Sort by
Most upvoted
Most recent
Filter by language
Keywords
Cancellation
Delay
Denied boarding
Baggage problem
Economy
Premium economy
Business
1st class
International
Domestic
Long-haul
Medium-haul
Short-haul
IndiGo Customer Service Contacts and How to File a Complaint
Get paid by IndiGo – without calls, complex complaints forms, or runaround:
Delayed, cancelled or baggage mishandled? Claim up to £520 (€600) for flight disruptions – or up to £1,600 (€1,920) for baggage. We handle the paperwork, follow-ups and legal process. You just wait for the money.
Delayed, cancelled or lost your baggage? Claim up to £520 (€600) in compensation. We handle the paperwork, calls, and the legal process – you just wait for the money.
- www.goindigo.in
- |
- Mailing address
Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi – 110001 India
Flight left you disappointed? Let others know what happened
Free to check
No win, no fee
Rated 4.5 (28,741 reviews)
Over €100M claimed2741 passengers complained about IndiGo here. Around half ended up compensated.
Flight left you disappointed? Let others know what happened
Customer support contact details
Website:
www.goindigo.inMailing Address
Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi – 110001 IndiaContact IndiGo
Phone, website & mailing address ↓ below
Free eligibility check – no card needed
No win, no fee – ever 830,000+ claims handled since 2017
Contact IndiGo
Website:
www.goindigo.in
Mailing Address
Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi – 110001 India
Only verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
Get answers to your questions about IndiGo
What do you want to ask AirAdvisor and the community?
Max 120 characters (0)Sort & Filter
Anveshita M
Verified | Jan 10, 2026
I have spent 9000 for both rescheduling and booking my flight now I want to cancel it but they are only refunding 1300
AirAdvisor Expert: Hi there, We understand your concern regarding the refund. Please note that the airline refunded the ticket cost to the original method of payment used for the booking. Any additional costs you incurred for rescheduling or rebooking the flight are separate and are not covered by the airline’s refund policy. We recommend contacting the airline directly regarding the remaining costs, as they are the only entity authorized to process payments beyond the original ticket price. We understand this may be frustrating and apologize for any inconvenience caused. Kind regards, AirAdvisor Team
Max 120 characters (0)
Anonymous member
Verified | Aug 30, 2025
Have book a flight just today Using my name as Emmanuel Mung min thang zou While in my documents it' is Emmanuel Mung
AirAdvisor Expert: Hi there, We are not the airline and we do not sell flight tickets. For any issues related to your booking details or name correction, please contact the airline or the ticket seller directly, as only they can make changes to your reservation.
Max 120 characters (0)
Anonymous member
Verified | Aug 30, 2025
Have book a flight just today Using my name as Emmanuel Mung min thang zou While in my documents it' is Emmanuel Mung
AirAdvisor Expert: Hi there, We are not the airline and we do not sell flight tickets. For any issues related to your booking details or name correction, please contact the airline or the ticket seller directly, as only they can make changes to your reservation.
Max 120 characters (0)
Sort & Filter
Sort by
Most upvoted
Most recent
Filter by language
Keywords
Cancellation
Delay
Denied boarding
Baggage problem
Economy
Premium economy
Business
1st class
International
Domestic
Long-haul
Medium-haul
Short-haul
286 comments
Veena Manuel D
Verified | Nov 1, 2026
Bangalore-Denpasar
Economy
Unknown
am writing to express my extreme disappointment and outrage over the appalling treatment we received from IndiGo staff during our journey from Bangalore to Bali on 12th October at 12:30 AM. We had excess baggage and approached the staff for assistance and guidance on how to resolve the situation. We specifically sought help from the manager, Mr. Issac, expecting him to guide us through the available options and help us find a reasonable solution. Unfortunately, his behaviour was absolutely unacceptable. He was rude, dismissive and completely indifferent to our concerns. He would not even make an effort to look at us while speaking. His only response was that we had to pay ₹30,000, that there was no other option, and that we simply had to pay and proceed. We repeatedly asked him whether there were any alternatives. Not once did he make an effort to explain possible solutions or guide us through the options available. Something as simple as suggesting that we redistribute some of the excess items into our cabin baggage, carry-on luggage, or hand over a few items to family members who were accompanying us could have made a significant difference. We were already running late and were under considerable pressure. In such a situation, we naturally expected the customer service team, especially someone holding a managerial position, to guide us calmly and professionally. Instead, we were left feeling helpless, pressured and completely unsupported. What was even more disappointing was the attitude of the team leader at the ticket counter (a Chinese male staff member) and Mr. Issac. Rather than demonstrating a willingness to assist passengers and explore practical alternatives, their approach gave us the impression that collecting the additional payment was their only priority. Is this what IndiGo considers customer service? A manager's responsibility is not merely to demand payment and tell customers they have no choice. It is to listen, communicate respectfully, explain policies and, wherever possible, help customers navigate difficult situations. Unfortunately, Mr. Issac failed on every one of these counts. The entire experience was humiliating, stressful and deeply disappointing. It is particularly frustrating that when customers genuinely need assistance, the very people responsible for helping them choose to behave in such an arrogant and insensitive manner. I strongly question the customer service standards and the quality of managerial training at IndiGo if this is how passengers are treated at the airport.
- Bangalore-Denpasar
- Economy
Oscar C
Verified | Oct 28, 2026Delhi-Barcelona
Economy
Technical problems
Dear Sir or Madam, I am writing to formally request compensation in relation to a delayed flight operated by IndiGo, under booking reference RBUFRE and PNR C5ZGWF. Before contacting you, I attempted to submit this claim through Indigo official website. However, the system does not allow me to proceed using the PNR C5ZGWF and my surname CEREZOCHINARRO, which has prevented me from filing the claim through their standard channel. The flight in question, although marketed and sold by Turkish Airlines, was operated by IndiGo. The flight arrived at its final destination with a significant delay due to a technical issue, which falls within the airline’s responsibility. Under applicable passenger rights regulations, including the Montreal Convention and, where relevant, Regulation (EC) No 261/2004, the operating carrier is responsible for the proper execution of the flight and for compensating passengers in the event of delays caused by technical problems. I initially submitted my claim to Turkish Airlines as the contracting carrier. However, they have explicitly refused to handle the claim and have redirected me to IndiGo as the operating carrier. Given the above, I kindly request that IndiGo: Reviews this case thoroughly Confirms the exact cause of the delay Provides the corresponding compensation in accordance with applicable regulations Please note that technical issues are generally not considered extraordinary circumstances and therefore do not exempt the airline from its compensation obligations. For your reference, I am including the relevant details: Booking reference: RBUFRE (Delhi - Istambul - Barcelona) PNR: C5ZGWF Passengers: Oscar Cerezo Chinarro / Javier Golbano Gómiz Nature of disruption: Delay due to technical issue Flight 6E11 Date: 11 April 2025 Departure time: 5:00 am Planned arrival time to Istambul: 14h (11 April 2026) Real arrival time to Istambul: aprox. 4.00 am (12 april 2026) Planned arrival time to Barcelona: 23:15h (11 April 2026) Real arrival time to Barcelona: aprox 11am (12 april 2026) A reply to my claim via email was never received.- Delhi-Barcelona
- Economy
Anonymous member
Verified | Oct 28, 2026Economy
Complaint Regarding Lack of Assistance at Mumbai Airport Following Flight Delay (PNR: V9132C
Dear Sir/Madam, I am writing to share my disappointment with the assistance we received at Mumbai Airport after a delayed flight caused us to miss our international connection, and to request your review of the matter. What happened Our flight from Goa was scheduled to depart at 10:35 am, with a connecting flight to Singapore at 2:05 pm. The Goa flight departed at 12:22 pm and reached the gate at Mumbai at 1:37 pm, so we could not make our connection through no fault of our own. In Goa, we were called and told that we would be put on the next available flight as there was a sure shot delay. However later were told flight will take off and that IndiGo officers in Mumbai would assist us on arrival and place us on the next available flight if we missed the connection. This reassurance was very welcome. Unfortunately, when we reached Mumbai, we found no one waiting to help us. When we approached the manager on duty, Mr. Raju, who had taken over from the duty officer, we did not receive the support we had been led to expect. He demonstrated a very condescending attitude in his speech, and behaviour. We were given various explanations as to why meals and accommodation could not be provided, and we were told we could rest in the waiting area of the airport and complain to who we wish. The way we were treated also left us feeling that rebooking us on another flight was a great favour being done for us, and that nothing further should be expected. We respectfully feel that rebooking and basic care for passengers whose connection is missed because of an airline delay is part of the airline’s responsibility, not a favour. We were also told that the in-airport transit hotel is reserved for international passengers, and that those on domestic flights are sent to hotels far from the airport, a process that takes considerable time to arrange. Since our journey was a single itinerary connecting to an international flight to Singapore, we felt we should have been treated as international transit passengers. As OCI cardholders, we also felt we were being treated differently from other passengers, and we would appreciate clarity on the basis for this decision. After a long and stressful journey that was not of our making, we found the overall response dismissive. We have been waiting at the airport with nothing …- Economy
Manuel D
Verified | Oct 21, 2026Bangalore-Denpasar
Economy
Unknown
We were travelling from Bangalore to Bali on 11th October at 12:30 AM and had excess baggage. We approached the manager, Issac, for guidance, but his behavior was extremely rude, dismissive, and unprofessional. He repeatedly insisted that we had no option but to pay ₹30,000, without making any effort to explain possible alternatives. The staff could have suggested redistributing items into our cabin baggage or handing some belongings to family members, if permitted. We were already running late and needed assistance, not an unhelpful attitude. Both Issac and the team leader at the ticket counter seemed more interested in collecting money than helping customers. This was pathetic customer service and completely unacceptable behaviour from people in responsible positions. A manager’s role is to guide and assist passengers, not make them feel helpless. This experience has left me extremely disappointed with IndiGo. I will think twice before ever travelling with IndiGo again, even if I visit India in the future. I hope the airline takes this complaint seriously and addresses the conduct of the staff involved.- Bangalore-Denpasar
- Economy
Manuel D
Verified | Oct 19, 2026Bangalore-Denpasar
Economy
Formal Complaint Against IndiGo Staff for Extremely Poor Customer Service, Unprofessional Conduct, and Lack of Customer Support
Log in Sign up for free You said: we had flight from bangalore to Bali on the 12th October midnight at 12:30am , we had access luggage and asked for suggestion from the manager and his name was Issac , he was rude and ruthless , not even looking at us and was just saying that pay 30k , you have no other option , but to pay 30k and move , we asked many a times as to what are the other options , he could have suggested that you move few items and can dump it in the hand baggage or the carryon or give it to your family members , we were late and couldnot think anything that point of time , it was the duty of the customer team member , but the TL , the one on ticket counter a chinese guy and Issac were more keen on takinf money from us rather suggesting and helping the customer. pathetic service , name sake manager , i will never ever travel in my life with Indigo -if ever i visit India - reframe and put it in a very stron complaint ChatGPT said: Writing Subject: Formal Complaint Against IndiGo Staff for Extremely Poor Customer Service, Unprofessional Conduct, and Lack of Customer Support Dear IndiGo Customer Relations Team, I am writing to express my extreme disappointment and outrage at the appalling treatment we received from your staff at Bengaluru Airport while travelling from Bengaluru to Bali on 12 October at 12:30 AM. During check-in, we were informed that we had excess baggage. We approached the manager, a staff member named Issac, seeking guidance on the available options to resolve the issue. Unfortunately, instead of offering assistance, explaining the baggage policy, or helping us find a practical solution, he was incredibly rude, dismissive, and completely unprofessional. His response was essentially that we had no option but to pay ₹30,000. He repeatedly insisted that we pay the amount without making any meaningful effort to explain the alternatives available to us. He would not even make the effort to properly engage with us or address our concerns with basic courtesy and respect. What made this experience particularly unacceptable was the complete absence of customer support. We were already running late and were under considerable pressure. In such a situation, we expected a manager to guide us calmly and professionally. Simple, practical suggestions could have made a significant difference, such as redistributing some items into our permitted cabin baggage, transferring belongings to family members travelling with us, or exploring any other options permitted under IndiGo's baggage policy. We were not asking for special treatment or an exemption from the rules. We were asking for guidance, reasonable alternatives, and basic human courtesy. The conduct of Issac, along with the team leader at the ticket counter, who was a Chinese male staff member, was equally disappointing. Rather than helping us understand our options, the interaction left us with the impression that collecting the excess baggage fee was their only priority. Instead of resolving a customer's concern, they made an already stressful situation significantly worse. I find it deeply concerning that a person holding a managerial position could demonstrate such a complete lack of empathy, communication, and customer-handling skills. A manager's responsibility is not merely to demand payment but also to explain policies, guide customers through available options, and handle difficult situations with professionalism and respect. This was not just poor service; it was a complete failure of customer care. The experience left us feeling helpless, disrespected, and thoroughly frustrated. No customer should have to deal with such dismissive behaviour when seeking assistance from an airline's own staff. IndiGo may have established baggage policies, but policies do not justify rude behaviour, indifference, or a refusal to guide customers. The way a company treats its customers during stressful situations says far more about its service standards than any advertisement or customer-service promise. As a result of this experience, I have completely lost confidence in IndiGo. What should have been the beginning of our journey to Bali became an extremely unpleasant experience before we had even boarded the flight. I am genuinely reluctant to ever travel with IndiGo again, even on future visits to India. This is the level of dissatisfaction your staff's conduct has created. I expect IndiGo to take this complaint seriously and not dismiss it with a generic, templated apology. I request the following: A formal investigation into the conduct of Issac and the team leader on duty at the Bengaluru Airport ticket counter. A review of the airport CCTV footage and any available staff interaction records, if available, to establish how the situation was handled. A clear explanation of the baggage charges imposed, the applicable policy, and the alternatives available to passengers in such circumstances. A written response from the concerned customer relations or airport management team, explaining what action will be taken to address this incident and prevent similar experiences for other passengers. I would appreciate a response that addresses the specific concerns raised in this complaint rather than a standard apology that offers no accountability. IndiGo needs to understand that customers deserve more than a demand for payment when they approach staff for help. They deserve respectful communication, transparent explanations, and reasonable assistance within the airline's policies. This experience has seriously damaged my trust in IndiGo, and I expect the airline to take responsibility for the way its staff treated us. I look forward to your formal response and a satisfactory resolution.Overall
PNR/Booking Ref.: X9DC8P Log in Sign up for free You said: we had flight from bangalore to Bali on the 12th October midnight at 12:30am , we had access luggage and asked for suggestion from the manager and his name was Issac , he was rude and ruthless , 
ZERO
- Bangalore-Denpasar
- Economy
Bikram T
Verified | Oct 17, 2026Kathmandu-Amsterdam
Economy
No reason given
We are a group of 7 passengers with a confirmed booking (Reference: BDI64R) with IndiGo Airlines for a flight from Mumbai (BOM) to Amsterdam (AMS). IndiGo cancelled the flight. On multiple phone calls, I explicitly instructed them not to refund and to rebook our group instead. Despite my clear instructions, IndiGo processed a full refund automatically without my consent. IndiGo claimed there were "no operational flights until 31 March." However, one of our passengers successfully purchased and traveled on an IndiGo flight to the same destination, proving this statement false. IndiGo then stated the booking was "closed" because the refund had been processed. They asked us to wait and then stopped responding entirely for over 5 days. As a result, all 7 passengers were forced to purchase alternative tickets on another airline at significantly higher fares. I filed a complaint with the DGCA in India but have received no response. We are seeking reimbursement of the fare differences for all 7 passengers.- Kathmandu-Amsterdam
- Economy
Anonymous member
Verified | Oct 12, 2026Mumbai-Manchester
Economy
Qatar and Indigo have to give my copans and my expenses stayed in Mumbai hotel
I was first travel from Manchester airport to Doha with Qatar Air then Qatar operate through indigo Doha to Mumbai airport indigo air luggage not arrived then indigo Courier next day to my Location address in India. 18 April 2024 my departure time was 17:50 at Mumbai airport with indigo Mumbai to Doha unfortunately they didn't inform me flight time was changed indigo counter say flight gone in morning I told you didn't informed me they said it's not our problem it's Qatar Air problem but Qatar counter open midnight I was waited till midnight then Qatar it's indigo problem when I go to indigo counter they said not our problem then they gave Qatar office telephone number but I rang to Qatar office only message no voice then Qatar counter said go to information desk and re-book before morning information counter rang to Qatar office and re-booked 25 April 2024 with Qatar Air Mumbai to Doha and Doha to Manchester it's was too much trouble on all night in morning I was stayed in Mumbai till 25April I was filled from through website about accommodation information received we will reply in 28 days but still not any reply from them.Overall
- Too much trouble at Mumbai airport
- None
- Mumbai-Manchester
- Economy
Rubisha P
Verified | Oct 8, 2026Kathmandu-Amsterdam
Economy
No reason given
we are 7 passengers including 1 baby and one under 18. our flight was cancelled and despite my explicit request not to refund rather book another flight. i got the refund without my consent. They made a excuse telling the refund was automatic and they are not operating any flights. however one of the seven passenger bought the tickets in higher fair for same route and same destination. you could also check the detail in our conversation with airlines. should you desire more information please do not hesitate. Thank you for your help- Kathmandu-Amsterdam
- Economy
Lucie F
Verified | Oct 7, 2026Male-Prague
Economy
Unknown
Your company unjustifiably and unilaterally cancelled my reservation and refused to allow me to board without providing a reason, failing to offer me appropriate alternative transport to my final destination in the European Union (Prague) in accordance with applicable legal regulations.- Male-Prague
- Economy
Anonymous member
Verified | Oct 6, 2026Kiritimati-Jammu
Economy
Unknown
During my travel from New Delhi to Jammu (IXJ) on 04.10.2026 in Indigo flight no.6E5161-SEQ-0021, PNR - B4V5HL. My bag got damaged . Requested to resolve the issue and also that care should be taken to safeguard the bags of the passengers. An early resolution & response is appreciated. Attaching a photo of the bag tag and hole in the bag.- Kiritimati-Jammu
- Economy
Anonymous member
Verified | Oct 6, 2026Kiritimati-Jammu
Economy
Damage of lagguage/bag during my travel from New Delhi to Jammu (IXJ) on 04.10.2026 in Indigo flight no.6E5161-SEQ-0021, PNR - B4V5HL.
During my travel from New Delhi to Jammu (IXJ) on 04.10.2026 in Indigo flight no.6E5161-SEQ-0021, PNR - B4V5HL. My bag got damaged . Requested to resolve the issue and also that care should be taken to safeguard the bags of the passengers. An early resolution & response is appreciated. Attaching a photo of the bag tag and hole in the bag.Overall
- Poor customer service
- Good food
- Kiritimati-Jammu
- Economy
- Desired solution
Other - Bhargava/Laxmik B4V5HL 040CT26 6E-0312128322 CXI to IXJ
Venkata Karthik M
Verified | Oct 1, 2026Amsterdam-Hyderabad
Economy
Problems at airport
My claim is based on Regulation (EC) No. 261/2004 (EU261), as our journey from Amsterdam (AMS) to Hyderabad (HYD) was booked under a single PNR, VFQCXK, for three passengers, with Hyderabad being our final destination. The original scheduled arrival time in Hyderabad was approximately 07:20 AM. Due to the disruption and subsequent rerouting, we eventually arrived in Hyderabad at approximately 13:20 PM, resulting in a delay of approximately six hours at our final destination. 1. Rerouting was not provided at the earliest reasonable opportunity: Although our inbound flight arrived in Mumbai approximately one hour late, IndiGo booked us on the 11:40 AM Mumbai–Hyderabad flight. However, Mumbai–Hyderabad flights were operating between roughly 7:00 AM and 8:00 AM and between 9:30 AM and 10:30 AM, which could have enabled us to reach Hyderabad substantially earlier. More importantly, we observed that some passengers who travelled with us on the same AMS–Mumbai flight were accommodated on these earlier Mumbai–Hyderabad flights. We chose to remain calm and cooperative throughout the disruption and followed the instructions provided by IndiGo staff at Mumbai Airport. We did not create a disturbance or insist aggressively on preferential treatment because we reasonably expected IndiGo to arrange the earliest available rerouting for all affected passengers. However, it appeared that passengers who raised their concerns more forcefully about missing their connections were given priority and accommodated on the earlier flights, while we were required to wait until the 11:40 AM flight. Under Article 8 of Regulation (EC) No. 261/2004, passengers are entitled to rerouting to their final destination at the earliest opportunity under comparable transport conditions. If earlier flights were available and passengers from our same disrupted flight were accommodated on them, we respectfully ask IndiGo to explain why our family was not offered the same opportunity. 2. Lack of care and assistance during the prolonged waiting period: We also wish to highlight that during the prolonged waiting period at Mumbai Airport, IndiGo did not provide us with food, refreshments, meal vouchers or other reasonable assistance. No lounge access or alternative refreshment arrangements were provided either. We understand that lounge access itself may not constitute a specific entitlement under EU261. However, given the prolonged waiting period and the substantial delay ultimately experienced at our final destination, we would like IndiGo to clarify what care and assistance was provided to us during this period and how this complied with the airline's obligations under Article 9 of Regulation (EC) No. 261/2004. 3. Final destination delay: Regardless of the circumstances that caused the initial disruption, our final arrival in Hyderabad was approximately six hours later than scheduled.- Amsterdam-Hyderabad
- Economy
Reshma M
Verified | Sep 17, 2026Mumbai-London
Economy
No reason given
Actually they are ready to pay indirect cost but these costs are due to inconvenience caused by them.- Mumbai-London
- Economy
Jinesh J
Verified | Sep 9, 2026Delhi-Udaipur
Economy
Missed flight due to severe airport security delays
On 21 March 2020, I was travelling from Delhi to Udaipur on an IndiGo flight. I reached Delhi Airport in sufficient time, but I was delayed for a long time because of the security/mandatory COVID-19 screening and extremely long queues at the airport. As a result, I was unable to reach the boarding gate in time and missed my flight. The airport was experiencing severe delays and long queues that day, which was widely reported in the media. I had to face financial loss and significant inconvenience because I missed my flight. I request IndiGo to investigate what happened and provide appropriate compensation/refund for the loss I sufferedOverall
- not arrange alternative flight and didn't give refund also
- check for COVID
- Delhi-Udaipur
- Economy
- Loss: €100
- Desired solution
Refund
Jinesh J
Verified | Sep 9, 2026Delhi-Udaipur
Economy
thet not arrange for alternative flight for they people eho missed flight for airport fault
This during COVID i was flight Delhi to udaipur but I can't go domestic airport because tight security can check every people so i was late and I missed my flight Reasons for Airport's mistake. I missed my flight for his fault but he didn't arrange next flight alternative and didn't give refund alsoOverall
- during COVID without informing the cancelled flight and they not alternative flight
- crew
- Delhi-Udaipur
- Economy
- Loss: €100
- Desired solution
Refund
Itishree S
Verified | Sep 7, 2026Lucknow-Bangalore
Economy
Unknown
Dear IndiGo Customer Relations / Baggage Services, I am writing to formally lodge a complaint regarding severe damage caused to my brand-new American Tourister trolley bag during my recent travel with IndiGo on 5th sep from Lucknow to Banglore Upon collecting my luggage at the baggage carousel, I discovered that the trolley had been broken beyond repair. The structural damage is so severe that the bag is completely unusable and cannot be reused under any circumstances. Since this was a brand-new purchase, this incident has caused me significant financial loss and inconvenience. As per airline baggage liability guidelines, the airline is responsible for damage sustained to checked luggage while in its custody.- Lucknow-Bangalore
- Economy
Itishree S
Verified | Sep 7, 2026Lucknow-Bangalore
Economy
Terrible customer service - bag broken
Dear IndiGo Customer Relations / Baggage Services, I am writing to formally lodge a complaint regarding severe damage caused to my brand-new American Tourist trolley bag during my recent travel with IndiGo on [5th September, 2026] from [Lucknow] to [Bangalore], under PNR [VE6Z7A]. Upon collecting my luggage at the baggage carousel, I discovered that the trolley had been broken beyond repair. The structural damage is so severe that the bag is completely unusable and cannot be reused under any circumstances. Since this was a brand-new purchase, this incident has caused me significant financial loss and inconvenience. As per airline baggage liability guidelines, the airline is responsible for damage sustained to checked luggage while in its custody. Details of the Incident: Bangalore Passenger Name: Itishree Singh Flight Number: 6E - 325 Date of Travel: 5th September, 2026 I have attached clear photographs of the broken trolley, along with my boarding pass and baggage tag, for your immediate verification. Given that the bag is a total write-off, I request a full refund for the purchase value of the trolley at the earliest. Please review this case and initiate the compensation process to my bank account or original mode of payment. Looking forward to a prompt and positive response. Sincerely, [Itishree Singh] [7905628176] [Itishree.saphana@gmail.com]Overall
- Poor customer service (my bag is broken)
- Good food
- Lucknow-Bangalore
- Economy
- Loss: €8000
- Desired solution
Anonymous member
Verified | Sep 3, 2026Delhi-Athens
Economy
regarding baggage claim give
baggage lost but airline no give good response. my bag have in very slanted things and my cloth and needley docoment . plzOverall
- no good
- Delhi-Athens
- Economy
- Loss: €1500
Anonymous member
Verified | Sep 2, 2026Delhi-Athens
Economy
बैग गुम करने में कंपनी को शिकायत
इस कंपनी ने कोई सुझाव नहीं दिया है, मेरा बैग गुम कर दिया और ना ही कोई जानकारी या समाधान कर रही । इसकी सर्विस बिलकुल ज़ीरो है । अमनOverall
- no good
- good
- Delhi-Athens
- Economy
- Loss: €500
- Desired solution
Refund
Tahmina A
Verified | Aug 29, 2026Dhaka-Helsinki
Economy
The flight from Mumbai to Amsterdam was late which caused me to miss my last flight from Amsterdam to Helsinki. I tried contacting Indigo and KLM airlines in the airport but received no help from them. The KLM airlines told me to contact Indigo, and Indigo airline told me to contact KLM. My spouse kept calling to the headquarters of Indigo in India. After few hours of running from here and there, I was issued a ticket for a next available flight from Ams-Hel which was more than 6.5 hours later than my previously missed flight. In addition, I was given only a 10 euro food voucher. When I landed in Helsinki, I couldn't find my luggages. Since it was midnight, there were no officials in aiport lost baggage center. Thus, I had to leave airport without my luggages. Then I complained on KLM website about my luggages and it took me 6 days just to get my PIR number: HELKL30135. The customer service of Indigo and KLM wasn't of much help since I never received any communication. When I tried to contact them, it would put me in queue with an automated message but no representative ever showed up. Finally, I received my luggages after almost 10 days which wasn't even delivered to my home. Instead I had to go to Tampere airport and picked up my luggages. There were many necessary items in my luggage (foods, clothes, prescribed medicines) and I had to manage without them for 10 days without even knowing if I would ever get them back.
- Dhaka-Helsinki
- Economy
Rajat J
Verified | Aug 23, 2026Hyderabad-Zurich
Economy
Claim escalated to airline
It has been a neusense, leaving my tourism trip i had to go to airport 2-3 time to check on the baggage on 13th Aug 2026, i landed to zurich and waiting for 2 hours at the baggage belt hoping to see my luggage after. After long wait I went to the lost and found department office and they had my form already printed out with them and they informed me that my luggage has been left behind at doha airport. I filled pir and left the airport, needed a shower as I have traveled for 18hours, but my immediate belongings were not with me, I went out to buy some underwear and a pair of dress, shoes for self, some cosmetics and other necessary items. Next day on 14th August 2026 I got a call from the airport that 1 bag has been recieved. They said they would send it at my hotel, so leaving my tour I went to the hotel to check for my bag, I received 1 bag out of 2. On asking the delivery person said that, he doesn't have any information about the second bag and he was just asked to deliver this. For getting some clarity I had to go to the airport again, and they said the second bag was at doha airport only and no details why it has been left behind again. I had to give another address and leave, wasting my entire half a day after 2pm, next day I took a train to Innsbruck to continue my trip, the luggage was received at my Innsbruck hotel at 11:30pm on 15th Aug, wasting entire 3 days of my trip.
- Hyderabad-Zurich
- Economy
- Claim escalated to airline
Swati K
Verified | Aug 21, 2026Delhi-Leh
Economy
Attempted theft and damages on bicycles under Indigo's possession
On 7 July 2026, I travelled on IndiGo flight 6E6350 from New Delhi (DEL) to Leh (IXL), PNR XD7Y2A. I had pre-purchased the "Sports Equipment Handling" service to check in my bicycle. On arrival in Leh, I collected my bicycle in a severely damaged condition, showing clear signs of manipulation by a third party during transport: the front wheel axle had been partially removed, and the front brake lever was forced and damaged. The bike bag also showed a hole. I reported the damage immediately to IndiGo staff at Leh airport, who photographed my boarding pass and the damage. Because the bicycle was essential equipment for a cycling expedition in Ladakh, I had to arrange emergency repairs locally in Leh (invoice available). I filed a formal complaint with IndiGo on 8 July 2026, including photographs. After an exchange lasting several weeks (IndiGo initially requested bank statements, then GST-compliant repair invoices, which I provided), IndiGo rejected the claim on 8 August 2026 and offered only an INR 5,000 travel voucher (~€53) as a goodwill gesture, which is far below the actual damage sustained (bicycle valued at approximately €500, plus repair costs). I formally rejected this offer as full and final settlement and requested, among other things, a certificate of deterioration/PIR (or written confirmation the damage was reported on arrival), clarification on the GST invoices, acceptance of an independent damage assessment, and preservation of CCTV footage from Delhi and Leh airports. IndiGo has not yet provided a substantive response to these outstanding points. I am seeking compensation for the damage caused to my checked sports equipment while in IndiGo's custody.Overall
- Attempted theft on sport equipments and damages (bicycles)
- Delhi-Leh
- Economy
- Loss: €450
- Desired solution
Refund
Expenses reimbursement
Other - On 7 July 2026, I travelled on IndiGo flight 6E6350 from New Delhi (DEL) to Leh (IXL), PNR XD7Y2A. I had pre-purchased the "Sports Equipment Handling" service to check in my bicycle. On arrival in Leh, I collected my bicycle in a severely damaged condition, showing clear signs of manipulation by a third party during transport: the front wheel axle had been partially removed, and the front brake lever was forced and damaged. The bike bag also showed a hole. I reported the damage immediately to IndiGo staff at Leh airport, who photographed my boarding pass and the damage. Because the bicycle was essential equipment for a cycling expedition in Ladakh, I had to arrange emergency repairs locally in Leh (invoice available). I filed a formal complaint with IndiGo on 8 July 2026, including photographs. After an exchange lasting several weeks (IndiGo initially requested bank statements, then GST-compliant repair invoices, which I provided), IndiGo rejected the claim on 8 August 2026 and offered only an INR 5,000 travel voucher (~€53) as a goodwill gesture, which is far below the actual damage sustained (bicycle valued at approximately €500, plus repair costs). I formally rejected this offer as full and final settlement and requested, among other things, a certificate of deterioration/PIR (or written confirmation the damage was reported on arrival), clarification on the GST invoices, acceptance of an independent damage assessment, and preservation of CCTV footage from Delhi and Leh airports. IndiGo has not yet provided a substantive response to these outstanding points. I am seeking compensation for the damage caused to my checked sports equipment while in IndiGo's custody.
Rajesh P
Verified | Aug 17, 2026New York-Delhi
Economy
Terrible customer service at airport. Available staff is not ready to address our concern and wait for their seniors for hours.
However we have good experience in flight but we found our check-in baggage damaged at Delhi airport and no concerned person available to address our concerns. An Indigo employee named Manish was asking us to wait for more than an hour for their senior to come. Since we have connecting flight to travel further we were not able to wait and asked him to provide a reference number for our complaint to communicate further in future. Which he has not provided and he is not ready to share his employee details like employee number or code to quote further. We would like to know how our concerned will be addressed and where to communicate in future.Overall
- Poor customer Service
- New York-Delhi
- Economy
Neelam M
Verified | Aug 15, 2026Mumbai-Calicut
Economy
Request for Full Refund Without Cancellation Charges Due to Medical Emergency – PNR DD7JJA
Dear Sir/Madam, I am writing to inform you that my family and I will be unable to travel on our scheduled flight on 18 August 2026 under PNR DD7JJA due to an unforeseen medical emergency requiring my emergency surgery. As my surgery and subsequent medical condition make it impossible for me to undertake the journey, my family members are also unable to travel as planned. This unfortunate situation is entirely beyond our control. In view of these exceptional circumstances, I respectfully request that IndiGo process a full refund of the entire booking amount without deducting any cancellation charges. If a monetary refund is not possible, I would appreciate the issuance of travel credit for the full booking value, without any cancellation fee deductions. I kindly request that this case be considered compassionately and that all cancellation charges be waived in light of the genuine medical emergency. I am prepared to provide all relevant supporting documents, including medical records, a doctor's certificate, and any other documentation required to substantiate my request. I sincerely hope IndiGo will consider this request on humanitarian grounds and extend its support by approving a full refund or full-value travel credit without any deductions. Thank you for your understanding and prompt attention to this matter. I look forward to your favorable response. Yours faithfully, Neelam Mahakal & Family +91 9920103576 neelam277@yahoo.com PNR: DD7JJA
- Mumbai-Calicut
- Economy
- Loss: €54000
- Desired solution
Refund
Surbhi B
Verified | Jul 30, 2026Manchester-Delhi
Economy
Technical problems
I have added all info in a screenshot which was sent to Indigo as a formal complaint and request for compensation .- Manchester-Delhi
- Economy
Swarna M
Verified | Jul 24, 2026Hyderabad-Atlanta
Economy
Additional Information Regarding Value of Delayed Baggage and Compensation Request for Claim Reference ATL DL 34824 Booking Reference HZYXGM /C72PZ5 Skymiles Number 9956858097 Dear Air France Baggage Services Team, I would like to provide additional information regarding my delayed baggage claim and request that it be included in the review of my case. My delayed baggage contains personal belongings with a total value of more than € 30000including expensive clothing and personal items that I purchased with great care. The baggage also contains a Lord Krishna idol that is extremely precious and has deep personal and sentimental value to me. This item is not only valuable but also has significant emotional and spiritual importance. The delay of my baggage has caused me considerable stress and concern because these belongings are irreplaceable to me. In addition, my essential supplements and healthcare-related items were also inside the bag, which disrupted my planned health routine. I kindly request that this additional information be added to my existing delayed baggage claim and considered while reviewing my request for appropriate compensation and reimbursement. I appreciate your attention to this matter and request an update regarding the status of my baggage and resolution of my claim. Thank you. Sincerely, Swarna Manda [Phone Number: 843-469-3016] [SkyMiles Number: 9956858097] [Case/Baggage Claim Reference Number: ATL DL -34824] Booking Reference: HZYXGM/C72PZ5
- Hyderabad-Atlanta
- Economy
Kaina M
Verified | Jul 22, 2026Kochi-Malta
Economy
My luggage was missed on 13th of july. And i received my luggage on 19th of july. In these period i faced lot of problems. Because i don't know where is my bag and what happened to my bag. Because everyday when i call to airline they don't know where is my bag and there is no updation. And also there are so many things are damaged inside the luggage. Please do something ASAP.
- Kochi-Malta
- Economy
Kaina M
Verified | Jul 19, 2026Kochi-Malta
Economy
I checked in my bag from KOCHI. And they said that i can collect the luggage from MALTA. After that i didn't see mu luggage. And i landed malta on 13th july 2026. And it's been almost 7 days now that my luggage was missed. And inside the luggage there are so many things that's been already damaged now. Because of my luggage missing i faceed so many problems. I'm requesting you to Please do something ASAP. Thank you.
- Kochi-Malta
- Economy
Ronak K
Verified | Jul 16, 2026Mumbai-Manchester
Economy
No reason given
when they cancle my flight at that time they told me your refund coming in 48 hr. then after i also Waite like 3 week and they said may be it take time at least 6 week ok i am waiting than after no refund its come what can i do is it not fair for any customer. now 4 month go and then also no come any refund.- Mumbai-Manchester
- Economy
Gary A
Verified | Jul 1, 2026Manchester-Bangkok
Economy
Problems at airport
I spent £145.00 on food and drinks at mumbai airport BUT I paid in cash with no receipts.. Good Morning Indigo I am emailing you to demand a sizeable refund due to the appalling circumstances listed below.. On the 25th of November my wife who as lung cancer and myself a 71 year old, who as just undergone a knee replacement.. Were booked on a flight to Thailand with Go-indigo, due to our ill health we travelled business class. We were due to arrive in Bangkok at 09.45am on the 26th of November. My wife was due to have another appointment regarding her cancer issues at the med-park hospital at 2pm on the 26th November. To our dismay upon arrival at the check-in at Manchester airport at 9.00am for our 11.40am flight to Mumbai.. We were informed that there was a problem with the aircraft, and there would be a significant delay.. We were given a £7 voucher for the duty free.. Our first leg of our journey to Thailand which was to Mumbai eventually set off at 16.15pm.. 4hrs 35mins delayed. Upon arriving in Mumbai at 6.45am we had obviously missed our connecting Indigo flight to Bangkok.. We were informed that the next flight to Bangkok would be 15.50pm.. this again was delayed, and left Mumbai at 16.25pm.. Me and my wife had to sit around the airport for over 9 hrs in our bad health conditions. Indigo ticked our boarding cards offering a free drink at KFC ( sprite or coke ) DISGUSTING After boarding our plane to Bangkok, imagine our dis-pleasure to be told by other business class flyers. That they were put up in the airport hotel for 8hrs with food and drinks, and comfort and beds to sleep. We were struggling with our health, and we were offered a free drink at KFC ?? which we never frequent.. Not even received an hot beverage, you should be disgusted with your service. We eventually arrived in Bangkok at 22.10pm, 12hrs 25mins later than we should have arrived.. My wife missed her 14.00pm appointment and we had to re-book her appointment 2 days later.. Which in turn ruined our planned stay at Jomtien for the grand 2 day firework festival.. All in all going business class with Indigo was the worst experience ever.. To arriving at Manchester airport at 8.00am on the 25th and finally arriving in Bangkok at 22.10pm on the 26th.. That is one hell of a delay and we certainly were not cared for, on top of this delay, all our hospital and holiday plans were ruined. I hope you have the decency to offer a substantial refund for your delays and lack of respect for your passengers. Lets hope you can settle this in a proper manner, otherwise I will instruct my solicitor to sue Go-indigo Airlines.. It was over 12hrs late to our final destination- Manchester-Bangkok
- Economy
Vivek V
Verified | Jun 25, 2026Manchester-Delhi
Economy
IndiGo acknowledged my compensation claim and requested my NEFT/bank details for payment. I provided all the required information immediately. However, after receiving my bank details, IndiGo stopped responding. I have sent several follow-up emails, including on 18 May 2026 and 5 June 2026, and I also sent two additional reminders, but I have not received any further response or update regarding my compensation. Despite complying with all their requirements, the compensation has not been paid, and there has been no communication from the airline. I would appreciate AirAdvisor’s assistance in pursuing this claim and obtaining the compensation owed.
- Manchester-Delhi
- Economy
Sumit K
Verified | Jun 17, 2026Kolkata-Duesseldorf
Economy
Successful claim
On 6th June, I traveled from Kolkata to Düsseldorf via Delhi and Amsterdam with KLM. During the final leg of my journey (Amsterdam to Düsseldorf), my checked baggage was mishandled and did not arrive with me at my destination. I reached my hotel late at night on 7th June without my luggage. This caused significant stress and inconvenience, as I was in a foreign country without access to my essential belongings, including clothing and personal items. I was also very worried about when—or if—my baggage would be returned. My baggage was finally delivered on 10th June, after a delay of approximately 3 days. During this period, I had to purchase essential items such as clothing and toiletries, totaling €142.37 (receipts available). Additionally, I had to make two trips to the airport to follow up on my baggage. This resulted in transportation costs of approximately €92 (23 × 4 trips) incurred through cab travel. Unfortunately, I was unable to collect receipts for these taxi expenses, but the costs were necessary and directly related to resolving the baggage issue. Overall, this situation caused unnecessary inconvenience, extra expenses, and disrupted my travel experience after a long international journey. I kindly request KLM to reimburse my expenses and provide appropriate compensation for the mishandling and delay of my baggage.
- Kolkata-Duesseldorf
- Economy
- Successful claim
Gurpreet S
Verified | Jun 3, 2026Amritsar-Manchester
Economy
Hi My name is Gurpreet Singh,I book a flight Amritsar to Manchester on 30/5/2026 which is should arrive Manchester by 31/5/2026 but when I arrive to Amritsar airport they told me your flight has been cancelled and told me to go home and come next day.i park my car Manchester airport which I should to pick up 31/5/2026 but my flight has been cancelled so I didn’t come on time,they charged me extras for parking.
- Amritsar-Manchester
- Economy
Anjaly J
Verified | Jun 1, 2026London-Kochi
Economy
London to Cochin was the total flight journey. There was a 2 hours 20 minutes layover in Bombay. The london to bombay leg was delayed by 1 hour, because of which the passenger was denied access to the planned bombay to Cochin flight. Instead, another flight was arranged by the airline (Indigo) with a 5 hour layover. There was sufficient time to complete the layover in Mumbai and board the planned flight, but Indigo re-routed to another flight with no refreshments offered. The passenger is a diabetic and blood pressure patient and this delay is very impactful.
- London-Kochi
- Economy
Prem Kumar M
Verified | Jun 1, 2026Hyderabad-London
Economy
Thank you for your response. I respectfully reject your conclusion and request that this matter be reviewed again at a higher level. Firstly, regarding my son’s visa, he is only two years old and was travelling with both of his parents. He held a valid visa. The issue raised at the airport was a technical issue relating to the share code. To clarify the matter, I contacted UK Immigration Support directly and was advised that my child had the right to travel and could travel without a share code in these circumstances. I communicated this information to your staff and showed the evidence available to me, but it was not accepted. Secondly, the events of our journey caused significant distress to my family. Our flight on 16 May was scheduled for 5:00 AM. We arrived at the airport at approximately 1:00 AM with our two young children. We were then informed that the flight had been postponed until 2:30 PM. We did not receive any prior notification of this major schedule change. Due to the visa issue involving my younger son and the uncertainty created by the delay, we made the difficult decision for only three family members to travel. This was extremely upsetting for us as parents. When we returned for the afternoon flight, we experienced further difficulties during check-in regarding baggage allowances. After considerable delay and stress, we were finally checked in and travelled to Mumbai. However, the problems continued in Mumbai. On several occasions we were stopped and informed that our booking was not valid for 16 May and that the flight was scheduled for the following day. This created further confusion, anxiety and exhaustion for my family. After discussions with airport management, we were eventually allowed to proceed. We then waited until late at night for boarding. At the final stage of boarding, we were stopped again. By this point, my family had already endured many hours of uncertainty and stress. My wife was forced to repeatedly request assistance from staff in order to allow us to travel. The emotional impact on us, particularly with young children involved, was significant. Unfortunately, the problems did not end there. After arriving in London, our baggage did not arrive with us. We received our bags on different days, and some of the baggage was damaged. In addition, valuable items were missing from our luggage. I have already provided photographs and evidence of the damage and missing items. Considering all of the above circumstances, I believe this case involves far more than a simple visa-related issue. My family experienced: Denial of boarding for my young son despite holding a valid visa. Major flight schedule changes without proper notification. Repeated booking and boarding issues. Significant delays, confusion, anxiety and distress throughout the journey. Delayed baggage delivery. Damaged baggage. Missing personal valuables. The entire experience caused substantial emotional distress and financial loss to my family. It has been a traumatic experience, particularly for my wife and children. Therefore, I request: Full reimbursement of all charges deducted in relation to my son’s ticket. Compensation for the disruption, delays and distress caused throughout the journey. Compensation for damaged baggage and missing items. A full investigation into the handling of our booking and travel experience. Escalation of this complaint to the appropriate senior customer relations team for independent review. If this matter cannot be resolved fairly, I will have no option but to escalate the complaint to the relevant consumer protection, aviation and dispute resolution authorities for further review. I hope IndiGo will reconsider its position and provide an appropriate resolution. I look forward to your response. Yours sincerely, M prem Kumar
- Hyderabad-London
- Economy
Paulo C
Verified | May 26, 2026Mumbai-Lisbon
Economy
i contacted turkish airliines almost on a daily basis to ask about my bag and to tell them that I was having to spend money on clothing. They told me to feel free to buy what ever i felt necessary that they would then compensate me. After this whole ordeal, they told me they had a limit of 50 dollars a day, which makes no sense. How does someone with no clothing or personal items get by with 50 dollars a day and still have to travel back and fourth to Lisbon airport. I specifically asked them if there was some kind of daily limit and they clearly said NO without question. Lisbon airport is another disaster where I got the worst possible service imaginable but I think that's probably a different story. At the end of the day, I would love to have all that I've had to spend and PLUS anything for compensation, they shouldn't be able to do this to people.
- Mumbai-Lisbon
- Economy
Sukanya B
Verified | May 18, 2026Delhi-London
Economy
No reason given
They didn't deliver my baggages yet. I called the airline to get any update and they said they are yet to trace my baggage which is so unprofessional. It's been 2 days I still haven't received my baggage- Delhi-London
- Economy
Alanta J
Verified | May 10, 2026Manchester-Kochi
Economy
Claim escalated to airline
It was extremely disappointing travel experience with indigo. Our flight from Manchester to Kochi had transit at Mumbai. Flight from Manchester was at expected to be arrived at 2.20 am at Mumbai but arrived at 3.45 am. Out connection flight was at 5.35 am from same terminal. We completed our immigration clearance and baggage recheckin asap and reached at connection flight gate at 5 am. Unfortunately they didn't allow us to on board with a strange justification. They assumed that our flight from Manchester would be late. So they cancelled the tickets of all transit passengers and from the 5.35 flight and offered alternative options which was not convenient for us. The flight wasn't depart when we arrived at the gate and we reached the gate well before the gate closure time. The response from the group staffs was so disappointing. They didn't value the passengers time and convenience. They offered us evening 5.10 flight resulting us to spend more than 12 hrs in the airport. We had our 8 month old baby with us. They didn't provide any baby food. After hours of arguments with the ground staff they offered a hotel room. Still our entire day was spoiled and the international trip was a stressful experience. We reached our final destination, Cochin at 8.15 pm (after 13 hrs of expected arrival)
- Manchester-Kochi
- Economy
- Claim escalated to airline
Eldhose B
Verified | May 10, 2026Manchester-Kochi
Economy
Claim escalated to airline
Our connecting flight was scheduled to depart at 5:35 AM from Mumbai. Our incoming flight from Manchester landed at approximately 3:30 AM. Despite completing immigration clearance, baggage collection, and re-check-in procedures as quickly as possible, we reached the departure gate at around 5 AM, well before the scheduled departure time. However, the airline staff denied us boarding. We were informed that the boarding process had already been completed because the airline assumed the Manchester flight would be delayed and therefore proceeded without waiting for transit passengers. This explanation is completely unacceptable. Passengers cannot be denied boarding merely based on assumptions made by airline staff, especially when we arrived at the gate before departure. The situation became even more difficult because we were travelling with our 8-month-old baby. After denying boarding, the airline rebooked us on a later flight scheduled for 5:10 PM, which itself departed only at approximately 6:45 PM. As a result, we were stranded at Mumbai Airport for nearly 15 hours. During this prolonged delay: no proper assistance was initially provided, no suitable baby food was made available, there were no reasonable options at the airport to purchase baby food, we experienced severe physical exhaustion and mental stress. Only after several hours of repeated arguments with airline staff were we finally provided with hotel accommodation. This entire experience reflects a serious failure in passenger handling and customer care. Denying boarding despite our timely arrival at the gate, especially while travelling with an infant, caused immense inconvenience, emotional distress, and hardship to my family.
- Manchester-Kochi
- Economy
- Claim escalated to airline
Anonymous member
Verified | May 3, 2026Madras-Malta
Economy
My baggage was damage please refund allowance
Baggage was damage please refund request please infrom follow up my cnusder so verry quick send me for that I am waiting for your confirmationOverall
- Still not fixed
- Expncvi items
- Madras-Malta
- Economy
- Desired solution
Refund
Dilbaagh S
Verified | Apr 23, 2026Delhi-Mumbai
Economy
The worst flying experience ever!
To the Management & Complaint Handler of Indigo Airlines. I am writing to raise a significant unlawful act handled by the staff and team of Indigo customer service airport managers. The complaint PNR is for Z1DY5B & N3RY8V, for passengers Dilbaagh Singh Derewal, Sahib Singh Derewal, Satveer Rani & Rioraj Parkar. The initial flight was a domestic flight, which requires a clear 1-hour arrival before departure; however, our flight was scheduled to depart at 5:00 am on 21st April 2026 from Terminal 1. Satveer Rani & Rioraj Parkar arrived by 3.30 am, & Dilbaagh Singh & Sahib Singh arrived just slightly after. This is all recorded on CCTV. At the time of arrival, Satveer had taken her son Rioraj to the check-in counter, where the lady had started to take her passport and asked her flight details. She was unable to locate her PNR despite handing over the entire flight confirmation. The staff seemed incompetent as she started talking to another cabin crew member behind without realising how serious it was to board the passengers who had arrived at the check-in. Approximately 5-10 minutes delayed, she had a message from the crew manager saying boarding has now started, so please close check-in. My sister had started crying immediately due to understanding the importance of our return was a matter of the severity of her child, as he had MOCK exams for his high school. We had requested to speak to the manager immediately to resolve this; however, the staff of Indigo had called him, and it had taken him approximately 25 minutes to come downstairs to us. Furthermore, which made the situation even more difficult, the manager had marked us down as 'No Show,' and on the system they had put us down as -30, which means we had arrived at 4.30 am. This is an absolute lie, which can be proven via the CCTV of the airport. We had contacted British Airways about the entire issue. They had clearly stated that, as this is a domestic connection flight, you only need to arrive at the airport, as you will not need to go through immigration & immigration clearance is only required in our final flight from Mumbai to London Heathrow. Once the manager had arrived he had asked the check in staff why did they not board Satveer Rani & Rioraj Parkar as they were on a different booking to Dilbaagh Singh Derewal & Sahib Singh Derewal, and there response was, because we thought its a complete family and we did not wish to board them seperate so we advised Satveer just please wait and we will check all passengers us in together. I had spoken to the complaints desk, who, at this point, it was approximately 4:20 am, and they had taken us to an seperate counter where they were trying to resolve the issue. Due to the unsystemised queuing and ignorant staff members not trying to help their customers, the manager had advised the counter staff to board us on the Mumbai flight for 6.05 am, which will arrive in Mumbai at 8.05 am, and will allow us enough time to still get our connection flight for 9.30 am from Mumbai to London Heathrow via British Airways. At this point, British Airways was on call and had clearly stated that, combined with Indigo support, we can rebook your flight from Mumbai to London Heathrow on a new PNR, as if the connection flight is missed, your final flight will automatically be cancelled. The only support which was required was from Indigo, to either remove the false 'No Show' comment or to get us to Mumbai and cooperate with British Airways for a flight replacement, as the early closure of check-in had nothing to do with an error from our end. We would have been at the airport at 1 am; however, explaining the unforseen circumstances, there was a major accident on the highway on the way to the airport, which had caused us significant delays. I have attached images of my child at the airport sleeping on the floor. Sahib and Rioraj have felt traumatised due to the way the entire return was. They've been exhausted, unwell. They've had to miss out on school for the remainder of this week. We even have recordings of customer service advisors saying they have removed the no-show comment from the system, and lied. This was Indigo's direct customer service line; however, when contacted, British Airways said the No Show comment is still on the system. The number of issues 2 days extended return has created is not explainable. We had 2 purchase emergency return flights due to the children's health for £1680, and these flights had returned to London Gatwick, where we had to get a taxi to Heathrow as our car was parked there, which cost £91.80. We were scheduled to arrive on 21st April 2026 at 3:00 pm UK time, but we arrived on 22nd April 8.40 pm, had to get a taxi from Gatwick to near heathrow where the car was parked, which took another hour, and returned to Birmingham on 23rd April 2026 1.45 am. Rioraj & Sahib have still not been well, from the best trip they could have experienced to the worst, due to Indigo's customer service. I have been in touch with the British Embassy & a Legal Consultation who have looked into everything and advised there was no reason at all why you wasnt allowed to check in. We were sent to Terminal 3 from Terminal 1, where we had taxi expenses with luggage and children to speak to British Airways, which made no sense at all, as our initial flight was with Indigo and only they could have rectified this. I surely can say, Indigo needs to have quality training provided to the staff and team, especially management, who could have prevented this complaint if dealt with the passengers correctly within the airport. We had spoken to 3 - 4 different managers representing Indigo, they all had different advice, and none of them were actual able to help. This will for sure be escalated if not resolved. I will be taking it to India authorities also if required, and I will uphold my complaint to the highest authorities until my compensation is not provided. My contact details are provided below for when the team would like to contact me. Dilbaagh Singh Sir.dil@hotmail.com Managing Director United Kingdom 07956 730884Overall
- Did not allow us to check in due to staff incompetancty despite arriving on time 90 mins prior to departure.
- none
- Delhi-Mumbai
- Economy
- Loss: €2500
- Desired solution
Tarun K
Verified | Apr 22, 2026Guwahati-Chandigarh
Economy
suitcase extensively damage
suitcase extensively damaged approached customer care many times every time only advised to fill in my account detailOverall
- VERY POOR
- NO
- Guwahati-Chandigarh
- Economy
- Loss: €4200
- Desired solution
Refund
Jahash M
Verified | Apr 18, 2026Kochi-Dubai
Economy
Due to indigo flight delay more than 3 hours , i missed my connecting flight from hyd to dxb approximatly ranging 23000inr and im out of miney
- Kochi-Dubai
- Economy
Jahash M
Verified | Apr 18, 2026Kochi-Dubai
Economy
Bad airlines and no responsibility
Due to the delay of flight more than 3 hours and i lose my connecting flight . They change dparting time several time and after complaing and asked for the compensation and im not eligible for that . Its the pure mistake from airlines and they are not willing to take any actionOverall
- Reshedueled flight time for several times due to that i lose my connecting flight to dubai .i got a big lose
- Food arranged
- Kochi-Dubai
- Economy
- Loss: €20000
- Desired solution
Farhan S
Verified | Apr 9, 2026Manchester-Mumbai
Economy
Successful claim
No reason given
Hi passenger details are Yakub Yusuf Shikora Hamida Sikora My name is Farhan Shikora and I claiming on behalf of my parents. Initial time for departure was 11.40 but flight delayed to roughly 4pm.- Manchester-Mumbai
- Economy
- Successful claim
Devananda K
Verified | Apr 4, 2026London-Kochi
Economy
Our flight from London to Bombay was delayed which leads missing / delayed connection flight. They arranged connections flight was delayed more than 5 hours
- London-Kochi
- Economy
Narinder S
Verified | Apr 4, 2026Manchester-Delhi
Economy
Claim escalated to airline
Influence by other flights
My flight departed late because the inbound aircraft was delayed, and as a result, I arrived at my final destination 3 hours and 50 minutes later than the scheduled arrival time.- Manchester-Delhi
- Economy
- Claim escalated to airline
Shara E
Verified | Apr 4, 2026London-Kochi
Economy
London to Bombay flight was delayed an hour & more, flight was rescheduled another which was from Bombay to Bangalore and then Bangalore to Cochin
- London-Kochi
- Economy
Sainadh K
Verified | Mar 31, 2026London-Bangalore
Economy
I drop my luggage in London when I'm dropping at that is ok everything but when I'm taking my luggage in London it's totally damage
- London-Bangalore
- Economy
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
Trying to get in touch with IndiGo Airlines (IGO/6E)? Most passengers reach out to the airline with questions or to lodge a complaint for flight disruptions, baggage mishandling, or to provide feedback on their in-flight experience. Whatever your concern, you’ll find phone numbers and other contact information for IndiGo in this helpful guide.
IndiGo Phone Numbers for Customer Service
IndiGo phone lines tend to be congested with long wait times. To ensure a more efficient call, be sure to have all your flight details to hand as well as any other pertinent information about the flight in question.
Category | IndiGo Phone Number |
Main Customer Service | 0124-6173838 0124-4973838 |
Corporate Office | +91 (0) 124 435 2500 |
If you need to FAX the airline, send your documents to: +91 11-43513200
IndiGo on Social Media
Contacting IndiGo on social media is a great way to get fast answers, especially during busy travel times when phone lines have high call volumes. IndiGo can be reached by direct message on the following platforms.
- Facebook: https://www.facebook.com/goindigo.in?linkNav=goindigo_www.goindigo.in
- Instagram: https://www.instagram.com/indigo.6e/?linkNav=home_www.goindigo.in
- X/Twitter: https://x.com/IndiGo6E?linkNav=home_www.goindigo.in
IndiGo Airlines Customer Service Chatbot & Webform
Chat with a customer service chatbot on IndiGo’s official site. You can find quick answers for many different concerns with 6Eskai (AI-enabled chatbot) which can be found on the lower right corner of the airline’s official site.
You can also send a message about flight disruptions or any other concern and complaint to the airline via their webform. This is the best way to contact IndiGo if you have had a flight delay or cancellation as they do not provide a public facing customer service email address.
If you need to request a refund for your flight, add your information to their Refund Requst Form.
Tips for a Favourable Outcome with IndiGo
As with most airlines, IndiGo is flooded with customer service requests. Because of this, it’s important to follow the following tips to get the answers and service you deserve.
- Be professional and polite. Try to remember that the customer service agent is doing everything they can to assist you.
- Provide plenty of information about your experience, including all the relevant details of your flight.
- Upload documents like copies of conversations with airline representatives, photos, booking receipts, etc.. The more information you provide, the better.
- Be persistent and patient. This is especially important if you are seeking help with flight disruptions or baggage mishandling.
Let AirAdvisor Help!
If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 830,000 passenger claims so far.
Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!File a Claim
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
IndiGo customer support contact details
Website:
www.goindigo.in
Mailing Address
Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi – 110001 India
Had Issues with IndiGo Flight?
You might be able to get up to £520 (€600) for your trouble!
Search for my flight
Instant flight check
Did you have any connecting flights within this journey under the same booking?
No, it was a direct flight
Yes, I had to change flights
Related & Resources
Trusted By 830,000 Passengers
AirAdvisor is rated Excellent 4.5/5 based on 28,741 reviews from Reviews.io
Kamlesh Rani
Verified CustomerVery Excellent service and cooperative company. Done everything very quick and Easy.
2 days ago
Maja Ražov
Verified CustomerA very simple, easy and quick questionnaire for resolving complaints.
1 week ago
Veronica Mc Entee
Verified CustomerIt is so easy just put in your information and submit. You don't have to worry about who to contact just fill in your details and air advisor look after everyything else .
3 weeks ago
Velina Petrova Tsvetkova
Verified CustomerI’d like to thank Air Advisor for their help. I didn't think I’d get anything, but after two years—and with their assistance—I received compensation. Thank you very much.
1 month ago
Luciano Moggia
Verified CustomerI used Air Advisor for the first time and received compensation for a flight that was delayed by more than three hours. There were some difficulties with the airline, and the process took two years to complete. Air Advisor had to involve lawyers and take legal action, which reduced the compensation to 50% of the original amount, exactly as clearly explained on their website. Overall, I am satisfied with the service and believe that Air Advisor did a good job handling my case.
1 month ago
Irzam Hardiansyah
Verified CustomerEasy, quick, and concrete. Got my claim money in my account within less than a month.
1 month ago
Noor Sajjad
Verified Customerthis was an amazing experience. AirLine (swiss air) rejected my claim, but with AIr Advisor i got the amount.
1 month ago
Alan Braude
Verified CustomerExcellent service Very efficient Great communication Would recommend very highly
1 month ago
Anderson Kimtai Limangura
Verified CustomerI’m very pleased with the service I received. The process of securing my compensation from KLM Royal Dutch Airlines was handled professionally and efficiently. Communication was clear, and I was kept informed throughout the process. I would definitely recommend their service to anyone seeking assistance with an airline compensation claim.
1 month ago
Sara Georgieva
Verified CustomerWas clear and efficient way, but you take 30% of the money.
1 month ago
Varsha Bacchus Khemraj
Verified CustomerAirAdvisor was very good, i just put my details and proof of my flight cancelled and they did all the work.
1 month ago
Tayan Mutagaya
Verified CustomerQuick and easy to understand with all questions well structured. The response was imediate as well.
1 month ago
Comfort Nantwi Dankyi
Verified CustomerTrust air advisor for all your air travel claims if you want efficiency
1 month ago
Veerasangappa Magadal
Verified CustomerGreat experience, it was easy to handle and smooth process
1 month ago
9 years experience
830,000+ claims
Specialist expert lawyers
No-win no-fee
AirAdvisor has been featured in:
View more