Aer Lingus Complaints: How to Make, Contact Number, Email and Form
Aer Lingus is Ireland's flagship carrier. The airline operates a fleet of primarily Airbus aircraft and provides service to destinations in Europe, North America, and the Middle East, with its primary hub at Dublin Airport. While an established and generally reputable airline, there may still be instances in which passengers may feel compelled to lodge a complaint with the airline.
If you find yourself in this position, knowing your rights as an Aer Lingus passenger and the appropriate steps to take can help lessen the associated stress.
At AirAdvisor, we're passionate advocates for your rights when travelling by air. In this article, we discuss everything you need to know about submitting an Aer Lingus complaint, including what you can complain about, how to submit your complaint, what to include in it and how our expert team can help you.
What Can You Make a Complaint About?
If you're unhappy with the service provided by Aer Lingus, there are several categories of complaints you can make. A major category includes the one relating to flight delays, cancellations and boarding denial, in which complaints often result in compensation.
For instance, if you're travelling on Aer Lingus and face a delay of over 3 hours, you may be entitled to compensation for a delayed flight. If you're travelling on Aer Lingus and your flight gets cancelled, you're likely going to wonder, “How much compensation do you get for a cancelled flight?”. The good news is, it could be up to €600, according to Aer Lingus delayed or cancelled flight compensation. In many instances, this is in addition to a full ticket refund under the airline's flight refund policy.
Disrupted flight? You might have a right to compensation - up to €600Check Your Flight
Below, you can explore some other cases in which you may choose to lodge a complaint:
- Lost or damaged baggage: If your checked baggage gets lost, delayed, or damaged during your travels on Aer Lingus.
- Poor customer service: If you experienced rudeness or lack of assistance from Aer Lingus staff while booking, at the airport, or during your flight.
- In-flight services: If you're dissatisfied with the quality of onboard food, comfort, cleanliness, or other aspects of the in-flight service.
Remember, the outcome of a complaint can vary based on specific details and circumstances. A successful complaint doesn't always result in financial compensation, but can sometimes result in vouchers, loyalty points, or at the very least, an apology from the airline.
Know Your Passenger Rights
When you choose to travel with Aer Lingus, understanding your rights as an air passenger is essential, particularly in the event of flight disruptions. This understanding requires knowledge of EC 261, also known as EU261. This set of EU regulation air passenger rights aims to protect your interests when you're flying within the EU or with an EU-based airline like Aer Lingus. It provides coverage for late departures, flight cancellations, denied boarding instances, and luggage issues, as briefly touched on above.
Having a grasp on these regulations allows you to claim your rights effectively and seek the appropriate compensation for any inconvenience you may have endured during your Aer Lingus trip.
How to Make a Complaint to Aer Lingus
For flight disruptions, the easiest way to lodge an Aer Lingus complaint is to fill out their online complaint form on their website, including all the necessary details and any supporting evidence. After submission, you'll likely receive a confirmation email. If their response is unsatisfactory or absent after 6 weeks, you can consider escalating your complaint to a relevant mediator.
Sound too daunting, or simply just too much of a hassle? That's where we come in. AirAdvisor can handle your Aer Lingus complaint on your behalf, streamlining the process and enhancing your chances of a successful compensation claim.
And the cherry on top? We only charge you for our help if the outcome of your claim is successful - and we take it out of the compensation payout itself, meaning no out-of-pocket costs for you!
Ways to Make a Complaint to Aer Lingus
Other than using the Aer Lingus complaints form, there are various ways to lodge a complaint to the airline:
There's no specific Aer Lingus complaints email. However, when you file a complaint through their online form, email correspondence is initiated.
Phone Number
If you're calling from within Ireland, you can call Aer Lingus on (01) 761 7834 and reach them 24/7. They provide a list of other contact numbers based on locality on their website, along with the associated operating hours of these lines.
Live Chat
Conveniently, Aer Lingus provides a live chat feature through which you can talk to an agent Monday to Sunday between the hours of 7 am–10 pm (Irish time).
How to Fill Out an Aer Lingus Complaints Form for Cancelled or Delayed Flights
If you're considering filing a compensation claim against Aer Lingus, AirAdvisor offers a straightforward path. The step-by-step guide below describes the user-friendly approach we offer:
- Visit our website: Head to the main page of the AirAdvisor website.
- Locate the 'Check Compensation' section: You'll find this on the top half of our home page or as a tab in the main menu bar.
- Provide flight information: Fill in the flight details and describe the issues encountered during your journey.
- Review evaluation: Our automated system reviews your data and provides an immediate indication of your claim's potential eligibility.
- Claim submission: If your claim is viable, a bit more information will be needed to fully submit it.
- Claim resolution: Upon submission, our experienced legal team will take charge, negotiating with Aer Lingus on your behalf to obtain any compensation due to you.
And remember, we only charge a fee if your claim is successful, meaning you can go through this process with complete peace of mind.
Flight delayed over 3 hours or canceled? See if AirAdvisor can get you compensation.Check Your Flight
Aer Lingus Complaint Response Time
The airline's complaint response time can vary, though you can usually expect a response from them within a month.
FAQ / Common Questions: Aer Lingus Complaints
Here's a list of frequently asked questions about making complaints to Aer Lingus, along with their respective answers:
How do I make a complaint to Aer Lingus?
You can lodge a complaint with Aer Lingus via their official website's customer support section.
How do I contact Aer Lingus directly?
Contacting the airline via telephone provides a direct method of contact. They have various contact numbers, deepening on where you're calling from.
Does Aer Lingus ever give refunds?
Yes, Aer Lingus does provide refunds, but the circumstances of the refund request will dictate its validity.
How long does Aer Lingus take to respond to complaints?
You should expect a response within a few weeks.
Is it worth complaining to Aer Lingus?
If you've experienced issues during your journey with Aer Lingus that have caused significant inconvenience, it's important to voice your concerns.
Does Aer Lingus have a live chat?
Yes, though it's not 24/7, as discussed above.
Why is my Aer Lingus refund taking so long?
Refund processing times can vary depending on the specific circumstances, including the reason for the refund, the payment method used, and the current volume of refund requests.
How much does Aer Lingus charge for special assistance?
In most cases, Aer Lingus provides special assistance to passengers with reduced mobility and other disabilities free of charge.
Can you sue Aer Lingus?
Yes, you can take legal action against Aer Lingus if you feel they have breached their contractual obligations. However, it's recommended to explore all other options first.
How reliable is Aer Lingus?
Aer Lingus, as the flag carrier airline of Ireland, has a reputation for reliability. However, like all airlines, they can be subject to disruptions or service issues.
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