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Contact Information

Mailing Address:

easyJet Airline
Company Limited Hangar
89 London Luton Airport
Luton, Bedfordshire
LU2 9PF, United Kingdom

Phone:

+44 (0) 330 5515 151

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easyJet Contact Information: Customer Service Details and Tips for Submitting a Complaint

easyJet Contact Information: Customer Service Details and Tips for Submitting a Complaint

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Joanna Teljeur

Last Updated:  

If you’ve ever tried to get in touch with easyJet, then you know how challenging it can be. As a well-known budget airline, they keep fares low by cutting costs wherever possible. For passengers, this means that you will have a tough time getting in touch with a real, live agent because they are more expensive than chatbots and other digital contact methods. That said, the airline does offer better customer service options for those willing to pay £170.00 for an annual easyJet Plus membership.

So, if you’re looking for the best ways to reach customer service, whether it's for complex questions or submitting a complaint, this article will give you some options as well as expert tips on submitting successful complaints.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

Before You Contact easyJet

Back in 2015, easyJet’s former CEO, Carolyn McCall said in an interview with Marketing Week,

quotes

Customer care doesn’t have to be gold plated. I don’t think anyone expects easyJet to be gold plated. They expect you to be friendly, helpful and to get you to places on time and efficiently.

This pretty much sums up the airline’s customer service. So, with this in mind, and to make your call more efficient:

  1. Be sure to have your flight details ready. easyJet agents will ask for your booking reference number and other information in order to access your booking. 
  2. Be mindful that countless other passengers could be in the same position you’re in, dealing with cancellations or other pressing concerns.
  3. Make every effort to be patient and polite when speaking with customer service agents and remember that charges may apply depending on your carrier and where you’re calling.

a mobile phone with the easyjet app opened

easyJet Chat & Mobile App

Also, it’s worth trying to find answers with the chatbot on the official website. To manage your booking or find alternate flights after a delay or cancellations, try the easyJet mobile app. Both methods work surprisingly well to help with basic questions and concerns.

EasyJet Chat

easyJet Contact Numbers

For luggage handling concerns, you can find a list of phone numbers for various countries and airports on the Luggage Page.

UK and elsewhere

011 44 330 365 5000 

+44 330 365 5454

+44 330 551 5151

France

0806 141 143

Netherlands

0900 506 0900

Italy

199 304 213

easyJet Plus Customer Service - Available 08:00 – 20:00, 7 days a week

English

+44 (0) 330 5515146 

Spanish

+34 93 6410004

German

+49 (0) 30 726297514

French

+33 (0) 9 77407768

Italian

+39 02 32068893

easyJet on Social Media

You can usually get a quick response from an agent on their Twitter (X) account. The official handle they use is @easyJet, and they can offer solutions for flight delays, cancellations, or booking issues.  

Reaching out to them on Facebook is another option. easyJet doesn’t seem to answer direct messages on Facebook as fast as they do on Twitter, but it can still get you some response without waiting on hold.

warning

PRO TIP: Be advised that there are numerous social media scams targeting passengers who post about flight disruptions. The scammers pose as airline agents to get sensitive information. To stay safe, send direct messages to the airline and be careful about releasing any personal details.

easyJet Complaint Contact Information

In 2023, the UK Civil Aviation Authority (CAA) reported that easyJet received 7,227 passenger complaints, and there is certainly a lot to complain about. Travellers complain about poor in-flight experience, no legroom, extra fees, and countless other issues. If you were unhappy with your easyJet experience, you should always raise a complaint in writing. At very least you will get it off your chest, but you might get a discount or a voucher for the inconvenience.

Common Complaints

  • Poor in-flight service
  • Disappointing in-flight amenities
  • Poor customer service
  • Booking errors
  • Overbooking
  • Accessibility issues
  • Safety concerns
  • Misleading advertising/hidden fees and charges
  • Airline policies
  • Inadequate compensation 

If you’ve experienced flight delays, cancellations, and other flight irregularities, you should always send a more formal complaint to the airline and reference your passenger rights.

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Let AirAdvisor help your case.

Your Passenger Rights

You’ll get a much better response from easyJet if you reference your passenger rights in your complaint letter. If you need help with this part, you can always use our free template.

Basically, your rights are protected when you have flight disruptions thanks to the rules found in Regulation EU261 and UK261, stating that you could be owed as much as £520 when the right conditions are met.

If you’re curious about this and want to see if your situation qualifies, just enter your basic flight details into our compensation calculator, and find out instantly.

easyJet Email

There are two ways to send your complaint: By email or through the easyJet contact forms discussed in the next section. Emails will allow you to upload important supporting documents like receipts, photos, and booking confirmation to validate your claim. Plus, you can keep track of what you said when you send complaint emails.

Send written complaints to: customer.support@easyJet.com.

easyJet Contact Form

The beauty of contact forms is that they go to the right department for your concern, rather than to one, general customer service inbox, and you can still upload supporting documents.

The links below will take you to the contact form for:

EasyJet Contact Form

easyJet Mailing Address

In case you are without internet access or you need to send hard copies of documents, send your post to:

easyJet Airline
Company Limited Hangar
89 London Luton Airport
Luton, Bedfordshire
LU2 9PF, United Kingdom

3 Tips for a Successful Outcome

  1. Include all relevant details: Where you were traveling, dates, times, and other specifics. Also, add booking details as well as a clear, detailed explanation of what happened.
  2. Attach supporting documents. if you have notes from previous conversations with airline representatives, photos, receipts, etc., these will validate your complaint.
  3. Be persistent. It can take some time for airlines to make a decision and respond to your complaint, so feel free to drop them additional messages.

If You Don’t Get a Response

easyJet's complaints team aims to respond to all customer complaints within 28 days of receiving them, though some complex cases may take longer to resolve.

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over450,000 passenger claims since 2017.

Save some time and improve your chances of compensation by starting your claim with AirAdvisor today!Check Your Flight

Common Questions

Find answers to frequently asked questions about easyJet flight complaints below:

How do I contact easyJet directly?

You can speak directly to an easyJet customer care team member on the phone or through their live chat service.

How long does easyJet take to respond to complaints?

easyJet aims to respond to all complaints within 28 days of receiving them.

Is it worth complaining to easyJet?

It may be worth complaining to easyJet if you feel they have violated your rights or if you have a valid complaint.

Does easyJet have a live chat?

Yes, easyJet offers a live chat service on its website during certain hours.

Why is my easyJet refund taking so long?

easyJet refunds can take time to process depending on the circumstances of the request and whether or not the refund is related to widespread events. If you have not received a refund in 7 days, follow up.

How much does easyJet charge for special assistance?

The cost depends on the type of special assistance you require. easyJet lists its special assistance fees on its website. Note, the fees can vary depending on the country of departure.

Can you sue easyJet?

In certain circumstances, it may be possible to sue easyJet, but it's important to seek expert advice, like that of AirAdvisor, when going down this route.

How reliable is easyJet?

easyJet has a generally good reputation for reliability, but Eurocontrol’s 2023 report states that only 65% of the company’s flights arrived on time. That’s well below the average of 71%.

Joanna Teljeur

Author:

Joanna Teljeur

Job/Position: Editor, Senior Writer

Joanna is a writer, editor, and consumer rights advocate.

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Complaints

Craig Looby

No reason given

Jun 9, 2025
My flight, originally scheduled for 7:05am, was delayed until nearly 11:00am, resulting in significant disruption to my plans upon arrival in Barcelona. Due to the delay, I missed my pre-arranged transfers from the airport and was forced to take a taxi at personal expense. Most importantly, the delay caused me to miss a scheduled event I was meant to attend, which had a considerable impact on my day. Very disappointing experience overall.
Anthony Brown

Technical problems

Jun 5, 2025
We were told a number of times we would have to pay for our flights home and we would be refunded this once home when we submitted to Easjet we were also told to pay for our own food and drinks again being told we would be refunded this all once home We were not offered any accommodation hotel for the time we was standard at the airport we had no sleep in all the time being standard there as we did not feel safe as we had belongings and and keep ourselves safe too we had no where comfortable either made to sit on floors around the airport which has caused my wife great distress as she had two discs removed in lower back in 2021 which has now caused to suffer with sciatica and restlessness leg syndrome both our mental health has been deeply affected to resulting in going to our doctors for help in this and my wife has now gotta take pain relief to help with the discomfort of this all We were looked out for made to feel it was our own fault we have flown with EasyJet never had issues but this has deeply affected us now and we won’t fly with them in the future now We was only offered a small amount of a voucher put on our boarding passes before we was due to go to security which we had to complain for a number of times as we had run out of our own money by then we got this but that was all in our distressing time we felt we had to as we needed food and some drinks but we are and should be offered back our flight money and what we had to pay for to the drinks and food
Emma Scott

Technical problems

Jun 5, 2025
I and my husband were not offered any hotel accommodation for the time time we were standard at the airport nor offered any help in offering new flights we was told to pay for them ourselves and then when home we would be refunded this and also any extra cost to food and drinks again we were told this would be paid back to us once home We were not offered a voucher on our boarding passes once we were due to go through security again so not much there to have a proper meal but we took this as felt we were owed this much but we are owed so much money from EasyJet This has affected us financially with also suffering with mental health and I have now been suffering with bad sciatica as in 2021 I had a back operation two discs removed in my lower back this has affected me greatly with restless leg syndrome and I have now been going to my doctors from more pain management and for my mental health well being to which I have to pay for on prescription medication to manage my pain relief and my mental health recovery this is not fair on us being made to suffer even longer we just want back the money we was told we would receive them making us wait and wait longer then we should is not just on it’s disgusting we are to feel like this
Anthony Brown

Technical problems

Jun 5, 2025
We was told we would have to pay for new flights home to England and also pay for our own food and drinks and we would be refunded this all once we returned home We was not offered any hotel for the time we was standard we was only offered a voucher on our boarding passes for some food and drinks before we was due to depart back through security so yes we took this but was only offered after we complained a number of time This has affected us more with financial issues and our metal health well being my wife had a back operation back in 2021 two discs removed and being standard in airport no where comfortable to relax no sleep has now affected my wife back problems again causing restless legs syndrome and more back issues resulting in sciatica she has had to seek medical attention from our doctors and our mental has been made worse
Maciej Głodek

No reason given

Jun 5, 2025
Dear AirAdvisor, I am writing to express my deep disappointment regarding my recent travel experience. I live very far from the airport and had to travel over 5 hours each way to reach it. Unfortunately, due to the flight disruption, the only alternative available was more than 24 hours later and scheduled in the evening. As a result, I lost two full working days, which has caused a direct financial loss of 300 euros in salary. Beyond the financial impact, the disruption significantly affected my plans and caused considerable stress because also no real information about the cause was provided. I kindly request that you review my case and consider compensation for the inconvenience, time, and lost income caused by the delay. Thank you for your attention to this matter. I look forward to your response. Sincerely, Maciej Glodek
Luka Van Els

No reason given

Jun 4, 2025
My original flight from London Gatwick to Amsterdam on the 2nd of June was scheduled to depart at 20:05 and arrive at 22:05. However, about four hours before departure, I received a cancellation notice from EasyJet without any explanation. I was only offered a free flight change and no other assistance such as food, transport, or accommodation. The next available flight was from Luton on the 3rd of June at 16:10, which arrived in Amsterdam at 18:10—nearly 20 hours later than originally planned. This delay caused me to miss a full day of work and forced me to cancel other commitments. I also lost money on a non-refundable train ticket to Gatwick and had to pay again for travel to Luton. The cancellation caused significant disruption and financial loss, and I am therefore requesting compensation.

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