Aer Lingus Complaints: How to Make, Contact Number, Email and Form

Last Updated: June 26, 2024

Aer Lingus is Ireland's flagship carrier. The airline operates a fleet of primarily Airbus aircraft and provides service to destinations in Europe, North America, and the Middle East, with its primary hub at Dublin Airport. While an established and generally reputable airline, there may still be instances in which passengers may feel compelled to lodge a complaint with the airline.

If you find yourself in this position, knowing your rights as an Aer Lingus passenger and the appropriate steps to take can help lessen the associated stress.

At AirAdvisor, we're passionate advocates for your rights when travelling by air. In this article, we discuss everything you need to know about submitting an Aer Lingus complaint, including what you can complain about, how to submit your complaint, what to include in it and how our expert team can help you.

What Can You Make a Complaint About?

If you're unhappy with the service provided by Aer Lingus, there are several categories of complaints you can make. A major category includes the one relating to flight delays, cancellations and boarding denial, in which complaints often result in compensation.

For instance, if you're travelling on Aer Lingus and face a delay of over 3 hours, you may be entitled to compensation for a delayed flight. If you're travelling on Aer Lingus and your flight gets cancelled, you're likely going to wonder, “How much compensation do you get for a cancelled flight?”. The good news is, it could be up to €600, according to Aer Lingus delayed or cancelled flight compensation. In many instances, this is in addition to a full ticket refund under the airline's flight refund policy.

Disrupted flight? You might have a right to compensation - up to €600Check Your Flight

Below, you can explore some other cases in which you may choose to lodge a complaint:

Lost or damaged baggage: If your checked baggage gets lost, delayed, or damaged during your travels on Aer Lingus.
Poor customer service: If you experienced rudeness or lack of assistance from Aer Lingus staff while booking, at the airport, or during your flight.
In-flight services: If you're dissatisfied with the quality of onboard food, comfort, cleanliness, or other aspects of the in-flight service.

Remember, the outcome of a complaint can vary based on specific details and circumstances. A successful complaint doesn't always result in financial compensation, but can sometimes result in vouchers, loyalty points, or at the very least, an apology from the airline.

Know Your Passenger Rights

When you choose to travel with Aer Lingus, understanding your rights as an air passenger is essential, particularly in the event of flight disruptions. This understanding requires knowledge of EC 261, also known as EU261. This set of EU regulation air passenger rights aims to protect your interests when you're flying within the EU or with an EU-based airline like Aer Lingus. It provides coverage for late departures, flight cancellations, denied boarding instances, and luggage issues, as briefly touched on above.

Having a grasp on these regulations allows you to claim your rights effectively and seek the appropriate compensation for any inconvenience you may have endured during your Aer Lingus trip.

How to Make a Complaint to Aer Lingus

For flight disruptions, the easiest way to lodge an Aer Lingus complaint is to fill out their online complaint form on their website, including all the necessary details and any supporting evidence. After submission, you'll likely receive a confirmation email. If their response is unsatisfactory or absent after 6 weeks, you can consider escalating your complaint to a relevant mediator.

Sound too daunting, or simply just too much of a hassle? That's where we come in. AirAdvisor can handle your Aer Lingus complaint on your behalf, streamlining the process and enhancing your chances of a successful compensation claim.

And the cherry on top? We only charge you for our help if the outcome of your claim is successful - and we take it out of the compensation payout itself, meaning no out-of-pocket costs for you!

aer lingus airplane taking off after several complaints for flight delay

Ways to Make a Complaint to Aer Lingus

Other than using the Aer Lingus complaints form, there are various ways to lodge a complaint to the airline:

Email

There's no specific Aer Lingus complaints email. However, when you file a complaint through their online form, email correspondence is initiated.

Phone Number

If you're calling from within Ireland, you can call Aer Lingus on (01) 761 7834 and reach them 24/7. They provide a list of other contact numbers based on locality on their website, along with the associated operating hours of these lines.

Live Chat

Conveniently, Aer Lingus provides a live chat feature through which you can talk to an agent Monday to Sunday between the hours of 7 am–10 pm (Irish time).

How to Fill Out an Aer Lingus Complaints Form for Cancelled or Delayed Flights

If you're considering filing a compensation claim against Aer Lingus, AirAdvisor offers a straightforward path. The step-by-step guide below describes the user-friendly approach we offer:

Visit our website: Head to the main page of the AirAdvisor website.
Locate the 'Check Compensation' section: You'll find this on the top half of our home page or as a tab in the main menu bar.
Provide flight information: Fill in the flight details and describe the issues encountered during your journey.
Review evaluation: Our automated system reviews your data and provides an immediate indication of your claim's potential eligibility.
Claim submission: If your claim is viable, a bit more information will be needed to fully submit it.
Claim resolution: Upon submission, our experienced legal team will take charge, negotiating with Aer Lingus on your behalf to obtain any compensation due to you.

And remember, we only charge a fee if your claim is successful, meaning you can go through this process with complete peace of mind.

Flight delayed over 3 hours or canceled? See if AirAdvisor can get you compensation.Check Your Flight

Aer Lingus Complaint Response Time

The airline's complaint response time can vary, though you can usually expect a response from them within a month.

FAQ / Common Questions: Aer Lingus Complaints

Here's a list of frequently asked questions about making complaints to Aer Lingus, along with their respective answers:

How do I make a complaint to Aer Lingus?

You can lodge a complaint with Aer Lingus via their official website's customer support section.

How do I contact Aer Lingus directly?

Contacting the airline via telephone provides a direct method of contact. They have various contact numbers, deepening on where you're calling from.

Does Aer Lingus ever give refunds?

Yes, Aer Lingus does provide refunds, but the circumstances of the refund request will dictate its validity.

How long does Aer Lingus take to respond to complaints?

You should expect a response within a few weeks.

Is it worth complaining to Aer Lingus?

If you've experienced issues during your journey with Aer Lingus that have caused significant inconvenience, it's important to voice your concerns.

Does Aer Lingus have a live chat?

Yes, though it's not 24/7, as discussed above.

Why is my Aer Lingus refund taking so long?

Refund processing times can vary depending on the specific circumstances, including the reason for the refund, the payment method used, and the current volume of refund requests.

How much does Aer Lingus charge for special assistance?

In most cases, Aer Lingus provides special assistance to passengers with reduced mobility and other disabilities free of charge.

Can you sue Aer Lingus?

Yes, you can take legal action against Aer Lingus if you feel they have breached their contractual obligations. However, it's recommended to explore all other options first.

How reliable is Aer Lingus?

Aer Lingus, as the flag carrier airline of Ireland, has a reputation for reliability. However, like all airlines, they can be subject to disruptions or service issues.

Flight Compensation Calculator:

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Complaints

Yamira Pioquinto

Don't remember

Sep 30, 2024

The flight was delayed, then the pilot ran out of hours, then we get a new pilot but the flight attendants are out of hours, then there is a mechanical issue so we have to leave the plane, then they find a new plane but have to wait for new flight attendants, then the weather is bad so we have to wait more

Salome Von Euw

Technical problems

Sep 30, 2024

They claimed it was due to "extraordinary circumstances" but it was not and they didn't give any explanation. Afer a few emails they didn't respond anymore. They gave compensation for food at the airport but not for the delay itself. The outbound flight DUB-ZRH EI342 had a mechanical issue and so they had to change the aircraft. This delay compounded to EI343 ZRH-DUB (the one for compenstaion). I did not sign anything or by getting compensation for food waive my right to delay compensation. Thank you for your help.

Traye Thompson

Sep 28, 2024

My flight was delayed and after the flight was delayed some airport staff in flight connections made an error telling me to go through security check again I’m not a frequent flyer so I didn’t know this was out of the ordinary, due to me having to go through security check again I missed my flight returning me to my home by a couple minutes and was told there would be no more flights returning me to JFK today, I would have to wait until tomorrow. Then this was followed with me having to explain the same thing constantly to many aer lingus staff members, waiting in many lines going through even more passport checks. I won’t speak as though I know the exact protocols and understand the ins and the outs and the lingo however the gate attendant said something on the lines of “A mistake was made we didn’t know you were an inbound passenger coming from another airport” then I was told I would be receiving a free flight to take me home the next day. I want to Clarify that multiple Aer Lingus staff told me that the airline was at fault and I would be given a place to stay and a flight the next day.

Patrick Noel Fitzgibbon

No reason given

Sep 25, 2024

My 7.20 out of Cork cancelled notified by txt at 04 10 am had to travel to Dublin to get 12noon flight which was also delayed by nearly 2 hrs got to Heathrow 3pm instead of 8.40 full day destroyed.

David Von Vistauxx

Sep 21, 2024

I arrived at DUS 4 hours before my flight (return segment of a round trip) and waited in line for about 40 minutes. When I got to the agent she was unable to find me on the flight manifest. She stated that if I was not on the manifest I would not fly. She recommend that I contact my ticket agent. I asked her to check on the system to see what was up, since this was the return segment of a round trip and I had verified my seat assignments last night on the web. I then spoke with a "supervisor" and she stated the same thing -- I am not on the manifest and I will not fly. After spending about an hour trying to get ahold of my travel agency (travelocity) (always busy), I purchased a ticket at the airport on a flight later that day that would get me back to Washington DC much later but still I would be home. When I got home I contacted travelocity and they contacted Aer Lingus and was told that they had changed my flight to British Air and had "notified me by text and email" Neither of these "notifications has been received as of today. At Dusseldorf the Aer Lingus agent gave no help at all, stating the they did not have access to the reservations system and my only recourse was to contact my agent. Back at home Aer Lingus told travelocity that I had been moved to BA flights and they had "notified me" (apparently sometime after I picked my seats the night before). They say they put me on the same flight that I booked with the agent after being denied boarding. BA states that they "explicitly disallow double booking" and that in Germany if my proposed scenario occurred I would be denied boarding on their flight until the situation was cleared up for security reasons. They only show the ticket that I purchased at the airport. They stated that German law would prevent me from getting on the plane with any discrepancy (actually happened before where the ticket didn't have the space in my last name and the airline would not let me board and sent me back to the ticketing agent to have the boarding pass reissued) -- Two tickets for same flight with same name and same passport number would have kept me off the plane. So Aer Lingus's position is that they changed me to a different flight on a different airline and that they "notified me". Their agent was unaware of the change of plans. British Air was unaware that I had been assigned to their flight. I was left by Aer Lingus at the airport with no help at all. I tried all the pay phones (my cell phone had been stolen) both of which in the terminal were "out of service" I found a passenger willing to let me use their phone to call travelocity but I was unable to get thru. I had no option but to buy a ticket to replace the ticket that Aer Lingus would not let me use "I was not on the mainfest, I was not flying" I arrived at my final destination on the new ticket 4 hours and 40 minutes after scheduled arrival and missed my car and was forced to take $238 cab ride to get home. What time did I arrive at my final destination 4 hours and 40 minutes late on the new ticket that i purchased since they would not let me board the flight. The ticket was only good for the one flight (no changes permitted, forfeiture for failing to board, etc.) The airline told me I was not on the manifest and I could not board (I had confirmed and selected the seats the previous evening) The ticketing agent had no further ability to help. I needed to contact my travel agency. No help, a shrug (like what can I do?), no sorry, nor even looking up the reservation on the system. The airline provided no care whatsoever -been traveling internationally since 1968 and never experienced an agent who didn't try to help. The agent and the agent's supervisor both stated they did not have access to the system. only manifest passengers can fly. I was inconvenienced by being required to purchase a ticket for a new flight after I was denied boarding and was not provided with any information at the check in desk (well before the required time but after a 40 minute line wait) that ticket cost Euros 1597.61 I arrived sufficiently late that my car (he waited 2 hours after the flight landed per contract) left and was to take the subway to DC (try to catch the MARC Train) but missed the last train so was required to take a cab home $ 238.80

Cate Mclaughlin

Luggage from Edinburgh has not arrived

Sep 12, 2024

Luggage did not arrive from Edinburgh on the flight , baggage have been trying to contact baggage in Edinburgh, no response , nearly a wee waiting for baggage for , dr John a Keenan 0016383443 is no on luggage , this is an elderly man staying with two elderly cousins and it has been so distressing in fact a nightmare and totally unsatisfactory, instant action would be much appreciated arriving here in cold weather , please help , cate mc Laughlin Oh 07980305867

Preferred solution: The luggage back from Edinburgh to Belfast

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Aer Lingus Complaints: How to Make, Contact Number, Email and Form