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easyJet Contact Information: Customer Service Details and Tips for Submitting a Complaint

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  May 20, 2025

If you’ve ever tried to get in touch with easyJet, then you know how challenging it can be. As a well-known budget airline, they keep fares low by cutting costs wherever possible. For passengers, this means that you will have a tough time getting in touch with a real, live agent because they are more expensive than chatbots and other digital contact methods. That said, the airline does offer better customer service options for those willing to pay £170.00 for an annual easyJet Plus membership.

So, if you’re looking for the best ways to reach customer service, whether it's for complex questions or submitting a complaint, this article will give you some options as well as expert tips on submitting successful complaints.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

Before You Contact easyJet

Back in 2015, easyJet’s former CEO, Carolyn McCall said in an interview with Marketing Week,

Customer care doesn’t have to be gold plated. I don’t think anyone expects easyJet to be gold plated. They expect you to be friendly, helpful and to get you to places on time and efficiently.

This pretty much sums up the airline’s customer service. So, with this in mind, and to make your call more efficient:

1. Be sure to have your flight details ready. easyJet agents will ask for your booking reference number and other information in order to access your booking. 
2. Be mindful that countless other passengers could be in the same position you’re in, dealing with cancellations or other pressing concerns.
3. Make every effort to be patient and polite when speaking with customer service agents and remember that charges may apply depending on your carrier and where you’re calling.

easyJet Chat & Mobile App

Also, it’s worth trying to find answers with the chatbot on the official website. To manage your booking or find alternate flights after a delay or cancellations, try the easyJet mobile app. Both methods work surprisingly well to help with basic questions and concerns.

easyJet Contact Numbers

For luggage handling concerns, you can find a list of phone numbers for various countries and airports on the Luggage Page.

easyJet on Social Media

You can usually get a quick response from an agent on their Twitter (X) account. The official handle they use is @easyJet, and they can offer solutions for flight delays, cancellations, or booking issues.  

Reaching out to them on Facebook is another option. easyJet doesn’t seem to answer direct messages on Facebook as fast as they do on Twitter, but it can still get you some response without waiting on hold.

PRO TIP: Be advised that there are numerous social media scams targeting passengers who post about flight disruptions. The scammers pose as airline agents to get sensitive information. To stay safe, send direct messages to the airline and be careful about releasing any personal details.

easyJet Complaint Contact Information

In 2023, the UK Civil Aviation Authority (CAA) reported that easyJet received 7,227 passenger complaints, and there is certainly a lot to complain about. Travellers complain about poor in-flight experience, no legroom, extra fees, and countless other issues. If you were unhappy with your easyJet experience, you should always raise a complaint in writing. At very least you will get it off your chest, but you might get a discount or a voucher for the inconvenience.

Common Complaints

• Poor in-flight service
• Disappointing in-flight amenities
• Poor customer service
• Booking errors
• Overbooking
• Accessibility issues
• Safety concerns
• Misleading advertising/hidden fees and charges
• Airline policies
• Inadequate compensation 

If you’ve experienced flight delays, cancellations, and other flight irregularities, you should always send a more formal complaint to the airline and reference your passenger rights.

Don’t accept airline vouchers

Let AirAdvisor help your case.

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Your Passenger Rights

You’ll get a much better response from easyJet if you reference your passenger rights in your complaint letter. If you need help with this part, you can always use our free template.

Basically, your rights are protected when you have flight disruptions thanks to the rules found in Regulation EU261 and UK261, stating that you could be owed as much as £520 when the right conditions are met.

If you’re curious about this and want to see if your situation qualifies, just enter your basic flight details into our compensation calculator, and find out instantly.

easyJet Email

There are two ways to send your complaint: By email or through the easyJet contact forms discussed in the next section. Emails will allow you to upload important supporting documents like receipts, photos, and booking confirmation to validate your claim. Plus, you can keep track of what you said when you send complaint emails.

Send written complaints to: customer.support@easyJet.com.

easyJet Contact Form

The beauty of contact forms is that they go to the right department for your concern, rather than to one, general customer service inbox, and you can still upload supporting documents.

The links below will take you to the contact form for:

• General Contact
• Baggage Claims
• Compensation Claims

easyJet Mailing Address

In case you are without internet access or you need to send hard copies of documents, send your post to:

3 Tips for a Successful Outcome

1. Include all relevant details: Where you were traveling, dates, times, and other specifics. Also, add booking details as well as a clear, detailed explanation of what happened.
2. Attach supporting documents. if you have notes from previous conversations with airline representatives, photos, receipts, etc., these will validate your complaint.
3. Be persistent. It can take some time for airlines to make a decision and respond to your complaint, so feel free to drop them additional messages.

If You Don’t Get a Response

easyJet's complaints team aims to respond to all customer complaints within 28 days of receiving them, though some complex cases may take longer to resolve.

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over450,000 passenger claims since 2017.

Save some time and improve your chances of compensation by starting your claim with AirAdvisor today!Check Your Flight

Common Questions

Find answers to frequently asked questions about easyJet flight complaints below:

Author:

Joanna Teljeur

Job/Position: Editor, Senior Writer

Joanna is a writer, editor, and consumer rights advocate.

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