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Condor Flight Cancelation and Delay Compensation

Get up to €600 in compensation for flight disruption with Condor

Have you had a delayed or canceled flight with Condor? If you’re trying to figure out if you qualify for compensation or a refund, or how much you could get then read on! This guide will explain your passenger, reimbursement, and compensation rights when you experience a flight disruption with Condor.

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Condor Flight Cancelation and Delay Compensation
Anton Radchenko
Reviewed by a licensed lawyer.
Last Updated: June 21, 2024

Understanding your rights: Condor and EU 261

Condor is a German airline which means that you can be compensated for flight cancellations and delays as long as your flight originated from an EU country. In these cases, your rights are protected by EU 261 - designed by the European Commission (EC) to protect passengers departing from European airports.

You could be eligible for flight compensation if:

What steps to take if your Condor flight is canceled or delayed

  1. Ask a Condor rep why your flight has been canceled or delayed
  2. Make a note of this information so you can find it later
  3. Take photos of the information boards to prove your flight was disrupted
  4. Keep receipts for necessary purchases as well as your booking number and vouchers
  5. Ask Condor for essentials like food and drink

While you wait, be sure to check if your flight is eligible for compensation.Check compensation

How do you know if you’re eligible for Condor delayed flight compensation?

If you arrived more than 3 hours late to your destination, then you may be eligible for compensation unless the delay was caused by extraordinary circumstances. If it was, then Condor is not required to compensate you.

Food, refreshments, and lodging

No matter what caused the delay, Condor must still provide you with food, refreshments, and/or hotel stay.

Vouchers

If you’re offered a voucher, make sure to read the fine print, and ask questions before accepting it. The validity dates on vouchers can be very short, plus other restrictions may apply. But take note that If you do accept a voucher or sign any release paperwork, then you will no longer be eligible for compensation.

Condor flight delay compensation

How can you tell if you’re eligible for Condor cancellation compensation

You’re eligible for compensation if your flight was canceled sooner than 14 days before the date of your departureand if the canceled flight was caused by something the airline could control.

If Condor told you your flight was canceled with more than 14 days advance notice, then you won’t be compensated. However Condor must still provide you with an alternative flight or refund your ticket if you decide not to go on the trip.

If you get upgraded seats on the replacement flight, then you should not be asked to pay for the difference. BUT if your seats were downgraded on the replacement flight, then Condor must compensate you for the price difference.

Note: If Condor offers a replacement flight with roughly the same arrival time as your original flight but you decide not to accept it, then there is a chance that you could lose the right to get both compensation and a ticket refund.

In most cases, you can refuse alternative flight offers and still receive a refund in full as long as the replacement flight arrives 3 or more hours later than your initial scheduled arrival time.

What conditions must be met get compensated by Condor

Whether your flight was delayed or canceled, the following conditions must be met to be eligible for flight compensation.

  1. Your flight must be flying within the EU.
  2. The flight disruption is caused by Condor and not caused by conditions outside the airline’s control.
  3. You must have documents to support your booking and the disruption
  4. You must have completed the check-in process at the appropriate time
  5. You must submit your flight disruption claim within the deadline

What makes a flight cancellation ineligible for a refund

A flight cancellation will be ineligible for a refund if it was caused by extraordinary circumstances including the following:

  • Weather conditions
  • Airport-related disruptions like an airport strike
  • Technical issues with the aircraft
  • Political unrest
  • Natural disasters
  • Operational problems

PRO TIP: An airline strike is different from an airport strike. If Condor workers go on strike, you could still be eligible for compensation.

How much time do I have to make my claim against Condor?

The statute of limitations for filing a compensation claim varies depending on the country where you arrived or departed. Generally, passengers have a 3 year period to take action from the date of their flight.

Some countries may have a shorter period for example 1 or 2 years to submit a claim.

How much can you get in compensation from Condor

Table shows values in Euros as specified in EU 261. To find out how much compensation you could receive, use our free compensation checker.

CONDOR COMPENSATION CLAIM AMOUNTS

All flights under 1,500 km

Up to €250 per person

Internal EU flights over 1,500 km

Up to €400 per person

Non-internal EU flights between 1,500 - 3,500 km

Up to €400 per person

Non-internal EU flights over 3,500 km

Up to €600 per person

How long does it take to get Condor flight delay compensation?

Legally speaking compensation will be paid within 30 days as provided in Regulation EU/EC 261. You can expect Condor to take 2-4 months to verify and respond to such claims. But, Condor may try to postpone or ignore such compensation payment requests since they know that most passengers will give up, but AirAdvisor can help in such situations.

Let AirAdvisor help you get up to €600 for your Condor delayed or canceled flight. Check now to see if your fight qualifies!Check eligibility

People Also Asked

If I cancel my Condor flight can I get a refund?

If you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Condor cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.

Note: Regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.

How long does the flight delay have to be eligible for Condor compensation?

The delay must be at least 3 hours long for EU Reg. EC261 to apply, making your flight eligible for compensation. The passenger rights regulations can be complicated and may depend on factors such as the duration of the delay as well as the distance of the flight.

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What happened with Condor clients

Recent Comments

Yolanda from United States (USA) (Condor DE 2081 Flight delay)
May 19, 2024, 6:40 pm

We boarded late. I later heard rumors while in line of something happening on the tarmac. I also heard something about a te juncal thing over the announcement once on board


Miles from Canada (Condor DE 1 Flight cancellation)
September 8, 2023, 10:11 pm

I was put onto 3 other flights that were all cancelled. One to Pisa, one to Zurich and one to Amsterdam. Finally got onto a flight to Geneva where I had to spend the night and then finally got a flight in the morning to Florence.


Karim from United States (USA) (Condor DE 2087 Missed connection)
September 7, 2023, 8:04 pm

I was having a religious event with my family , and I was having one stop in Frankfurt for 2 hours , the delate was more then 3 hours , so I have to miss the flight because of the delated , after the send me a messages doing more stops in Barcelona and the flight delate even more hours , but was and expensive flight because was 12 hours flight and finally take most the a day flight …


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