SmartWings (Travel Service Airlines) Complaints

Lengthy application process - seems like it needs the same things repeatedly. Worth persevering.

It takes a long time to send and copy all the papers, but the Communication was good. Emirates cancelled our Flight back to Germany because of the Iranwar. So we had to spend 3 Nights in Capetown an book a new flight back to Germany for 1.250 € with ethiopian airlines instead of 555 € before with Emirats. We booked a Flight Hamburg-Capetown -Hamburg we were shure, that the European rules made our flight saven because our Flight started in Germany and it should end in Germany. But the arguments for not paying a refund for the additional costs for our flight was, that the flight back to Germany didn‘ t start in EU but in Capetown! So everybody should check seriously the terms and conditions before booking a non European Airline. It could be a expensiv experiance. See the explanation of Emirates!

I put a.complaint with AirAdvisors in 2024 regarding a delay with Air France with whom I did not get any satisfàction....Air Advisors came.back to me 4 years later with a compensation....extraordinary... Thank you.

The process was clear and professional. The payment went through smoothly.

Like a pro, I like that 👍 Thanks for your service 💯

Great communication. They took 120 out of 400 very expensive administrative cost.

Air Advisor resolved very simply an Air Travel Compensation when the airline was refusing to pay. Definitely recommend as they are experts at following up the case to get what you deserve.

Great cooperation, fast process

Very good service

Great service, 100% success rate for me.

Thank you

Very Good experience, very professional and effective

Very excellent

Thank you