to €600 KLM flight delay compensation when you file a claim with experts like AirAdvisor. 4.6/5 based on 15,329 reviews

AirAdvisor is a reliable platform dedicated to ensuring your passenger rights are upheld. With over 7 years of expertise, we have achieved an impressive 98% win rate in over 250,000 flight disruption cases.

Over the years, we have processed 3780 claims for KLM passengers related to flight disruptions. Our experience and persistence have resulted in us collecting over €1.25 million in compensation for our KLM customers.

KLM Compensation for Flight Delays, Cancellations & Refunds
Amy Lancelotte
Written By Amy Lancelotte
Last Updated: June 13, 2024

In 2023, KLM Group flights increased 13% from 2022 to an average of 796 a day. All these extra flights may mean that KLM flight interruptions will become even more common, so it’s important to figure out how you can take advantage of KLM EU261 compensation.

Your KLM Air Passenger Rights in Case of Flight Disruption

When the unexpected happens and your KLM flight is disrupted, it's crucial to understand the rights you hold as a passenger. Covered by EU regulation 261/2004, the KLM flight delay compensation rules are clear, as are those for cancelled flights and instances of denied boarding or missed connections.

EU Passenger Rights

EC 261 offers quite a broad level of protection for passengers travelling around Europe. In fact, you can make a claim for EU261 compensation in any of the following situations:

  • Flight delay - When KLM flights are delayed by at least 3 hours at the destination.
  • Flight cancellation - Passengers can also claim compensation under EU 261 2004 when their flights have been cancelled with less than 14 days' notice. Additionally, you can usually get a flight refund if no suitable alternate flight is provided.
  • Overbooking - Overbooking is when too many tickets are sold to customers. If you experience denied boarding due to overbooking, EU 261 should have you covered.
  • Missed connection - EU261 can even cover you in case of a missed connection. So, if your first flight arrives a little late and you miss your next one, you can make a claim.

What Flights Are Covered by EU261?

This regulation applies to all flights departing from a European Union member state and flights arriving in an EU country from outside the EU, provided the operating airline is based in the EU. KLM is one of these airlines. So, all flights from the country’s most popular airport, Amsterdam Schiphol, are eligible, provided the other criteria are met. Flights with KLM arriving at Schiphol are also covered.

Passenger Rights in the UK

Post Brexit, the UK adopted its own set of air passenger rights, known as UK261. This regulation largely mirrors EU261, extending similar protections to passengers flying with a UK-based airline or from a UK airport. It covers the same disruptions and ensures appropriate compensation.

Just like the EU version, compensation amounts can vary based on how long you were delayed and the distance of your flight but are usually capped at £520 per passenger.

KLM Compensation in EU & UK

Flight Delays

Flight Cancellations

Denied Boarding

Up to €600 (£520) in monetary compensation

Care & Assistance

Up to €600 (£520) in monetary compensation

Rebooked flight OR Refund

Care & Assistance

Up to €600 (£520) in monetary compensation 

Rebooked flight OR Refund

Care & Assistance

We work on a No-Win, No-Fee basis

AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

KLM Flight Delay Compensation

How Often are KLM Flights Delayed?

KLM Group has maintained an on-time average of 75% in both 2022 and 2023, as per Eurocontrol. This is above the European average of 71% for the same periods. This translates to 1 out of every 4 flights arriving behind schedule at the destination.

Fortunately, as an air passenger under the UK or EU261 law, you can claim KLM delayed flight compensation in certain circumstances. The delay needs to be at least 3 hours, and the delay must have been preventable by the airline.

The Extraordinary Circumstances Loophole

When we say that the delay needs to have been preventable by KLM, we mean that compensation won’t be paid when the delay results from things outside their control, namely:

  • Bad weather that makes flying unsafe.
  • Air traffic control restrictions.
  • Civil unrest or terrorism.
  • Natural disasters.
  • Bird strikes.

On the other hand, compensation rules should apply when the delay is caused by insufficient staffing, KLM staff strikes, lack of regular maintenance, and other things within the airline’s control.


Always remember to clarify the specifics of your flight disruption situation, as each case is unique and may be subject to different considerations under EU261.

KLM flight delay compensation and refund

KLM Flight Cancellation Compensation

How Often are KLM Flights Cancelled?

In all of 2023, KLM was forced to cancel more than 6,400 flights, which amounts to about 3% of the airline’s total. Of these cancelled flights, 3,717 of them were from Amsterdam’s Schiphol Airport. Airline representatives spoke with NL Times about the cancellations and stated that:


We have had to cancel many more flights in 2023 than in pre-Covid years.

The fact that aircraft cannot take off with a lot of crosswinds, in combination with the fact that only one runway at Schiphol is suitable for use with a westerly wind, meant that on many days, the runway capacity was limited. . . Ultimately, it does not matter to a passenger why a flight has been cancelled. It is important for a passenger that they can depart at the agreed time.

While not all of these cancelled flights were eligible for compensation, many were. The same KLM flight cancellation compensation limits apply, like with delayed flights, based on distance. Compensation should apply if your flight is abruptly cancelled without a minimum of 14 days' notice.

Early claims have an 72% higher chance of payout

Act now before your claim expires.

EU 261 and the KLM Refund Policy

Under EU261, depending on your circumstances, you're entitled to KLM refund compensation for cancelled or severely delayed flights. These circumstances include:

  • When KLM flights are cancelled without a minimum of 14 days' notice.
  • When KLM flights are delayed by over 5 hours.
  • Instances of denied boarding due to overbooking or operational reasons caused by KLM.

Alongside a refund, you may also claim financial compensation for the inconvenience, the amount of which is based on the distance of the flight and the length of the delay, as mentioned above.

KLM plane loading

How Much Compensation You Can Get from KLM

The following table should help explain the amounts.

KLM EU261 Compensation

Delay Time (Final Destination)

Flight Distance

Flights under 1,500km

EU flights over 1,500km

Flights between 1,500-3,500km

International flights over 3,500km

3 hours or more





Less than 3 hours



* KLM might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

What to Do in Case of Flight Disruption

In the event of a flight disruption with KLM Royal Dutch Airlines, taking specific steps to safeguard your passenger rights and ease your claim process is crucial. Here's how:

  1. Communicate with KLM: Speak to the KLM representative at the airport or via their customer service centre. The goal is to get the reason behind the disruption and document their response.
  2. Keep travel documents: This includes boarding passes, tickets, and any other related receipts. Additionally, hold onto any written or digital correspondence about the flight disruption. These documents serve as vital evidence to support your compensation claim.
  3. Assert your right to care: While dealing with the disruption, remember that the airline must provide you with basic amenities during your waiting period. This includes food, drinks, access to communication facilities, and accommodation where necessary.
  4. Use AirAdvisor's compensation calculator: To ascertain your eligibility and how to claim compensation from KLM, use our simple compensation calculator. It's a handy tool to quickly determine KLM compensation based on the details of your flight disruption.

Following these steps ensures you're well-prepared to deal with flight disruptions and are in a solid position to claim the compensation you’re owed.

KLM flight cancellation delay compensation

How To Fill KLM EU261 Claim Form

Claiming compensation from KLM can be done in a couple of ways. You can claim compensation directly through the KLM website by filling out a form. Alternatively, you can use a reputable flight compensation service like AirAdvisor, which can handle the process on your behalf and increase the likelihood of a successful claim.

KLM assistance and compensation forms are available on the airline’s website. You’ll click on the button that says “request compensation” and fill out your booking details or log in to your account.

Then, you’ll provide the supporting documentation and details for the airline to review.

There is also a button to “request reimbursement” for unforeseen expenses, which you may also want to apply for. The costs should be covered as long as they are directly related to a KLM flight delay or cancellation. Typically, these are things like phone calls and meals.

What to Do if the Form is Not Working

If the form on the KLM website won’t load or isn’t working properly for you, there might be some kind of technical bug or issue. When this happens, you can either wait for the issue to be fixed or just use Air Advisor’s site instead to complete your EC 261 form.

Why You Should Work with Us

  • Lowest & fair price - we are, on average, 5% cheaper than competitors.
  • We’re rated 4.6 / 5 based on 15,329 reviews.
  • It only takes 5 minutes to submit a claim.
  • We’ve already successfully won over €1.25 million for our KLM customers.
We assume all legal costs

All you have to do is submit the application and wait for the compensation to be received.

How to File a KLM Compensation Claim with AirAdvisor

Filing a compensation claim for a KLM Royal Dutch Airlines flight disruption via AirAdvisor is straightforward and user-friendly. Here's how:

  1. Visit our AirAdvisor website and locate the “Check Compensation” section.
  2. Enter your flight details, including your disrupted flight number and date.
  3. Our online tool will quickly evaluate your eligibility for compensation and estimate the potential amount.
  4. If you qualify for compensation, you can proceed to submit your claim. Do this by simply filling out the form with the necessary details, such as your personal information and evidence to support your claim.
  5. Our team of experts will then handle all the necessary paperwork and negotiations with the KLM on your behalf.
  6. If the claim is successful, we'll transfer your compensation to you minus a pre-agreed service fee (which we only charge for successful claims).

The AirAdvisor process takes the stress and effort out of claiming compensation and provides you with experienced advocates to assert your rights.

woman in Business Class

Tips for Maximizing Your KLM Compensation

When facing a flight delay or cancellation on KLM or any other airline, there are common pitfalls that you should avoid.

Accepting the First Offer

Airlines might sometimes try to minimize their payouts by offering passengers an initial lowball compensation offer. It's important not to accept this first offer right away. You should compare the airline's offer with the compensation amount you're entitled to based on your flight and circumstances. Then, demand that full amount - nothing less.

Accepting Vouchers

Airlines may offer flight vouchers as a quick-fix solution, but there are a few reasons it's better to decline:

  • Vouchers are typically only redeemable on the same airline.
  • Blackout dates and restrictions may apply.
  • You might forget to use them.
  • Accepting a flight voucher from the airline may forfeit your right to claim further compensation.
Don’t accept airline vouchers

Let AirAdvisor help your case.

Signing Unclear Waivers or Documents

Some airlines may ask you to sign certain documents or waivers in a flight disruption situation. These may be designed to limit the airline's liability or waive your right to compensation. It's crucial only to sign things that you fully understand.

If you're presented with such documents, take the time to read them thoroughly and seek legal advice if needed.


Remember, you have passenger rights under regulations EU261 and UK261 and should not be pressured into waiving them.

Together we can fight back to get the justice you deserve

Our team can help you achieve justice because we've been in the same situation ourselves.

People Also Ask

What is the time limit for a KLM compensation claim?

Based on the EU261 regulation, passengers can claim KLM compensation for up to 6 years from the date of the flight disruption. That said, it’s better to file a claim sooner rather than later. Documents can get lost, and details can become fuzzy over time. Claims are generally more successful when they are submitted early.

Can you get a refund from KLM Royal Dutch Airlines?

By exercising your passenger rights linked to EU/UK261, under certain circumstances, you can receive a full refund from KLM. This applies specifically if your KLM flight experiences a significant disruption, such as an abrupt cancellation or a delay exceeding 5 hours.

Does KLM pay EU261 compensation?

KLM, like all other airlines that run flights into Europe, has to follow EU legislation and will pay out EU261 in the appropriate situations.

KLM EU261 compensation: how long does it take?

The question of how long does it take KLM to pay compensation isn’t cut and dry. According to KLM, the process takes anywhere from 2 to 4 weeks, but we have seen instances where it takes even longer. Be persistent, or better yet, work with AirAdvisor so that we can follow up for you.

KLM compensation: voucher or cash?

As a rule, cash is best. It’s flexible and won’t get lost like a voucher. You may forget to use the voucher, or there may be blackout dates and restrictions that wouldn’t apply if you booked with cash.

Are there any KLM cancelled flights today?

To find out if there are any KLM cancelled flights today, you can check the status of your flight on KLM's official website or through their mobile app. You can also set up flight status notifications to get updates via email or text message.


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What happened with KLM Royal Dutch Airlines clients

Recent Comments

Smitha from Germany (KLM Royal Dutch Airlines KL 880 Flight delay)
May 15, 2024, 8:51 pm

The incoming flight from Amsterdam to Bangalore was diverted to Chennai due to weather conditions. This lead to delay in boarding of flight to Amsterdam. Due to this we missed our connection to Stuttgart . We were rebooked on a different flight with an extra layover and then flew from Amsterdam to Zurich and eventually Zurich to Stuttgart. The whole journey was very stressful.

Smitha (KLM Royal Dutch Airlines KL 880 Flight delay)
May 15, 2024, 8:39 pm

Incoming flight to Bangalore from Amsterdam was diverted due to weather conditions due to which the flight reached Bangalore late. This laid delayed takeoff of the flight to Amsterdam.

Marlise from South Africa (KLM Royal Dutch Airlines KL 0598 Flight delay)
May 5, 2024, 1:50 pm

I could not fly on the 29th as I had booked my original flight and was forced to fly a day earlier. So had to change all arrangements and had extra expenses for arriving a day early as my rental home was booked from the 30th. The airline called me 2 days prior to my original flight to tell me the aircraft had changed and they could no longer accommodate me and my dog on the flight.

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