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French Bee Complaints

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Contact Information

Website:

www.frenchbee.com

Mailing Address:

Orly 4, level 0, front of Gate 47d

French Bee Complaints - Common Issues, Contact Info, and Tips for Passengers

French Bee Complaints - Common Issues, Contact Info, and Tips for Passengers

Amy Lancelotte
Written By Amy Lancelotte
Last Updated: March 27, 2024

Touted as the first low-cost long-haul airline, French Bee connects passengers to worldwide leisure destinations for affordable prices. But even when you get a good deal on your flight, it may be necessary (or worthwhile) to file official French Bee complaints.

Whether your experience with the airline involves poor service or French Bee delayed or cancelled flights, as a passenger, you have the right to lodge a complaint. We’ll provide an overview of your passenger rights, how to contact the airline for the best results, and explain how we can make the French Bee complaints procedure even easier.

What French Bee Complaints Are Worthwhile?

A little compensation can go a long way in rectifying French Bee complaints. Here are a few scenarios where passengers may qualify for compensation:

  • French Bee flight delays: Flight delays can entitle passengers to up to €600 in compensation when the flight is delayed by 3 hours minimum.
  • French Bee cancelled flights: When your trip is cancelled with fewer than 14 days' notice, passengers can claim up to €600 for expenses incurred and are entitled to either a replacement flight or a refund.
  • Denied boarding: Let’s say your French Bee flight has been overbooked. If you get bumped, you can complain for compensation amounts similar to a cancelled flight.
  • Mishandled luggage: For delayed, lost, or even damaged luggage, it’s worth filing a French Bee complaint. This can result in a maximum of €1,300 in compensation, depending on your flight’s route.
  • A poor passenger experience: Anyone who books or flies with French Bee should absolutely let the airline know when the service received is unsatisfactory. Then, they can work to improve the passenger experience and may offer future discounts or credits for your trouble.

Making a French Bee complaint - knowing your rights

Passengers’ Rights

As an airline based in France that flies exclusively (currently) to the US, the Dominican Republic, the island of Reunion, and French Polynesia, French Bee is bound by Regulation EU 261. This applies to any routes that leave from or arrive at an EU airport.

As we alluded to above, this regulation is what mandates an airline payout when your flight is delayed by at least 3 hours, your flight is cancelled without proper notice, and instances of denied boarding.

For luggage, it’s the Montreal Convention that dictates the compensation when you make French Bee complaints about mishandled bags.

Has your French Bee flight been delayed? Check your eligible compensation amount now!Check Your Flight

What French Bee Compensation to Expect

Your compensation will depend on 2 things: flight distance and delay time at your final destination. Here’s a summary:



Final Destination Flight Delay Time

Total Flight Travel Distance

Flights less than 1500km

Internal EU flights more than 1500km

Flights non-internal to the EU from 1500km to 3500km

Non-internal EU flights exceeding 3500km

Under 3 hours

€0

3 hours or more

€250

€400

€400

€600

Tips for Submitting French Bee Complaints

Issues are best addressed once you’ve finished travelling, so when you need to make French Bee after travel complaints, make sure you:

  • Submit ASAP. Details become fuzzy, and things get lost the longer you take to file an official French Bee complaint.
  • Keep it all. Anything from photos to booking numbers to records of correspondence may be requested by the airline, so keep everything!
  • Provide contact details. Regardless of the type of French Bee complaint, the airline will need to contact you. Give them an email you check regularly and a direct phone number.
  • Stay specific. Be as clear as possible about how the complaint came about, and specify how you expect the issue to be resolved. Reference the EU 261 regulation and amounts if needed.

French Bee Complaints - Your Contact Options

The ideal way to submit complaints is by using the French Bee complaints form online, which is a button labelled “Make a claim” in the complaints section of the website. But if you need to reach them another way, here are your choices:

French Bee Complaints Email Address

When you want to contact French Bee by email, you can use reservation-us@frenchbee.com.

French Bee Complaints Phone Number

The French Bee English call centres in the USA can be reached at 1-833-376-7158, and in France, the number is 0825 205 205.

French Bee Live Chat

The bee-bot is French Bee’s live chat system, although it isn’t always live. The system will let you know if agents are available, and otherwise, you can still send a message.

How to make French Bee complaints for the best results

5 Steps to Submit a French Bee Complaint (Flight Cancellations or Delays)

  1. Head to www.AirAdvisor.com.
  2. Enter some basic details about your flight right on our homepage.
  3. Hit “Check Compensation.”
  4. Enter a little more info, then hit submit.
  5. Our team will deal with French Bee directly to resolve the complaint and only contact you if additional info or documents are needed.

Our expert team at AirAdvisor navigates the whole French Bee complaint process for you. For this, we only collect a small percentage of successful claims. If your claim isn’t successful, our services are free.

Want to save the time and hassle of making a flight disruption claim? Start the French Bee complaints procedure with us today!Check Your Flight

French Bee Complaints Response Time

When you send a French Bee complaints form online, the response time is within 3 weeks. Alternatively, when you send an email, they typically reply within 24 hours.

FAQs: French Bee Complaints

How should I make French Bee complaints?

To spare yourself the hassle of navigating the French Bee complaints procedure alone, partner with us, and we’ll handle it all. On the other hand, using the French Bee complaints form on their website works, too.

How do I contact French Bee with a complaint?

Filing a French Bee complaints form online is the best method for complaints related to cancelled and delayed flights, denied boarding, mishandled luggage, and the on-board experience.

What’s the typical response time for French Bee complaints?

When you submit the French Bee complaints form online, the response time is 3 weeks. French Bee will also reply to emails within 24 hours.

Is making a French Bee complaint worth it?

Yes! Certain French Bee complaints can lead to compensation of up to €600, well worth the time it takes to complain - especially when you partner with a company that makes things simple, like AirAdvisor.

Does French Bee have live chat?

Yes. Although, they don’t have live agents 24/7, so if you don’t get a response from a real agent, you can leave a message in the system.

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