How to File a Complaint with Pegasus Airlines by Webform, Email

Written By Joanna Teljeur

Last Updated: December 11, 2024

Have you had problems on a recent Pegasus flight that you’d like to complain about? If you were unsatisfied by poor customer service, flight interruptions, or baggage issues, this article should give you the answers you’re looking for. 

For urgent matters, always contact the airline by phone, but if you’ve had other kinds of complaints, keep reading!

This article will detail the kinds of complaints you can make, which ones can lead to cash compensation, your air passenger rights, how to get in touch with Pegasus, and how AirAdvisor can help make complaints easy.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

What Can Passengers Complain About?

As a passenger, you can complain about anything really, but we want to focus on the complaints that will get you compensation. 

By far the most commonly lodged complaint against Pegasus involves flight delays and cancellations. For delays of 3 or more hours, or for cancellations that happen with less than 14 days notice, you could claim up to €600.

If you get bumped from a flight because of overbooking, then you might want to submit a complaint for denied boarding because you could get compensated for this inconvenience as well.

Lost and damaged baggage is also another frequent cause of complaints. If you filed a missing baggage report at the airport when you landed, you can usually get airline compensation up to €1,500, thanks to the rules of the Montreal Convention.

Even the most highly regarded airlines can slip up from time to time. So, any time you find your flight experience lacking, you should always let the airline know. Most of the time, they want to hear what passengers have to say so that they can make improvements to their services. 

If you make a complaint, remember to do so as civilly as possible. You might get vouchers or discounts to make up for the less-than-perfect service.

Your Pegasus Passenger Rights

The kinds of complaints we just mentioned are covered under European air passenger rights regulations. These describe how much you’re entitled to for each specific situation. In Europe, these rules are known as Regulation EU 261/2004.

What You’ll Need for Your Complaint

To get the best response for your issue, you’ll need to collect some information so you can present it in an organized fashion. Also, don’t put off filing your complaint because the longer you wait, the more likely you’ll forget or misplace important details.

1. Information about your trip. Pegasus will require your full name that matches your booking info, your booking number, and the departure and arrival airports for the flight in question.
2. Your current contact information. Tell the airline the best ways to contact you. Provide as many specifics as possible so it won’t take longer than necessary for them to reach you.
3. Details about the flight. For delays, add as many details as you can about why the flight was delayed. You can always make notes as you go.
4. Receipts and supporting documents. If you spent any money because of the flight interruption, send Pegasus the receipts for reimbursement. Also, be prepared to send any other documents to help support your complaint like bag tags, photos, and any correspondence you’ve had with the airline.

Pegasus Airlines Contact Info

Here are the best ways to reach Pegasus.

Pegasus Complaints Email

You can send your complaint by email to: guest.relations@flypgs.com.

Pegasus Complaints Phone Number

While complaints are most always handled via email or webform, sometimes you’ll need to contact the airline for other reasons. 

Customer Service Numbers 

• 0 845 0848 980
• +90 850 250 67 77
• 0090 850 250 6777

Pegasus Complaints Form

You can also use the airline’s feedback form on the official website. It tends to have some glitches, but you can always try it. 

Steps for a Successful Pegasus Flight Disruptions Complaint

If lodging a complaint directly with the airline feels uncomfortable, you can use an advocate like AirAdvisor. When filing delay or cancellation complaints, you’ll certainly have an easier experience and a greater chance of success by trusting our legal professionals. It’s easy! 

1. Go to the the AirAdvisor homepage
2. Provide your flight details and click on Check Compensation
3. Then follow the prompts that will ask you for additional information
4. After we do the initial review, we’ll contact you if we need more details for your claim.

When we secure your compensation, we will charge a small fee to cover our costs and pay our legal experts, but in rare cases when a complaint claim is denied, there is no fee.

Disrupted flight?You might have a right to compensation - up to €600Check Your Flight