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Corendon Airlines Contact Information: Common Complaints & Tips

Get paid by Corendon Airlines – without calls, complex complaints forms, or runaround:

Delayed, cancelled or baggage mishandled? Claim up to Β£520 (€600) for flight disruptions – or up to Β£1,600 (€1,920) for baggage. We handle the paperwork, follow-ups and legal process. You just wait for the money.

Delayed, cancelled or lost your baggage? Claim up to Β£520 (€600) in compensation. We handle the paperwork, calls, and the legal process – you just wait for the money.

Flight left you disappointed? Let others know what happened

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Corendon Airlines, rated by 902 passengers

902 passengers complained about Corendon Airlines here. Around half ended up compensated.

Flight left you disappointed? Let others know what happened

Customer support contact details

Website:

www.corendonairlines.com

Phone:

+44 20 388 543 30 - UK
+90 216 444 47 37

Mailing Address

Corendon Airlines GΓΌzeloluk Mahallesi 1879 Sokak No: 148 Muratpasa, Antalya, Turkey

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Corendon Airlines: 2/5 – rated by 902 passenger complaints. Around half ended up compensated.

Contact Corendon Airlines

Website:
www.corendonairlines.com

Phone
+44 20 388 543 30 - UK
+90 216 444 47 37

Mailing Address
Corendon Airlines GΓΌzeloluk Mahallesi 1879 Sokak No: 148 Muratpasa, Antalya, Turkey

Only verified complaints

50% of complaints led to successful compensation payouts

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19 comments

Duygu I

verifbadgeVerified | Sep 29, 2026
dots

Antalya-London

Economy

No reason given

I called loveholidays and told them I am unable to check in. They told me not to worry that there was just a technical fault and that they would come and pick me up and take me to the airport as scheduled to which they did when I got there, I’ve checked the board and there was no flight to Stansted Airport at 8 am so I went to corendon Airways desk and they told me to buy a new ticket which I did I paid extra Β£320 for my flight back and instead of flying home at 8 am it was 1.35pm 5.35 hours later I am disabled. This was very distressing for me.
  • Antalya-London
  • Economy

Diane M

verifbadgeVerified | Sep 19, 2026
dots

Manchester-Antalya

Economy

Claim escalated to airline

Unknown

I was treated by the member of staff at manchester airport terminal 2 like i was a piece of dirt the way she was acting and speaking to me. This was my first time going abroad and she was being nasty as she was basically refusing me to be booked in and i have the videos of they way she spoke to me at check in, then a bit later on she took my brother in law and father in law of the flight as he only had a power bank in his suitcase which he forgot to take out and she was shouting and being horrible to family members, all this has caused unneccessary stress and anxiety to all of us which made the flight uncomfortable for me my partner an cousin in law as two key members of our group was not with us, i will make sure that this person (yosheka) will get the fired as she is vile and unprofessional
  • Manchester-Antalya
  • Economy
  • Claim escalated to airline

Anonymous member

verifbadgeVerified | Sep 1, 2026

Antalya-London

Economy

The delay was a big problem and since that happened I lost my job time and that money was cut of my job and food and water was for money in other flights there is free breakfast lunch and dinner and it was a international flight not a local eruope flight

It was a late flight and because of that late flight I couldn't not make it to my job so my money was cut off and you had to pay for food and water in other flights you don't need to .

Overall

  • close Flight late and because of that I have lost my working time we had no food or water facilities you had to pay just for water in my other flights I did not need to
  • Antalya-London
  • Economy
  • Desired solution

Milos M

verifbadgeVerified | Aug 30, 2026
dots

Cologne-Izmir

Economy

We tried to check in online around 4 hours prior to the flight (around 9PM). The email told us online check in closes 3 hours prior to the flight, should it was supposed to be smooth. However, once trying to check in, we kept getting the web message that it was impossible and it closed 5 hours prior to the flight, which contradicted the information given in the email. I took the screenshot of the web message at 9:42PM Aug 17th (more than 3 hours prior to our flight from Cologne to Izmir at 1AM 18th Aug) as a proof. The lady on the airport issued us tickets and made us pay 30 eur for two persons (even this was written differently than in an email, which read that 10€ per person is airport check in). I also submitted the screenshot of the initial email. I therefore kindly ask you to give us a refund of 30 eur, as this was not our fault and the information from the email (that we kept in mind until the attempt at online check in) contradicted the one given on the website when actually trying to check in. Thank you in advance, MiloΕ‘ MiliΔ‡ev and Lola VukoviΔ‡
  • Cologne-Izmir
  • Economy

Irem A

verifbadgeVerified | Aug 8, 2026
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Duesseldorf-Antalya

Economy

Our checked luggage did not arrive with us in Antalya and didn’t return still in three days. As all essential personal belongings were inside the delayed luggage, we were forced to purchase replacement clothing, underwear, toiletries and other necessities during those three days. These unavoidable purchases resulted in more than €600 in additional expenses. In addition, we had already paid a total of €140 specifically for the checked baggage (€60 online and an additional €80 at the airport). Despite paying these baggage fees, the luggage was not delivered with the flight and remained unavailable to us for three days.
  • Duesseldorf-Antalya
  • Economy

Raluca R

verifbadgeVerified | Jul 23, 2026
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Antalya-Newcastle

Economy

We have a lots more tings on our luggage.just one cap on the luggage cost 400Β£ i have the necklace 350Β£ we don't have the recipe. We don't keep all recipes after we buy things from the shop we can imagine company like yours to lose my luggage, is never happening to us. But from now we know....we didn't receive our luggage yet 1 luggage is missing the biggest one has 24kg or something like this what I so on that screen. They didn't provide any allowance to us. Last time we so the luggage was in Antalya to the airport. I carry my luggage to the check-in The suitcase was 60Β£ I have the payment on my card I payd 206Β£ for the luggage and the seats. We distribute payment overweight. We complete the form at Newcastle Airport PIR. They send me a message and they said in 24h they gonna let me know what happens next.
  • Antalya-Newcastle
  • Economy

Raluca R

verifbadgeVerified | Jul 23, 2026
dots

Antalya-Newcastle

Economy

My kids inhaler is on the luggage, they can't breath very well, we have to run to the hospital .. this is very bad service I am not happy at all.
  • Antalya-Newcastle
  • Economy

Raluca R

verifbadgeVerified | Jul 22, 2026
dots

Antalya-Newcastle

Economy

some jewelry, a women's necklace, a watch, another men's chain from Boss, a men's watch, asthma treatment for the child l got photo
  • Antalya-Newcastle
  • Economy

Asel A

verifbadgeVerified | Jul 12, 2026
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Duesseldorf-Antalya

Economy

I arrived at DΓΌsseldorf Airport on time, completed check-in and received my boarding pass with an assigned seat. At the boarding gate, I was informed that there were no seats available on the aircraft, and I was denied boarding. The airport staff apologized and told me that I would receive a refund for my unused ticket. I asked them to provide written confirmation that I had been denied boarding due to the airline’s fault, but they refused and did not give me any document. Since then, I have been trying to obtain my refund and submit my claim, but I have not been able to resolve the issue. I am requesting compensation for denied boarding due to overbooking and a refund for my unused outbound flight. The airport staff told me that the ticket refund would not be a problem and that I would receive my money back. However, since then I have been sent back and forth between Corendon Airlines, Booking.com and Etraveli. Corendon’s Passenger Rights portal does not allow me to submit my claim because my flight cannot be selected. My return flight was initially cancelled automatically but has since been restored. I am requesting compensation for denied boarding due to overbooking and a refund for my unused outbound flight.
  • Duesseldorf-Antalya
  • Economy

Prakas R

verifbadgeVerified | Jun 24, 2026

London-Heraklion

Economy

Missed flight due to airline error, resulting in significant financial loss and inconvenience.

I am writing to formally complain about Corendon Airlines Europe regarding flight XR 4217 (PNR: R34F26) from London Gatwick (LGW) to Heraklion, Crete (HER) on 16 June, scheduled to depart at 10:10 and arrive at 16:25. On the day of travel, the online boarding pass system failed, preventing me from checking in. At the airport, I approached the check-in counter, but a member of staff incorrectly told me the counter was not yet open. In reality, the counter was already closed. By the time I realised this, I was unable to obtain a boarding pass, despite also attempting to call the airline directly for help. As a result, I was denied boarding and missed my flight entirely, through no fault of my own. This caused me significant additional costs, including a new flight ticket, loss of my pre-booked hotel, and other incidental expenses. Booking ID: 3234369978 (booked via lastminute.com) Total original booking cost: Β£1,494.70 I am requesting: 1. A full refund of the original booking (Β£1,494.70) 2. Reimbursement of additional costs incurred (Β£378) β€” receipts available on request 3. Taxi - Β£100 Please respond within 14 days. If this is not resolved, I will escalate to the relevant regulatory body.

Overall

  • close Poor customer service
  • closecheck Nil
  • London-Heraklion
  • Economy
  • Loss: €3
  • Desired solution

bluecheck Compensation

bluecheck Refund

bluecheck Expenses reimbursement

Lesley L

verifbadgeVerified | May 28, 2026

Antalya-Manchester

Economy

Refund of seats on a cancelled flight

I booked a holiday through TUI using Corendon for the flights Corendon cancelled the return leg of the flight which meant that we rebooked a holiday through TUI I booked the seet on the aircraft directly through the Corendon website I requested a refund when the flights were cancelled, I called again on 5 May and was told it would take 14 days. I called again and was told 14 working days. I called again and was told approximately 14 days without being asked my reference number, si the lady didnt even look at mu booking. I asked to speak to a supervisor and was told no they didnt have one. One of the worst customer service departments ever
  • Antalya-Manchester
  • Economy
  • Loss: €43.12
  • Desired solution

bluecheck Refund

Daniel P

verifbadgeVerified | Sep 22, 2025
dots

Birmingham-Antalya

Economy

No reason given

We were due to depart at 14:15, we didn’t leave until 17:57. We were left waiting without any real idea of what was going on. We were then dragged out of the plane through security again whilst we had police checking the aircraft, still unaware of what the issue was. We were supposed to land at around 20:30, we didn’t get there until 23:49. We didn’t get to our hotel until 2:00, we were starving, exhausted and my 2 year old nephew was distraught
  • Birmingham-Antalya
  • Economy

Nurselin D

verifbadgeVerified | Aug 23, 2025

Izmir-Brussels

Economy

Irrespect of crew towards pax

Subject: Complaint – Corendon Flight D7A575 (Izmir – Brussels) on August 23, 2025 Dear Sir or Madam, I wish to express my deep dissatisfaction following my experience on Corendon Flight D7A575 from Izmir to Brussels on August 23, 2025. For a ticket costing €470, plus additional onboard purchases, I was subjected to behavior from the crew that was not only hostile but also unfriendly, and most importantly, it was specifically directed at me. There was no greeting at boarding or disembarkation, and no sign of politeness or consideration towards me as a passenger. This complete lack of courtesy made the experience particularly unpleasant, stressful, and heavy. As a fellow crew member, I understand the challenges of our profession, but this does not justify such neglect of basic service standards and human respect. I urge you to take this complaint seriously and inform me of the measures you plan to implement to prevent such behavior from recurring. I look forward to your response. Sincerely,

Overall

  • close Unprofessional cabin crew
  • closecheck No
  • Izmir-Brussels
  • Economy
  • Loss: €470
  • Desired solution

bluecheck Compensation

bluecheck Refund

bluecheck Expenses reimbursement

bluecheck Other

Emila B

verifbadgeVerified | Jun 17, 2025
dots

Economy

My name is Emila Bega, ID number J55106051, born in Tirana.

On June 17, 2025, I had a flight from Antalya to Tirana with airline XC 101 with departure time 01:15. At check-in, I was not allowed to pass because I was 28 weeks pregnant. Even though my physical condition was excellent, I was asked for a medical report from a doctor. I did not have this medical report because the information I had received from the Condor website was that: -"Pregnant passengers can travel without a medical report up to 36 weeks of pregnancy (for multiple pregnancies up to 32 weeks of pregnancy)." I would also like to emphasize that at check-in, I was not asked to fill out a health form at the counter during registration. Since I did not have this medical report, I had to get a report from the airport doctor to pass. This report that I got cost me 120 euros (attached you will find the relevant invoice). Referring to the regulation that is presented and from the official website of Corendon airlines about pregnant passengers, this is a complete violation of my rights. All this behavior done by the staff was stressful and full of pressure. I was about to miss the flight. I feel very offended and ask you to take my complaint into consideration. I demand my right.
  • Economy
  • Loss: €120
  • Desired solution

bluecheck Compensation

bluecheck Refund

bluecheck Expenses reimbursement

Selim B

verifbadgeVerified | Mar 1, 2025

Economy

My stroley was damaged during flight but no payment made

My stroley was damaged during flight so we made a flight irregularity report, and then file a complaint in the company website, they offer 40eur for that. but this amount has not been paid after 4 months.
  • Economy
  • Loss: €40
  • Desired solution

Soufiane N

verifbadgeVerified | Feb 12, 2025
dots

Stuttgart-Antalya

Economy

No reason given

we have been in board of the airplane, then all passengers requested to step out for 30 minutes. Then when all passengers requested to onboard, the pilot decided to wait for a group of passenger that were probably lost in the airport. this resulted in a delay of over 3 hours.
  • Stuttgart-Antalya
  • Economy

Khadija M

verifbadgeVerified | Jan 13, 2025
dots

Brussels-Bodrum

Economy

Technical problems

Hello, Last August I went on vacation with my daughter. The outbound flight was delayed several times. I was supposed to board at 5.50am but we finally boarded at just after 7pm. I've already sent in a claim via the airline's website. I then spoke with a person called β€œMrs. Niken ComplaΔ±nt Department” We agreed after several exchanges that we would be reimbursed directly via the account to which we made the payment. The compensation per person is 400€ as confirmed by β€œMrs. Niken ComplaΔ±nt Department”. To this day, there have been no developments and I have had no further response via the discussion on corendon airlines or by telephone. I am therefore sending you this e-mail in the hope of a reply from you, as well as the refund as agreed, also from you. I am enclosing proof of flight delay. If necessary, you can contact me by e-mail or by telephone on 0486 515 380 or 0483 282 008. If you need any further information, please let me know as soon as possible. It's about time this β€œcomplaint” was closed as agreed several months ago. Flight XC7651 to Bodrum-Milas for Mrabet Chergui Khadija and Anissa Talamakrouni Sincerely VOILA le mail que j'ai envoyΓ©
  • Brussels-Bodrum
  • Economy

Dennis D

verifbadgeVerified | Sep 24, 2024
dots

Alanya-Cologne

Economy

Delay 8h 25 min Gazipaza-bolonge Koln

We get the message that we do not get compensation for the delay of flight xc1078 because we are not delayed for more then 3 hours . But this is incorrect information. The delay was 8h 25 min. (Arrival time , boarding was after more then 10 hours) so we do have the right for compensation according to the website and regulations. We did receive one drink en one sandwich. Nothing for kids so we where obligated to buy it all our selfs. A form of compensation would be only correct. We even had to pay 40 euros extra for not boarding in advance while the site had a default the day before. So early check in wasn’t possible. Not a happy customer. Especially because there was no information for us. Nobody knew anything. And calling the airline wasn’t helping. Robot call … no solution or info at all.
  • Alanya-Cologne
  • Economy
  • Desired solution

Abigail R

verifbadgeVerified | Aug 4, 2024
dots

Newcastle-Antalya

Economy

No reason given

My son has severe adhd we were offered no food or drinks and at the airport had to purchase these I cannot find the receipts
  • Newcastle-Antalya
  • Economy

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

Corendon Airlines Contact Information: Common Complaints & Tips
Corendon Airlines Contact Information: Common Complaints & Tips
verifgreen
Joanna Teljeur

Last Updated:  

Well known as a leisure carrier, Corendon Airlines carried roughly 4 million passengers in the first half of 2024. Most flights are operated without any notable issues, but if you’ve had a flight interruption or if you were simply disappointed with the service, you should definitely let the airline know. 

Here you'll find out how to contact Corendon by phone, web form, and social media and discover important tips for getting a positive response.

Disrupted flight? You might have a right to compensation - up to €600Check Your Flight

Corendon Airlines Customer Service Phone Numbers

If you prefer talking to someone or if you don’t have internet access, then calling Corendon Airlines’ customer service is your best bet. Fortunately, the carrier provides different phone numbers so you can choose the one for the region where you’re located. 

tip

Representatives can speak multiple languages, but if you’re looking for English speakers you can choose the lines for Denmark, Poland, Belgium, and “other countries”in addition to the UK number.

Customer Support Phone Numbers by Location

Before you call, make sure you have your flight details ready. Also, you might encounter long wait times during busier hours and seasons. Customer service lines are open 24/7.

Country

Telephone Number

United Kingdom

+44 20 388 543 30

Belgium (service in English)

+32 2 899 2537

Netherlands

+31 20 323 3105

Denmark (service in English)

+45 781 52 643

Poland  (service in English)

+48 22 152 0952

Germany

+49 211 9629 4085

Turkey

+90 242 44 44 737

Other countries  (service in English)

+90 216 444 47 37

Submit a Complaint with Corendon Airlines’ Forms

Passengers wanting to file a claim for baggage mishandling or flight interruptions, including delays, cancellations, refunds, and denied boarding because of overbooking, will have better results contacting Corendon Airlines via their contact forms.

Tips for Submitting a Complaint

Before you begin, take a moment to gather all the documents and details related to your complaint. You’ll need to provide your contact information, flight numbers, departure and arrival information, and supporting info like boarding pass and booking receipts. Also, explain your problem in as much detail as possible. 

corendon complaints form

Corendon Airlines Mailing Address

If internet options are unavailable, you can always send correspondence by post. This is a great backup for compensation claims as you can include supporting documentation.

Corendon Airlines 
Güzeloluk Mahallesi 1879 Sokak No: 148
Muratpasa, Antalya, Turkey

Corendon Airlines Mobile App for Flight Disruptions

Any time you have a delay, cancellation or any other flight interruption and need immediate assistance, use the mobile app. You can download versions for iOS and Android, and it offers one of the best ways to resolve urgent matters related to rebooking, missed connections, and denied boarding from overbooking.

Corendon Airlines on Social Media

When all else fails, you can try reaching out to the airline on their social media channels. Travel experts say that you can get a more timely response this way, particularly when you send direct messages to their Twitter/X and Facebook pages. Still, don’t hesitate to try contacting them on their other social media sites like Instagram and TikTok.

a young woman wearing headphones in an airport

Pro Tips to the Best Results

No matter what method you choose, you’ll have better results when you remember to do these tips.

  • Check your personal and contact information: Make sure the details you provide match what’s on your booking information. If it doesn’t match, the airline will have trouble locating your account and transactions.
  • State clearly what happened: The more information you provide, the better. Explain clearly and thoroughly what happened and why you are complaining.
  • Add supporting documents: For baggage damage, you can add photos, for delays and cancellations, you can include information about what caused the interruption. You cannot have too much evidence as part of your complaint.
  • Additional costs: If you had any out-of-pocket expenses, be sure to include the receipts for these purchases so the airline will know how much to reimburse you.

Frequent Corendon Airlines Complaints

From lost baggage and uncomfortable seats, to unfair fees and rude flight attendants, Corendon passengers have contacted the carrier for lots of reasons. The most common complaints are flight delays, cancellations, and other flight disruptions like denied boarding. 

Luckily, if you’re departing from an airport in Europe you’ll be protected by Regulation EU261.

warning

This means you could get between €250-€600 for flight interruptions that result in a delay of 3 hours or more at your destination.

As well, you can expect to get reimbursed by the airline for lost, delayed or damaged baggage. 

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

Let AirAdvisor Help

It’s understandable if you don’t want to lodge a complaint against an airline alone. That’s why we’re here to help! Also, if you’ve already written to Corendon and haven’t had a response you’re happy with, we can handle your claim for you. Here’s how:

  1. Go to the the AirAdvisor homepage
  2. Provide a few preliminary flight details and click Check Compensation
  3. Enter a few more specifics about your trip
  4. After we do the initial review, we’ll contact you if we need more details for your claim.
Joanna Teljeur

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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Corendon Airlines customer support contact details

Website:
www.corendonairlines.com

Phone
+44 20 388 543 30 - UK
+90 216 444 47 37

Mailing Address
Corendon Airlines GΓΌzeloluk Mahallesi 1879 Sokak No: 148 Muratpasa, Antalya, Turkey

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