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Air France Legal Affairs Department Plesman House 2A Cains Lane Bedfont Middlesex TW14 9RL
Air France Customer Relations, P.O. Box 20980, Department 980, Atlanta, GA 30320-2980
Flight left you disappointed? Let others know what happened
Website:
www.airfrance.comPhone:
+44 20 766 00 337 UKMailing Address
Air France Legal Affairs Department Plesman House 2A Cains Lane Bedfont Middlesex TW14 9RL Air France Customer Relations, P.O. Box 20980, Department 980, Atlanta, GA 30320-2980Only verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
What do you want to ask AirAdvisor and the community?
Max 120 characters (0)Verified | Sep 20, 2025
AirAdvisor Expert: Hi there, We are AirAdvisor, and we do not issue visas or sell airline tickets. For questions about visa requirements, including transit visas for your journey from Lagos to London via Air France, you should consult the official UK government website or contact the British consulate. Having a valid Canada visa does not automatically exempt you from UK visa requirements. Official sources will give you the most accurate and up-to-date information.
There are over 67698 complaints on AirAdvisor – with 14947+ claims submitted!
Phone
+44 20 766 00 337
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Live chat
Air France deploys "Louis," an intelligent chatbot that answers simple travel-related questions. If the bot cannot resolve your issue, it seamlessly transfers the conversation to a live agent.Social media
You can contact Air France on Facebook and X (formally Twitter).Sending a DM to Air France could lead to a faster response time.
Air France Legal Affairs Department Plesman House 2A Cains Lane Bedfont Middlesex TW14 9RL
Air France Customer Relations, P.O. Box 20980, Department 980, Atlanta, GA 30320-2980
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You can raise specific complaints with Air France by visiting:
https://wwws.airfrance.co.uk/contact
If you seek compensation for the problems you had directly from Air France, this may take 20+ weeks.
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As well as sharing your experience with others through AirAdvisor, you can complain to Air France directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Air France.
Had Issues with Air France Flight?
You might be able to get up to £520 (€600) for your trouble!These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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AirAdvisor is rated Excellent 4.6 based on 26,009 reviews
Lengthy application process - seems like it needs the same things repeatedly. Worth persevering.
It takes a long time to send and copy all the papers, but the Communication was good. Emirates cancelled our Flight back to Germany because of the Iranwar. So we had to spend 3 Nights in Capetown an book a new flight back to Germany for 1.250 € with ethiopian airlines instead of 555 € before with Emirats. We booked a Flight Hamburg-Capetown -Hamburg we were shure, that the European rules made our flight saven because our Flight started in Germany and it should end in Germany. But the arguments for not paying a refund for the additional costs for our flight was, that the flight back to Germany didn‘ t start in EU but in Capetown! So everybody should check seriously the terms and conditions before booking a non European Airline. It could be a expensiv experiance. See the explanation of Emirates!
I put a.complaint with AirAdvisors in 2024 regarding a delay with Air France with whom I did not get any satisfàction....Air Advisors came.back to me 4 years later with a compensation....extraordinary... Thank you.
The process was clear and professional. The payment went through smoothly.
Great communication. They took 120 out of 400 very expensive administrative cost.
Air Advisor resolved very simply an Air Travel Compensation when the airline was refusing to pay. Definitely recommend as they are experts at following up the case to get what you deserve.
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