Check Compensation
Jet2 logo

Jet2 Complaints

Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

2.6

Jump to complaints

Contact Information

Mailing Address:

PO Box 284, Leeds, LS11 1GE, England

Phone:

+44 (0) 203 059 8336
+44 113 386 0497

Search for my flight

Recent Jet2 flights eligible for compensation
close
Jet2 Complaints: Contact Number, Email and Form

Jet2 Complaints: Contact Number, Email and Form

Nicolle Harwood-Nash
Last Updated:

In 2023, according to the UK Civil Aviation Authority, Jet2 received 1120 complaints related to passenger rights. This represents 97.7% of the company’s total complaints. This number doesn’t include passengers who were unaware of the option for compensation and never even started a claim, so it’s safe to say that knowing your rights is a good idea.

If you've made use of this company's services and felt dissatisfied for any reason, your next step should be to submit a formal complaint. At AirAdvisor, we make the process easy. In this article, we share how to handle any Jet2 complaints you may have.

What Can You Make a Complaint About

It's helpful to know if your Jet2 experience provides you with grounds on which to complain and potentially receive compensation. There are many legitimate grounds for Jet2 complaints that can result in redress, some of which you can explore below:

  • Flight delay compensation: If you were a passenger on a Jet2 flight that arrived at its final destination over three hours late because of a reason within Jet2's control, you can be eligible to receive compensation in response to your complaint. Flight delay compensation typically ranges from £220 (€250) to £520 (€600) .
  • Cancelled flight compensation: To be eligible for compensation because of a cancelled flight, you must have received notice of a flight cancelled by Jet2, for a reason within their control, less than 14 days before the scheduled departure. The amount of compensation you may receive depends on the distance of the flight and the amount of cancellation notice you received.
  • Flight refund: If you paid for a ticket on a cancelled or severely delayed Jet2 flight, you may be eligible to receive a full refund in response to your complaint. The airline might also offer to rebook your flight or give you a voucher to use on future travel, though it's within your rights to choose whether you accept these offers over a refund.
  • Luggage complaints: If you experience luggage loss, damage, or delays as a passenger of Jet2, you can complain to the airline. They might compensate you, though it will be within the liability limit for loss or damages as detailed by the UK261 regulation or Montreal Convention and you will need to provide sufficient evidence.
  • Customer service complaints: Dissatisfactory service from an airline, whether on the ground or during your flight provides reasonable grounds on which you can submit a formal complaint. Depending on the nature of your customer service complaint, you may receive an apology, an explanation, or compensation.

You can find out more about Jet2 delayed or cancelled flight compensation on the dedicated page.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

Know Your Passenger Rights

Knowing your passenger rights is a fundamental step in sensible travel. Accessing the UK261 regulation, made into law after Brexit, mirrors the existing EU Regulation 261/2004, also called EU261. 

UK261 coverage applies to journeys from the UK on any airline, arriving in the UK on a UK or EU-based carrier, and arriving in the EU on a UK airline. EU261 adds protection for flights entirely within the EU, from the EU on any airline, and arriving in the EU on an EU-based carrier.

How to Make a Complaint to Jet2

If you have Jet2 complaint, it's important to contact the airline in a timely manner to ensure a quick resolution. Be clear about the issue you experienced and your expectations for resolution and ensure you provide supporting documentation. When going through the complaints process, it's beneficial to keep a record of all correspondence or communication you have with Jet2 regarding your complaint, including dates, times and names of the people you spoke with. Remaining polite and respectful throughout your communications, even if you're frustrated, can also work in your favour.

If you're unable to resolve your complaint with Jet2 to your satisfaction, you can escalate the issue to our team at AirAdvisors who will support you every step of the way.

Ways to Get in Touch with Jet2

Here's how you can contact Jet2:

Jet2 Complaints Email

Unfortunately, it's not possible to reach Jet2 by email. The second best option is their complaints form which allows you to reach them online.

Jet2 Complaints Phone Number

Jet2's customer service team is available over the phone, 7 days a week from 8 am to 9 pm on +44 (0) 203 059 8336. You can also reach them on WhatsApp on +44 113 386 0497.

Additionally, for when you need to call from outside the UK, you can use the following numbers:

Spain: +34 900 861 494

France: 0821 230 203

Italy: 0199 404 023 

Austria: 0800 9097 20

Jet2 Complaints Live Chat

At the time of writing, Jet2 did not provide a live chat option.

How to Fill Out a Jet2 Complaints Form for Cancelled or Delayed Flights

AirAdvisor's complaints form for cancelled or delayed flights offers you a simple and streamlined process for submitting your claim for compensation, with the bonus of having a team of legal experts on your side. What's more, we operate on a "no win, no fee" basis, providing you with peace of mind and reducing your financial risk.

Simply visit our claims page, follow the prompts and hit submit to be well on your way to a successful claim.

Jet2 Complaint Response Time

You can expect Jet2 to respond to your complaint within a 28-day period from submission.

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

FAQ / Common Questions: Jet2 Complaints

Here, you can explore some common questions surrounding Jet2 complaints:

How do I make a complaint to Jet2?

The best way is via the contact form on their website. Otherwise, you can give them a call.

How do I contact Jet2 directly?

You can speak to someone at Jet2 over the phone.

Does Jet2 ever give refunds?

Jet2 may give refunds in the case of flight cancellations or a cooling-off period within 24 hours of making a booking. Non-refundable tickets or missed flights are generally not eligible for a refund.

How long does Jet2 take to respond to complaints?

Typically, less than 28 days.

Is it worth complaining to Jet2?

Yes, if the issue is significant or has had a negative effect on you. You may receive compensation in line with regulation UK261 or another remedy like future discounts or travel vouchers.

Does Jet2 have a live chat?

Unfortunately not.

Why is my Jet2 refund taking so long?

Your Jet2 refund may take longer than you expected because of a high volume of requests, processing times or administrative delays. This can be especially likely during peak travel periods or with unexpected disruptions.

How much does Jet2 charge for special assistance?

For passengers with disabilities or reduced mobility, Jet2 doesn't charge an assistance fee.

Can you sue Jet2?

Yes, but navigating the process can be complex and overwhelming, so it's essential to engage in the services of a reputable service provider like AirAdvisor for the support and assistance you need.

How reliable is Jet2?

Jet2 has an excellent reputation for reliability, with high on-time performance and low cancellation rates compared to some other airlines. In 2023, the CAA rated Jet2.com as the best short-haul airline for punctuality.

Flight Compensation Calculator

Had Issues with Jet2 Flight?

You might be able to get up to £520 (€600) for your trouble!
Free Instant Check

Free Instant Check

Free Instant Check

No Win, No Fee

Complaints

Lucy Herbert

Problems at airport

May 17, 2025
We delayed by 6 hours 40 minutes. We rushed to our gate because it said final call after we had been stuck for a few hours in security and check in and we were waiting at the gate for another hour. They got us on the plane eventually and then we had to wait two hours for the plane to take off as they changed the crew and they were driving from Birmingham. By the time we took off and they started the food service there wasn’t enough sandwiches for everyone so we bought a pot of Pringles between the two of us. We arrived at our final destination at about 22.00 after our flight was supposed to take off at 6.30 in the morning. We lost a whole afternoon at the hotel. Some people’s luggage went missing and this delayed the coach transfers to the airport so we had to wait about another 45 minutes for this too
Anisa Khatoon

Weather conditions

May 15, 2025
Incident date [loss_date](external,private) Wednesday, April 30, 2025 The incident happened: [TIMING] During the trip What is your claim about? [INCIDENT] Trip disruption Please select the option that best describes what happened. [WHAT_HAPPENED_2] My departure was delayed or cancelled Please select the option that best descibes the incident you are reporting [WHICH_OPTION_TD] I am seeking a benefit payment due to a delayed departure Please select the option below that best describes the cause of the incident you are reporting [CAUSE] Adverse weather What is your country of residence? [COUNTRY_RESIDENCE] United Kingdom What country were you traveling to? [COUNTRY_DESTINATION] Turkey In what country did the incident occur? [COUNTRY_INCIDENT] Turkey Please confirm the date you booked your trip [booking_date] Monday, March 31, 2025 Please confirm your trip start date [start_date] Wednesday, April 23, 2025 Please confirm your trip end date [end_date] Wednesday, April 30, 2025 Please explain in details the circumstances of your claim [circumstance_description] I booked my holiday on 31 March 2025 and took my travel insurance out on this date to cover the holiday and any subsequent. The holiday with Jet2, which includes flight, hotel, transfer and baggage, was booked from 23 April 2025 to 30 April 2025. I am currently in Antalya Airport, we arrived promptly as per the transfer and followed all advice from Jet2 to ensure arrival and check in within a timely manner. We got through security and passport control etc successfully and waited at our gates, 40 minutes ahead of boarding time. Our flight was scheduled 11.55pm (Turkey time). When the time was 11.30pm, we were advised by Jet2 reps that the flight was delayed by an hour. Shortly after this, I received an email (11.59pm, four minutes after the scheduled flight time) advising the flight has been delayed until tomorrow (1 May), due to the inbound aircraft diverting to Dalaman caused by adverse weather conditions affecting Antalya. Date and time of the scheduled departure [scheduled_at_delayed_dpt] Thursday, May 1, 2025 at 4pm
Azeem Bashir

Weather conditions

May 15, 2025
Incident date [loss_date](external,private) Wednesday, April 30, 2025 The incident happened: [TIMING] During the trip What is your claim about? [INCIDENT] Trip disruption Please select the option that best describes what happened. [WHAT_HAPPENED_2] My departure was delayed or cancelled Please select the option that best descibes the incident you are reporting [WHICH_OPTION_TD] I am seeking a benefit payment due to a delayed departure Please select the option below that best describes the cause of the incident you are reporting [CAUSE] Adverse weather What is your country of residence? [COUNTRY_RESIDENCE] United Kingdom What country were you traveling to? [COUNTRY_DESTINATION] Turkey In what country did the incident occur? [COUNTRY_INCIDENT] Turkey Please confirm the date you booked your trip [booking_date] Monday, March 31, 2025 Please confirm your trip start date [start_date] Wednesday, April 23, 2025 Please confirm your trip end date [end_date] Wednesday, April 30, 2025 Please explain in details the circumstances of your claim [circumstance_description] I booked my holiday on 31 March 2025 and took my travel insurance out on this date to cover the holiday and any subsequent. The holiday with Jet2, which includes flight, hotel, transfer and baggage, was booked from 23 April 2025 to 30 April 2025. I am currently in Antalya Airport, we arrived promptly as per the transfer and followed all advice from Jet2 to ensure arrival and check in within a timely manner. We got through security and passport control etc successfully and waited at our gates, 40 minutes ahead of boarding time. Our flight was scheduled 11.55pm (Turkey time). When the time was 11.30pm, we were advised by Jet2 reps that the flight was delayed by an hour. Shortly after this, I received an email (11.59pm, four minutes after the scheduled flight time) advising the flight has been delayed until tomorrow (1 May), due to the inbound aircraft diverting to Dalaman caused by adverse weather conditions affecting Antalya. I had to have a day of my annual leave from my employment deducted due to the delay, even though it was completely out of my hands. Date and time of the scheduled departure [scheduled_at_delayed_dpt] Thursday, May 1, 2025 at 4pm
Angela Dawson

May 15, 2025
Phoned JET2 PASSENGER ASISTANCE at 11.47am on 29/03/2025 upon my release from hospital to arrange flight home. i explained that I had been admitted on 27/03/2025 with a minor stroke and was assured I could travel on 30/03/2025. Transferred to Sales, who were cut off 4 times and rang me back to arrange flight and take payment. Was transferred back to Passenger Assistance who allocated seats due to my mobility problems and arranged airport assistance at both departure and Newcastle. Turned up at airport JET2 desk to get boarding documentation and was asked for my Fit to fly letter from hospital and my Oxygen for flight. I explained that I had asked Doctor for a letter and he refused saying that he would not be discharging me if I wasn't fit, also I did not need oxygen and it can't be bought anywhere in the Canary Islands. I was refused boarding cards, asked to see a superior and was told quite harshly there was no one else superior and I couldn't fly. Left in tears at 8.30pm with no accomodation and no transport. Had to get a taxi back to Puerto Del Carmen and look for somewhere to stay as there was no help from my travel agent or TUI rep. Had to wait until another flight could be arranged with Ryanair to get back home. Lost other money on meals etc but so upset didn't think to keep receipts.
Adam Chatfield

Problems at airport

May 12, 2025
6 hour and 40 minute delay was very distressed about suit case's going missing. My partner Lucy struggles with anxiety and I had to try to keep her from having a.panic attack the entire time. People around us were passing out due to it being so overcrowded and no fresh air in the airport due to there not being doors open. Once we boarded the plane we had to wait for nearly 2 hours for another cabin crew to turn up from Birmingham. We didn’t eat any food from the time we got to the airport at 3:30 until we landed and got to the hotel which was 20:00. Due to there not being any food left on the plane. We only got 1 complimentary soft drink on the plane which I do not think for all of the hassle we went through was suitable I still had to buy another 2 drinks because we was so thirsty.
Vera Donnelly

Weather conditions

Apr 28, 2025
Flight transferred to Kos.Delay 4hrs waiting for storm to pass.refuel then dump fuel before we could land

List of airlines

Why Trust Reviews on AirAdvisor?

  • Professional auto and manual moderation
  • Equal opportunity and protection
  • Verified content
  • 430,000+ clients trust AirAdvisor
  • Only genuine complaints
  • Helping air passengers since 2017

Ready to claim your £520 (€600) now?

It takes less than 5 minutes

Claim compensation

AirAdvisor has been featured in:

  • CNN
  • Forbes
  • USA Today
  • Mirror