How to Contact Smartwings: Email, Form & Tips for Lodging Complaints

Written By Joanna Teljeur

Last Updated: September 25, 2024

Lot’s of things can go wrong during a flight and after. If your Smartwings experience hasn’t been steller, you might be thinking of filing a complaint, or perhaps you just need to get in touch with them. Either way, you’ll find all the contact information you need right here.

Why Contact Smartwings

From unfriendly staff to hidden fees, there are so many things passengers are unhappy with. Some people have these experiences and just get on with it, but if you let the airline know how you feel, you could get vouchers, discounts, or cold hard cash!

How Complaints Lead to Payouts

If you’ve had a delayed, cancelled, or overbooked flight, you could get as much as €600 in compensation from Smartwings if you arrived 3 or more hours late at your destination. If your baggage is mishandled in any way, you could up to €1,599. So, bottom line - it’s worth contacting the airline for these kinds of complaints.

If you want help with your complaint, let our legal team submit it for you. Our legal experts can get you the compensation you’re owed. Check to see if your flight qualifies by entering a few basic details in the link below. 

Had a Delayed or Canceled Flight to or from the EU?Check Your Flight

Smartwings Phone Number

The downside to calling any airline is having to wait for an agent. You might be on hold for a very long time. Nevertheless, if you need to speak to a real, live Smartwings agent, the number to call is:  +420 284 000 612 (available daily from 08:00 to 20:00 CET).

Contact Smartwings by Email 

More and more airlines are doing away with customer service emails, and replacing them with contact forms. They don’t allow for as much personalization as an email, but they do make the contact process more efficient. Smartwings is one of these airlines, but in the next section, you can see more about their webforms.

Smartwings Customer Service Contact Form

The contact form for official complaints is not easy to find on the website, but you can go to it directly here. Just convert it to the language of your choice, and follow the prompts.

If you are looking for a way to contact the airline for any complaint, especially ones that can result in compensation, you should definitely utilise these forms. As you can see below, you can choose different issues and then add your specific details and attachments.

Contact Smartwings by Post

In our ever-evolving digital world, you might not consider writing to the airline and sending it by post. It’s an old-school method for sure, but it still works as a valid way to lodge formal complaints. Just be prepared for a very slow resolution process.

Smartwings on Social Media

Your flight has been cancelled and you need a rebooking - fast! If you find yourself in this situation and the phone line is busy and airport staff are mobbed by fellow passengers, contact Smartwings on social media. You’ll be surprised how quickly you get a response!

Smartwings can be reached on Facebook, Instagram, and X/Twitter.

Pro Tips for the Best Results

1. Act fast! Submit your complaint as soon as you can. The details will still be fresh in your mind so it will be easier to remember all the important information. 
2. Organise your travel documents including boarding passes, receipts, photos, and anything else that will validate your claim.
3. State your desired outcome. Be polite but direct. Include all the details about the issue and what you want to fix the problem. 
4. Make sure your contact info is accurate. Give the airline the most reliable way to get a hold of you.

Let AirAdivor Help 

If you’ve had cancelled or delayed flights, you don’t have to lodge your complaint on your own. Let our professional and experienced legal team handle your claim for you from start to finish. We can even take over a claim that you’ve already submitted to help you get the compensation you’re owed in any of the following situations:

• Flight delays
• Cancellations
• Missed connections
• Denied boarding
• Lost or damaged baggage

You can also find out how much you’re entitled to by adding a few basic flight details into our free compensation calculator. 

Claim with AirAdvisor and get up to €600 compensation.Find out how much you’re owed today.Check Your Flight