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Cathay Pacific Airways Limited, Hong Kong office:
9F, Central Tower, 8 Scenic Road,
Lantau, Hong Kong SAR, China
Flight left you disappointed? Let others know what happened
Website:
flights.cathaypacific.comPhone:
+852 2747 2747 WhatsApp chatMailing Address
Cathay Pacific Airways Limited, Hong Kong office: 9F, Central Tower, 8 Scenic Road, Lantau, Hong Kong SAR, ChinaOnly verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
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Max 120 characters (0)There are over 69711 complaints on AirAdvisor β with 339+ claims submitted!
Phone
UK Customer Support
+44 20 7660 8992
+852 2747 2747
Baggage Services
+44 20 7660 8992
Show phone numbers
Live chat
At the bottom of the Contact Us page, youβll find a QR code as well as a text link that opens the chat.Social media
You can contact Cathay Pacific on Facebook and X (formally Twitter).Sending a DM to Cathay Pacific could lead to a faster response time.
Cathay Pacific Airways Limited, Hong Kong office:
9F, Central Tower, 8 Scenic Road,
Lantau, Hong Kong SAR, China
Show Cathay Pacific address
Share your complaint - Tell other passengers what went wrong.
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Claims filed alone are often rejected. But donβt worry, we have a 98% success rate at getting your money back!
When we fight for you, Cathay Pacific will pay you more and pay you faster, plus our 30% commission is the lowest around.
Your personal information is 100% confidential and securely protected.
You can raise specific complaints with Cathay Pacific by visiting:
https://www.cathaypacific.com/cx/en_HK/contact-us/complaints-and-suggestions.html
If you seek compensation for the problems you had directly from Cathay Pacific, this may take 20+ weeks.
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As well as sharing your experience with others through AirAdvisor, you can complain to Cathay Pacific directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Cathay Pacific.
Had Issues with Flight?
You might be able to get up to Β£520 (β¬600) for your trouble!Automatic protection. No claims. No waiting.

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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AirAdvisor is rated Excellent 4.6 based on 31,377 reviews
It was easy to deal with and I got a postive response.
Nayab Zara Binti Mobaraic Ahmad
Verified CustomerGot the results I wanted and the process was smooth.
I used the service after my flight was delayed, and my claim was successfully settled within about four weeks.
Very easy to use, just save tickets, messages and pics of Departure boards to help with the claim.
Très réactif dans la résolution de préjudice liés aux problèmes de vols
Very responsive and assisstive. Having a smooth process.
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