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Contact Information

Website:

www.evaair.com

Mailing Address:

EVA Airways
Service Management Department
376, Sec. 1, Hsin-Nan Rd., Luchu Dist.,
Taoyuan City, 33801, Taiwan

Phone:

1-800-695-1188 - US
+44 20-3985-6103 - UK
1-800-695-1188 - CA

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EVA Air Complaints: Email, Phone, Form

EVA Air Complaints: Email, Phone, Form

Joanna Teljeur
Written By Joanna Teljeur
Last Updated: October 01, 2024

According to SkyTrax, EVA Airways’ is a 5-star airline based on overall passenger experience. When it comes to their customer service, however, some reviewers reported having difficulty contacting the airline. Has this been your experience?

In this guide, we’ll give you EVA Air contact information so you can successfully get a hold of their customer service representatives to ask questions or lodge a complaint. If you’ve had a flight disruption, check to see if your flight qualifies for compensation in the link below. 

Flight delayed over 3 hours or canceled?See if AirAdvisor can get you compensation.Check Your Flight

Eva Air Customer Service Email

While a couple of email addresses can be found for EVA Air, including feedback@evaair.com, and info@evaair.com, the airline itself doesn’t provide a contact email for customer service on their official website. So, you can try these addresses, but we recommend using the contact form. It will ensure your message is received and addressed in a more timely manner. 

EVA Air Contact Phone Numbers

Calling EVA Air might mean dedicating at least 30 minutes for waiting on hold for an agent. If you don’t mind the wait or you must speak to a customer service rep, then you can contact the airline using the numbers below.

CountryCustomer Support Phone Number
Canada

1-800-695-1188 Customer Service Mon-Fri, 8:30-17:30

1-604-303-3338 Vancouver

1-416-597-8887 Toronto

United Kingdom+44 20-3985-6103 Mon-Fri, 8:30-17:30
United States 

1-800-695-1188 Customer Service Mon-Fri, 8:30-17:30

1-404-209-7688 Atlanta

1-847-261-9900 Chicago

1-646-278-6060 New York

1-650-579-1818 San Francisco

 

EVA Air Contact Forms

To lodge a formal complaint or to simply ask a question, you can use the EVA Air contact form. You can select the reason why you’re contacting them, add information about the flight in question, and add your own comments and attachments as well. 

You can also find dedicated forms for the following:

people walking through the airport

EVA Air Mailing Address

Even though most correspondence is done digitally, there are times when you might need to send hard copies of documents or other non-digital information to the airline. Sending mail by post is also acceptable if you don’t have access to the internet. 

CountryEVA Air Mailing Address
Canada

EVA Air

2 Carlton Street, Suite 801, 

Toronto, Ontario, Canada M5B 1J3

United Kingdom

EVA Air

Evergreen House

160 Euston Rd

London, NW1 2DT

United States 

EVA Air

1450 Broadway, 31st Floor

New York, NY 10018

MAIN

EVA Airways

Service Management Department

376, Sec. 1, Hsin-Nan Rd., Luchu Dist.,

Taoyuan City, 33801, Taiwan

Does EVA Air Have a Live Chat

No, EVA Airways doesn’t have a live chat or chatbot available on their website, but you can reach them by phone or form. If you need to reschedule a flight or look for a new booking, you can find quick solutions on the EVA Air app. Using the app is especially useful for when you’re on the move and you need quick help with your current flight situation.

EVA Air Passenger Complaints

A surprising number of passenger complaints revolve around EVA Air’s poor customer service. One passenger complained to the Better Business Bureau because they had spent hours trying to reach the airline to no avail, which led to frustration and additional costs. 

Aside from customer service issues, flight delays and cancellations of EVA Air are another source of complaints. The one upside for passengers in this situation is the potential compensation they can receive if their trip departed from an airport in Europe or the United Kingdom. Depending on how late they were at their final stop, they could receive as much as £520 (€600) in airline compensation.

Lost, delayed, and damaged baggage issues are another frequent concern for EVA Air passengers. But because of the rules in the Montreal Convention, you could be reimbursed up to £1,300 (€1,700) if your baggage is mishandled. 

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EVA Airways Complaints: Tips for a Better Outcome

  1. Submit your complaint to the airline as soon as possible (will be better able to recount the details of your mishap).
  2. Include plenty of supporting documentation, including booking receipts, boarding passes, photos, and information on correspondence you had with the airline.
  3. Be sure to prove 2 ways for the airline to contact you.
  4. Tell the airline exactly what happened in a clear, easy-to-understand way. Then tell them what you expect to have the issues resolved and why. Remember to be direct but polite.

Let AirAdvisor Help

You don’t have to confront the airline by yourself! We can help by submitting your complaint and doing all the legwork so you can get the compensation you’re owed. You don’t have to worry about whether EVA Air will respond or how to talk to them because our legal team can do all that. 

Find out how much compensation you could receive and if you are eligible by providing a few basic details about your flight. 

Claim with AirAdvisor and get up to €600 compensation.Find out how much you’re owed today.Check Your Flight

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Complaints

Dao Thoi

Lost 16 people luggage

Jan 14, 2025
Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

1

When my college class and I got to the Tan Nhat Son Airport in Ho Chi Minh, they had lost about 18 people in our class luggage. Two of my luggage were not sent. Even though, many people luggage was sent and received at the SGN airport. It was false information! We all had to buy clothes to suffice us through the next day. I also was signed up for vegetarian meals because I mentioned I was allergic to seafood. When I told them I do not want a vegetarian meal nor did I request it, they denied me to change the meal. So, I did not eat for a 17-hour flight.
Preferred solution: Compensation, Reimbursement, Apology / Voucher
Loss: 75 USD EUR
Anna Lorraine Castillo

lost luggage

Dec 28, 2024
This is on behalf of my mother who lost a luggage and was not able to claim it at the YYC on her flight on March 3,2024.
Preferred solution: Refund
Anna Lorraine Castillo

Several delayed flight times from LAX to YYC and a lost lugg

Dec 28, 2024
This is on behalf of my mother who experienced a several delayed flight times at the LAX to YYC, from Clark Airport Philippines. She lost a luggage and was not able to claim it at YYC without a specific detail/proof of what has happened. We have followed up through phone calls but still no response.
Preferred solution: Refund
Vicky Coombes

Disabled persons issues

Dec 1, 2024
Dear EVA Air Customer Relations Team, I am writing to formally express my disappointment and distress regarding the seating arrangements on our recent flight with EVA Air. Our booking (Reference: 8X9XB3) included myself, Vicky Coombes (CPTSD), my son Zachary Stevenson (autistic), and our enabler, Josh Brock. It was clearly communicated at the time of booking that two of the passengers are disabled and require the assistance of an enabler during the flight. This was noted on our tickets and should have been accounted for in our seating arrangements. However, when we boarded the flight, we were shocked to find that we had been seated separately. Despite our protests, we were told that changes could not be made once onboard. This caused significant distress during the 11-hour journey. My son, who is autistic, was overwhelmed and anxious, and without the necessary support from our enabler, the experience was profoundly unsafe for both of us. I also suffered considerable anxiety and emotional distress due to the separation. Our experience was unacceptable and falls far short of the standard of care expected for passengers with disabilities. We are now facing serious repercussions: my son is currently refusing to fly again due to the trauma caused, and I am deeply anxious about our return journey on December 22nd (Bangkok to Heathrow, 12:40). I am requesting an urgent response from EVA Air detailing: 1. How the airline will ensure that we are seated together for the return flight. 2. What steps EVA Air will take to prevent such distressing experiences for disabled passengers in the future. 3. Compensation for the distress and unsafe conditions we endured on the outbound flight. Please acknowledge receipt of this complaint and confirm a resolution as soon as possible. We need reassurance that our safety and comfort will be prioritized for the return flight. Thank you for your immediate attention to this matter. I look forward to hearing from you soon. Kind regards, Vicky Coombes Booking Reference: 8X9XB3 07951548752
Preferred solution: Compensation, Either compensation or an upgrade for our return flight
James Crouch

Weather conditions

Nov 11, 2024
I was disrupted with a delay of 7hrs. Instead of departing at 1745hrs on 1st November it instead departed 00:45 the next day on 2nd November. The airline only provided a glass of juice and small bottle of water at the airport to passengers in this whole time. I purchased refreshments but no longer have receipts. I also missed the whole first day of my holiday as instead of arriving at 09:45hrs on the 2nd Nov I instead arrived at 17:00hrs
Thi Nani Duong

Sep 13, 2024
I was originally booked me on air Canada flight AC228 leaving at August 29 at 21:45 . Then they changed it on the e- ticket on WS132 leaving at 22:15 pm . Then when we arrived in Vancouver they changed our flight for Vancouver August 30 WS100 leaving at 6:00 am .

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