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Aer Lingus Complaints

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Contact Information

Mailing Address:

Aer Lingus Limited
Dublin Airport,
Co. Dublin

Phone:

(01) 761 7834

Aer Lingus Complaints: How to Make, Contact Number, Email and Form

Aer Lingus Complaints: How to Make, Contact Number, Email and Form

Nicolle Harwood-Nash
Last Updated: July 25, 2023

Aer Lingus is Ireland's flagship carrier. The airline operates a fleet of primarily Airbus aircraft and provides service to destinations in Europe, North America, and the Middle East, with its primary hub at Dublin Airport. While an established and generally reputable airline, there may still be instances in which passengers may feel compelled to lodge a complaint with the airline.

If you find yourself in this position, knowing your rights as an Aer Lingus passenger and the appropriate steps to take can help lessen the associated stress.

At AirAdvisor, we're passionate advocates for your rights when travelling by air. In this article, we discuss everything you need to know about submitting an Aer Lingus complaint, including what you can complain about, how to submit your complaint, what to include in it and how our expert team can help you.

What Can You Make a Complaint About?

If you're unhappy with the service provided by Aer Lingus, there are several categories of complaints you can make. A major category includes the one relating to flight delays, cancellations and boarding denial, in which complaints often result in compensation.

For instance, if you're travelling on Aer Lingus and face a delay of over 3 hours, you may be entitled to compensation for a delayed flight. If you're travelling on Aer Lingus and your flight gets cancelled, you're likely going to wonder, “How much compensation do you get for a cancelled flight?”. The good news is, it could be up to €600, according to Aer Lingus delayed or cancelled flight compensation. In many instances, this is in addition to a full ticket refund under the airline's flight refund policy.

Disrupted flight? You might have a right to compensation - up to €600Check Your Flight

Below, you can explore some other cases in which you may choose to lodge a complaint:

  • Lost or damaged baggage: If your checked baggage gets lost, delayed, or damaged during your travels on Aer Lingus.
  • Poor customer service: If you experienced rudeness or lack of assistance from Aer Lingus staff while booking, at the airport, or during your flight.
  • In-flight services: If you're dissatisfied with the quality of onboard food, comfort, cleanliness, or other aspects of the in-flight service.

Remember, the outcome of a complaint can vary based on specific details and circumstances. A successful complaint doesn't always result in financial compensation, but can sometimes result in vouchers, loyalty points, or at the very least, an apology from the airline.

Know Your Passenger Rights

When you choose to travel with Aer Lingus, understanding your rights as an air passenger is essential, particularly in the event of flight disruptions. This understanding requires knowledge of EC 261, also known as EU261. This set of EU regulation air passenger rights aims to protect your interests when you're flying within the EU or with an EU-based airline like Aer Lingus. It provides coverage for late departures, flight cancellations, denied boarding instances, and luggage issues, as briefly touched on above.

Having a grasp on these regulations allows you to claim your rights effectively and seek the appropriate compensation for any inconvenience you may have endured during your Aer Lingus trip.

How to Make a Complaint to Aer Lingus

For flight disruptions, the easiest way to lodge an Aer Lingus complaint is to fill out their online complaint form on their website, including all the necessary details and any supporting evidence. After submission, you'll likely receive a confirmation email. If their response is unsatisfactory or absent after 6 weeks, you can consider escalating your complaint to a relevant mediator.

Sound too daunting, or simply just too much of a hassle? That's where we come in. AirAdvisor can handle your Aer Lingus complaint on your behalf, streamlining the process and enhancing your chances of a successful compensation claim.

And the cherry on top? We only charge you for our help if the outcome of your claim is successful - and we take it out of the compensation payout itself, meaning no out-of-pocket costs for you!

aer lingus airplane taking off after several complaints for flight delay

Ways to Make a Complaint to Aer Lingus

Other than using the Aer Lingus complaints form, there are various ways to lodge a complaint to the airline:

Email

There's no specific Aer Lingus complaints email. However, when you file a complaint through their online form, email correspondence is initiated.

Phone Number

If you're calling from within Ireland, you can call Aer Lingus on (01) 761 7834 and reach them 24/7. They provide a list of other contact numbers based on locality on their website, along with the associated operating hours of these lines.

Live Chat

Conveniently, Aer Lingus provides a live chat feature through which you can talk to an agent Monday to Sunday between the hours of 7 am–10 pm (Irish time).

How to Fill Out an Aer Lingus Complaints Form for Cancelled or Delayed Flights

If you're considering filing a compensation claim against Aer Lingus, AirAdvisor offers a straightforward path. The step-by-step guide below describes the user-friendly approach we offer:

  1. Visit our website: Head to the main page of the AirAdvisor website.
  2. Locate the 'Check Compensation' section: You'll find this on the top half of our home page or as a tab in the main menu bar.
  3. Provide flight information: Fill in the flight details and describe the issues encountered during your journey.
  4. Review evaluation: Our automated system reviews your data and provides an immediate indication of your claim's potential eligibility.
  5. Claim submission: If your claim is viable, a bit more information will be needed to fully submit it.
  6. Claim resolution: Upon submission, our experienced legal team will take charge, negotiating with Aer Lingus on your behalf to obtain any compensation due to you.

And remember, we only charge a fee if your claim is successful, meaning you can go through this process with complete peace of mind.

Flight delayed over 3 hours or canceled? See if AirAdvisor can get you compensation.Check Your Flight

Aer Lingus Complaint Response Time

The airline's complaint response time can vary, though you can usually expect a response from them within a month.

FAQ / Common Questions: Aer Lingus Complaints

Here's a list of frequently asked questions about making complaints to Aer Lingus, along with their respective answers:

How do I make a complaint to Aer Lingus?

You can lodge a complaint with Aer Lingus via their official website's customer support section.

How do I contact Aer Lingus directly?

Contacting the airline via telephone provides a direct method of contact. They have various contact numbers, deepening on where you're calling from.

Does Aer Lingus ever give refunds?

Yes, Aer Lingus does provide refunds, but the circumstances of the refund request will dictate its validity.

How long does Aer Lingus take to respond to complaints?

You should expect a response within a few weeks.

Is it worth complaining to Aer Lingus?

If you've experienced issues during your journey with Aer Lingus that have caused significant inconvenience, it's important to voice your concerns.

Does Aer Lingus have a live chat?

Yes, though it's not 24/7, as discussed above.

Why is my Aer Lingus refund taking so long?

Refund processing times can vary depending on the specific circumstances, including the reason for the refund, the payment method used, and the current volume of refund requests.

How much does Aer Lingus charge for special assistance?

In most cases, Aer Lingus provides special assistance to passengers with reduced mobility and other disabilities free of charge.

Can you sue Aer Lingus?

Yes, you can take legal action against Aer Lingus if you feel they have breached their contractual obligations. However, it's recommended to explore all other options first.

How reliable is Aer Lingus?

Aer Lingus, as the flag carrier airline of Ireland, has a reputation for reliability. However, like all airlines, they can be subject to disruptions or service issues.

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Complaints

Nikita Benny

No reason given

Jun 2, 2024
My Flight was cancelled on two consecutive days one from Dublin on 31/05 /24 and on 01/06/2024.First cancellation was notified via e mail at 12.15 when I was travelling on a bus from Belfast to dublin.I came to know about the cancellation when I reached at Dublin airport and I had to come back to Belfast by bus due to another booking done by aerlingus staff to travel from Belfast on 01/06/2024 with long layover flights both at Heathrow and Colombo. Total of 29 hrs layover. On 01/06 the flight was cancelled again from Belfast.It was not at all notified and I just came to know from the airport information board by myself after reaching airport. Made a call to Aerlingus and the staff was not at all providing a better option.She said she can arrange a flight on the same day to Birmingham and I should take public transport ( train/bus) going to Heathrow and get the connection flight on the same day. It was a rude selection by the staff without even thinking about my age and my stress going to a strange place with my 30 kg baggage and hand carry.I refused it and they did not offer any other option.I am a university student in India and due to this 2days of cancellation my plans are ruined and I was literally over stressed and crying in front of airport staff.They offered me flight next day. Which I was not happy and I had to book by myself another flight from Dublin to Abudhabi and to Chennai on 02/06/2024 paying 895£.My parents were over burdened and they had to spend more than 1200£(ticket, travel expensesto both Belfast, Dublin twice, parking charges).After booking this ticket by myself I came to know that the airport staff booked an evening flight for me from Belfast to heatthrow on 01/06/2024.I calked aerlingus again and asked them to cancel the whole flights and asked them for a refund.They said they can not do it because my original ticket was booked by travel agency.I am in total loss money , my time, my parents time , unnecessary travel etc...No proper information prior and poor customer care.
Nikita Benny

Unknown

May 31, 2024
E mail was sent at 12.45 on 31/05/2024 about flight cancellation I was already on a bus to Dublin Airport from belfast.Alternative flight was arranged on 01/06 from Belfast and i will be arriving in my final destination on 03/06.long layover in Heathrow and overnight layover at colombo.I had to come back to belfast today.I can’t attend my university on 03/06 and i may face serious action from the university.Stress,tiredness,wastage of time and money
Josef Djordjevski

May 29, 2024
My Flight from Philadelphia to Graz via KLM was cancelled and I was automatically booked on a different flight via Aer Lingus from Philadelphia to Dublin. However, KLM did not provide me with a booking code or a ticket number, and Aer Lingus did not allow me to board the flight despite having generated a ticket for me. I contacted KLM at the time but I got no help, and was left stranded at the airport. Therefore, I was forced to buy my own ticket separately through British Airways in the amount of $414.60. KLM provided me a refund for the second (cancelled half of my flight), but did not offer me any further compensation.
Amy Ward

Technical problems

May 27, 2024
Received email at 10:06am that flight departing at 13:15 was cancelled due to operational requirements so I then had to make alternative arrangements to get to Dublin as I had a hospital appointment and it was a 4 hour journey.
Natalie Sweet

No reason given

May 27, 2024

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