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Contact Information

Mailing Address:

Air France Legal Affairs Department Plesman House 2A Cains Lane Bedfont Middlesex TW14 9RL
Air France Customer Relations, P.O. Box 20980, Department 980, Atlanta, GA 30320-2980

Phone:

+44 20 766 00 337 UK
800-237-2747 US

How to Make a Complaint to Air France: Contacts, Email and Form

How to Make a Complaint to Air France: Contacts, Email and Form

Nicolle Harwood-Nash
Last Updated: June 20, 2024

Air travel can occasionally present challenges, such as flight delays, cancellations, or other disruptions that can leave you feeling stressed and seeking resolution. As a trusted platform specialising in air passenger rights, our team at AirAdvisor is dedicated to empowering travellers by providing them with comprehensive guidance and resources to navigate the complexities of airline complaints.

In this article, we explore the process of making a complaint to Air France, a leading global airline, and explain how our expertise and support can help you along the way. From understanding your rights as a passenger to finding the appropriate channels for contacting Air France, we ensure that you have the tools and knowledge to address any issues you may encounter when travelling with this airline.

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AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

What Can You Make a Complaint About?

When it comes to making a complaint to Air France, there are a range of things you can complain about, from bad customer service at the time of booking, to a lack of inflight amenities, to lost baggage. However, it's worth noting that there are typically only specific instances in which you can seek financial compensation for the travel inconvenience you experienced.

For example, if you've experienced a flight delay with Air France, you can complain and may be eligible for flight delays compensation. In the case of a flight cancellation, you often have the right to claim EU cancelled flight compensation. Aside from Air France delayed or cancelled flight compensation, you can also complain and potentially be eligible for financial compensation if you're denied boarding due to overbooking or you miss a connecting flight because of an Air France flight disruption.

It's essential to understand the compensation process specific to Air France and know how to get a full refund on flight cancellation. By addressing these concerns through the appropriate channels and understanding your rights as a passenger, you can ensure that your complaints are best handled and that you receive the compensation you're entitled to.

an air France airplane taking off with delay after several passenger complaints

How to Make a Complaint to Air France

When filing a complaint with Air France, it's essential to provide the necessary information to ensure a smooth resolution process. Here are the key details you should include in your complaint:

  1. Flight details: Provide the flight number, date of travel, and origin-destination airports. This information helps Air France identify the specific flight and locate your booking.
  2. Incident description: Clearly explain the issue you experienced, whether it's a flight delay, cancellation, baggage mishandling, or any other concern. Include relevant details such as the duration of the delay, the reason given by the airline for the disruption, or any damages incurred.
  3. Supporting documents: Attach any supporting documents that validate your claim, such as boarding passes, receipts for additional expenses, or photographs of damaged luggage.
  4. Contact information: Provide your full name, contact number, and email address so that Air France can reach out to you regarding your complaint.
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By including these details in your complaint, you can effectively communicate your concerns to Air France and increase the chances of a swift and satisfactory resolution.

Ways to Make a Complaint to Air France

In addition to utilising Air France's complaint form on their website, you have several options for contacting them regarding your complaint:

Air France Email

Unfortunately, Air France does not provide a specific email address for complaints. However, you can initiate email correspondence by submitting your complaint via the form available on their website.

Air France Phone Number

Air France has a dedicated complaints line on which you can contact them during office hours (Mon to Fri, 9 am to 5:30 pm). The number you call depends on where you're calling from. For example, from the UK you can call the airline's complaints line on +44 20 766 00 337.

Air France Complaints Messaging

The airline doesn’t have a live chat option on their site but you can chat via Facebook Messenger, Apple Messages, and WhatsApp.

How to Fill Out an Air France Complaints Form for Cancelled or Delayed Flights

AirAdvisor simplifies the process of determining your eligibility for compensation and filing a complaint against Air France:

  1. Visit our homepage
  2. Locate the 'Check Compensation' section.
  3. Enter the relevant details of your flight and the basis of your complaint.
  4. Our automated system will assess your claim and notify you about your potential eligibility.
  5. Once confirmed, you'll only need to provide a few additional pieces of information to complete and submit your claim.
  6. Our team of experienced legal professionals will then take charge, working diligently to secure the compensation you rightfully deserve.

It's important to note that a service fee is applicable for successful claims, which we deduct from the final compensation amount you receive.

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Air France Support Response Time

Usually, Air France acknowledges the receipt of complaints within a few business days and strives to provide a thorough response within approximately one month.

FAQ / Common Questions: Air France Complaints

Here’s some frequently asked questions about Air France mishaps:

How long does Air France take to respond to complaints?

Air France typically aims to respond to complaints within approximately one month.

Is it worth complaining to Air France?

Whether it's worth complaining to Air France depends on the specific situation and the nature of your complaint.

Does Air France have a live chat?

No, they don't.

Why is my Air France refund taking so long?

The duration of an Air France refund can vary, and delays may occur because of various factors, such as processing volume or specific circumstances.

How much does Air France charge for special assistance?

While some basic special assistance services may be provided free of charge, additional or more extensive assistance may involve fees. It's recommended to contact Air France directly or refer to their official website for detailed information regarding the specific services you require and any associated charges.

Can you sue Air France?

While legal action can be pursued against Air France under certain circumstances, consulting with a legal professional is advisable for guidance on individual cases.

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Complaints

Peter Sedgewick

Technical problems

Jun 10, 2024
Flight cancelled and moved into the next available flight, incurring a four hour twenty five minute delay.
Gayathri Suraparaju

May 31, 2024
We stayed in the airport for 3 nights and days I had a dog travelling with me too. We didn’t got any help from the airline customer care. My dog didn’t had food for 2 days as all my checked bags stopped. Whatever I carried was done in a day. They didn’t provided accomodation too. I booked hotel from my budget. Also paid extra 300$ for the connecting flight which they booked on 10th April. No one cared I was stuck in some random country with my small dog for 3 days helpless.
Zhi Jyeq Yew

Technical problems

May 28, 2024
I lost my luggage after use this flight. After experience a 32hours flight, 2am when i finally reach toulouse and come out from the flight with a very tired mental. I realized that my luggage is lost. And it cause me that i cant clean myself and have a good rest after a terrible trip.
Ann Auguste

No reason given

May 28, 2024
MY FLIGHT FROM LONDON TO PARIS WAS DELAYED SO I COULD NOT MAKE THE CONNECTION PARIS TO MARTINIQUE. THE ONLY REASONABLE ALTERNATIVE WAS 4 DAYS LATER FLYING FROM ANOTHER CITY IN ENGLAND. THIS OF COURSE INCURRED MORE EXPENSES. TRAIN LONDON TO MANCHESTER TAXI FROM THE STATIO TO HOTEL THE NIGHT BEFORE MY FLIGHT. HOTEL COST AND SHUTTLE TRANSFER PLUS BREAKFAST. THE AIRLINE OFFERED ME 11.40 EUROS FOR THE SHUTTLE TRANSFER. AIR FRANCE SAID THE DELAY WAS DUE TO WEATHER CONDITIONS, THIS WAS NOT TRUE AS IT WAS A CLEAR DAY.
Puah Zai Shen

Technical problems

May 28, 2024
The flight was delayed and we cannot reach our destination on time , we miss the time that we should have check in our hotel and my friend lost her luggage, it was definitely a bad flight experience.
David Crees

No reason given

May 27, 2024
Nothing was mentioned at checkin that there would be a delay to the IAH-CDG flight. At around 1500 IAH time, I noticed that AF637 had posted a 40-minute delay and was now expected to depart at 1630. At this point that had reduced my connection in CDG to 20 minutes. Boarding was subsequently delayed further due to needing to clean the aircraft. I do not believe that Air France are being entirely honest, claiming that the delay was down to ATC and can be described as an extraordinary event. The aircraft arrived into IAH late and was further delayed on the ground there.

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