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Reykjavik Airport 101 Reykjavik, Iceland Icelandair North America 1900 Crown Colony Drive Quincy, MA 02169

Icelandair Complaints - Contact Details, Common Issues, Useful Tips

Icelandair Complaints - Contact Details, Common Issues, Useful Tips

Amy Lancelotte
Written By Amy Lancelotte
Last Updated: January 19, 2024

Icelandair is famous for its stopover program, where there is no extra cost to extend your time in Reykjavik and beyond when you fly transatlantic. But a lot can go wrong whether you have a stopover or not. And when something is unsatisfactory, or you encounter an Icelandair flight delay or cancellation, you’ll want to make an official complaint.

We’ll discuss the Icelandair complaints procedure and common ones, how best to get in touch with the airline, your rights as an Icelandair passenger, and how AirAdvisor is your best ally to navigate Icelandair complaints.

Common Icelandair Complaints

When you feel a complaint is needed, there are a few instances that are the most common, and they can trigger compensation for your troubles.

Icelandair delayed flight complaints can get up to €600 to compensate for the inconvenience. The same goes for cancelled flights without a sufficient amount of notice. Compensation is also possible for Icelandair complaints related to denied boarding. That means you have a ticket for a flight, but because it’s overbooked, you get bumped.

Another common complaint relates to mishandled baggage, and that can mean anything from lost or delayed bags to damages. The compensation here can be up to €1,300.

In cases where you feel like you have not received a satisfactory level of service, filing Icelandair complaints is a good idea. The airline can use the info to improve, and as a thank you, may provide discounts or vouchers for flights.

Knowing your rights as an Icelandair passenger

Your Icelandair Passenger Rights

Even though Iceland is not in the EU, Icelandair is bound by something called Regulation EU 261, like other non-EU countries, Norway and Switzerland. 

As we briefly mentioned, flight delays may entitle Icelandair passengers to up to €600 of compensation, but that’s only if your flight is delayed by 3 hours or more. It’s also dependent on distance. For flight cancellations, passengers can also complain for up to €600, provided the cancellation occurred without a minimum of 14 days’ notice. Instances of denied boarding can also trigger the same maximum of compensation.

For your bags, the Montreal Convention dictates compensation amounts when Icelandair complaints relate to mishandled luggage.

Here’s what you need to know about Icelandair's delayed flights: 

Delay Time (upon arrival at destination)

Total Travel Distance

Flights under 1500km

Internal EU flights of more than 1,500km

Flights non-internal to the EU from 1,500 to 3,500km

Non-internal EU flights of over 3,500km

Under 3 hours


3 hours or more





Has your Icelandair flight encountered a delay of at least 3 hours?Confirm your compensation eligibility now

What You Should Know Before Submitting Icelandair Complaints

Once you return home, making Icelandair after travel complaints is the only way to get the compensation you’re owed and provide valuable feedback to the airline. Here are some helpful hints:

  • Don’t take too long. Submit Icelandair complaints ASAP to prevent the details from becoming fuzzy and to minimize the risk of losing necessary documents.
  • Keep everything. It’s important to have documents and reference numbers to validate your claim, so keep everything related to your flight and the complaint details. And don’t forget the photos of any damage!
  • Give appropriate contact info. The airline likely needs to get in touch with you before resolving any Icelandair complaints. Provide an email you check regularly and a direct phone number. 
  • Stick to the facts. When recounting your complaint, be specific about the details, and feel free to reference your Icelandair passenger rights. Be clear about what it will take to resolve the complaint, and cite amounts where applicable.

Contacting Icelandair for complaints

How to Contact Icelandair

For flight disruption claims, the Icelandair complaints form online is the best method of contact. It’s easily found on their website. Here are some other ways you may have considered contacting Icelandair:

Icelandair Complaints Email Address

There is no official Icelandair complaints email, so your best bet is to submit one of the online forms to lodge your complaint.

Icelandair Complaints Phone Number

In the USA and Canada, you can reach Icelandair at 1-800-223-5500. For the UK and Ireland, it’s +44 20 7874 1000.

Icelandair Live Chat

Icelandair has a virtual assistant on their website called Saga. If the assistant can’t address your concerns, you can request to speak with a live agent instead.

Making Icelandair complaints easy

5 Easy Steps For Submitting Icelandair Complaints Related to Flight Interruptions

  1. Go to our homepage at
  2. Fill in your flight details.
  3. Click on “Check Compensation.”
  4. Enter a few additional details about your complaint.
  5. Our team will take it from there and will resolve Icelandair complaints directly with the airline.  

Using AirAdvisor makes the Icelandair complaints procedure easy, and for this convenience, we will only levy a minor percentage on successful complaints.

Need to make an Icelandair flight interruption claim but don’t want the hassle?Click here to start your claim easily

Icelandair Complaints Response Time

Icelandair acknowledges the receipt of complaints within 30 days and will provide a response within a total of 60 days.

FAQs: Icelandair Complaints

What’s the best way to lodge Icelandair complaints?

A partner like AirAdvisor takes all the hassle out of the Icelandair complaints procedure and has a higher success rate than when passengers go it alone. Alternatively, if you wish to make Icelandair complaints yourself, using their online forms is the best method.

How do I contact Icelandair to complain?

Submitting an Icelandair form online is typically the best contact method for complaints. They have forms for flight disruption claims, lost, delayed, or damaged baggage, refund requests, and general support.

How long does it take Icelandair to respond to complaints?

Generally, you’ll receive a substantive response within 60 days of your initial Icelandair complaint. Before that, they’ll acknowledge receipt within the first 30 days.

Should I bother with Icelandair complaints?

Yes, if you don’t want to pass up the chance to claim up to €600 for flight interruptions or up to €1,300 for luggage issues. Plus, Icelandair complaints offer much-needed feedback to the airline so that they can work to improve things.

Does Icelandair have a live chat?

Yes, they have a virtual assistant, which can help with basic information, and you can also request to speak with an agent.

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J Mellon

Seat assignment

May 16, 2024
I paid for a seat next to my wife when booking the tickets. When printing the boarding passes Iceland air had changed my assigned seat. I had to pay to get back to sit with my wife. I applied for a refund which they refused. Very poor customer service and bordering on extortion.
Preferred solution: Refund
Loss: 24 EUR

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