EVA Air Complaints: Email, Phone, Form

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  June 19, 2025

According to SkyTrax, EVA Airways’ is a 5-star airline based on overall passenger experience. When it comes to their customer service, however, some reviewers reported having difficulty contacting the airline. Has this been your experience?

In this guide, we’ll give you EVA Air contact information so you can successfully get a hold of their customer service representatives to ask questions or lodge a complaint. If you’ve had a flight disruption, check to see if your flight qualifies for compensation in the link below. 

Flight delayed over 3 hours or canceled?See if AirAdvisor can get you compensation.Check Your Flight

Eva Air Customer Service Email

While a couple of email addresses can be found for EVA Air, including feedback@evaair.com, and info@evaair.com, the airline itself doesn’t provide a contact email for customer service on their official website. So, you can try these addresses, but we recommend using the contact form. It will ensure your message is received and addressed in a more timely manner. 

EVA Air Contact Phone Numbers

Calling EVA Air might mean dedicating at least 30 minutes for waiting on hold for an agent. If you don’t mind the wait or you must speak to a customer service rep, then you can contact the airline using the numbers below.

EVA Air Contact Forms

To lodge a formal complaint or to simply ask a question, you can use the EVA Air contact form. You can select the reason why you’re contacting them, add information about the flight in question, and add your own comments and attachments as well. 

You can also find dedicated forms for the following:

• Refund application
• Change dates or flights, 
• Flight irregularities
• Lost and damaged baggage

EVA Air Mailing Address

Even though most correspondence is done digitally, there are times when you might need to send hard copies of documents or other non-digital information to the airline. Sending mail by post is also acceptable if you don’t have access to the internet. 

Does EVA Air Have a Live Chat

No, EVA Airways doesn’t have a live chat or chatbot available on their website, but you can reach them by phone or form. If you need to reschedule a flight or look for a new booking, you can find quick solutions on the EVA Air app. Using the app is especially useful for when you’re on the move and you need quick help with your current flight situation.

EVA Air Passenger Complaints

A surprising number of passenger complaints revolve around EVA Air’s poor customer service. One passenger complained to the Better Business Bureau because they had spent hours trying to reach the airline to no avail, which led to frustration and additional costs. 

Aside from customer service issues, flight delays and cancellations of EVA Air are another source of complaints. The one upside for passengers in this situation is the potential compensation they can receive if their trip departed from an airport in Europe or the United Kingdom. Depending on how late they were at their final stop, they could receive as much as £520 (€600) in airline compensation.

Lost, delayed, and damaged baggage issues are another frequent concern for EVA Air passengers. But because of the rules in the Montreal Convention, you could be reimbursed up to £1,300 (€1,700) if your baggage is mishandled. 

EVA Airways Complaints: Tips for a Better Outcome

1. Submit your complaint to the airline as soon as possible (will be better able to recount the details of your mishap).
2. Include plenty of supporting documentation, including booking receipts, boarding passes, photos, and information on correspondence you had with the airline.
3. Be sure to prove 2 ways for the airline to contact you.
4. Tell the airline exactly what happened in a clear, easy-to-understand way. Then tell them what you expect to have the issues resolved and why. Remember to be direct but polite.

Let AirAdvisor Help

You don’t have to confront the airline by yourself! We can help by submitting your complaint and doing all the legwork so you can get the compensation you’re owed. You don’t have to worry about whether EVA Air will respond or how to talk to them because our legal team can do all that. 

Find out how much compensation you could receive and if you are eligible by providing a few basic details about your flight. 

Claim with AirAdvisor and get up to €600 compensation.Find out how much you’re owed today.Check Your Flight

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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