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jetBlue Complaints: Contact Number, Email and Form

Nicolle Harwood-Nash

By:  Nicolle Harwood-Nash

Last Updated:  January 29, 2025

jetBlue Airways Corporation, more commonly known as jetBlue, is a major American low-cost airline. The airline primarily serves destinations within the United States but also has flights to the Caribbean, South America, and some parts of Europe.

AirAdvisor is the platform you can rely on to assist you with filing airline complaints and receiving the compensation you're due. In this article, we guide you through the process of making a jetBlue complaint, from issues concerning delayed flights to difficulties with customer service.

JetBlue Airways has earned 6th place in the AirAdvisor's Best US Airlines Rating 2023.

What Can You Make a Complaint About

As a traveller, you may encounter various situations that necessitate making a complaint to jetBlue. These scenarios can range widely and may include:

• Significant Delays and Flight Cancellation: If your flight is considerably delayed, you have grounds to complain and may receive compensation for a delayed US flight. If your flight is outright cancelled, you have the right to register your discontent and, in some cases, may be eligible for flight cancellation compensation. It's important to keep in mind that your entitlement to jetBlue delayed or cancelled flight compensation hinges on the legal stipulations in the country of your flight's departure.
• Boarding Denials: Being denied boarding because jetBlue has sold more tickets than they have seats for can be frustrating and is definitely a reason to complain. In such situations, you're entitled to demand redress, regardless of your point of departure. If you've ever wondered, "Can you get a refund on flights?", this is one instance in which you're certainly eligible for one.
• Complications with Luggage: If you face issues with your checked-in luggage, such as it being misplaced, damaged, or delayed, it's your right to lodge a complaint with the airline. You can ask for compensation for any related costs you’ve had to bear as a result.
• Issues with Customer Support: If you have been subject to sub-par customer service from jetBlue, you’re in your right to make a formal complaint to address the situation and provide constructive criticism.

Do remember to retain all relevant documentation, such as boarding passes, receipts, or correspondence with jetBlue when you lodge a complaint with jetBlue customer service. These serve as evidence and can strengthen your case.

Disrupted flight? You might have a right to compensation - up to $670.Check Your Flight

Know Your Passenger Rights

jetBlue flights operating within or departing from the USA fall under the jurisdiction of American regulations concerning flight passenger rights. On the contrary, jetBlue flights departing from the EU or UK adhere to the passenger rights outlined under EU regulation 261 and regulation UK261.

United States

In America, your passenger rights are principally under the purview of the U.S. Department of Transportation (DOT). The DOT outlines regulations and protocols to protect you in a variety of scenarios, including but not limited to flight delays, cancellations, denied boarding due to overbooking, and baggage-related issues.

These directives ensure you have specific rights and recourse options when faced with disruptions or inconveniences during air travel within the United States. Notably, these rights rarely encompass financial compensation.

Europe and the United Kingdom

In the EU and UK, your passenger rights are safeguarded under the EU261 regulation and UK261 regulations, respectively. These directives secure your rights in cases of flight delays, cancellations, denied boarding due to overbooking, and baggage complications when departing from these regions. The regulations specify numerous rights and alternatives, many of which include financial compensation.

If you're eligible for financial compensation under EU261 or UK261, you may anticipate a sum between $280 to $670.

How to Make a jetBlue Complaint

Here's a practical guide to filing a complaint with jetBlue complaints team:

1. Reach out to jetBlue customer service. The best way to do this is through their complaints form on their website, however, you could also give them a call or message them on social media.
2. Submit any relevant evidence that supports your claim, such as photos or receipts.
3. Clearly state what you expect as a resolution to the issue. Ensure your expectations are reasonable.
4. Keep track of all your communications with jetBlue for future reference.
5. If needed, follow up on your complaint or consider taking it up with higher levels within jetBlue.
6. Consider using a third-party organization like us at AirAdvisor, who can support you in enforcing your passenger rights.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

Ways to Make a Complaint to jetBlue

To lodge a complaint with jetBlue, various options are available. Below are some of the primary ways you can reach out to jetBlue:

jetBlue Complaints Email

Unfortunately, jetBlue does not provide a direct complaints email. However, they do have an online "Contact Us" form on their website that serves a similar function. You can find this by navigating to the 'Contact Us' section on the jetBlue website.

jetBlue Complaints Phone Number

jetBlue has a dedicated customer service phone line for handling complaints and inquiries, which operates 24/7. If you're calling from within the US, you can reach the airline on 1-800-jetBlue (1-800-538-2583).

jetBlue Complaints Live Chat

jetBlue provides a live chat service to handle customer queries and complaints in real time. The live chat option is located at the bottom right corner of the 'Contact Us' page on the jetBlue website.

How to Fill Out a jetBlue Complaints Form for Cancelled or Delayed Flights

AirAdvisor provides a simple process to help you submit your claim:

1. Navigate to our homepage and click on the 'Check Compensation' button in the main menu.
2. Fill in the required details about your flight and the issue you encountered. Our system will review these details and determine if you qualify for compensation.
3. If you qualify, you'll need to provide a few more pieces of information to complete your claim.
4. After your claim is submitted, our team of legal professionals will step in to manage your case and ensure you get the compensation you're owed.

Please note, a service fee will be deducted from your compensation amount, but only if your claim is successful.

jetBlue Response Time

jetBlue typically aims to respond to complaints within 30 days, but this may vary depending on the complexity of the issue.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

FAQ

Here are some of the most frequently asked questions about jetBlue and how to address complaints with the airline:

Author:

Nicolle Harwood-Nash

Job/Position: Content Creator

An accomplished copywriter and editor with over 15 years of global experience in copywriting and editing.

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