Complaints to American Airlines: Contact Customer Support, Phone, Email

Written By Joanna Teljeur

Last Updated: November 12, 2024

Passenger complaints against airlines have been increasing steadily since 2020. Now, the number of complaints has become so large that the DOT hasn’t been able to provide current statistics as it’s still crunching the numbers.

In an interview with Business Traveler USA, Teresa Murray of the U.S. Public Interest Research Group said,

The complaint data is pretty jaw dropping. People are still ticked off and unhappy with their airline experience. The complaints are continuing to pour in.

According to the Canadian Transportation Agency, American Airlines had 1.9 complaints for every 100 flights during the last quarter of 2023. To put this in perspective, United had 1.7, JetBlue had 7.7, and Delta had 1.7. Here, we’ll give you all the tools you need to get your American Airlines complaint ready and into the hands of the people who can help.

American Airlines Contact Info

You might need to contact American Airlines for more than just flight info. You might want to complain about poor customer service or for experiencing long delays, a canceled flight, or even baggage mishandling. If you’ve experienced any of these situations, you may be entitled to American Airlines compensation.

If you’ve encountered an issue with American Airlines, your first step should always be to address your concern with the airline while you’re at the airport. Of course, this might not always be an option, in which case you can try to contact the AA corporate office.

Before you reach out, you’ll want to take some time to get all your documents and information in order so that you can provide these details quickly and easily.

American Airlines Customer Service

You might have to wait on hold for a few minutes, but you can always reach a live person by calling the American Airlines Customer Relations numbers. Again, keep all your documentation handy including your ticket and frequent flier numbers handy.

You can also sidestep the entire complaints process by filing your compensation claim with AirAdvisor. We’re well versed in dealing with large airlines, and we can cut through much of the static you might get as a passenger filing a complaint.

Check your flight details below to see if your situation is eligible for compensation.Check Your Flight

Contacting American Airlines By Phone

Toll Free Number for American Airlines

English: 800-433-7300 (Available 24/7) This number serves as the primary contact channel for inquiries and offers a free way to reach American Airlines’ customer service. Ideal for general questions, bookings or if necessary for support.

American Airlines toll free numbers in multiple languages

AAs offers customer service in a wide variety of languages, but the following list will help get you started.

• Spanish: 800-633-3711 (24 hours)
• French: 800-756-8613 (7am – 6 pm)
• Portuguese: 866-824-8717 (6am – 7pm)
• Creole: 800-833-5767 (7am – 4pm)
• Japanese: 800-237-0027 (24 hours)
• Mandarin Chinese: 800-492-8095 (24 hours)
• Hearing & speech impaired: 711 (24 hours)

American Airlines Premium Hotline - AAdvantage

800-882-8880: American Airlines has a special toll-free number for AAdvantage members that can be reached every day from 7am - 10pm Central Time.

Official customer service hotline - American Airlines

(682) 278-9000: This number offers another option for contacting American Airlines, but this one isn’t toll free. After completing the IVR (Interactive Voice Response) process, a short waiting time of 30 seconds is required before you are connected to an account manager.

Tips for Contacting American Airlines Customer Service

As we mentioned above, it’s a good idea to gather all relevant information so you have it at hand. American Airlines asks that you have the following information ready for submission.

1. The names of all the passengers on your booking
2. Your home address if you live in the U.S.
3. Email
4. Receipts
5. Boarding pass and ticket numbers
6. Travel Dates
7. Your arrival and departure cities
8. Reason for your complaint

Sending Complaints by email to American Airlines

E-mails are ideal for detailed inquiries, especially for compensation claims. You can keep track of what you said and also how the airline responds! Be sure to describe your case in detail and provide as much evidence as possible to support your argument. The downside for sending email communication is that it might take longer for the airline to process it.

American Airlines’ email address is: American.Airlines@aa.com.

If you get an email response from “Gemma Flint” remember that this is their AI personality. It is activated when email volume reaches a certain level, and then is deactivated once the volume falls.

Additional Services and Channels

• Booking management
• Access via the American Airlines app
• Status of refunds
• Lost or Damaged Luggage

Physical Address:

Fax Numbers

U.S.: 800-892-3447
International: 480-693-2759

Live chat option from American Airlines

As with most airlines, American offers a virtual assistant or live chat that you can find on their website. Just look in the lower right corner of this page on their site.

Online complaint form on the American Airlines website

You can also submit your complaint to the airline via their webform. You will notice a drop-down menu with various options.

Contact American Airlines via social media for compensation

It comes as a surprise to many that social media channels can sometimes provide the most immediate and helpful answers for passengers. If you’re left on hold or can’t contact an agent in a timely manner, you can always try the American Airlines social channels.

• Facebook
• Twitter
• Instagram

What to do if American Airlines's customer service doesn't respond?

Applying for compensation for flight disruptions from American Airlines or contacting the proper departments can be complex and frustrating.

If you encounter problems with customer service, can't get through, or if you don't get the support you need with your American Airlines claim, we at AirAdvisor can take the necessary steps for you.

This means we can complete your compensation form, providing relevant details about your flight interruption, and submitting all the necessary documents in order to get the best results.

We do not sell your informationAll your data remains confidential.Safe Claim Submission

Step-by-step instructions for a complaint with American Airlines

1. Personal information: Enter your full name, contact information and address. This information should match the information you provided when booking the flight.
2. Flight details: Insert the details of your disrupted flight, including the flight number, date, and departure and arrival airport.
3. Type of interruption: Indicates the type of disruption - whether it’s a delay, cancellation, denied boarding, or a missed connection.
4. Details about the delay/cancellation: If your flight has been delayed or canceled, indicate the scheduled as well as the actual departure/arrival time. If your flight was canceled, include the reason provided to you by airline staff.
5. Information on denied boarding: If you were denied boarding on American Airlines flight, indicate whether it was a voluntary or involuntary denial and indicate the reason given by the airline.
6. Additional costs: If you had expenses as a result of the delay, include this information as well along with the receipts for these purchases. You may be able to get reimbursed for these.

American Airlines Compensation Forms

How can I file a complaint with American Airlines?

The compensation form is a very important document that you need in order to apply for compensation from the airline. It’s used to collect all your flight and personal information in order to process your claim.

Anyone who has already tried to find these forms knows that airlines don’t make them easily accessible. Finding a template or a sample letter for American Airlines is excluded in most cases. That’s why we created these for you to use.

• Sample Complaint Letter for Poor Service
• Sample Complaint Letter for Compensation
• Sample Airline Request Letter for Refunds

You can also see your potential refund in our compensation calculator. Just enter a few details about your flight with American Airlines as well as some basic details about yourself. If you are eligible for a refund, we can assist you with the application.

File a complaint with AirAdvisor

One way to ensure a successful compensation claim without the confusion and frustration, is to let our legal team take care of the entire process on your behalf. We’ve been protecting passengers rights since 2017, and we win 98% of the cases we represent. Not only that, but we can do this for you risk free because we operate on a No-win, No-fee basis and our success fees are on average 5% lower than our competitors.

Get started today by entering your flight details below!Check Your Flight

Frequently Asked Questions