How do I contact easyJet directly?

You can speak directly to an easyJet customer care team member on the phone or through their live chat service.

How long does easyJet take to respond to complaints?

easyJet aims to respond to all complaints within 28 days of receiving them.

Is it worth complaining to easyJet?

It may be worth complaining to easyJet if you feel they have violated your rights or if you have a valid complaint.

Does easyJet have a live chat?

Yes, easyJet offers a live chat service on its website during certain hours.

Why is my easyJet refund taking so long?

easyJet refunds can take time to process depending on the circumstances of the request and whether or not the refund is related to widespread events. If you have not received a refund in 7 days, follow up.

How much does easyJet charge for special assistance?

The cost depends on the type of special assistance you require. easyJet lists its special assistance fees on its website. Note, the fees can vary depending on the country of departure.

In certain circumstances, it may be possible to sue easyJet, but it's important to seek expert advice, like that of AirAdvisor, when going down this route.

How reliable is easyJet?

easyJet has a generally good reputation for reliability, but Eurocontrol’s 2023 report states that only 65% of the company’s flights arrived on time. That’s well below the average of 71%.

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NO WIN, NO FEE - EVER

We cover all legal costs, including court

YOUR CLAIM WINDOW MAY BE CLOSING

Just 3 minutes – add your flight number

YOUR DATA STAYS PRIVATE

Encrypted. Never shared with third parties

RATED 4.6/5 AFTER 31,129 REVIEWS

620,000 cases, 98% success rate

easyJet Complaints

rating based on 3285 complaints

www.easyjet.com
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Flight left you disappointed? Let others know what happened

Post your complaint

See if you’re eligible for compensation

Customer support contact details

Website:

www.easyjet.com

Phone:

+44 (0) 330 5515 151

Mailing Address

easyJet Airline Company Limited Hangar 89 London Luton Airport Luton, Bedfordshire LU2 9PF, United Kingdom

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