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Contact Information

Mailing Address:

Air France Legal Affairs Department Plesman House 2A Cains Lane Bedfont Middlesex TW14 9RL
Air France Customer Relations, P.O. Box 20980, Department 980, Atlanta, GA 30320-2980

Phone:

+44 20 766 00 337 UK
800-237-2747 US

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How to Make a Complaint to Air France: Contacts, Email and Form

How to Make a Complaint to Air France: Contacts, Email and Form

Nicolle Harwood-Nash
Last Updated:

Air travel can occasionally present challenges, such as flight delays, cancellations, or other disruptions that can leave you feeling stressed and seeking resolution. As a trusted platform specialising in air passenger rights, our team at AirAdvisor is dedicated to empowering travellers by providing them with comprehensive guidance and resources to navigate the complexities of airline complaints.

In this article, we explore the process of making a complaint to Air France, a leading global airline, and explain how our expertise and support can help you along the way. From understanding your rights as a passenger to finding the appropriate channels for contacting Air France, we ensure that you have the tools and knowledge to address any issues you may encounter when travelling with this airline.

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What Can You Make a Complaint About?

When it comes to making a complaint to Air France, there are a range of things you can complain about, from bad customer service at the time of booking, to a lack of inflight amenities, to lost baggage. However, it's worth noting that there are typically only specific instances in which you can seek financial compensation for the travel inconvenience you experienced.

For example, if you've experienced a flight delay with Air France, you can complain and may be eligible for flight delays compensation. In the case of a flight cancellation, you often have the right to claim EU cancelled flight compensation. Aside from Air France delayed or cancelled flight compensation, you can also complain and potentially be eligible for financial compensation if you're denied boarding due to overbooking or you miss a connecting flight because of an Air France flight disruption.

It's essential to understand the compensation process specific to Air France and know how to get a full refund on flight cancellation. By addressing these concerns through the appropriate channels and understanding your rights as a passenger, you can ensure that your complaints are best handled and that you receive the compensation you're entitled to.

an air France airplane taking off with delay after several passenger complaints

How to Make a Complaint to Air France

When filing a complaint with Air France, it's essential to provide the necessary information to ensure a smooth resolution process. Here are the key details you should include in your complaint:

  1. Flight details: Provide the flight number, date of travel, and origin-destination airports. This information helps Air France identify the specific flight and locate your booking.
  2. Incident description: Clearly explain the issue you experienced, whether it's a flight delay, cancellation, baggage mishandling, or any other concern. Include relevant details such as the duration of the delay, the reason given by the airline for the disruption, or any damages incurred.
  3. Supporting documents: Attach any supporting documents that validate your claim, such as boarding passes, receipts for additional expenses, or photographs of damaged luggage.
  4. Contact information: Provide your full name, contact number, and email address so that Air France can reach out to you regarding your complaint.
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By including these details in your complaint, you can effectively communicate your concerns to Air France and increase the chances of a swift and satisfactory resolution.

Ways to Make a Complaint to Air France

In addition to utilising Air France's complaint form on their website, you have several options for contacting them regarding your complaint:

Air France Email

Unfortunately, Air France does not provide a specific email address for complaints. However, you can initiate email correspondence by submitting your complaint via the form available on their website.

Air France Phone Number

Air France has a dedicated complaints line on which you can contact them during office hours (Mon to Fri, 9 am to 5:30 pm). The number you call depends on where you're calling from. For example, from the UK you can call the airline's complaints line on +44 20 766 00 337.

Air France Complaints Messaging

The airline doesn’t have a live chat option on their site but you can chat via Facebook Messenger, Apple Messages, and WhatsApp.

How to Fill Out an Air France Complaints Form for Cancelled or Delayed Flights

AirAdvisor simplifies the process of determining your eligibility for compensation and filing a complaint against Air France:

  1. Visit our homepage
  2. Locate the 'Check Compensation' section.
  3. Enter the relevant details of your flight and the basis of your complaint.
  4. Our automated system will assess your claim and notify you about your potential eligibility.
  5. Once confirmed, you'll only need to provide a few additional pieces of information to complete and submit your claim.
  6. Our team of experienced legal professionals will then take charge, working diligently to secure the compensation you rightfully deserve.

It's important to note that a service fee is applicable for successful claims, which we deduct from the final compensation amount you receive.

Need help with a refund claim?Enter your flight details and submit your claim in just 3 minutes risk-free.Check Your Flight

Air France Support Response Time

Usually, Air France acknowledges the receipt of complaints within a few business days and strives to provide a thorough response within approximately one month.

FAQ / Common Questions: Air France Complaints

Here’s some frequently asked questions about Air France mishaps:

How long does Air France take to respond to complaints?

Air France typically aims to respond to complaints within approximately one month.

Is it worth complaining to Air France?

Whether it's worth complaining to Air France depends on the specific situation and the nature of your complaint.

Does Air France have a live chat?

No, they don't.

Why is my Air France refund taking so long?

The duration of an Air France refund can vary, and delays may occur because of various factors, such as processing volume or specific circumstances.

How much does Air France charge for special assistance?

While some basic special assistance services may be provided free of charge, additional or more extensive assistance may involve fees. It's recommended to contact Air France directly or refer to their official website for detailed information regarding the specific services you require and any associated charges.

Can you sue Air France?

While legal action can be pursued against Air France under certain circumstances, consulting with a legal professional is advisable for guidance on individual cases.

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Complaints

Berta Pena

You changed my seat and was charged for it ( record Z3ZC7D )

May 19, 2025
I was traveling with my daughter and my seat was changed and they charge me 51.99 for it, could not take my credit card because only accepts bank cards or cash ,I did not have it with me, my daughter have to pay for it, I will like my daughter to be reimburse for it , her name is Liana P Morgens. I never asked for assistance and if I did where was the assistance, I will like for you to resolve this. Sincerely , Berta M Pena
Preferred solution: Refund
Loss: 51.99 EUR
Freeborn Ejenavi

No reason given

May 17, 2025
FREQUENT FLYING NUMBER: 005253368082 Freeborn EJENAVI - Date of Birth: October 1, 1973 Booking Code: X597VO Ticket No: 0742123264049 My flight, Lagos to Paris to Edinburgh was booked for Saturday, May 10, 2025 @ 11.50pm on AF149. To have arrived Edinburgh Sunday May 11, 2025 @ 10.30am to catch up an appointment slated for Sunday May 11, 2025 @ 14Hrs Edinburgh time. If you look at the exigency (timeline of the return flight within 1 week), not minding high cost of flight within a short period, you would realize that time was of essense with respect to the booking. I had to make extra payments (256 pounds) at some point for change of flight dates to suit my meeting in Edinburgh for Sunday, May 11, 2025 for 14hrs. These were all because time was of essense. In Nigeria, i took a local flight into Lagos on Saturday, May 10, 2025 with the intention of catching up the international flight for same Saturday, May 10, 2025. Alas! I got notice of the cancelled flight when i was already at the Murtala Muhammed International Airport, Lagos.......Frustrated. Notice was short. An extra night in Lagos made me miss the appointment in Edinburgh. This is because i eventually arrived Edinburgh airport on Sunday, May 11, 2025 @ 10.45pm. I got to where i was eventually accommodated at 12am Monday May 12, 2025 (midnight) when most transport services in Edinburgh had closed. This was a huge inconvenience. What time did you arrive at your final destination? Late night Monday, May 12, 2025 What did the airline tell you, and when? I was notified of flight cancellation when i was already at the Murtala Muhammed Int'l airport, Lagos What care did the airline provide, if any? How did the incident inconvenience you? To a large extent. Discomfort; most transport system Did you miss an event or lose money? DEFINITELY - The Essene of paying additional 256 pounds for change of flight date in April 2025 was defeated. I hereby request for an urgent compensation. I can be reached either via my email: ejenavifreeborn22@yahoo.com or CALL on phone number: +44 74 25520023. Regards, Dr. Ejenavi, Freeborn
Grzegorz Kowalski

May 3, 2025
Here's my letter to Delta explaining what happened: ----------------------------------------------- Dear Delta Airlines, I am writing to request compensation and resolution for a serious travel disruption on Delta flight DL 081, originally scheduled to depart from Paris (CDG) to Seattle (SEA) at 4:00 PM local time on Sunday, March 30, 2025. At the boarding gate, Delta’s contracted security personnel delayed and ultimately prevented myself (Grzegorz Kowalski), my wife (Johann Kao), and my infant son (Jack Kowalski) from boarding due to confusion surrounding our son's right to enter the United States. He holds a valid Canadian passport and resides legally in the U.S. under the custody of both legal parents, including his U.S. citizen mother. His Form N-600 (Application for Certificate of Citizenship) has been submitted, and under INA 320, he is a U.S. citizen by operation of law as he meets all statutory requirements. Despite presenting appropriate documentation, such as the receipt notice of our son’s N-600 Application and offering our son’s birth certificate which also lists both our names as his parents, we were held at the gate for an extended period while the agent contacted U.S. Customs and Border Protection (CBP). Unfortunately, the responding CBP officer did not recognize our son’s derivative citizenship status and advised that he could not travel despite providing proof of our son’s N-600, but then eventually advised that our son could enter on a tourist visa with his Canadian passport. This contradicts both the statute and established U.S. immigration policy. As a result of this misinformed action causing unnecessary delay, we missed our flight. We were rebooked on a flight 24 hours later, which created a significant disruption for our family and placed enormous emotional stress on us – especially on my wife, who is currently over four months pregnant. This level of uncertainty and distress during international travel with a small child and an expectant mother had both emotional and physical impacts. We are incredibly grateful to Lucas Seguin and his female colleague on the ground in Paris, who truly went above and beyond to support us once the situation had escalated. Lucas showed a high level of care, professionalism, and empathy throughout the process. Him and his colleague worked extra hours to ensure we were provided with a hotel stay, dinner, and breakfast, and that we were successfully rebooked the following day with Comfort+ seating preserved. The next day, Lucas personally took care of us at the check-in counter, guiding us through the process and making sure everything went smoothly. The compassion and competence demonstrated by Lucas and his team made a lasting positive impression and are the reason we still feel confident flying with Delta in the future. In light of the circumstances, we respectfully request: - A goodwill gesture or compensation in recognition of the avoidable disruption, the misapplication of U.S. immigration rules by Delta’s contracted agents, and the stress placed on our pregnant family traveling with a young child. - Compensation under EU Regulation EC 261/2004, as the missed flight originated in the EU and was due to factors within Delta’s control, not weather, security alerts, or extraordinary circumstances. We are happy to provide any supporting documentation, including the N-600 receipt notice, proof of U.S. residence, our son's birth certificate, and relevant booking details. Thank you for your attention to this matter. We trust that Delta will respond with the same thoughtfulness and care that Lucas and his colleagues extended to us in person. Sincerely, Grzegorz Antoni Kowalski ------------------------------- After a few emails back and forth with Delta, they politely stonewalled me.
Isabel Schwald

Problems at airport

May 2, 2025
My flight was Buenos Aires Paris, then paris Munich. My flight to Munich was cancelled 10/15 minutes before Boarding, without reasonable explanation. They gave me a Voucher for Food and a Hotel in Paris, and a flight for the next day. However, I could not go to work the following day and I arrived more than 12 Hours late at my destination. I made a claim at the Airline as well.
Mariam Oleka

No reason given

Apr 29, 2025
I was already at the airport preparing to check in my bag An hour before that I got a Mail from air france Saying that my flight has been cancelled, Without any details Of cancellation, I was supposed to work Saturday the 26 of April, 2025, because of what aut france did, I have a very big problem at work.
David Dutil

Technical problems

Apr 25, 2025
we arrived almost 24 hours after original schedule. While delayed in Miami the Air France App said the cause was "operational issues" I have a screenshot of this. When I claimed compensation afeter the flights they denied saying it was weather which is false.

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