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Condor Complaints

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Contact Information

Mailing Address:

Condor Flugdienst GmbH, Condor Platz, 60549 Frankfurt am Main, Germany ; Condor Flugdienst GmbH Am Grunen Weg 1-3 Kelsterbach, 65451, Germany

Condor Complaints - Procedures, Contact Points, Common Issues, and Useful Tips

Condor Complaints - Procedures, Contact Points, Common Issues, and Useful Tips

Amy Lancelotte
Written By Amy Lancelotte
Last Updated: May 01, 2024

Condor, a German leisure airline, annually welcomes over 9 million passengers. These high numbers mean that while most flights won’t require Condor complaints, some will due to volume alone. We’ll address these questions and more to help save time and hassle:

  • What are the most common complaints? Are they worth submitting?
  • What are my passenger rights?
  • What’s the best way to file Condor complaints?
  • How do I contact Condor?

Common Condor Complaints

If you’re one of the unfortunate passengers who feel Condor complaints are warranted due to an unsatisfactory experience, some complaints are more likely to result in compensation than others. Here’s what you should know:

  • Flight delays: Flights delayed by Condor may be entitled to compensation based on certain conditions. The amount is up to €600, well worth the trouble of making Condor after travel complaints.
  • Flight cancellations: As with delays, Condor flights cancelled without a minimum cancellation period may also qualify for a max of €600 in compensation.
  • Denied boarding: If you’re a ticketed passenger and bumped due to overbooking, compensation for denied boarding is possible.
  • Delayed, damaged, or lost luggage: In cases where Condor damages, loses, or delays your bags, you can seek compensation up to a maximum of €1,300.
  • Customer service: Poor service onboard or anywhere in the travel process can be worth a Condor complaint. It can result in compensation in the form of vouchers or discounts.

Be aware of passenger rights for Condor complaints

Your Condor Passenger Rights

As an airline operating flights within, to, and from Europe, Condor is required to honour the stipulations in Regulation EU 261. This regulation covers instances of delayed flights, denied boarding, cancelled flights, and even missed connections.

For Condor flight delays that are at least 3 hours, passengers can claim from €250 to €600, depending on the flight distance. For flight cancellations made without at least 14 days’ notice, Condor passengers can also claim up to €600 based on flight distance. For instances of denied boarding, the same maximum applies.

For luggage concerns, the Montreal Convention is what sets the compensation requirements. Making Condor complaints for mishandled bags can get you up to €1,300, depending on your flight itinerary.

To break it down further, here is the compensation entitlement for Condor delayed flights:



Total Delay (based on arrival time, not departure time)

Total Travel Distance

Flights under 1500 km

Flights of more than 1,500 km (within the EU)

Flights from 1,500 to 3,500 km (non-internal to the EU)

Flights of over 3,500 km (non-internal to the EU)

3 hours or more

€250

€400

€600

Less than 3 hours

€0

Have you experienced a Condor flight delayed by 3 hours or more? Check your compensation eligibility now to see if it’s worth making a complaint.Check Your Flight

Hints for Submitting Condor Complaints

To make sure you’re set up to file official Condor complaints, remember these things:

  • Submit right away. Most complaint issues, like those related to delayed or cancelled Condor flights, have a time limit of 3 years, but that doesn’t mean you should wait. Just the opposite. Make your Condor complaints when everything is fresh in your mind, and you still have all your documents.
  • Keep it all. A good rule is not to throw anything out until your Condor complaint is resolved. Damage photos, boarding passes, correspondence you’ve already received, etc.
  • Make contacting you easy. In your Condor complaint, specify the best way to reach you - email or phone is ideal.
  • State your desired resolution. Be clear about what it will take to resolve your Condor complaint to your satisfaction. State the amounts from EU 261 as needed.

Contact methods for Condor complaints

Condor Contact Methods

Condor Complaints Email Address

The only published email address for Condor is reservation.en@condor.com. Generally, this is only used to check the status of ticket refunds.

Condor Complaints Phone Number

In the USA and Canada, call toll-free 1-866-960-7915. For all other countries, dial +49 (0) 6171 6988920.

Condor Complaints Form Online

On the Condor website, you can make a complaint for delayed flights according to EU 261. Additionally, using the Condor complaints form online, you can make a general complaint broken down into individual categories, including flight cancellations.

Condor Live Chat

Unfortunately, Condor does not have a live chat function available currently.

Making Condor complaints simple

Submitting Condor Flight Disruption Complaints - 5 Easy Steps

  1. Visit www.AirAdvisor.com.
  2. Fill in your Condor flight details.
  3. Click “Check Compensation.”
  4. Enter some additional flight and complaint details.
  5. Leave it with our capable team, who will resolve Condor complaints on your behalf.

When you take advantage of AirAdvisor’s services, the entire Condor complaints procedure is super easy. We’ll only take a small percentage of successful Condor complaints.

Don’t want the hassle of making a Condor complaint yourself? Click here and start your claim in just a few steps.Check Your Flight

Condor Complaints Response Time

You’ll receive acknowledgment of your Condor complaints in 30 days. And in a total of 60 days, you should have a substantial response.

FAQs: Condor Complaints

How do I contact Condor with a complaint about flight interruptions?

Ideally, you don’t. Use AirAdvisor to complain on your behalf for a better success rate. If you prefer to do the Condor complaints procedure yourself, head to their website and use the online forms to submit everything.

What contact methods does Condor have?

You can contact Condor via phone in Canada or the US at 1-866-960-7915. For any other country, the number is +49 (0) 6171 6988920.

What is the Condor complaints response time?

After acknowledging receipt of your Condor complaint within 30 days, the company states that you’ll receive a proper response within 60 total days.

Are Condor complaints worthwhile?

Yes! You can claim compensation of up to €600 for flight disruptions and denied boarding. Plus, mishandled luggage can result in €1,300 in Condor compensation. Don’t pass up the cash!

Does Condor have a live chat?

No, the airline doesn’t currently offer live chat.

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