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+1-888-634-1407 US, Canada

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Air India Complaints - Common Issues, Contact Info, Useful Tips, and How We Can Help

Air India Complaints - Common Issues, Contact Info, Useful Tips, and How We Can Help

Amy Lancelotte
Written By Amy Lancelotte
Last Updated: October 16, 2024

It’s never easy when you need to make an Air India complaint or complain officially to any airline, for that matter. To start, you have to figure out the Air India complaints procedure, find out how to contact them, and determine the resolution you’re looking for, and of course, this all takes time.

For busy travellers, a good way to save time is by using a trusted partner like AirAdvisor to submit the complaint on your behalf. We’ll show you how we can help and provide all the details you need if you’d rather file Air India complaints yourself.

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What Common Air India Complaints?

Let’s take a look at some issues that are most likely to result in some form of compensation for passengers.

  • Flight delays: Valid Air India complaints for certain flights delayed 3 hours or more can entitle you to up to £520 (€600) in compensation.
  • Flight cancellation: As with delays, when your flight is cancelled with fewer than 14 days’ notice, you can claim the same amount of compensation to cover the inconvenience and expenses incurred.
  • Mishandled baggage: When your bag is lost, delayed, or damaged, it can result in even higher compensation - up to £1,395 or €1,300. 
  • Denied boarding: If your Air India flight is oversold, resulting in you being denied boarding, you can contact the airline to complain and get as much as  £520 (€600) in compensation.
  • Customer service: If you’ve found the in-flight experience, booking process, or other issues unsatisfactory, a complaint may elicit compensation like vouchers or discounts on upcoming travel.

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Air India Complaints - What You Need to Know

Before you begin the Air India complaints procedure, make sure that you know what to include for a successful outcome.

Here are a few other tips to help you:

  • Specify your contact details so that the airline can reach you easily to resolve the complaint.
  • Keep your booking reservation (including flight details), boarding pass, luggage reference tags, and anything else given to you by the airline that may apply to your complaint.
  • Take photos. In the case of damaged bags, nothing says it better than a few photos.
  • Take notes. It’s important to be simple and to the point when describing the incident to the airline. Use specific dates and times, names of people you spoke to, and any other pertinent details.
  • State your expectations clearly. Be straightforward in communicating your expectations to resolve the Air India complaint to your satisfaction.
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AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

Ways to Contact Air India for Complaints

For general Air India complaints, the airline has a customer service portal where you can ask a question or give feedback. Here are some additional options.

Air India Complaints Email

There is no official email address, but on their website, there’s an option to contact customer service using the Air India complaints form that corresponds with your query. There is one for flight interruptions, baggage, and booking, among others.

Air India Complaints Phone Number

Air India has several global customer care centres to choose from based on your location. In the UK, it’s +44 0800 048 9254 and in the US, it’s +1-888-634-1407. Both are toll-free.

Air India Complaints Live Chat

The bottom right-hand icon on most Air India pages links you to the live chat option. Customarily, you’ll start with a chatbot and then escalate to a live agent.

Alt: Ways to file an Air India after travel complaint

Flight Interruptions - Steps to File Air India Complaints

  1. Go to the AirAdvisor homepage and enter your flight details.
  2. Click on “Check Compensation.”
  3. Work your way through the easy-to-understand prompts and submit.
  4. Our experienced flight disruption agents will contact you if there are any questions or further documents needed.
  5. From there, we will deal with Air India for you until a resolution is reached.

Using our convenient Air India complaints form online saves you tons of time, and we only charge a small fee as a percentage of your compensation. So, if you don’t win, we don’t charge a thing!

We’re here to help!

Are you finding it tricky to get the Air India flight cancellation compensation you deserve?

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Air India Response Time for Complaints

When you use the Air India complaints form online, the response time is 24 hours. 

FAQs - Air India Complaints

What is the best way to make an Air India complaint?

A solid option is to partner with AirAdvisor to file any flight interruption claims. We have extensive knowledge of the Air India complaints procedures and can save you tons of time and hassle. For other types of complaints, using the applicable online form works well.

How do I contact Air India with a complaint?

In the US, you can call 1-888-634-1407, and in the UK, the number is +44 0800 048 9254. If you prefer to avoid holding, the online customer support portal is the way to go. Air India complaints submitted there get a reply within no more than a day.

How long does it take Air India to respond to passenger complaints?

In general, when you submit your query online, the response time is 24 hours or less.

Is it worth complaining to Air India?

Yes. Other than voicing your feedback to help the airline improve its services, when your flight departing from the UK or EU is interrupted, an Air India complaint may get you between £220 (€250) and £520 (€600); depending on the flight’s distance and a couple other factors.

Does Air India have a live chat?

Yes, in fact, they have two chat options. You can “Ask AI.g” for answers to common questions or chat with a live agent. The general chat function on the website is found in the bottom right corner of most pages.

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Complaints

Maria Fatima De Melo

Traffic jam , travelling from vasco to mopa airport

Feb 14, 2025
when i was travelling from Vasco to Mopa airport Gox traffic jam was in Porvorim area where the work was in progress, so i could not get my flight , on time which was at 2050 Flight No AI 2514 and i have to purchase ticket of amount in indian Rupees which cost me 16000 around for spice jet airline to get in connect with my second flight in Mumbai which was around 06.10 on 9 Th 0f Feb Flight no AI129. when i reached to Mumbai , and went to the counter for check in, i was told by the staff member that my flight has been cancelled , and i cannot board on the flight, so i had to purchase another ticket to London Heathrow, which on 10th of Feb 06.10 AI129.Im in complete loss 443.25 , in pounds, so please possible could airlines help me to get my Refund, i will really greatful to you.
Preferred solution: Compensation
Loss: 589.76 in pounds EUR
Patricio Gomes

Technical problems

Feb 2, 2025
On the day of travel at 11:30 am I received an email informing me that the flight was cancelled due to technical issues. I was offered a flight on the following day the 1st of February, but I which I accepted.
Nihar Das

No reason given

Jan 28, 2025
For this flight cancellation, my father and my uncle waited for the whole day with my Mother who is not well for the whole day in Bhubaneswar. And all my plans got disturbed. Airline did not help me to get accommodation or food, nothing. I was not able to sleep at the Airport because of insecurity of my luggages.
Tomas Jose Fernandes

No reason given

Jan 27, 2025
Hi can you advise me i had submitted my compensation twice and i had got the mail saying that my claim was closed can you please give me the reason. In that same flight AI 128 London to Mumbai on 25th November 2024.
Shivji Patel

No reason given

Jan 27, 2025
My travel agent contacted the air line on my behalf and they advised that they would not pay compensation as the delay was beyond their control. Please refer to previous upload for a full account of my journey.
Shivji Patel

No reason given

Jan 24, 2025
My first leg of the flight was delayed five hours and I missed the connecting flight. I requested the next available flight which was on the next day. I was told there are no available seats on the next flight. I asked what are my options. The booking clerk told me I could go on another flight to a Ahmedabad and make the rest of the journey by road which would be about six hours. The road journey would have to be at my expense. Another option was that they would refund the ticket to bhuj and I would have to fund the rest of the journey myself. I am not familiar with the country so I rejected oth options, also I would out of pocket. I enquired when the next available flight was. I was told it was in two days. I asked if I selected that option would I be given accomodation until then. He replied it is Air India policy only to provide 24 hours hotel stay. I expressed that that was very unfair and requested their policy document which stated this. He replied that they did not have it in print. After several hours of waiting in the hope of a seat becoming available on the next flight I had to make a decision as I may risk getting a seat on the flight I was offered two days away. The airport organised a taxi and paid for 24hours hotel stay. I had to pay the next 24 hours myself which amounted to £89 at the time

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