Aer Lingus Compensation for Delayed or Cancelled and Refund

Arrived to airport and flight was cancelled an hour before departure. Earliest flight available was 18hrs later.

I boarded on time , pushed back at 19.00. Was on board for hours, and they cancelled at 22 30. No assistance was offered for transportation or accommodation. I was told tk return the next evening.

My flight was cancelled after hours (I believe it was 7h) waiting at the airport. I received another flight for the following day after queuing for 4h, so I ended up at the final destination roughly 20.30h after the planned arrival (3.40PM landing on 29/8 instead of 7.15PM landing on 28/8). I lost an entire day at the Heathrow airport. The airline did not provide anything (no accommodation, refreshments, vouchers...). I missed an important event at my work place that happened on 29/8 morning time. I lost money paying for the hotel and for the transportation to get there and a whole payday.

My flight from Manchester to Dublin was delayed to such an extent that I missed my connection from Dublin to Chicago. Aer Lingus put me on the same flight the next day, and provided hotel accomodation. I arrived in Chicago a full 24 hours later than anticipated. I've tried claiming direct with Aer Lingus, but they denied the claim as they say that I wasn't delayed for long enough to trigger EU Reg 261/2004.

The flight was canceled for 24 hours at the time we were to board the plane back.We were taken to a hotel and taken back to the airport a day later. (24 Hours) We received food..

You Cancelled the flight at the time we were scheduled to board and there was a 24 hour delay before flying me and other passengers back to Manchester

Missed a wedding missed night accommodation that we payed

WE were in the CDG for over 8 hours waiting for an alternative flight.

A passenger had to be removed from the plane causing us to sit on the plane for about 2 hours. Time was made up in the air and lost because when we landed in YYZ a plane was at our gate for about 30 minutes. Missed my connection to yxu. Arrived in yxu 10:37am Wednesday Air Canada Tuesday 20th of June 2023. The airline put me up in a hotel and gave $20 in food vouchers. I had to reschedule an interview for another time.

They had to remove a person from the plane. Delayed 2 hours. Missed connection in YYZ to YXU. It was the last plane of the night and got out on a plane the next morning. Arrived at final destination 10:37 local time. Air Canada They put me up in a hotel and gave $20 in meal vouchers I had to reschedule an interview for another time.

Received a text on way to airport informing of cancelation, no one arounfd to help or give info on what to do next , eventually 2hrs later found an aer lingus desk and told flight cancelled and we would be put on a flight the following day , we were brought to a hotel until the next day and when having to check in for new flight had to repay for seats to sit together , there was 2 adults and 1 child in total , i had only enough money on my card to cover a seats for 1 adult and child and i had to sit at the back of the plane , as frustrating it was being told are flight was cancelled and then having to pay for more seats , it was a disgrace we were to be home in dublin on thursday evening (18th) may , didnt arrive home until friday evening 19th may

on way to airport to check in at 5:30 pm I received a text and email to say that there was a Operational issue and the flight would be delayed. On arriving at check in desk we were told 2 hour delay so the flight was supposed to be 20:55 and arrive in Dublin 22:45pm at 9pm we received a text offering us a E8.00 on our boarding pass but as we had been in the airport since 6pm we had already eaten so this was useless. We did not board until after 22:35 and due to further delays we did not arrive into Dublin until 1st June at 02:10am to which the person picking us up had also been delayed from Dublin

Our original itinerary was modified by a phone agent at American Airlines approximately 3.5 weeks before our trip. I called in to request changing our departure day from the 29th to the 30th. The AA agent explained since there was a flight prior to DUB-DFW she would have to make a call to them (Aer Lingus operated by BA). While on hold, the call dropped. I assumed no changes would be made however, the next day we got an updated itinerary within our AA app showing DUB-DFW was deleted but MAN-DUB was still there!! Without my consent. The MAN-DUB flight was still there but now DUB-DFW was replaced with LHR-DFW. I tried calling back in to have the changes reverted but no one would assist. One phone agent told me there was no way an AA agent could have made that change, but it was in my app with a ticket number. I confirmed multiple times before our trip that LHR-DFW was a ticketed flight, and was even able to check in 24 hrs prior, and pay to upgrade our seats. When we arrived at LHR (after making the drive ourselves from Manchester to London) we were denied boarding. Telling us we were in fact not ticketed. This resulted in the worst experience dealing with AA and BA and cost us an extra $3000 to get back home. BA and AA were blaming one another for the changes and no one was willing to put us on the ticketed flight from LHR-DFW. By spending an extra $400 on a rental car, $3000 on another flight, we were able to get home at the same time. Both airlines involved provided zero support and instead blamed one another. How is it 24 hrs prior I was confirmed to have ticketed seats? Then be denied boarding and the only way to get home was to buy tickets outright at the airport. Our final itinerary showed: MAN-DUB May 29th then LHR-DFW May 30th 25 hour connection time between Dublin and London I'm seeking reimbursement for my rental car and flight back to DFW.

Finally arrived on Sat, 7th May at ~ 11:45hrs. Airline told us that delay was due to inbound flight passengers being delayed getting off aircraft due to Toronto Airport restrictions only allowing passengers through immigration in limited numbers. This delay meant we missed our connecting flight in Dublin. Airline provided a rescheduled flight from Dublin to Glasgow. Inconvenience was a much longer flight and one of our bags was missing and delivered on 9th May 2022 at our final destination. The passanger of the bag had to buy additional clothing whilst awaiting delayed bag.

This ticket was purchased via Cheapoair. I was ultimately notified by Cheapoair via phone that I would receive a five-year credit to fly on Aer Lingus. When I attempted to recover the credit in spring 2022, both Cheapoair and Aer Lingus denied any responsibility for providing me with a voucher or credit. Aer Lingus did confirm that my round trip flight had been canceled due to COVID. I have all this paperwork if needed. Note that the 1362 cost of the roundtrip flight for two people was in dollars, not euros.

Our round-trip flight to Dublin was canceled, though the communications at the time were very confusing, since it was the first few weeks of the pandemic.

Our flight from Boston to Dublin was delayed 5 hours. We then missed our connecting Aer Lingus flight from Dublin to Rome. We origianally were supposed to arrive in Rome on Flight EI0402at 10:25am. Instread we had to take a late afternoon Aer Lingus flight and did not arrive until 22:00. We had missed an entire day of our vacation. Our son and his girlfriend missed their train and had to rent a car to get to Florence and did not arrive at their lodging until 3:00am. My husband and I lost our car reservation and had to pay more for a car rental and also had to drive late in the night which was very difficult and we did not arrive at our lodging until 2:00am. These late arrivals caused great disruptions for the lodging onwers. It was very upsetting and we were so thoroughly disppointed to have missed a whole day of sightseeing of our vacation we had planned and saved for for two years.

In JFK, once on board the flight, we were told there had been a bird strike in Dublin and they had to turn around and return to Dublin. They then needed to find a replacement plane. This resulted in a delay of 4.5hrs, resulting in a missed connection and a further delay of 7hrs in Dublin before being able to boarding the plane to Birmingham.

We received a text message b the airline at 22:41 on the 10/11/22 stating our flight had been cancelled the following day which we was due to board at 08:00 AM on the 12/11/22. Spent the following morning trying to find out what the situation was to no avail and then received an email stating:- Dear Customer, Please be advised that you will be automatically be re-booked onto flight EI1031 to Barbados (BGI) departing Manchester (MAN) Terminal 2 on Saturday, 12 November 2022 at 11:00 (local) We lost a days holiday and this caused tremendous stress and anxiety as this trip was for my brothers wedding.

Aer Lingus had major reservation issues. Could not operate their reservation system. Cancelled all flights while we were at airport. Date was September 10, 2022. They told us to leave the airport and book through the reservation system that was not working. No compensation or refund for expenses. Hotel, food etc. we did receive a refund for the return portion of our flight. needed to rebook on United. 1 way, very expensive.

Aer Lingus Booking XXEE EI 312 from Boston to Dublin was delayed for 6 1/2 hrs. causing us to miss our connecting flight EI 3250 to Edinburgh which was also delayed. Instead of arriving in EDI at 0755 on 07/09, we didn't arrive until 1600

Flight Details: 17-Aug-2022 EI245 - London - Gatwick Airport, United Kingdom(LGW) - Dublin, Ireland(DUB) I received a text from Aer Lingus at 17.02 on the train to the airport for my flight at 20.10. All the text said was 'due to a disruption to our schedule, there has been a change to your flight itinerary....' I was not told what the change was. When I got to the airport I discovered the flight was cancelled with no alternative arrangements offered by Aer Lingus and equally unhelpful check-in staff. I was left abandoned by Aer Lingus and left to make my own arrangements for a new flight. The only option was a very expensive flight (398 pounds) the next morning with Ryanair. There was no accommodation at the airport and a rail strike the next day. I had to ask my Dad's partner to drive me to the airport for 08.55 flight the next morning. Aer Lingus made no attempt to refund my money for the flight (65.12 pounds) and after a number of e-mails to them, they finally did so on 4th November. I believe they should compensate me for the cost of the new ticket I had to purchase, which was over 300 pounds more. I would be grateful for any assistance you can offer.

Due the delay of this flight, I missed my next flight from Dublin to Philadelphia.

Flight delayed from 21.55 pm 13 June to 11.30am 14 june

The flight EI3221 with Aer Lingus scheduled to take off OCT 16th was canceled due to an electrical issue with the plane. I was supposed to have a connection from DUB to SFO flight EI061 but missed my flight due to the cancellation. The gate agent didn't provided any assistance through this process, all they said was the earliest they could rebook was Thursday and i would have to call a phone number to rebook but since i was out of the states my phone wouldn’t work . So i ended up purchasing a one way flight home out of pocket for 1888.08 USD with United. The New flight was UA37 out of EDI to EWK with a connecting flight UA2632 from EWK to SFO which arrived at 6:36pm OCT 17. Then i had to arrange for transfer from GLA to EDI for my next flight. Aer lingus did provide the transfer and a hotel for the night This whole experience was awful and i would never fly Aer Lingus again.

My flight was due to leave Leeds Bradford Airport at 19:40 on October 16th. I went to check in that morning and it had said the flight was delayed but it did not say how long for. This was very frustrating as this could mean minutes or hours and I had a long drive to the airport and did not want to arrive early if there was no need. There was no information provided at all and my flight only took off from Leeds at 22:20, arriving in Dublin at 23:30, nearly 4 hours after my flight was scheduled to leave from Leeds.

Hi I was informed of the cancellation while waiting at the airport waiting on a gate. The plane never arrived from Donegal to Bristol, in which it was the plane going to Dublin. Aerlingus claims it was weather but no other flight was cancelled leaving Bristol that day. They offered a flight out of London in which would have been a 3.5 hr coach ride, in which my self aged 76 and my wife, aged 72 and has mobility issues, would not be able to do. We had to book another flight with Ryanair leaving from Bristol but not for 6 hours later. We also contracted COVID while waiting in the airport on the day to top it all off

I was not informed of technical problems, when I tried to check in, it would not allow me, on the morning of flight, It said I needed to go to the airport to check in. I did and learned later all flights to Europe were cancelled. Resulting in me missing a wedding I was due to attend.

The airport were only allowing 2 flights per hour bec of the rain

EI0651 on 14th July was cancelled within 90 Minutes of departure time. They offered no alternative flight and I was left to book my own flies which cost over €400 one-way. I have just written to me saying I am not entitled to EU261 compensation due to Crew illness from coronavirus. They maintain this comes under the section of exceptional circumstances.. This has been disproven in the United States in 2015. Rather than arriving in Dublin at 12 noon, I arrived at 5.30pm. I was flying for work. as a tour guide. Passengers were already waiting in Dublin airport for me. Aer Lingus was very poor with communication and in the end they handed around an A4 page, but a colleague of mine at Dublin airport had told me that the flight had been cancelled from the screen in Dublin. I love your soul. A text message had been sent from Aer Lingus at 8:15 am. At no point since was there any email communication or any alternative flight offered? I receive my flight compensation via communication with them on Twitter. Their customer services department on the telephone are not helpful..

"Crew illness and extraordinary operational challenges" was the reason given for flight 15 hours before it was due to depart. Original flight was due to depart on Friday 15th July at 11:25am. Alternative flight was due to take off at 8:35pm on the same day, but did not leave until 10:00pm local time. Did not arrive in Dublin until 12:30am on Saturday 16th July (German time) 13 hours after our original flight was due to take off. Furthermore, no compensation for food, drink or travel because of this cancellation was forthcoming from Aer Lingus.

My wife and two sons were due to Fly out from JFK to Dublin on July 12th 2022. Just before they were about to get into a taxi to go to the airport to catch the 9pm flight, I received the below email.We regret to inform you that your flight EI0106 which was due to depart from JFK[New York] on 12 JUL at 2105 , has been cancelled due to technical issues. We are currently making every effort to find an alternative flight for you, which may include a connecting airport. If our team has secured alternative travel, you will shortly receive another SMS. In some cases rebooking may not be possible due to lack of seat availability, in this case please contact our customer care team. We are aware of long call-centre wait times, and we have brought in additional staff, and thank you for your patience. You can also request a refund or a voucher for future travel. Aer Lingus sincerely apologises for this inconvenience. For full information on your rights and our obligations under Regulation (EC) 261/2004. We didn't find out to the following morning that they could fly out that afternoon, losing a day of their vacation in Ireland. Just inquiring are we entitled to any compensation.

Original flight was to leave Orlando (MCO) at 1815 EST. We ended up leaving the MCO airport at 2330 EST. Received text msg. on my way to the airport (I live 2.5 hours away) that the flight had been delayed because of technical issues until 2200 EST. The delay started with them telling us it was technical issues; then there was a fire in the Orlando airport and they (airport) had to evacuate us from our concourse which caused us to have to queue up and go back through security check lines to go back to the concourse when they opened it. Once we got back to our concourse, we were supposed to leave at 10pm but did not leave until 1130pm (EST). From what I rememb er we were not told what caused another 1.5 hour delay. I was not provided any care from the airline - just delays. I luckily did not have a connecting flight in MAN but had family waiting for my arrival. The 5 hour delay caused them to reschedule their day also.