AirBaltic Contact Information: Phone, Email, Tips for Complaints

Written By Joanna Teljeur

Last Updated: October 01, 2024

No matter what happened on your flight, during or after, if you were disappointed or dissatisfied, you should contact airBaltic to alert them of your situation. In the best case, you can get compensation, vouchers, or discounts, and if nothing else, you’ll have the peace of mind knowing you communicated your concern.

If you’re looking for the best way to contact airBaltic, we can help. Keep reading to get the best contact methods for filing complaints.

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AirBaltic Customer Service Phone Numbers

Even with potential charges and long hold times, phoning airBaltic customer service might be the only way to resolve the issue you’re having. Before you call, be sure to gather all the information and details about your flight.

International Call Centre +371 6700 6006 (Monday-Friday 7:00-10:00, Saturday and Sunday 8:00-20:00)

Contact airBaltic via Chat

The airBaltic live chat is available on the official site and app. It’s particularly helpful if you’re looking for basic information or help.

AirBaltic on the Mobile App

For rebooking, scheduling your next flight, or to get help when you have a flight disruption, the airBaltic mobile app is your go-to for contacting the airline. If you have urgent matters related to your itinerary, this is truly your best bet.

AirBaltic Customer Service Email Addresses

Email is a useful way to contact airBaltic, particularly for concerns about baggage issues or flight disruptions. But like phoning the airline, you might not get a response as quickly due to the volume of passenger emails. You can find email addresses for available English-speaking countries below.

Contact airBaltic on the Customer Service Form

If you have a complaint about a flight irregularity or baggage mishandling issue, you’ll want to contact airBaltic using the forms designated for each topic. On the official site, you can find the carriers form options and choose to ask a question, request assistance, or submit a claim. 

AirBaltic Mailing Address

There is still a time and place for sending correspondence the old fashioned way. It isn’t nearly as efficient as utilising the webforms, but if you need to send hard copies of documents or contact the airline for official business, you can find the address for the following countries below.

AirBaltic on Social Media 

If you’re ever in the midst of a sudden flight cancellation or delay and you can’t get through by phone, you can usually get a rapid response by writing to airBaltic on their social media channels. 

Contact airBaltic on Twitter/X, Facebook, Instagram, and TikTok.

AirBaltic Passenger Complaints 

Not surprisingly, most passengers complain about delays, cancellations, overbooked flights, and other interruptions. Fortunately, if you are departing from an airport in Europe, you could get as much as €600 for flights delayed by at least 3 hours. Even though airBaltic is a small airline, they still must comply with these rules.

Another law that they must adhere to are those described in the Montreal Convention, requiring airlines to pay passengers up to €1,599 for mishandled baggage.  

How to Submit a Successful Complaint

Submitting your complaint as soon as possible is crucial if you want a favourable outcome. Plus, writing to airBaltic as soon as you get home means the details will still be fresh in your mind.

Get all your documents and travel information in order before you begin. It’s best to gather information about your flight including travel documents, booking numbers, and boarding passes and anything else pertaining to the issue at hand. The more specifics you can provide, the better.

State your desired outcome clearly, and explain why you feel the way you do. You can also add that you’re familiar with Regulation EU261, protecting your passenger rights.

Lastly, make sure you include your current contact details. Better yet, give them two ways to get in touch with you. And if you need assistance with a compensation claim, remember - AirAdvisor can help.

How AirAdvisor Can Help

AirAdvisor’s legal team can handle your claim from the beginning, or pick up when you left off. Let us help you get the payment you’re owed for any of the following situations. 

• Cancellations
• Missed connections
• Flight delays
• Denied boarding
• Lost or damaged baggage

Find out how much compensation you’re entitled to by adding a few basic flight details into our free compensation calculator. 

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