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Contacting Norse Atlantic Airways: Email, Form & Tips for Lodging Complaints
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Delayed, cancelled or lost your baggage? Claim up to Β£520 (β¬600) in compensation. We handle the paperwork, calls, and the legal process β you just wait for the money.
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73 comments
Scott P
Verified | Oct 10, 2026Rome-New York
Economy
baggage damage to zipper on luggage
damaged luggage causing zipper to break open and not being able to keep valuables in place causing lost piece for my hearing aid as well- zipper can not close
Overall
poor cust serv
seating
- Rome-New York
- Economy
Samantha R
Verified | Oct 7, 2026
Rome-New York
Economy
No reason given
Flight N0 401 (Rome FCO to New York JFK) was originally scheduled to depart 19:30 and arrive 22:30 on 12 July 2026. The flight ultimately departed at 01:57 and arrived at 04:30 on 13 July 2026 β a total arrival delay of 6 hours. The airline attributed the delay to "late inbound aircraft" and, in a separate written response, confirmed the cause as "operational factors." The airline explicitly confirmed my eligibility for EU261 compensation in writing and offered an β¬800 travel credit, which I declined in favor of the β¬600 cash compensation entitled under Article 7. I submitted a formal claim on 13 July 2026 and have not received payment despite the airline's own written confirmation of eligibility. I sent a follow-up on Sep 7 2026 AND October 5 2026 with no response. Assistance provided during the delay was limited to a food voucher of approximately β¬17; no hotel, transport, or communication support was provided despite the delay extending overnight.- Rome-New York
- Economy
Ioannis B
Verified | Oct 1, 2026Athens-Los Angeles
Economy
Technical problems
We lost 1 night of booked hotel, also we paid for food and drinks at the airport about 300 Euros but we haven't the receipts after 13 months. We arrived 1 day after Airline told us that there was a tech issue They gave us 3 vouchers that we couldn't redeem We lost 1 night in LA , 1 night of our booking in the hotel, lost the day after due to tired We lost in total 1 booked night , all food and drinks at the airport and all events of our first day of vacation in the states- Athens-Los Angeles
- Economy
Anonymous member
Verified | Sep 30, 2026New York-Rome
Economy
Notification regarding flight time incorrect time zone!
Dear Norse Atlantic Customer Relations, I am writing to make a formal complaint regarding the misleading departure information I received for my flight from New York to Rome, which resulted in me missing my flight and having to purchase a replacement ticket. The issue was not simply confusion about a 00:30 departure time. The problem was the information contained in Norseβs own pre-departure notification. On 28 September 2026 at 00:31, while I was in New York, Norse sent me an email headed: βItβs almost time!β The email then prominently stated: Departure: 29 Sep 2026β¨00:30 As a passenger physically in New York and departing from JFK, I reasonably understood this notification to mean that my flight was departing at 00:30 on 29 September in New York. There was no clear warning next to the departure information explaining that the displayed date/time was based on a different time zone. It appears that the notification used information based on the destination/Rome time rather than the local departure time in New York, which is extremely confusing for a passenger travelling from JFK. This is important because I did not simply fail to notice the departure date. Norse sent me a departure reminder using information that led me to believe I needed to go to the airport on 29 September. Had the reminder shown the correct local departure date and time for JFK, or clearly identified the applicable time zone, I would have gone to the airport on the correct date and would not have missed my flight. As a direct consequence, I was forced to purchase a replacement ticket at my own expense. I have attached the Norse email showing both the 28 September timestamp and the prominently displayed 29 September 00:30 departure information, together with my booking documentation and the cost of my replacement flight. I therefore request that Norse: Investigate why the pre-departure notification displayed this date and time and confirm which time zone was used; and Reimburse me for the replacement ticket I was forced to purchase as a result. Please treat this as a formal complaint and provide me with a written response following your investigation. Kind regards, Sherry Roberts Booking confirmation: ZZG66BOverall
- Dear Norse Atlantic Customer Relations, I am writing to make a formal complaint regarding the misleading departure information I received for my flight from New York to Rome, which resulted in me missing my flight and having to purchase a replacement tic
- New York-Rome
- Economy
- Loss: β¬299
- Desired solution
Refund
Claire D
Verified | Sep 28, 2026London-Orlando
Economy
flight delay causing distress and missed transfer to hotel
-------- Original message -------- From: clairedalrymple245 Date: 04/08/2026 17:36 (GMT+00:00) To: customercare@flynorse.com Subject: Official UK 261 Compensation Claim β Flight ZO783β Monday 3rd August 2026 Dear Norse Atlantic Airways Claims Team, I am writing to formally request compensation under the UK Passenger Rights Regulations (UK 261) for the delay of my flight from London Gatwick (LGW) to Orlando International (MCO) on Monday 3rd August (ZO783) My flight details are as follows: Booking Reference (PNR): DM86W3 Flight Number: ZO783 Passenger Names: Claire Dalrymple and Charlie Dalrymple This flight arrived at the destination airport 3.5hours later than the scheduled arrival time. The crew and ground staff advised that the reason for this delay was a technical fault with the aircraft. We disembarked this plane and had to wait to board another. As established by UK law and binding judicial precedent, technical and mechanical faults are considered inherent to the normal operation of an airline and do not constitute "extraordinary circumstances." Because this was a flight departing from a UK airport with a distance exceeding 3,500 km, and the arrival delay was 4 hours, I am legally entitled to fixed compensation of Β£520 per passenger. The total amount due for 2 passengers passengers is Β£1,040. Please note that I require this compensation to be paid via bank transfer, and I do not accept airline vouchers. I look forward to your response and confirmation of payment within the next 14 days. If I do not receive a satisfactory resolution within 8 weeks, I will escalate this matter to the Centre for Effective Dispute Resolution (CEDR). Yours sincerely Many thanks Claire Dalrymple 07905676854 clairedalrymple245@gmail.com i am forwarding this complaint written in august as i have not heard back at all from customer services !Overall
- flight delayed by 3.5 hours
- customer service on board
- London-Orlando
- Economy
- Loss: β¬1040
- Desired solution
Georgia L
Verified | Jul 1, 2026Athens-New York
Economy
Influence by other flights
On September 4th, 2025, I received three emails announcing major delays for my NORSE flight #N0503 from ATH to JFK, which eventually was canceled. This resulted in me missing a flight from JFK to BUF with BlueJet, on September 4th, and then to rebooking a new one for September 7th. The Blue Jet Itinerary is attached. Norse moved my reservation to the next available flight which was on September 6, and to make sure I would not miss another flight from NYC to BUF, I booked a new flight for September 7th. This resulted in me losing a professional meeting I had on September 5th, spending double the amount of money for the new fair, spending a night in NYC, storing my luggages at JFK, and using multiple UBER for my transportation between airports. Some of these receipts and a screenshot of my bank account is attached. I immediately filed a claim for a standard compensation and one based on passenger's rights for the extra expenses, on September 15. All documents attached. I have not heard back from the airline since. Thank you, Georgia- Athens-New York
- Economy
Andrej V
Verified | Jun 29, 2026Phuket-Stockholm
Economy
Claim escalated to airline
No reason given
I have filled in their compensation form online on February 26th. and got generic email that agent will be with me and i also requested reference number and that was it from them for approximately 8 weeks after witch i have one more attempt and sent in legal letter witch was also ignore - and i never heard from them back even after follow-up emails that i sent- Phuket-Stockholm
- Economy
- Claim escalated to airline
Iain M
Verified | Jun 24, 2026Economy
un cooperative customer service
Email received from Customer Services 19.02.2026 We are very sorry to hear about your baggage. ) - From: Norse Baggage Support Sent: 19 May 2026 17:08 To: Subject: Re: Fw: Re: Re: Damaged Suitcase Dear customer, We are very sorry that your bag was damaged, and we fully understand the inconvenience that this may have caused. We have processed a compensation claim for your damaged bag and the funds will be issued via Swiipr. This amount is based on the information and/or documentation provided by you minus any depreciation value due to age. Norse Atlantic Airways takes great pride in providing excellent service and we apologize that on this occasion we did not meet our usual high standards. We look forward to welcoming you onboard again soon. dated 17.06.2026 Dear Norse Airlines, I am writing to follow up on my damaged suitcase claim, which remains unresolved. It has now been several months since the claim was acknowledged, and I have received no updates despite multiple follow-ups. Please provide a clear update on the status of my claim and confirm when I can expect my refund. If there are any outstanding requirements, I expect to be informed immediately. If I do not receive a response within 7 days, I will have no option but to escalate this matter further and pursue a formal complaint. I look forward to your prompt reply. Kind regards,- Economy
- Desired solution
Refund
Mark P
Verified | Jun 10, 2026London-Orlando
Economy
Extra expenses plus taking more time off work
Flight was cancelled due to lack of fuel and we were put on a flight one day earlier which is fine but I had to pay extra for the house and car for the extra day. we also had to pay for one of our seats which we had already paid forOverall
- Being moved from Saturday to Friday
- Leg room
- London-Orlando
- Economy
- Loss: β¬400
- Desired solution
Expenses reimbursement
Sonia D
Verified | May 26, 2026Oslo-Phuket
Economy
Claim escalated to airline
No reason given
I submitted a claim the day after. Then after 10 weeks i sent another claim but to customer service for those who have not got an answer to their claim. They still have not answered. We had a direct flight to Phuket from Oslo, with departure scheduled for 19:55. We sat on the plane for two hours after the scheduled departure time without being informed about what was wrong. The staff moved passengers around and called out around 50 names of people who had to leave the aircraft. They then emptied an entire middle section of seats. We were later told that there had been an error on their side related to one of the emergency exits. After this, we were not given any further information. They blocked off an entire middle section, and we were left sitting and waiting for more than three hours. I asked one of the flight attendants for water as compensation, but she replied that they did not have any extra on board. We did not hear anything more from the captain until several hours later, when he announced that we were finally ready for departure. We were not given anything on board.- Oslo-Phuket
- Economy
- Claim escalated to airline
Anonymous member
Verified | May 8, 2026London-New York
Economy
Awful customer service and compensation option
brought my two sons a trip to New York for Christmas, a day before i was emailed to say that their flight was cancelled and they would be rebooked over 24 hours later, which meant that they arrived in New York two days later, which meant we had to lose out on our hotel. Then on the return they was delayed by more than 6 hours with no food or drink vouchers supplied, i submitted my claim on the 22/12/26 and had a generic email saying that it would be 6/8 weeks for a response, we are now in May and i have still not had a reply other than they have a high volume of complaints to deal with! awful customer service,Overall
- 6 months for a reply to compensation
- none
- London-New York
- Economy
- Loss: β¬1000
- Desired solution
Refund
Anonymous member
Verified | Apr 6, 2026Economy
Flight delay for over than three hours
I am writing to request compensation in connection with a significant delay of my flight: Flight number: N0195 (Norse Atlantic Airways) Route: Stockholm Arlanda (ARN) β Phuket (HKT) Scheduled departure: 13:25 Actual arrival delay: approximately 3+ hours (196 minutes) According to Article 6 and Article 7 of Regulation (EC) No 261/2004, passengers are entitled to compensation if they arrive at their final destination with a delay of 3 hours or more, unless the delay was caused by extraordinary circumstances. Furthermore, the Court of Justice of the European Union (joined cases C-402/07 and C-432/07 β Sturgeon v Condor & Bock v Air France) confirmed that delays exceeding 3 hours entitle passengers to the same compensation as cancellations. My flight departed from an EU airport, therefore Regulation (EC) No 261/2004 fully applies regardless of the airlineβs nationality. Given that the distance between ARN and HKT exceeds 3,500 km, this flight qualifies as a long-haul flight. Therefore, I am entitled to compensation in the amount of β¬600 per passenger under Article 7 of the Regulation.- Economy
Robbie B
Verified | Mar 23, 2026Bangkok-Stockholm
Economy
Claim escalated to airline
No reason given
Contacted Norse and was told they would reply to my claim in 6-8 weeks. And i still have no reply from them. Its imoossible to contact them. No number to call no mail to email, just a chatbot for nothing. The delay was 19 hours and we had to get a hotell for the night and we did not save resets for Food and transport.- Bangkok-Stockholm
- Economy
- Claim escalated to airline
Anonymous member
Verified | Mar 12, 2026New York-London
Economy
Flight delayed/cancelled. Had to purchase a more expensive ticket that they promised to compensate, but they still havenβt
Flight was delayed for over 24 hours then cancelled. Was put on a different flight which also was delayed another day. Talked to customer service and they said they would compensate us if we cancelled the outgoing leg and bought our own ticket on a different airline so I did. They promised to pay the difference in airfare so we filed a claim which they said would be taken care of in 6-8 weeks. However itβs been over 10 weeks with no updates.Overall
- Flight cancelled and no refund 10+ weeks later
- None
- New York-London
- Economy
- Loss: β¬5200
- Desired solution
Refund
Marek Z
Verified | Feb 5, 2026Rome-Los Angeles
Economy
No reason given
Subject:Β Flight FB6U7X β cancellation, rerouting and additional costs Dear Sir or Madam, I would like to present the detailed facts of my case involving Norse Atlantic Airways. My original booking was for flight N0 411 from Rome Fiumicino (FCO) to Los Angeles (LAX) on Monday, 24 November 2025. The flight was scheduled to depart FCO at 08:45 and arrive in LAX at 12:30. The booking reference (PNR) is FB6U7X. The flight was cancelled by the airline, and neither I nor the booking intermediary received a clear prior notification about this cancellation β I only discovered the problem myself by checking the booking status on the airlineβs website using my reservation number. After several emails, the airline rebooked me only from Rome to New York (FCOβJFK) on 23 November 2025, departing at 19:10, one day before my original flight. This rerouting did not take me to my final destination Los Angeles and resulted in a long overnight layover in New York, without any hotel accommodation or reimbursement being offered. In order to actually reach Los Angeles on 24 November 2025, I had to purchase a separate ticket from New York (JFK) to Los Angeles (LAX) for myself and two other passengers: * Airline: JetBlue * Route: JFKβLAX * Date: 24 November 2025 * Departure: 05:01 from JFK * Arrival: 08:13 in LAX * Flight number: B6 1223 (Blue Basic) The total cost of this additional ticket, including seats and taxes, was 502.44 USD, paid by MasterCard ending in 7778, for three passengers (Marek Zurek, Grzegorz Zurek and Iwona Zurek). Throughout my correspondence with Norse Atlantic Airways, I repeatedly referred to my rights under European Union passenger protection rules and clearly requested proper rerouting to my final destination (Los Angeles), hotel accommodation for the forced overnight stay in New York, and reimbursement of my additional costs. Despite these requests, the airline consistently refused to: * book me on another carrier to Los Angeles on the same day, * provide or reimburse hotel accommodation for the overnight layover in New York, and * promptly refund the costs I incurred for the separate JFKβLAX ticket. All of these refusals were given in writing in their email responses, even after I explicitly pointed out my rights as a passenger. I also submitted a claim through Norseβs online form, using their claim system, under reference: 01HNZHNPQ9GX832H8D9F4CSSWX, but after many weeks I still have not received a proper answer or refund from the airline. I kindly ask you to: * assist me in recovering the 502.44 USD paid for the additional JFKβLAX ticket, and * assess whether I am also entitled to compensation for the cancellation and for the lack of proper information and assistance from the airline in this situation. Kind regards,β¨Marek Zurek- Rome-Los Angeles
- Economy
Markus L
Verified | Jan 14, 2026Rome-Los Angeles
Economy
Claim escalated to airline
No reason given
We arrived at our final destination June 5th 2025 at 10:55. The airline did not tell us about the cancellation at any time and did not respond to our emails for assistance. When we arrived at Rome airport there was no assistance as personnel were not present and the check in desk was not open. They provided no care whatsoever. We were a day late arriving home - we run two businesses and missed scheduled meetings. We spent a day and night in the airport region of Rome, which was not hospitable. I will never travel with Norse again.- Rome-Los Angeles
- Economy
- Claim escalated to airline
Gina L
Verified | Jan 14, 2026Rome-Los Angeles
Economy
Claim escalated to airline
No reason given
Norse never communicated the cancellation of our flight. When we tried to check in on June 3 for the June 4 the system said we were booked on a June 5 flight. No amount of emailing did any good as they just don't respond with anything meaningful. There is no phone number for Norse. We decided to take our booked flight from Athens to Rome on the morning of June 4 in the hopes of resolving the issue at the airport. But the check in desk was not open because there were no flights that day. As you can see, our original booking was for June 4. At no time did Norse, or any other party, inform us our flight had been cancelled.- Rome-Los Angeles
- Economy
- Claim escalated to airline
Janet S
Verified | Jan 5, 2026London-New York
Economy
Claim escalated to airline
No reason given
I had to rebook a flight as I needed to get there that day so my only option was to got to LH and pay to get a Virgin flight. Then hadto get from London Gatwick over to London Heathrow (Virgin flight was then also delayed) As I did not get to JFK until 21.30 and my granddaughter was meeting me at JFK which was a massive worry for us both. Had I arrived at the time planned we would have travelled by train to Manhattan but as it was so late and had been such a long day we had to pay out for a taxi which was also very expensive but I did not think to get a receipt for the journey. My return flight was then also cancelled with no reason given...Very stressful. Norse were not at all helpful with no one there to tell us why or offer any alternative option hence booking with Virgin.- London-New York
- Economy
- Claim escalated to airline
Dashel G
Verified | Jan 2, 2026Paris-New York
Economy
Successful claim
Technical problems
Our son was informed merely hours before his flight while at the check-in desk that his flight was delayed, then cancelled, ultimately with no rescheduled flight provided. As a result we had no choice but to book him a one way returning flt the next day in order for him to return home from a 6 wk trip in order to leave for school. We were told 6-8 wks for our claim to be handled by Norse, then that they were experiencing high volume, and now at almost 5 months they have stopped responding to emails. Thank you- Paris-New York
- Economy
- Successful claim
Paul B
Verified | Dec 22, 2025Bridgetown-Manchester
Premium economy
Premium seating and their drawbacks.
We were exited to Fly with Norse airways but unfortunately was left with absolutely dismayed . We were sat in seats :- 6A and 6C in the premium, The couple who was seated in Row 5A and 5C decided to use the incline of their seats to the maximum. Unfortunately this caused the area around our seating to be very tight and was unable to move and was extremely frustrated and found it impossible to pass their seats to use the toilet and could not rest or relax throughout the night. If there was an emergency there was no way could i move quickly which was also a huge frustration and surely not good enough. The cost of these seats are very expensive but was convinced to book them due to recent health issues. We arrived in Manchester from a night flight from Barbados which was one of the worst nights ever. There was no consideration for fellow passengers and no help from staff. The only way i could get to the toilet without disturbing anyone was to climb over my wife in the middle of the night not the easiest thing to do at 74. Could you please acknowledge receiving and acting on this message.Overall
- Premium seating
- staff
- Bridgetown-Manchester
- Premium economy
- Desired solution
Nicola R
Verified | Dec 16, 2025Economy
Terrible flight, Terrible Service
Myself and husband were unfortunate to be on the Norse Air flight from Manchester to Barbados to pick up the P&O Ship Arvia on 21st November and again on 5th December from Barbados to Manchester. Where to begin.... 21st November 11.55am flight Manchester to Barbados: 1.5hour delay - initially informed by the captain the delay was due to a technical issue, then the excuse changed to waiting for passengers who were stuck in security. The excuse was again updated to the delay was as a result of waiting for crew who were coming from Gatwick who were needed to fly the plane back to Manchester on 22nd November. When the crew members finally boarded, they were recognised as having been at the check-in desk at 9.15am when me and my husband, together with a number of other passengers checked up. My question therefore, is how can the other passengers checking in at the same time get to the plane on time yet your staff couldn't?? Next issue - trying to eat on the flight - there was no room whatsoever to be able to eat comfortably and without knocking the person at the side of you with your elbows! 5th December flight from Barbados to Manchester: Due to medical reasons I cannot eat and drink at the same time. I had a coffee approx. 1.5hrs into the flight (first drinks offered). Food was served however, at that time I didn't have a drink due to my medical condition. 4hours into the flight I called the cabin crew and asked for a drink of coke (not a big ask) - the female crew member than came to me told me that water and juice would be being offered shortly. I explained 4 hours into the flight I had only had 1 drink and that asking for a drink as far as I was concerned was not a big ask. Anyway, she did not bring me a drink!! I managed to catch one of the male cabin crew members, I asked him how to make a formal complaint - he immediately asked what the issue was so I reiterated the issue and how I had asked for a drink but as good as had it refused. He went and got me a drink, for which I am grateful - however, it shouldn't have taken the threat of a complaint for this to happen! Fast forward 5 hours into the flight when the fruit juice and water was coming round - we were on row 30 any by the time the refreshments got to us, all that was left was water. I don't drink water - never have! Why do you assume everyone eats cheese - cheese & egg wrap or cheese and ham wrap!! Absolutely disgusting. I pay Β£6,500 for a holiday to be flown there by a budget airline that in my opinion is one of the worse I have ever had the misfortune to have to fly with. NEVER EVER AGAIN will I fly Norse Air and I will also tell anybody that will listen not to fly Norse Air! I do expect some kind of compensation together with an apology.- Economy
- Desired solution
Kaitlyn R
Verified | Dec 12, 2025Athens-New York
Economy
Technical problems
The airline informed us that the delay was due to an operational issue. The claim was submitted on August 14th 2025. I have not received any communication from the airline besides the automated response. I reached out again via email on October 14th 2025 and have still not received a response. Flight N0503 from Athens (ATH) to New York (JFK) on August 13, 2025. The flight experienced a significant delay, departing at 2:17 PM EEST and arriving at 5:13 PM EDT, which was approximately seven hours late from the scheduled departure time. I submitted my claim on August 14th 2025, but I have not yet received an update or resolution. The airline did not provide any care or vouchers for food. They did not provide any snacks or drinks. They gate agents were not able to provide any updates. We arrived at the airport at 5:30am, for our flight schedule to depart at 7:55am. We boarded the plane at 11:55am, after boarding we sat on the plane without moving and did not actually depart until 2:17pm. The airline has not been in contact with us at all. We are unable to get in touch with them and have not been able to get an update on our claim for delayed flight compensation.- Athens-New York
- Economy
Anonymous member
Verified | Dec 1, 2025London-New York
Economy
Flight overbooked and allocated seats changed at gate.
We were booked on flight Z071 to fly LGW to JFK on 10th November at 13.00. We checked in just after and 10.00 and paid for an upgrade into the premium cabin. We were allocated seats on row four F, G and H. At around 11.40 we arrived at the gate to find two horrendous queues, one for people checking in and an even longer one for people awaiting a seat allocation. We went to the check in where we were told our seats had been reallocated, we now had one seat on row four, one on row five and one even further back. Having paid the sterling equivalent of 300 USD per person for the upgrade and had agreed allocated seats this was totally unacceptable. Fortunately Norse had sent down a senior lady to sort out the message they were in and she managed to get us three seats together on row five. The gate was due to close at 12.40 and the flight depart at 13.00. They were still boarding people after 14.00, in fact the last three were dotted around the premium cabin at 14.10, over an hour after the flights due departure time. The plane finally left the gate at 14.20. Clearly the flight was seriously overbooked and the staff completely overwhelmed. We travel fairly regularly and have never come across such an appalling mess at a gate before and will seriously consider whether to use Norse Atlantic again. Added to all this, other than an chatline, there is no way you can contact or complain to this airline, which is totally unsatisfactory.Overall
- Very poor service at gate
- Purser on aircraft good
- London-New York
- Economy
Dmitriy G
Verified | Nov 24, 2025New York-Paris
Economy
No reason given
The flight was delayed twice. As a result of the delay I had to buy three different additional tickets with baggage add-ons.- New York-Paris
- Economy
Joanne D
Verified | Nov 15, 2025New York-Paris
Economy
No reason given
Your claim number 539025(for my husband Frank) Your claim number 539029 is for me, Joanne. This is the same incident, same information- New York-Paris
- Economy
Frank D
Verified | Nov 11, 2025New York-Paris
Economy
No reason given
We were in the limo heading to JFK. We got an alert about a flight delay until 4AM. Turned around and waited until 4AM. Then another alert about a delay until 9AM. After that another notification that the flight was moving to Wednesday December 11th.- New York-Paris
- Economy
Gabriel K
Verified | Nov 3, 2025Paris-New York
Economy
Technical problems
We were schedule to depart Paris CDG for New York City to attend the 40th birthday of my wife's best friend the next day in New York. After multiple delays our 8:15 scheduled departure was cancelled at 11:14pm. Chaos ensued. There was almost no staff at the airport and certainly no one from Norse who was available to help. We were fortunate to be able to book a hotel room (many travelers were not so lucky). Because the cancellation coincided with an air traffic controller strike the earliest flight we could get to the USA was via Iceland Air over 36 hours late. Needless to say we missed the birthday. Since booking was in the name of my wife she communicated directly with Norse including the day the trip was cancelled. To the best of my knowledge we have never received any response beyond automated emails acknowledging receipt of our emails.- Paris-New York
- Economy
Hajrije K
Verified | Oct 22, 2025New York-Pristina
Economy
After denied boarding in Berlin I was told to sleep in the airport for the next 4 days until the next flight to Pristina
- New York-Pristina
- Economy
Hye Min K
Verified | Oct 21, 2025Rome-Los Angeles
Economy
Claim escalated to airline
The flight was scheduled to depart at 11:35 but departed at 5:43. We were supposed to arrive at destination at 3:15pm but arrived at 9:31pm.
- Rome-Los Angeles
- Economy
- Claim escalated to airline
Jennifer S
Verified | Oct 16, 2025Los Angeles-Birmingham
Economy
Strike
The flight announced delayed 1 hour on the flight updates website. I among about 20 other passengers were denied check in at the airport counter even though we were there 2hr 45min before boarding time! Norse violated their policy. It states the check in deadline is 60minutes before departure, the staff also refused to help resolve any issues with the customers, they were absolutely rude and yelling at the customers only to just end up all walking away together and leave the counter! They abandoned their passengers. This is fraud. We were on time for check in. We were informed that a strike was ongoing in France and Norse was supposed to fly us there but instead refused and abandoned their paying passengers and families at the airport and violated their policy. There was only 1 other plane left that would get me to my destination somewhat on time with 4 seats left and I had to pay an extra $770 dollars for a new flight. I was running on a deadline, so waiting until the next day when the flights opened and resumed was not an option because I would have completely missed the event I had worked so hard to go to and had spent $5,000 for and it was Ozzy Osbournes Back to the Beginning in Birmingham. Norse airlines had me in complete distress with anxiety panic and tears running down my face at the airport, it was absolutely heartbreaking and disheveling. Nobody was willing to help us and it was just miraculous I grabbed one of the last 4 seats with United airlines just a couple hours after Norseβs disaster flight.- Los Angeles-Birmingham
- Economy
Joseph C
Verified | Oct 15, 2025Rome-Los Angeles
Economy
Claim escalated to airline
Flight N0411 was originally scheduled to depart at !!:35 AM. This flight was delayed till about 6 PM. A delay of over 6 hours.
- Rome-Los Angeles
- Economy
- Claim escalated to airline
Jennifer C
Verified | Oct 8, 2025Rome-New York
Economy
My husband and I upgraded our seats twice for this flight, once at check in for extra leg room ($150USD), and a second time at the gate before this all happened for premium seats ($729.25USD). Due to the malfunction on the plane, they had to move passengers away from the back of the plane and towards the front of the plane. A bunch of people ended up receiving premium seats for FREE, and we paid a lot of money for ours (and my seat was broken). This is unacceptable. ALSO, the worker at the gate who upgraded us told us it would be 250 euro per person and ended up charging us 621.97 euro (729.76 euro), claiming she "made a mistake." The people working were not helpful at all, and very much full of attitude. We also ended up having to rent a car to drive back to Connecticut from New York as the person who was supposed to pick us up could not make it due to the delayed time. We were supposed to leave FCO at 7:05 pm and arrive to JFK by 10:30pm. Instead we left FCO at 12:20 am, arrived at JFK at 3:00 am, and HAD TO WAIT in the plane for an extra 45 minutes upon arrival because there was no one from the airport to let us off. Thus making our exit from the plane at 3:45 am. We were supposed to arrive at 10:30 pm. I had to spend a lot more money than anticipated and it affected my work schedule the following morning. My husband and I were both supposed to work Wednesday morning since we were coming home Tuesday evening. The incident was a horrible end to our trip, and inconvenienced our work schedules and caused a lot stress in terms of how we were going to get back to Ct. My husband originally rented a car via HERTZ and when we got to the local the place was closed. We had no way home. Thank God AVIS is open 24hrs and we were able to get a car at the last second. WE GOT BACK TO OUR HOME AT 7:30 AM ON OCT 8TH , WHEN WE SHOULD HAVE BEEN HOME AT 10:30 PM ON OCT 7TH.
- Rome-New York
- Economy
Hamadoun M
Verified | Oct 8, 2025Rome-New York
Economy
The flight was delayed for 5 hours plus, which increased my anxiety level since my visa to Europe expires on the 7th October, so the thought of being left behind scared me to death. Besides, as I am writing this claim right now I am at the airport finding my way home which means I will not be able to make it to work today. This delay has caused me irreparable harm and I hope the airline can make up for this to reduce the harm. Thank you
- Rome-New York
- Economy
Zhen Y
Verified | Oct 6, 2025Paris-New York
Economy
No reason given
Claim to the airline was made through their website. The initial ticket ID number is 764855. Numerous follow up requests have been made through the Norse website but no response has been received. The follow up ticket ID number is 768537.- Paris-New York
- Economy
Linda R
Verified | Oct 3, 2025Rome-Los Angeles
Economy
Claim escalated to airline
Technical problems
The aircraft was 8 hours late to the destination because a plane part had to be sent from London to Rome.- Rome-Los Angeles
- Economy
- Claim escalated to airline
Joel B
Verified | Oct 3, 2025Rome-Los Angeles
Economy
Claim escalated to airline
Technical problems
Flight was delayed over 7 hours while an aircraft part was flown to Rome from London. The flight arrived 8 hours late.- Rome-Los Angeles
- Economy
- Claim escalated to airline
Tess D
Verified | Sep 24, 2025New York-Athens
Economy
Technical problems
My norse flight was delayed by nearly 12 hours so I booked a united flight instead. Norse has no customer service and I tried requesting a refund several times but kept getting an error message. I was scheduled to have a 9am tour in Athens but had to miss it due to the delay and the tour was not refundable because it was within 24 hours. I lost the $127 associated with that. In addition to the cost of the new United ticket. And there is no way for me to contact Norse and get my money back.- New York-Athens
- Economy
Anonymous member
Verified | Sep 20, 2025Sanford-London
Economy
Terrible customer service, blatantly steeling from people who have been put into a situation out of there hands! Different if a visa was needed before hand to travel to the UK, but this changed after the purchase of the tickets. I bet Norse sold those sea
On the 5th July 2025 I emailed the airline (Norse) stating the following: ,I am contacting you regarding the flight tickets we purchased for our round-trip flight to the United Kingdom, departing on February 13, 2025, and returning on February 24, 2025. Confirmation Number: Y6DMXP - MCO (Orlando) - LGW (London) - February 13, 2025 Confirmation Number: M6G83J - LGW (London) - MIA (Miami) - February 24, 2025 Traveler 1: Wilson Fernando Rendon Traveler 2: Zulma Velez Traveler 3: Juan Felipe Rendon Traveler 4: Luciana Rendon Unfortunately, our visa application to the United Kingdom has been rejected. As you may know, the flights were purchased before visa requirements for Colombian citizens were reactivated, which has led us to an unexpected circumstance. Since our application was rejected for reasons beyond our control and considering the situation was unforeseen at the time of purchase, I request that you initiate the process for a full refund of the airport user fee (AUT). I attach evidence of the rejection of the visas for the four passengers. I attach two invoices for the four travelers' flights. I attach the official UK GOV statement regarding visas for Colombians. I look forward to your response and thank you in advance for your understanding and support in this matter. Best regards, Wilson Rendon, I had to cancel as obviously no one was to expect this change in visa to happen! I then found out that we should have at least been refunded/paid the taxes back and will attach the invoice, therefore my family in the UK who have a better understanding on English emailed Norse again on 07/07/2025 on my behalf and Norse then responded on the 23/07/2025 saying they where investigating and never bothered responding after that! What a lack of professionalism, respect and etiquette! Extremely poor customer services and not even a phone number to contact them! Please see further emails below as advised above: On Mon, 07 Jul 2025 at 08:21 PM wrote: RE: reference your ticket ID is: 708983 To Whom it may concern, It seems when Wilson emailed you about his situation previously regarding obtaining a refund you stated the following highlighted in yellow below: 'De: Norse Customer Care Enviado: jueves, 19 de diciembre de 2024 6:45 a. m. Para: wilsonbig2001@hotmail.com Asunto: RE: Solicitud de DevoluciΓ³n de Tiquetes por NegaciΓ³n de Visa Dear Wilson, You have booked an Economy Light ticket, which, as per our fare rules, is non-refundable. A refund will only be issued if canceled within the 24-hour booking cancellation window if booked more than 7 days prior to departure. You do have the option to reschedule your flight up until one hour prior to departure against a change fee of 200 USD per passenger per flight plus fare difference if any. This can be done via Your trips. Please refer to our fare rules here. You as a passenger are responsible for obtaining and holding all required travel documents and visas and for complying with all applicable laws, Regulations, orders, demands, health and travel requirements of all countries to be flown from, into or through which you transit. You should contact the embassy, consulate or other relevant body concerned of all countries relevant to your flight to ensure that you have all the required documentation and approvals. We suggest you check these requirements from a reputed source such as the IATA Travel Centre. Norse is not able to pre-approve documentation or verify your travel status. Our acceptance is based of the acceptance of the relevant authorities.' Please note however you FAILED to mention that if a ticket is not used he would in fact be entitled to a refund of the Government Taxes! Therefore, we request you refund this amount in full to avoid us taking this further with Aerocivil, IATA and any other aviation professional body we deem fit to approach. Also I would like to refer you to RAC 3 regulations, which outline passengers rights under Colombian Law. These include obligations for carriers to refund unused segments! Also, we would like clear evidence provided that the airline tickets where not sold on after the cancellation was advised, as this would be deemed as immoral and unfair bearing in mind you have already made money once from the sale of the same seats!. This would need to be evidenced in full. We await you're URGENT response within 7 working days, before we take further action. Yours Faithfully, Mr R Torres on behalf of Mr W Rendon V. Norse response below (last we heard from them). From: Norse Customer Care Sent: Wednesday, July 23, 2025 4:40:46 PM To: torres_831@hotmail.com Subject: Re: URGENT - Solicitud de DevoluciΓ³n de T U A . RESERVAS Y6DMXP M6G83J - TAXES OWED!! Hello, Thank you for contacting us. Our dedicated team will investigate your case and get back to you as soon as possible. -- Kind regards, Miks Customer Care Norse Atlantic Airways W: www.flynorse.comOverall
- Poor customer services and did not even respond!
- Nothing
- Sanford-London
- Economy
- Loss: β¬840.89
Nora L
Verified | Sep 15, 2025New York-Rome
Economy
Technical problems
The flight was scheduled to take off at 12:30AM. We boarded the flight at ~11:30PM and sat on the plane for several hours until ~3:30AM. We were then told to deboard the plane and sit at the gate for another 2 hours and then we reboarded around 5:30AM. They advised we were delayed due to an issue with a taxi light. They kept pushing out the time to be able to retrieve the part and repair it. The airline provided $10 stipend per person for food/drink which we did not use. We were scheduled to arrive in Italy at 2:30PM and we didnβt arrive until ~7:30PM. We had tours scheduled which we missed and could not be reimbursed for, totaling ~$165.- New York-Rome
- Economy
Sofia S
Verified | Sep 10, 2025Athens-New York
Economy
No reason given
I had to leave Mykonos at 1am to get to Athens flight so I ended up waiting over 13 hours at the airport and the airlines did not give any details I received a message about the delay but at the airport they had no clue then they kept delaying so I was stuck for hours and hours I couldnβt go anywhere since it was not clear when we will start boarding but then after boarding we had to wait on the plane for hours.- Athens-New York
- Economy
Claudia W
Verified | Sep 10, 2025Athens-Los Angeles
Economy
No reason given
We were to fly out on August 20th from Athens to Los Angeles on Norse Airways flight 511. I received a text from them saying the flight was cancelled because of operations, do not go to the airport, the flight would leave the next morning instead. I was told to find my own lodging and that they would reimburse me. I tried to cancel my hotel in Los Angeles for the evening, but it was non refundable and they would not refund me. I tried to stay in the hotel in Athen,s (coral hotel) but they had no room. I booked an air bnb near the airport (98.00) and taxied to the airbnb using free not (50.00) we ate near our airbnb (30.09) and arranged for a taxi to pick us up at 5am the next morning. We arrived at the Athens airport and flew on Norse Airway to Los Angeles. Once we arrived i filled out the forms that we were instructed to complete to be reimbursed. They acknowledged that they received the forms but have done nothing to reimburse us or compensate for the delay, the additional expenses nor even reached out for that matter. I did receive a notice saying that they would compensate us and to not fill out the form more then once within 6-8 week. I have just been waiting and then saw your information, looked you up and your reviews and decided to reach out to you. Sadly I do not have a copy of the ticket or boarding pass but I have a lot of documentation. Let me know what else you need. Thank you. Claudia F. Wright 480*294*9649- Athens-Los Angeles
- Economy
Elyse G
Verified | Sep 9, 2025Los Angeles-Athens
Economy
Technical problems
NO512 Departing LAX to ATH was delayed over 6 hours which landed us Saturday September 6th around 9PM where we missed our connecting flight. When checking in at LAX, the Norse worker told us to file a claim online since our flight has been delayed over 5 hours.- Los Angeles-Athens
- Economy
Isaac M
Verified | Sep 9, 2025New York-Athens
Economy
No reason given
They kept delaying the flight by 1-2 hours, and pushing back the time every time those 1-2 hours had passed. I purchased a new flight at the 6 hour delay mark, and then went up to the desk and asked for them to offload me from the Athens flight. And they said I would receive full financial compensation for that. But its been a week and I haven't received anything. I arrived at my final destination 12 hours after the original time I was suppose to arrive, and I also missed a transfer with a different airline. It has been a huge hassle to try to figure out expenses with both airlines, and I lost money on the 2nd leg of the flight with the other airline due to the delay on this Norse flight. I lost money on having to last-minute quickly book a new flight to even get my to my final destination within a reasonable time compared to my original plan. Norse was not being helpful in telling us if the flight was even happening or not. No one had any information and I was kept in the dark about flight times, and it was just a huge mess overall.- New York-Athens
- Economy
Sunil G
Verified | Sep 7, 2025Athens-Los Angeles
Economy
Problems at airport
So I got at airport 7 am then, i got an Email stating that Flight is delayed for 3 hours and then again I got another email after flight is delay 3 more hours so and instead of flying 9.45 am , flight we at 5.30 pm from Athens International airport which made me loss in my work too. Arrived to Los Angeles at 8.35 pm. Pacific timing- Athens-Los Angeles
- Economy
Dawa S
Verified | Sep 4, 2025New York-Athens
Economy
No reason given
They didnβt notify me about the delay at all, no email nor texts. I took a Uber to airport and had to take another one back since it was delayed by over 9hours. I also tried reaching them out but their services are all bot which wasnβt help at all because they keep running in circles.- New York-Athens
- Economy
Jonathan Alexander B
Verified | Sep 3, 2025Rome-Los Angeles
Economy
Successful claim
Technical problems
The flight from FCO to LAX was over 10 hours late. I missed my connecting flights with United from LAX to Monterey. I had to rent a car and drive five hours to Monterey after the 12 hour flight. Arriving in Monterey I had to turn in the rental car and then get an Uber to my home. I was supposed to be home around 9 PM in the evening instead I got home at 4 AM and I had to be at work 6AM.- Rome-Los Angeles
- Economy
- Successful claim
Anela D
Verified | Aug 29, 2025Athens-Los Angeles
Economy
Technical problems
My flight wad delayed for almost 15 hours leaving ATH. I received an email at 1:30AM the day of departure that the flight was delayed and to not travel to the airport until further notice in the form of an email which was to be delivered at 10AM local time. The email also said to monitor the airline portal for tracking delayed flights. However, at the the time I received the email and at 7AM when I woke up to leave for the flight, the delay tracker still showed the flight as being on time so I went to the airport because I did not want to risk missing the flight in case it was actually on time. When I got to the airport at 8:00AM, I waited until about 9:00AM to see that the flight was confirmed to be delayed until 21:30 the same day. When I came back to the airport and was waiting at the gate at around 18:00, we got an email that the flight was delayed until 00:00, and then further delayed until 01:00. We did not know why the flight was delayed but some passengers overheard that it was because of a part that needed replacing. We ended up taking off at about 01:30AM. I landed in LAX at 3:44AM, my original landing time was supposed to be 1:20PM the previous day. For the intial 12 hour delay the airport provided 20 euros, but after the second delay at 18:00 we were not provided with any further meal tickets. I ended up taking 2 more Ubers that day than I was planning on. I would've happily stayed at my hotel in the morning until checkout but since the airline's flight delay tracker was not up to date I did not feel comfortable just waiting in my hotel room until hearing from the airline at 10:00AM. Since I had to check out of my hotel at 11:00AM I also rented a luggage locker to store my things in.- Athens-Los Angeles
- Economy
Joseph L
Verified | Aug 24, 2025New York-Oslo
Economy
No reason given
We were notified 6 hours before departure time there was a delay to the next day. The next day we were notified of the cancellation with no cause or offer of alternative flight. We cancelled the entire booking and had to arrange alternative travel arrangements.- New York-Oslo
- Economy
Kali P
Verified | Aug 21, 2025Athens-Los Angeles
Economy
Technical problems
Flight disrupted until following day. Had to stay in another hotel and more living expenses. Due to this delay we missed our connecting flights in LAX home and had to pay for additional flights hike out of pocket.- Athens-Los Angeles
- Economy
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
Contacting Norse Atlantic Airways: Email, Form & Tips for Lodging Complaints
As a newer long haul airline, Norse Atlantic is still working out some kinks in their service. Because of this, you might have had some issues on a recent flight. If you have, you should definitely let the airline know about your concern.
From uncomfortable seats and too few in-flight entertainment options to flight disruptions and baggage mishandling, no matter what your complaint, this guide will give you the contact info you need to resolve your complaint.
Disrupted flight?You might have a right to compensation - up to €600Check Your Flight
How to Contact Norse Atlantic by Phone
If you’re looking for a customer service phone number, you can end your search here. The airline is very straightforward about the fact they do not have a customer service phone number. Instead, you can submit formal complaints and help requests using the forms we talk about in the next section.
Norse Atlantic Contact Forms
Rather than trying to contact the carrier by phone, it’s better to use their webform.
It walks you through several steps and asks you for different information related to the specific problem you have. It’s ideal for delayed, cancelled or overbooked flights when you're looking for assistance with a rebooking.
After your flight, if you’ve had any kind of flight disruption, you can submit a claim for compensation via their dedicated portal. You can find it here.
Norse Atlantic Email Address
You can always contact a customer service representative by email. This option is ideal for less formal complaints like unsatisfactory service either during your flight or in the airport. You can also email them for any question or concern.
Send emails to:
Customercare@flynorse.com
Support@flynorse.com
contact@flynorse.com
Norse Atlantic Mailing Address
Old fashioned mail is still very useful, especially for those without internet access. If you are sending a complaint or you’re seeking recompense for a flight disruption, you can send your letter and supporting documents to this address.
Norse Atlantic Airways AS
Fløyveien 14
4838 Arendal
Norway
Does Norse Atlantic Have a Chatbot?
Yes! You can find their chat option at the lower right corner of the official website. The chatbot is appropriately named Odin, and it provides plenty of basic information to help you with your concerns.
Norse Atlantic on Social Media
If you need help immediately for a cancelled flight or other more pressing situations, you can always contact the Norse Atlantic Airways on social media. In fact, they recommend contacting a customer service agent by messaging them on Facebook, Instagram, TikTok.
Common Norse Atlantic Complaints
While many passengers voice their dissatisfaction about in-flight amenities and poor customer service, the most common complaint customers have is about flight disruptions. Fortunately, for those travelling with Norse Atlantic, delays, cancellations, and other flight interruptions could result in as much as €600 in compensation for flights 3 or more hours late.
Baggage mishandling is another common complaint. If your baggage is delayed, lost or damaged, you could be reimbursed up to €1,599.
4 Steps for a Successful Outcome
- Organise your travel documents including booking numbers, boarding passes, receipts, photos, and anything else that will validate your complaint.
- Submit it as soon as possible. If you have an issue with the airline, it’s best to submit your complaint as soon as you can. The details will still be fresh in your mind so you can more easily provide all the important information.
- Clearly state your desired outcome. It’s best to be polite but direct. Tell them all the details about the issue and what you would like to resolve it.
- Help them contact you. Let Norse Atlantic know the most reliable way to get a hold of you and give them that contact info and a back-up.
What if Norse Airways Doesn’t Respond?
Don’t get too upset. It can take most carriers a little while to reach out to you once you’ve contacted them. In other situations, the airline might drag their feet or ignore your request all together. This is especially common for complaints about flight disruptions and compensation requests, but this is where we can help!
How AirAdvisor Can Help
When it comes to flight disturbances, our professional and experienced legal team can handle your claim from the beginning, or pick up when you left off. We can help you get the payment you’re owed for any of the following situations.
- Flight delays
- Cancellations
- Missed connections
- Denied boarding
- Lost or damaged baggage
You can also find out how much you’re entitled to by adding a few basic flight details into our free compensation calculator.
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Norse Atlantic Airways customer support contact details
Website:
flynorse.com
Mailing Address
Norse Atlantic Airways AS FlΓΈyveien 14 4838 Arendal Norway
Had Issues with Norse Atlantic Airways Flight?
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