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Air France Legal Affairs Department Plesman House 2A Cains Lane Bedfont Middlesex TW14 9RL
Air France Customer Relations, P.O. Box 20980, Department 980, Atlanta, GA 30320-2980
Flight left you disappointed? Let others know what happened
Website:
www.airfrance.comPhone:
+44 20 766 00 337 UKMailing Address
Air France Legal Affairs Department Plesman House 2A Cains Lane Bedfont Middlesex TW14 9RL Air France Customer Relations, P.O. Box 20980, Department 980, Atlanta, GA 30320-2980Only verified complaints
50% of complaints led to successful compensation payouts
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Max 120 characters (0)Verified | Sep 20, 2025
AirAdvisor Expert: Hi there, We are AirAdvisor, and we do not issue visas or sell airline tickets. For questions about visa requirements, including transit visas for your journey from Lagos to London via Air France, you should consult the official UK government website or contact the British consulate. Having a valid Canada visa does not automatically exempt you from UK visa requirements. Official sources will give you the most accurate and up-to-date information.
There are over 68540 complaints on AirAdvisor – with 15146+ claims submitted!
Phone
+44 20 766 00 337
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Live chat
Air France deploys "Louis," an intelligent chatbot that answers simple travel-related questions. If the bot cannot resolve your issue, it seamlessly transfers the conversation to a live agent.Social media
You can contact Air France on Facebook and X (formally Twitter).Sending a DM to Air France could lead to a faster response time.
Air France Legal Affairs Department Plesman House 2A Cains Lane Bedfont Middlesex TW14 9RL
Air France Customer Relations, P.O. Box 20980, Department 980, Atlanta, GA 30320-2980
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You can raise specific complaints with Air France by visiting:
https://wwws.airfrance.co.uk/contact
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As well as sharing your experience with others through AirAdvisor, you can complain to Air France directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
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Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
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1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Air France.
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