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TAROM Complaints: Contact Information, Advice, Steps

Written By Joanna Teljeur

Last Updated: September 17, 2024

What do you do when you’ve had a bad experience with TAROM? Many travellers don’t realise that they can voice their dissatisfaction to the airline. Others don’t think complaining will make a difference. Here, we’ll give you TAROM’s contact information and explain what you can do to get compensated for your trouble.

What Can You Complain About?

Anything you want! But certainly, some issues are more complaint-worthy than others. For example, if you’ve been on the receiving end of a rude airline employee, if the cabin was dirty, or if you had a broken or uncomfortable seat, then you should definitely write to TAROM to let them know. 

Other complaints, especially ones related to flight disruptions like delays and cancellations, have a better chance of resulting in a compensation payout.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight

TAROM Passenger Rights

As an airline in the European Union, TAROM must comply with Regulation EU261. It states, among other things, that airlines must pay you between €250 and €600 (£220 to £520) for any flight disruption lasting 3 or more hours. 

The Montreal Convention also protects your passenger right, particularly for mishandled baggage. These rules require airlines to compensate you for as much as €1,600 (£1,100) for lost, damaged or delayed luggage. 

How to Contact TAROM

The following is the best way to get in touch with the carrier.

TAROM Email Address

For any inquiries, you can reach support at contact@tarom.ro.

TAROM Phone Numbers

Monday – Sunday: 08:00 – 22:00

• (004) 021 9978
• (004) 0800 500 131 (TelVerde)
• (004) 0371 529 000

TAROM Complaints Form

If you scroll to the very bottom of the page, you’ll see a Customer Support column. Under that heading, select Suggestions and Complaints, and you’ll be redirected to a new page. From there, you can select what topic to complain about, complete the form, and attach supporting documents.

Pro Tips for a Successful Outcome 

Remember these tips because they can help you get a more favourable outcome!

1. Step:Act quickly! You have to prove your side of the situation and show why you deserve to be compensated. This means you’ll have to add as many details as possible. So the earlier you send your complaint, the more clear the details will be.
2. Step: Add supporting documents. Add receipts, photos, travel documents and anything that can support your complaint.
3. Step:Verify your contact information, and give TAROM more than one way to get in touch with you.
4. Step:Explain your expectations. Tell the airline what you hope to get for your bad experience but remember to be polite.

The Best Way to Complain to TAROM

1. Go to the the AirAdvisor homepage
2. Provide a few preliminary flight details and click Check Compensation
3. Enter a few more specifics about your trip
4. After we do the initial review, we’ll contact you if we need more details for your claim.

Rather than going it alone, let AirAdvisor take care of the complaint on your behalf. Not only do we have a 98% win rate, but we’ve been defending passengers’ rights since 2017. Take the stress and worry out of the equation! When you win, we only take a small percentage of the total, otherwise you pay nothing!

Find out if you are owed compensation for a disrupted flight.Check Your Flight