How do I make a complaint to TUI?

By using their online complaints form or calling them.

How do I contact TUI directly?

The best direct contact with TUI is via phone.

Does TUI ever give refunds?

TUI typically gives refunds in accordance with passengers' rights to refunds, as outlined by the EU261.

Is it worth complaining to TUI?

If you’ve experienced an issue as a TUI Airways passenger, voicing your concerns directly with the airline can be a worthwhile endeavour when pursuing a satisfactory resolution.

Does TUI have a live chat?

Yes, there is a chatbot icon on the TUI website in the lower right-hand corner. For a live agent, ask to speak with a representative.

Why is my TUI refund taking so long?

There can be several reasons a TUI refund takes a long time to reach you. Examples include a high volume of requests, bank processing times, investigations or disputes, administrative problems and system issues.

How much does TUI charge for special assistance?

The charges for special assistance with TUI can vary depending on the type of assistance you require and the destination you're flying to. The Airline offers a range of free special assistance services for passengers with disabilities or mobility issues, though. These services typically include wheelchair assistance, assistance with boarding and disembarking and the use of medical equipment during your flight.

In general, suing an airline is neither a straightforward nor easy process. Other avenues of resolution, like submitting a formal complaint with the airline or getting support from AirAdvisor, are highly recommended before taking legal action.

With a long history in the industry, TUI is &zwnj;a company travellers tend to trust.

NO WIN, NO FEE - EVER

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RATED 4.6/5 AFTER 30,762 REVIEWS

620,000 cases, 98% success rate

NO WIN, NO FEE - EVER

We cover all legal costs, including court

YOUR CLAIM WINDOW MAY BE CLOSING

Just 3 minutes – add your flight number

YOUR DATA STAYS PRIVATE

Encrypted. Never shared with third parties

RATED 4.6/5 AFTER 30,762 REVIEWS

620,000 cases, 98% success rate

TUI Airways Complaints

rating based on 393 complaints

www.tui.co.uk
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Mailing address

Flight left you disappointed? Let others know what happened

Post your complaint

Or see if you’re eligible for compensation

Flight left you disappointed? Let others know what happened

Post your complaint

See if you’re eligible for compensation

Customer support contact details

Website:

www.tui.co.uk

Phone:

+44 (0) 203 451 2688

Mailing Address

TUI UK Limited Wigmore House, Wigmore Lane Luton, LU2 9TN

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50% of complaints led to successful compensation payouts

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AirAdvisor is rated Excellent 4.6 based on 30,762 reviews

Merlin Kent Miller

Verified Customer

Very easy to use, just save tickets, messages and pics of Departure boards to help with the claim.

6 hours ago

Michael Damoiseau

Verified Customer

Très réactif dans la résolution de préjudice liés aux problèmes de vols

1 day ago

Rimin Chen

Verified Customer

I did not excpec this to work , But it did . I was chked and impressed. I'd definitely recommend people use this service . Thank you for the help provided, I appreciated.

5 days ago

Hamza Khalid

Verified Customer

I am very happy to use air advisor. Air advisor quality is very good

1 week ago

Analia De Ponte Pereira Delgado

Verified Customer

It took a long time but did eventually get compensated. Thank you.

1 week ago

Rosalyn Eden

Verified Customer

Very quick had money back within 5 weeks of coming back

1 week ago

Alessandra Martiniello

Verified Customer

I would recommend. It took 3 months to get the payment but I doubt we would have been able to to so if we had liaised directly with the airline

1 week ago

Dan Mark Jurada

Verified Customer

Very responsive and assisstive. Having a smooth process.

1 day ago

Harrold Uy

Verified Customer

very helpful and responsive

1 week ago

ISAAC AIZENMAN

Verified Customer

This company is absolutely amazing, his service has been outstanding and very professional. I have a deep appreciation for his work and deep gratitude for the results obtained by their hard work for their customers. Thank you very much !!!

1 week ago