Contacting Norse Atlantic Airways: Email, Form & Tips for Lodging Complaints

Written By Joanna Teljeur

Last Updated: September 24, 2024

As a newer long haul airline, Norse Atlantic is still working out some kinks in their service. Because of this, you might have had some issues on a recent flight. If you have, you should definitely let the airline know about your concern. 

From uncomfortable seats and too few in-flight entertainment options to flight disruptions and baggage mishandling, no matter what your complaint, this guide will give you the contact info you need to resolve your complaint.

Disrupted flight?You might have a right to compensation - up to €600Check Your Flight

How to Contact Norse Atlantic by Phone

If you’re looking for a customer service phone number, you can end your search here. The airline is very straightforward about the fact they do not have a customer service phone number. Instead, you can submit formal complaints and help requests using the forms we talk about in the next section.

Norse Atlantic Contact Forms 

Rather than trying to contact the carrier by phone, it’s better to use their webform.

It walks you through several steps and asks you for different information related to the specific problem you have. It’s ideal for delayed, cancelled or overbooked flights when you're looking for assistance with a rebooking.

After your flight, if you’ve had any kind of flight disruption, you can submit a claim for compensation via their dedicated portal. You can find it here.

Norse Atlantic Email Address

You can always contact a customer service representative by email. This option is ideal for less formal complaints like unsatisfactory service either during your flight or in the airport. You can also email them for any question or concern.

Send emails to: 

Norse Atlantic Mailing Address

Old fashioned mail is still very useful, especially for those without internet access. If you are sending a complaint or you’re seeking recompense for a flight disruption, you can send your letter and supporting documents to this address.

Does Norse Atlantic Have a Chatbot?

Yes! You can find their chat option at the lower right corner of the official website. The chatbot is appropriately named Odin, and it provides plenty of basic information to help you with your concerns.

Norse Atlantic on Social Media

If you need help immediately for a cancelled flight or other more pressing situations, you can always contact the Norse Atlantic Airways on social media. In fact, they recommend contacting a customer service agent by messaging them on Facebook, Instagram, TikTok.

Common Norse Atlantic Complaints

While many passengers voice their dissatisfaction about in-flight amenities and poor customer service, the most common complaint customers have is about flight disruptions. Fortunately, for those travelling with Norse Atlantic, delays, cancellations, and other flight interruptions could result in as much as €600 in compensation for flights 3 or more hours late.

Baggage mishandling is another common complaint. If your baggage is delayed, lost or damaged, you could be reimbursed up to €1,599.

4 Steps for a Successful Outcome

1. Organise your travel documents including booking numbers, boarding passes, receipts, photos, and anything else that will validate your complaint.
2. Submit it as soon as possible. If you have an issue with the airline, it’s best to submit your complaint as soon as you can. The details will still be fresh in your mind so you can more easily provide all the important information. 
3. Clearly state your desired outcome. It’s best to be polite but direct. Tell them all the details about the issue and what you would like to resolve it.
4. Help them contact you. Let Norse Atlantic know the most reliable way to get a hold of you and give them that contact info and a back-up.

What if Norse Airways Doesn’t Respond?

Don’t get too upset. It can take most carriers a little while to reach out to you once you’ve contacted them. In other situations, the airline might drag their feet or ignore your request all together. This is especially common for complaints about flight disruptions and compensation requests, but this is where we can help!

How AirAdvisor Can Help

When it comes to flight disturbances, our professional and experienced legal team can handle your claim from the beginning, or pick up when you left off. We can help you get the payment you’re owed for any of the following situations. 

• Flight delays
• Cancellations
• Missed connections
• Denied boarding
• Lost or damaged baggage

You can also find out how much you’re entitled to by adding a few basic flight details into our free compensation calculator.