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Condor Airlines Contact Details: Frequent Complaints & Helpful Tips

Written By Amy Lancelotte

Last Updated: April 26, 2025

Airline Condor had a really good 2023, at least when it comes to punctuality. In fact, Condor topped the charts when it comes to the airlines with the least flight disruptions.

It continues to offer reasonable reliability for its European and transatlantic flights, particularly with the recent expansion of its fleet to include Airbus A330-900s for long-haul flights.

This also reflected the number of complaints related to canceled, delayed and overbooked flights. In comparison, Condor had only one complaint in the whole of 2023 in the UK.

Have you experienced a Condor flight delayed by 3 hours or more?Check your compensation eligibility now to see if it’s worth making a complaint.Check Your Flight

Contact Condor customer service via the following channels

When you need to get in touch with Condor customer service regarding your claim or have other questions, you will be able to use several different options. We will discuss these briefly below to give you an idea of what is available.

• Web form
• Phone number
• WhatsApp
• Mobile app

Contact Condor via web form

If you are not in a particular hurry when it comes to your complaint, we recommend that you use the online form in the first instance. This will allow you to make a complaint about your flight, but also to upload the relevant documents.

Contact Condor by phone

If you are in a hurry with your complaint, the telephone is by far the fastest way to get in touch with Condor by phone. However, you may experience longer waiting times depending on the volume of requests, so we advise you to have all relevant information ready to expedite the process. 

Contact Condor via WhatsApp

Another popular way to get in touch with the customer service of the airline Condor is via WhatsApp. In the table below you will find the phone number that you can call via WhatsApp, alternatively click/tap on the link where you can scan a QR code to connect instead.

Contact Condor via mobile app

If you don't want to use any of the channels discussed earlier, you can choose to contact the airline via their mobile app. This option is particularly useful when you are on the go.

• Download at the App Store
• Download at Google Play Store

Step-by-step: How to claim your flight with Condor

Claiming your flight for compensation from Condor is very easy. To get started, you need to follow three short and simple steps:

• Step 1: Head over to the Condor website.
• Step 2: Select the channel through which you want to claim the flight.
• Step 3: Then follow the steps listed and complete the process.

Appeal Condor's decision on your complaint

When the airline decides not to agree to the conditions you set out in your complaint, you will have a number of options available to you. We will familiarize you with the most common ones below.

Appeal Condor's decision via the Civil Aviation Authority (CAA)

The most commonly used and popular option when it comes to appealing complaints with Condor is to report the airline to Civil Aviation Authority (CAA). It acts as the enforcement body for passenger rights and can assist in disputes over compensation, delays, cancellations, or other flight-related issues under UK regulations and EU261 law.

If you're in the USA and want to appeal Condor's decision regarding a complaint, you can file a complaint with the U.S. Department of Transportation (DOT). They ensure compliance with regulations such as compensation for delays, cancellations, and lost baggage under U.S. law and international agreements.

Appeal Condor's decision through the courts

If you decide to appeal Condor's decision in court, it is important to be aware of the financial risks. If you lose, you will have to pay not only for your legal representation, but also for the airline's legal costs!

Appeal Condor's decision via Online Dispute Resolution (ODR)

Your last option when it comes to appealing the decision of Condor is to use ODR - Online Dispute Resolution. It's basically an EU-funded organization that allows you to resolve your dispute with Condor in a neutral environment.

Let AirAdvisor handle your complaint

At AirAdvisor, we bring extensive expertise in handling airline complaints, particularly those involving Condor. Our team has a deep understanding of the EU-261 directive, which applies to Condor as a German-based airline, ensuring passengers' rights are protected in cases of delays, cancellations, or other disruptions.

Can I find out my potential compensation before contacting Condor?

Calculating your potential compensation from Condor is actually easier than you might think. To make things easier, we at AirAdvisor have developed an easy-to-use tool through which you can find out your compensation level - usually in less than 3 minutes!

Don’t want the hassle of making a Condor complaint yourself?Click here and start your claim in just a few steps.Check Your Flight

Submit your claim to Condor by post

You can also choose to send your claim to Condor by post. Before you do so, you will also need to include the following:

• A copy of your flight ticket.
• A copy of your booking confirmation.
• A copy of your passport.

Then you need to stamp the letter and send it to the postal address below.

AirAdvisor is ready to help

Whether you have suffered a delayed departure, or your flight disruption involves canceled and/or overbooked flights, AirAdvisor is always ready to help. With our help, you will increase the likelihood of a positive outcome when you file a complaint about your flight with Condor!

FAQs: Condor Complaints