IndiGo Customer Service Contacts and How to File a Complaint

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  February 21, 2025

Trying to get in touch with IndiGo Airlines (IGO/6E)? Most passengers reach out to the airline with questions or to lodge a complaint for flight disruptions, baggage mishandling, or to provide feedback on their in-flight experience. Whatever your concern, you’ll find phone numbers and other contact information for IndiGo in this helpful guide.

IndiGo Phone Numbers for Customer Service

IndiGo phone lines tend to be congested with long wait times. To ensure a more efficient call, be sure to have all your flight details to hand as well as any other pertinent information about the flight in question. 

If you need to FAX the airline, send your documents to: +91 11-43513200

IndiGo on Social Media

Contacting IndiGo on social media is a great way to get fast answers, especially during busy travel times when phone lines have high call volumes. IndiGo can be reached by direct message on the following platforms.

• Facebook: https://www.facebook.com/goindigo.in?linkNav=goindigo_www.goindigo.in
• Instagram: https://www.instagram.com/indigo.6e/?linkNav=home_www.goindigo.in
• X/Twitter: https://x.com/IndiGo6E?linkNav=home_www.goindigo.in

IndiGo Airlines Customer Service Chatbot & Webform

Chat with a customer service chatbot on IndiGo’s official site. You can find quick answers for many different concerns with 6Eskai (AI-enabled chatbot) which can be found on the lower right corner of the airline’s official site.

You can also send a message about flight disruptions or any other concern and complaint to the airline via their webform. This is the best way to contact IndiGo if you have had a flight delay or cancellation as they do not provide a public facing customer service email address.

If you need to request a refund for your flight, add your information to their Refund Requst Form.

Tips for a Favourable Outcome with IndiGo

As with most airlines, IndiGo is flooded with customer service requests. Because of this, it’s important to follow the following tips to get the answers and service you deserve.

1. Be professional and polite. Try to remember that the customer service agent is doing everything they can to assist you.
2. Provide plenty of information about your experience, including all the relevant details of your flight. 
3. Upload documents like copies of conversations with airline representatives, photos, booking receipts, etc.. The more information you provide, the better.
4. Be persistent and patient. This is especially important if you are seeking help with flight disruptions or baggage mishandling.

Let AirAdvisor Help! 

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 670,000 passenger claims so far.

Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!File a Claim

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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