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Korean Air Flight Delay Compensation and Refunds for Cancellations

Were your travel plans ruined by a Korean Air flight delay or cancellation? Join 250,000 passengers who have entrusted AirAdvisor with their airline claims over the last 7 years. Let our professional team help you to claim up to €600 in compensation from Korean Air! 4.6/5 based on 15,372 reviews

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Korean Air Flight Delay Compensation and Refunds for Cancellations
Anton Radchenko
Reviewed by a licensed lawyer.
Last Updated: June 18, 2024

Back in 2019, Korean Air ranked as the 9th most on-time airline in the world by Cirium. Since then, the airline has been absent from on-time performance rankings.

In 2020, Skytrax gave the carrier a 5-Star rating. Mr. Plaisted of Skytrax asserted that Korean Air earned this award based on,


the high level of quality consistently delivered to customers with an excellent onboard product across First, Business, and Economy class.

No doubt, the airline is comfortable, but how has it been performing? What happens when you have delays and cancellations? Keep reading to find out.

Korean Air Flight Delays

Korean Air’s on-time performance in recent years has been questionable, so the chances of a flight delay are high. When you fly with this airline and have a departure from an EU or UK airport, you’ll be able to be compensated.

If your flight is delayed by 2 or more hours, you qualify for care and assistance meaning that you must be given vouchers for meals and refreshments plus free access to communication. Make sure you keep your receipts if you have any out-of-pocket expenses and submit them for reimbursement from the airline.

If Korean Air causes you to be delayed at your final stop by 3 or more hours then you could be eligible for cash compensation if they are at fault. Basically, Korean Air is only liable if they could have avoided or prevented the issue causing the delay. For instance, if your disruption was caused by an airline strike, this could have been prevented, so the carrier must provide monetary compensation.

Whenever your delay with Korean Air extends to 5 hours or more, the airline must give you the choice of a full refund or a rebooked flight. Plus, you may also be eligible for financial compensation as long as extraordinary circumstances weren’t at play.

Length of Delay

Compensation & Entitlements

2+ hour delays

Meals, refreshments, and access to communication

3+ hour delays

Cash compensation if the airline is at fault

5+ hour delays

Option of rebooking or refund + potential cash compensation

Early claims have an 72% higher chance of payout

Act now before your claim expires.

Korean Air Flight Cancellation

Cancelled flights can create real and lasting problems for passengers, but again, if your flight is departing from or arriving at an EU or UK airport, you have rights protected by regional laws. Let’s take a closer look.

Korean Air flights cancelled with under14-days notice: Korean Air must give you an alternate flight or a full refund. But let’s say you choose a rebooking but have to wait for 2 or more hours for your new departure time. When this happens you’re entitled to the care and assistance plus you should be given free overnight hotel accommodation and transport if your new flight departs the next day.

Flight Delays

Flight Cancellations

Denied Boarding

Up to €600 in compensation

Care & Assistance

Up to €600 in compensation

Rebooked flight OR Refund

Care & Assistance

Up to €600 in compensation

Rebooked flight OR Refund

Care & Assistance

Korean Air Cancelled Flight

Involuntary Denied Boarding Situations

Korean Air will periodically overbook their flights to prevent operating partially full aircraft. They do this as a way of maximising profits, but when everyone shows up then they have more passengers than seats. If no volunteers come forward to relinquish their seat, then the airline will resort to bumping some passengers involuntarily.

If you’re denied boarding because of a situation like this, then you will be taken care of by Korean Air as the airline must offer you:

  • A replacement flight or
  • A refund and
  • Cash compensation
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Missed Connections

The same is true of missed connections. If an earlier delay or cancellation results in you missing your connecting flight then, Korean Air is compelled to help you get to your final destination by providing a new booking.

Korean Air Cash Compensation

The European Union Regulations EU261 and the UK’s UK261 protect passengers from the inconvenience caused by the flight disruptions we’ve mentioned above. Thanks to these passenger rights protections, you could get between €250 to €600 in cash compensation based on two factors:

  • The length of your delay
  • The total distance of your flight

The following table will help explain how much you could receive.

Delay Time

Flight Distance


Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

Over 3 hours




Under 3 hours



* Korean Air might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

We assume all legal costs

All you have to do is submit the application and wait for the compensation to be received.

Extraordinary Circumstances

When your Korean Air flight is disturbed because of extraordinary circumstances, it means that the airline isn’t required to give you a cash payout. Here are some examples of what falls into this category:

It’s very important that you ask the airline staff for written clarification about the cause of your flight interruption. Collect all the relevant airline documents as well as any receipts for out-of-pocket expenses. All these will help support your claim for compensation.

If you’ve had a Korean Air flight disruption in the last 3 years, you can still submit a compensation claim, and AirAdvisor is here to help! Let us take care of your compensation claim for you. Our team of legal experts can find out what caused your flight disruption, file your claim, and follow up with the airline so you get the full amount that you’re owed. Better yet, you’ll avoid the hassle and you only pay us when the airline pays you!

Trust AirAdvisor

  • We have an amazing 98% win rate
  • Our service is based on a no-win, no-fee structure, meaning we only get paid if you do.
  • So far, over 250,000 passengers have turned to AirAdvisor to get them the compensation they deserve

Let AirAdvisor defend your passenger rights and get you up to €600 in airline compensation.

Together we can fight back to get the justice you deserve

Our team can help you achieve justice because we've been in the same situation ourselves.

People Also Ask

Are vouchers as good as a refund?

Not really. Cash is always better, but if you’re offered a voucher, be sure you read all the details and understand it fully before accepting it. You have legal rights to a cash refund vouchers can be full of restrictions and blackout dates. Bottom line - make sure you know what you’re getting, and if you’re not sure, ask for the refund.

How long does it take to get your payout for compensation?

Compensation payouts can take a month or more depending on your unique circumstances. The more documentation you can provide to back up your case the better. This can also shorten the amount of time you have to wait, but the time frame can vary.

What happens if Korean Air loses your baggage?

You can get compensated for lost, delayed, and damaged baggage! Always remember to make a report of baggage mishandling with the airline as soon as possible to ensure you get the highest amount of compensation.


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What happened with Korean Air clients

Recent Comments

Hoi Ming from United Kingdom (Korean Air KE 902 Flight delay)
August 9, 2022, 11:08 am

The total delay for arriving at my final destination in Hong Kong was 24 hours. Korean Air notified me of the delay of the first flight (Paris to Seoul) at the gate, which landed in Seoul 3h 50mins later than scheduled. Korean Air then had to move my second flight to the next available flight to Hong Kong, which was 24 hours later than my itinerary. Korean Air did not provide any support in rebooking my 7-day quarantine stay at the designated-quarantine-hotels, and I had to manually phone the designated-quarantine-hotels to search for any availabilities (quarantine hotels are booked out usually months in advance). Korean Air did provide a letter of delay allowing me to waive the PCR requirement for entering Hong Kong.

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