Aer Lingus Delayed or Cancelled Flight compensation and refund

First there was a delay, then we boarded the plane but because of a technical issue we had to disembark and stay overnight until a flight was organised for the next day.

Since the cancellation I haven't anything from the airline. My Aer Lingus Case Reference is xxxxx.

I bought a ticket from Chicago (JUL 1, 2020, 4:45 PM, O'HARE AIRPORT CHICAGO, US, Flight#EI-122, e-Ticket 2PADCXX, PNR No. 11SDSFSDS114, "EI") to Dublin with Aer Lingus. When I came to check in to the airport and asked them to change my flight to the next day, they told that there is no problem and I can do this online. But when I tried to do this via their website it was written that "flight this flight has already flown"! How it could be if even checkin process wasn't finished at that moment? I bought a round trip Chicago-Dublin and Dublin-Chicago - and I have never used these tickets. They pushed me to buy the same ticket for the next day!!! I've paid twice. I've made a call to their call center (no feedback!) and made an online-claim for refund on Aer Lingus website (Case Reference: 234325AA), also no feedback

Stuck inn the airport for 8 hrs and 22 mins with my son

The night before our flight I received a text message saying the flight was cancelled and no reason was provided. Aer Lingus flights Dublin were cancelled but my friend got on a Ryanair flight to Dublin one hour after my scheduled flight and that went ahead. Clearly Aer Lingus could have flown but chose not too. I was stuck in Amsterdam for an extra two days.

Delay of 8.5 hours stuck in dublin airport

Upon arrival at the airport on Friday, we were told at check-in the flight was cancelled. We were told to proceed to the customer service counter. At the counter, a flyer was made available, stating the following: "Aer Lingus regrets to advise that your flight EI609 on 30th August has been cancelled due to technical issues on the fleet." I was told there were no other options that to be rebooked on flight EI603 at 08.55 the next morning, 31st August.

We were told by the airline staff that our flight could no longer fly out of Newark because the airplane crew had gone over their work hours limit and it did not have anything to do with the weather.

We arrived at the airport at 4:00AM on Monday morning to be told that the aircraft had technical difficulties in Malaga, waiting on a part and could not fly, and that the flight was cancelled. The lady at the desk offered us the option to fly on Wednesday but once again said she could not guarantee that the technical issues would be resolved by then. Frustrated we requested to hear other options, the only solution they could give us was to travel to Cork (4 and half hours away) to then get a later flight from the ORK Airport to Faro this day, costing an extra expense of 400pound taxi fare, with no upfront costs being paid by the Aer Lingus or offering any further information, alternatives or compensation.

The flight was delayed due to bad weather after the captain intentionally flew into bad weather I know this cause he said he took on extra fuel to circle the airport which we did for an hour and a half, then he had to fly to Toulouse where we had to get a coach for 9 hours back to nice! Should have never took off from Dublin the weather was fine in nice if he waited 2 hours in Dublin! Took 17 hours in the end to get from Dublin to nice

Flight took off when they knew for a fact they couldn’t land do to bad weather! I know this cause the captain said he knew about the weather and took on extra fuel to circle the airport then eventually flew us to Toulouse where we had to take a bus for 9 hours arriving 13 hours late

Our flight was cancelled as we were just about to board

I found out about this cancelled flight when I arrived to the Barcelona airport. There was no email, no warning, no advisory. In addition, there was no kiosk available at the Barcelona airport to ask what happened/request a new flight and the Aer Lingus call center was not working because they do not work on Saturdays (the day of the flight).

Flight delayed for one hour and then cancelled after some time.

7 hour delay technical

Bought ticket from e dreams ref XXXXXXX Dublin to Alexandria Egypt 2 transit London ,Istanbul Air lingus/ Turkish airlines carriers. Requested since May my refund called 8 times spent hours waiting in vain ,false promises given and lies we will pay I don't trust any of those 3 parties to date NIL refund nor apologies

Flight cancelled less than two hours before departure. Passengers were in the terminal awaiting boarding but Aer Lingus cancelled only our flight and none others, due to issues at the airport.

I showed up to the airport at 9AM for a 10:25AM flight and half the airport was closed. Aer Lingus' checkin counter was in the half that was closed and they did not open another counter in a part of the airport that was open so I could not check in and I was forced to miss my flight.

The plane that was supposed to come from Dublin to Paris had some technical issues and a replacement plane took several hours to procure . That's my understanding but I'm not certain. Flight left Paris slightly over 4 hours late

WE JUST RECIVED A EMAIL WITH NOTHING HIGHLIGHTED THAT THERE HAD BEEN A CHANGE AND THAT WE NOW HAD A 25HOUR STOP OVER IN HEATHROW .... WHICH WE THEN HAD TO BOOK A HOTEL AS WE COULD NOT GET A FLIGHT OUT ON THE FRIDAY MORNING. WE HAS EXTRA EXPENSIVES OF TRIANTRANSFERS HOTEL AND DINNER ETC.

Airline put me up in a hotel the delay was around 19-hours

I booked the original flight in Feb 2022 , which was due to depart at 06.20, this flight time was changed approx 20 days after booking - new flight to depart at 09.10 on the 1st April. At 00.28 hrs on the 1st of April I received a text telling me the flight had yet again been delayed due to operational issues and was now due to depart @ 12.05 arriving Bristol 13.20. We were due to attend my nieces wedding in Stroud @15.00 on the 1st, the new arrival time was now cutting it fine to manage to get collected from the airport and attend the wedding. The flight did not actually take off until 13.00 and arrived in Bristol @14.20. Hence , we then had to hire a car for 3 days to get us to the wedding as no one was available to collect us. Additional cost of 155 sterling.

Was on flight 20minutes grounded and then informed it would be canceled was told we would be updated every 20minutes this turned into hours then we were told it was canceled and we would have to disembark plane.what was very odd in that time was that other passengers who had family over in lanzarote were told there was no issues with weather and that lots of flights were landing.So something just did not make sense.we disembarked plane had to go back through security to get to baggage and then we’re told the next flight would be 7 am next day and to be at airport at 4am. In the time we were grounded nothing was organised no meals were offered no refreshments no phone calls etc.I then joined a queue to see if the airline would sort accommodation Etc and it was arranged for some of us to be bussed to one hotel to be then bussed from there to another hotel very very stressful day seeing as it had started 12 hours previously!!! The hotel that was offered was not a great hotel and personally I thought it was too far from airport for the 4am return time so I arranged alternate accommodation closer to the terminal. It was the worst most stressful time and I was quite illfrom the stress of all of it afterwards.What should have been a lovely start to a holiday,my first in years after Covid etc was just diabolical!!!! And as a result of missing a flight I have lost money on my accommodation in lanzarote as well just beyond annoying!!

Was on flight 20minutes grounded and then informed it would be canceled was told we would be updated every 20minutes this turned into hours then we were told it was canceled and we would have to disembark plane.what was very odd in that time was that other passengers who had family over in lanzarote were told there was no issues with weather and that lots of flights were landing.So something just did not make sense.we disembarked plane had to go back through security to get to baggage and then we’re told the next flight would be 7 am next day and to be at airport at 4am. In the time we were grounded nothing was organised no meals were offered no refreshments no phone calls etc.I then joined a queue to see if the airline would sort accommodation Etc and it was arranged for some of us to be bussed to one hotel to be then bussed from there to another hotel very very stressful day seeing as it had started 12 hours previously!!! The hotel that was offered was not a great hotel and personally I thought it was too far from airport for the 4am return time so I arranged alternate accommodation closer to the terminal. It was the worst most stressful time and I was quite illfrom the stress of all of it afterwards.What should have been a lovely start to a holiday,my first in years after Covid etc was just diabolical!!!! And as a result of missing a flight I have lost money on my accommodation in lanzarote as well just beyond annoying!!

flight was cancelled due to a technical issue but the aer lingus did not offer any alternate flights. they only provided phone numbers where we could reach them to book another seats on other flights. my family was split in 2 to catch flights home but the airline did not allow any direct flights but flights with stop over in Boston. the delay was 2 and 4 days respectively and after 4 days flying they lost my baggages and still no news.

flight was almost 6 hours delayed from dulles and i missed my connection flight

We received an e-mail 3 days before our departure home stating that our flight was cancelled due to "crew illness and extraordinary operational challenges." They couldn't provide us with a flight to arrive in Dublin in time to catch our connecting flight to Los Angeles. I spoke to a customer service agent and she told us she was booking us on a British Airways flight one day later. We got seat numbers and an e-mail, but when we got to the airport British Airways said that the Aer Lingus agent didn't complete the process and so we had not been ticketed. We waited on the phone on hold at the airport for 4 hours and finally we were given tickets for the following day on Air France. This is now 2 nights in a hotel and 2 flight problems. They offered us compensation for the hotels, but no other compensation. We also had to pay for 2 days worth of meals and airport transportation. We ended up with a $500 phone bill because we were on hold so long and disconnected multiple times. Not only that, Air France lost our luggage and 7 pieces were delivered the next day, but 1 not for a week. It has been 5 weeks and we still haven't received any money from them.

Original flight details: EI605 from AMS to DUB departing 13:40 Friday Jun 24th and EI 115 DUB to PHL arriving Fri Jun 24th 19:30. Disruption #1, connecting flight from AMS to DUB (EI 605) was delayed by 1 hour 45 minutes. Due to this delay the connection to EI 115 was missed. As there were no more flights on Jun 24th from Dublin to PHL or any nearby airport (NYC, Washington DC), I was rebooked on the soonest possible route to PHL from Dublin: flight EI0184 to LHR departing Jun 24th, in order to then depart on flight AA729, departing Sat Jun 25th and arriving on PHL Sat Jun 25th at 12:15. This required me to spend the night in London, which Aer Lingus did not compensate me for, saying all the hotels were full and that I would need to pay out of pocket and submit a claim later. Disruption #2: flight AA0729 on Sat Jun 25th was delayed by 8 hours 43 minutes. I was then rebooked again on flight BA67, which finally got me to my final destination of PHL at 16:44 on Sat Jun 25th, 21 hours after original expected arrival time. Direct out of pocket costs: $330 for overnight hotel stay near LHR on Jun 24th. Indirect costs, I missed my cousin's wedding at which I was supposed to be a groomsman. That is an event, opportunity, and memories I will never get back. I also spent hours in lines waiting to speak to customer service reps to get rebooked one the 2 flights that were delayed. I would like the maximum compensation allowed under EU261. My Aer Lingus Booking number was: XXXXX

My wife and two sons were due to Fly out from JFK to Dublin on July 12th 2022. Just before they were about to get into a taxi to go to the airport to catch the 9pm flight, I received the below email.We regret to inform you that your flight EI0106 which was due to depart from JFK[New York] on 12 JUL at 2105 , has been cancelled due to technical issues. We are currently making every effort to find an alternative flight for you, which may include a connecting airport. If our team has secured alternative travel, you will shortly receive another SMS. In some cases rebooking may not be possible due to lack of seat availability, in this case please contact our customer care team. We are aware of long call-centre wait times, and we have brought in additional staff, and thank you for your patience. You can also request a refund or a voucher for future travel. Aer Lingus sincerely apologises for this inconvenience. For full information on your rights and our obligations under Regulation (EC) 261/2004. We didn't find out to the following morning that they could fly out that afternoon, losing a day of their vacation in Ireland. Just inquiring are we entitled to any compensation.

Original flight was to leave Orlando (MCO) at 1815 EST. We ended up leaving the MCO airport at 2330 EST. Received text msg. on my way to the airport (I live 2.5 hours away) that the flight had been delayed because of technical issues until 2200 EST. The delay started with them telling us it was technical issues; then there was a fire in the Orlando airport and they (airport) had to evacuate us from our concourse which caused us to have to queue up and go back through security check lines to go back to the concourse when they opened it. Once we got back to our concourse, we were supposed to leave at 10pm but did not leave until 1130pm (EST). From what I rememb er we were not told what caused another 1.5 hour delay. I was not provided any care from the airline - just delays. I luckily did not have a connecting flight in MAN but had family waiting for my arrival. The 5 hour delay caused them to reschedule their day also.

"Crew illness and extraordinary operational challenges" was the reason given for flight 15 hours before it was due to depart. Original flight was due to depart on Friday 15th July at 11:25am. Alternative flight was due to take off at 8:35pm on the same day, but did not leave until 10:00pm local time. Did not arrive in Dublin until 12:30am on Saturday 16th July (German time) 13 hours after our original flight was due to take off. Furthermore, no compensation for food, drink or travel because of this cancellation was forthcoming from Aer Lingus.

Hi I was informed of the cancellation while waiting at the airport waiting on a gate. The plane never arrived from Donegal to Bristol, in which it was the plane going to Dublin. Aerlingus claims it was weather but no other flight was cancelled leaving Bristol that day. They offered a flight out of London in which would have been a 3.5 hr coach ride, in which my self aged 76 and my wife, aged 72 and has mobility issues, would not be able to do. We had to book another flight with Ryanair leaving from Bristol but not for 6 hours later. We also contracted COVID while waiting in the airport on the day to top it all off

I was not informed of technical problems, when I tried to check in, it would not allow me, on the morning of flight, It said I needed to go to the airport to check in. I did and learned later all flights to Europe were cancelled. Resulting in me missing a wedding I was due to attend.