Jet2 Compensation: Delays & Cancellations

I got a text after I texted them about flights, I got informed that an email would be sent but never did, then I got a text message 1hr before flight departure, not happy at all

We where on hoilday and it was a return flight home and jet2 just sent me a e-mail saying that my flight was cancelled 48 hours before we where due to fly home

I was not notified about the cancellation, I had to find out once I arrived at the airport

My flight was cancelled and I didn’t find out until I had arrived at the airport 2 hours b4. I wasn’t given any help at all, the only thing they offered was a flight to Manchester which is miles away from home, meaning I’d have to get a train in to London and back out again starting at 10 at night in the middle of lockdown, an impossible task. No food vouchers were given or alternative flight with accommodation, I had to find my own way out of there call family to pay for a flight as I was skint. I still havnt recieved any kind of refund and was told to expect one, but I was given 3 different sums from £60 to £180 so no idea what I’m supposed to be getting. I ended up catching another flight but missing my train connection and having to wait in the U.K. airport for hours waiting for a coach, a massive mess and my first time going away alone, was very stressful.

I arrived at airport to find flight cancelled, no other option provided.

I have had 3 flights canceld

Plane had technical problems on runway. All passengers sent back to terminal. Had to board another plane at 23.10 to Leeds Bradford then coach back to Manchester Airport.

My flight was due to depart at 12noon but the incoming Jet2 flight did not arrive at Faro due to a problem with that plane.They had to locate another plane which had just been serviced but hadn't had it's test flight.They took it on a test flight and then flew it to Faro and it finally took off for Birmingham at 16.10hrs.I checked in at 10a.m.at Faro and spent 6 hours at Faro Airport.

Our original flight was set to board at 320 we were then delayed 3 hours and everyone started to ask questions and complaining. The staff did not provide us any answers and just kept saying our flight would be delayed. About an hour later the jet2 people said the staff from the plane has refused to work due to they would be working over hours and would not be payed. We were told there was another plane coming for our flight but because of the staff issue the plane had to be smaller. Therefor this led to the jet 2 people saying that 92 people would not be able to get on the flight this led to people kicking off as how could they expect Almost 100 people to voulenteer to not get on the flight. Because of the mix up they offered each passenger £8 to spend in the airport however all the shops by this time were closed and everwrre that was open including Burger King, boots and WHSmith would not accept the £8 since it was on our boarding passes . Jet 2 then eventually found us another plane to avoid the 90 people from missing their flight, our plane eventually turned up around 10 and we took off at 1130. We reached Tenerife at 330 which was 6 hours later than we should have been there.

We were already in Malaga having flown out with Ryanair on Thursday 24th June. We were notified on Friday 25th June of the cancellation of our flight on Thursday 1st July. The reason given was because of the latest announcement by Boris Johnson re traffic light system. This is rubbish as Spain was always amber and there was no prospect of it going green that day at all. The email said "We're sorry, but following the latest UK Government update, your destination is on the UK Government’s Amber List and as a result, your flight will not be going ahead. "

Flight was delayed by exactly 3 hrs should have been airborne @ 7am took off at 10am

inbound flight LS172 to Manchester was changed to LS170 two days prior to departure. This resulted in our return being brought forward 11 hours from 22:05 to 11:00am. it also disrupted our travel plans and journey from the airport.

Ther was a technical issue with the braking system

Landing gear not working

Our flight was diverted to Manchester due to a technical problem with airplane, We had to disembark and get a different plane to take us to Palma de Mallorca

I had a flight booked to fly to Burgas, Bulgaria and on the day if the flight they called me to say that the flight was cancelled but they have failed to inform me. I had paid for a Covid test and was on the way to the airport when this happened! Caused me immense stress and inconvenience to find this out in the last minute! Apauling customer service !!!

The Jet2 was due to leave Barcelona, a replacement apparently from Hull, as the one which should have flown out of Manchester had a technical problem. And consequently was late getting into Barcelona, we took off at 5.15pm. The day was Sunday last the 3rd October 2021.

Jet2.com said it was due to the volcano on another island and wind blowing ash, but no other flights were delayed ie all flights due to land at tenerife south landed

Originally due to fly home at 12:10 on Sunday 5th September landing at Manchester at 16:45. Flight was cancelled and we were out on a separate flight at 20:30 same day landing at Manchester at 01:05 the following day

We fly from Bristol and as we approached Dalaman the plane was unable to land due to a storm, the flight was diverted to Antalya Airport where we sat on run way for a further 2 hours and was unable to leave the plane, after 2 hours we took of and fly to Dalaman, 1 hour and 30 mins in air we land at Dalaman.

Flight was delayed due to weather conditions however another staff member told us it was due to having no staff to run the flight

Flight was going 23.30 15/10/21 dew to bad weather never left till 21.35 16/10/21 .got put up in a hotel for for 11 hours . From 6.00 till 13.00 taken back to dalaman and got a flight home at 21.35

We went to airport to site there for several hours to be told we was delayed till the next day

Our flight has been delayed 30hours due to a problem at stansted airport.

Cargo door damaged during loading luggage so requested another aeroplane to come from Leeds. Advised would be 3 hours, had to get off plane and waited in airport however original plane had been repaired for flight

I had to wait back in the lounge until another plane to arrive from Manchester I was to fly at17.40 on 20 October bu I left larnaca at 12.45 October the 21st and arrived at Birmingham airport at 3.35 Thursday morning

Thought there was a hole in the plane when there wasn’t

Had to wait until another plane arrived from Manchester sou was delayed for7 hours

Four people booked and paid for a Jet 2 flight (LS1229), Departure date 27/10/21 at 16.00. Booked and paid for with Lastminute.com on 13th April 2021. On 25th August 2021 Lastminute.com advised flight had been changed to 26th Oct 2021 at 16.55. Same flight number. Arrived at airport at 1500 on 26th Oct 2021 to be told that flight had been rescheduled and had left that morning. We were not notified. Jet2 said they told Lastminute.com, but lastminute.com said they had no knowledge of any flight change. One of the six persons gave up and returned home. The other five had to pay and book flights the next day and also pay for over night accommodation.

Disruptive passenger trying to get in cockpit we had to land in Paris & not enough fuel to carry on & then crew out of time

We were on the plane told after a hour of sitting on the plane .Then second flight the same day they did the same 29tn june finally flew next day after 18 hours

have recently submitted an online claim regarding the delay and cancellation of my flight from Tenerife to London Stansted on Friday 17th June. We were delayed several hours and then told via text in the airport that the flight was cancelled and we would be put up in a hotel for the evening. There was complete chaos at the airport as hotels and bus's had to be arranged for a full flight of people. After several hours of waiting we were all taken to have our passports unstamped and to collect our luggage and wait to be told what bus and hotel we would be going to. If it was not for a fellow customer we would have been there a lot longer as he took it upon himself to read out the names of everyone as the jet 2 helper was so quiet and no one could hear her as we were all led outside. We were finally taken to a hotel, bare in mind there is 3 of us on my booking and we have come from a hotel for 3 people, we were taken to the H10 Gran tenife and on arrival they told us that they only had a double room and would have to make do for 3 people. This was completely unacceptable but due to the fact it was very late and we were extremely tired there was nothing else that could be done. They told us we were half bord and could collect breakfast but they did not clarify the time, and when we woke up after a very long evening, we found out we missed breakfast, we asked for 3 coffees at the bar and out them on the room, only to be made to pay them on checkout as it was not their problem. I have further receipts for this if needed. There was no further email or text message updates from Jet 2 about our flight and pick up to the airport. Thankfully the receptionist told us with 5 minutes to spare. Please confirm receipt of this email and if you require any pictures of documentation then i can send it over to you. Thank you

French air traffic control was striking for a day .no food or drink offered throughout our delay.wevwere at Palma airport for 6hours before departure.the time kept on the notice board saying update time displayed later .