Aer Lingus EU261 Compensation for Delayed or Cancelled Flights and Refunds

When we arrived at Malaga airport for our first leg of travel, the check in board said our 12:40pm to Dublin was delayed, estimated to be leaving at 2pm. I asked when checking in if we should be rerouted since that will mean we will likely miss our connection and I was told at the check-in desk they knew nothing about a delay. I asked the agents the same thing when I got to the gate since the gate listings also mentioned the delay and they laughed it off and told me to go to the transit desk when I arrive at Dublin. I tried again and asked the flight attendants on our flight if our next flight knew we were late and would they hold the plane for us. I also asked if it were possible to let us off first since we could still probably make the 4:20 flight, particularly if they would hold it since we arrived just before 4pm. No one let us off first or gave us any change to catch the flight. At the transit desk they told us no way we could get on it and booked us on a flight the following day at 12:50pm and directed us where to retrieve our checked bags and get a hotel voucher. We arrived at IAD around 4:30pm the following day, approximately 22 hours later than scheduled. There were 2 of us, I was traveling solo with a 3 year old. The disruption was difficult on him and I was unable to get any work done on Friday due to that becoming another travel day. The inconveniences kept piling on, between the lines we had to stand in to be rebooked on another flight, get a hotel voucher, wait for transportation to the hotel, and wait to be checked in to the hotel, and we were not to our room until 6:30pm. We also had a 30 minutes drive back to the airport the following morning and another 3 hours to stand in various lines including the very long customer service line because we could not scan our boarding pass and print our bag tags for a quick bag drop off like most everyone else because we had been rebooked and apparently already inconvenienced travelers are further inconvenienced by being piled into the excruciating long customer service queue just to check out luggage in. The enormous amount of time standing in lines was terribly unpleasant, particularly when traveling with a young child with an itinerary specifically intended to avoid such situations. I believe people in our situation who have been rebooked should be fast tracked through all the additional queues we are then required to endure instead of adding to our already frustrating and inconvenient situation.

Our flight was delayed at the last minute by 4 hours. Ae received a cryptic text message upon arriving at the gate that our flight would be delayed 4 hours and would be leaving from another terminal. The aer lingus staff knew nothing g of the change and assured us that we would not be rescheduled which resulted in us waiting around unnecessarily until we were finally notified at the last minute that we would indeed need to rush to the next terminal and need to go through customs and security again. We nearly missed our rescheduled flight.

Arrived to airport and flight was cancelled an hour before departure. Earliest flight available was 18hrs later.

I boarded on time , pushed back at 19.00. Was on board for hours, and they cancelled at 22 30. No assistance was offered for transportation or accommodation. I was told tk return the next evening.

My flight was cancelled after hours (I believe it was 7h) waiting at the airport. I received another flight for the following day after queuing for 4h, so I ended up at the final destination roughly 20.30h after the planned arrival (3.40PM landing on 29/8 instead of 7.15PM landing on 28/8). I lost an entire day at the Heathrow airport. The airline did not provide anything (no accommodation, refreshments, vouchers...). I missed an important event at my work place that happened on 29/8 morning time. I lost money paying for the hotel and for the transportation to get there and a whole payday.

My flight from Manchester to Dublin was delayed to such an extent that I missed my connection from Dublin to Chicago. Aer Lingus put me on the same flight the next day, and provided hotel accomodation. I arrived in Chicago a full 24 hours later than anticipated. I've tried claiming direct with Aer Lingus, but they denied the claim as they say that I wasn't delayed for long enough to trigger EU Reg 261/2004.

The flight was canceled for 24 hours at the time we were to board the plane back.We were taken to a hotel and taken back to the airport a day later. (24 Hours) We received food..

You Cancelled the flight at the time we were scheduled to board and there was a 24 hour delay before flying me and other passengers back to Manchester

Missed a wedding missed night accommodation that we payed

WE were in the CDG for over 8 hours waiting for an alternative flight.

A passenger had to be removed from the plane causing us to sit on the plane for about 2 hours. Time was made up in the air and lost because when we landed in YYZ a plane was at our gate for about 30 minutes. Missed my connection to yxu. Arrived in yxu 10:37am Wednesday Air Canada Tuesday 20th of June 2023. The airline put me up in a hotel and gave $20 in food vouchers. I had to reschedule an interview for another time.

They had to remove a person from the plane. Delayed 2 hours. Missed connection in YYZ to YXU. It was the last plane of the night and got out on a plane the next morning. Arrived at final destination 10:37 local time. Air Canada They put me up in a hotel and gave $20 in meal vouchers I had to reschedule an interview for another time.

Received a text on way to airport informing of cancelation, no one arounfd to help or give info on what to do next , eventually 2hrs later found an aer lingus desk and told flight cancelled and we would be put on a flight the following day , we were brought to a hotel until the next day and when having to check in for new flight had to repay for seats to sit together , there was 2 adults and 1 child in total , i had only enough money on my card to cover a seats for 1 adult and child and i had to sit at the back of the plane , as frustrating it was being told are flight was cancelled and then having to pay for more seats , it was a disgrace we were to be home in dublin on thursday evening (18th) may , didnt arrive home until friday evening 19th may

on way to airport to check in at 5:30 pm I received a text and email to say that there was a Operational issue and the flight would be delayed. On arriving at check in desk we were told 2 hour delay so the flight was supposed to be 20:55 and arrive in Dublin 22:45pm at 9pm we received a text offering us a E8.00 on our boarding pass but as we had been in the airport since 6pm we had already eaten so this was useless. We did not board until after 22:35 and due to further delays we did not arrive into Dublin until 1st June at 02:10am to which the person picking us up had also been delayed from Dublin

Our original itinerary was modified by a phone agent at American Airlines approximately 3.5 weeks before our trip. I called in to request changing our departure day from the 29th to the 30th. The AA agent explained since there was a flight prior to DUB-DFW she would have to make a call to them (Aer Lingus operated by BA). While on hold, the call dropped. I assumed no changes would be made however, the next day we got an updated itinerary within our AA app showing DUB-DFW was deleted but MAN-DUB was still there!! Without my consent. The MAN-DUB flight was still there but now DUB-DFW was replaced with LHR-DFW. I tried calling back in to have the changes reverted but no one would assist. One phone agent told me there was no way an AA agent could have made that change, but it was in my app with a ticket number. I confirmed multiple times before our trip that LHR-DFW was a ticketed flight, and was even able to check in 24 hrs prior, and pay to upgrade our seats. When we arrived at LHR (after making the drive ourselves from Manchester to London) we were denied boarding. Telling us we were in fact not ticketed. This resulted in the worst experience dealing with AA and BA and cost us an extra $3000 to get back home. BA and AA were blaming one another for the changes and no one was willing to put us on the ticketed flight from LHR-DFW. By spending an extra $400 on a rental car, $3000 on another flight, we were able to get home at the same time. Both airlines involved provided zero support and instead blamed one another. How is it 24 hrs prior I was confirmed to have ticketed seats? Then be denied boarding and the only way to get home was to buy tickets outright at the airport. Our final itinerary showed: MAN-DUB May 29th then LHR-DFW May 30th 25 hour connection time between Dublin and London I'm seeking reimbursement for my rental car and flight back to DFW.

Finally arrived on Sat, 7th May at ~ 11:45hrs. Airline told us that delay was due to inbound flight passengers being delayed getting off aircraft due to Toronto Airport restrictions only allowing passengers through immigration in limited numbers. This delay meant we missed our connecting flight in Dublin. Airline provided a rescheduled flight from Dublin to Glasgow. Inconvenience was a much longer flight and one of our bags was missing and delivered on 9th May 2022 at our final destination. The passanger of the bag had to buy additional clothing whilst awaiting delayed bag.

This ticket was purchased via Cheapoair. I was ultimately notified by Cheapoair via phone that I would receive a five-year credit to fly on Aer Lingus. When I attempted to recover the credit in spring 2022, both Cheapoair and Aer Lingus denied any responsibility for providing me with a voucher or credit. Aer Lingus did confirm that my round trip flight had been canceled due to COVID. I have all this paperwork if needed. Note that the 1362 cost of the roundtrip flight for two people was in dollars, not euros.

Our round-trip flight to Dublin was canceled, though the communications at the time were very confusing, since it was the first few weeks of the pandemic.

Our flight from Boston to Dublin was delayed 5 hours. We then missed our connecting Aer Lingus flight from Dublin to Rome. We origianally were supposed to arrive in Rome on Flight EI0402at 10:25am. Instread we had to take a late afternoon Aer Lingus flight and did not arrive until 22:00. We had missed an entire day of our vacation. Our son and his girlfriend missed their train and had to rent a car to get to Florence and did not arrive at their lodging until 3:00am. My husband and I lost our car reservation and had to pay more for a car rental and also had to drive late in the night which was very difficult and we did not arrive at our lodging until 2:00am. These late arrivals caused great disruptions for the lodging onwers. It was very upsetting and we were so thoroughly disppointed to have missed a whole day of sightseeing of our vacation we had planned and saved for for two years.

In JFK, once on board the flight, we were told there had been a bird strike in Dublin and they had to turn around and return to Dublin. They then needed to find a replacement plane. This resulted in a delay of 4.5hrs, resulting in a missed connection and a further delay of 7hrs in Dublin before being able to boarding the plane to Birmingham.

We received a text message b the airline at 22:41 on the 10/11/22 stating our flight had been cancelled the following day which we was due to board at 08:00 AM on the 12/11/22. Spent the following morning trying to find out what the situation was to no avail and then received an email stating:- Dear Customer, Please be advised that you will be automatically be re-booked onto flight EI1031 to Barbados (BGI) departing Manchester (MAN) Terminal 2 on Saturday, 12 November 2022 at 11:00 (local) We lost a days holiday and this caused tremendous stress and anxiety as this trip was for my brothers wedding.

Aer Lingus had major reservation issues. Could not operate their reservation system. Cancelled all flights while we were at airport. Date was September 10, 2022. They told us to leave the airport and book through the reservation system that was not working. No compensation or refund for expenses. Hotel, food etc. we did receive a refund for the return portion of our flight. needed to rebook on United. 1 way, very expensive.

Aer Lingus Booking XXEE EI 312 from Boston to Dublin was delayed for 6 1/2 hrs. causing us to miss our connecting flight EI 3250 to Edinburgh which was also delayed. Instead of arriving in EDI at 0755 on 07/09, we didn't arrive until 1600

Flight Details: 17-Aug-2022 EI245 - London - Gatwick Airport, United Kingdom(LGW) - Dublin, Ireland(DUB) I received a text from Aer Lingus at 17.02 on the train to the airport for my flight at 20.10. All the text said was 'due to a disruption to our schedule, there has been a change to your flight itinerary....' I was not told what the change was. When I got to the airport I discovered the flight was cancelled with no alternative arrangements offered by Aer Lingus and equally unhelpful check-in staff. I was left abandoned by Aer Lingus and left to make my own arrangements for a new flight. The only option was a very expensive flight (398 pounds) the next morning with Ryanair. There was no accommodation at the airport and a rail strike the next day. I had to ask my Dad's partner to drive me to the airport for 08.55 flight the next morning. Aer Lingus made no attempt to refund my money for the flight (65.12 pounds) and after a number of e-mails to them, they finally did so on 4th November. I believe they should compensate me for the cost of the new ticket I had to purchase, which was over 300 pounds more. I would be grateful for any assistance you can offer.

Due the delay of this flight, I missed my next flight from Dublin to Philadelphia.

Flight delayed from 21.55 pm 13 June to 11.30am 14 june

The flight EI3221 with Aer Lingus scheduled to take off OCT 16th was canceled due to an electrical issue with the plane. I was supposed to have a connection from DUB to SFO flight EI061 but missed my flight due to the cancellation. The gate agent didn't provided any assistance through this process, all they said was the earliest they could rebook was Thursday and i would have to call a phone number to rebook but since i was out of the states my phone wouldn’t work . So i ended up purchasing a one way flight home out of pocket for 1888.08 USD with United. The New flight was UA37 out of EDI to EWK with a connecting flight UA2632 from EWK to SFO which arrived at 6:36pm OCT 17. Then i had to arrange for transfer from GLA to EDI for my next flight. Aer lingus did provide the transfer and a hotel for the night This whole experience was awful and i would never fly Aer Lingus again.

My flight was due to leave Leeds Bradford Airport at 19:40 on October 16th. I went to check in that morning and it had said the flight was delayed but it did not say how long for. This was very frustrating as this could mean minutes or hours and I had a long drive to the airport and did not want to arrive early if there was no need. There was no information provided at all and my flight only took off from Leeds at 22:20, arriving in Dublin at 23:30, nearly 4 hours after my flight was scheduled to leave from Leeds.

Hi I was informed of the cancellation while waiting at the airport waiting on a gate. The plane never arrived from Donegal to Bristol, in which it was the plane going to Dublin. Aerlingus claims it was weather but no other flight was cancelled leaving Bristol that day. They offered a flight out of London in which would have been a 3.5 hr coach ride, in which my self aged 76 and my wife, aged 72 and has mobility issues, would not be able to do. We had to book another flight with Ryanair leaving from Bristol but not for 6 hours later. We also contracted COVID while waiting in the airport on the day to top it all off

I was not informed of technical problems, when I tried to check in, it would not allow me, on the morning of flight, It said I needed to go to the airport to check in. I did and learned later all flights to Europe were cancelled. Resulting in me missing a wedding I was due to attend.