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In March of 2024, Jet2 was recognised by the UK’s Civil Aviation Authority for having the best on-time performance of the major UK-based carriers in the last quarter of 2023. That number was 77%, which puts their on-time record a full 10% above the industry average. Although the airline should absolutely be proud of this, that still means that 23% of flights encountered some type of delay.
If you’re one of the 23%, or if you’ve had a Jet2 flight cancelled abruptly, it’s crucial to know your UK passenger rights. Let’s dive in!
KEY TAKEAWAYS
- Should your Jet2 flight be delayed by more than 3 hours, you’re potentially entitled to receive compensation of up to €600.
- If Jet2 cancels your flight, you have the right to a complete refund of your ticket cost as a basic entitlement.
- If Jet2 cancels your flight within a fortnight of your intended departure, you might qualify for monetary compensation, besides a ticket refund.
- You have a generous 6-year window to submit a claim for flight disruptions.
- AirAdvisor’s 'Check Compensation' tool is a user-friendly method for checking your potential eligibility for compensation.
- If a claim becomes necessary, we can manage it on your behalf, ensuring that the process is streamlined and you receive the rightful compensation.
Your Rights in Case of Flight Disruption
If you experience a Jet2 flight disruption, you can review the following rights you're entitled to depending on where your flight departs from:
EU Air Passenger Rights - What is Jet2 EU261 Compensation?
EU261 compensation law stands as a pivotal framework, aiming to provide air passenger rights in Europe and ensure fair treatment and appropriate compensation during instances of flight disturbances. This comprehensive regulation encompasses a range of disruptions such as flight delays, cancellations, and instances of overbooking. It's important to note that even though Jet2 is a British airline, EU261 still protects you in certain instances.
The duration of the delay caused by the disruption and the distance of the flight usually determines the compensation amount. Typically, compensation can reach values of up to €600 per person.
Passenger Rights in the UK
After the UK departed from the European Union, it implemented its own set of air passenger rights, referred to as the UK261 passenger rights law. These regulations mirror the provisions of EU261, offering you comparable protections when travelling on UK-based airlines, such as Jet2. UK261 encompasses a range of flight disruptions, including cancellations, delays, denied boarding, and missed connection flights.
Similar to regulations stipulated under EU261, the amount of compensation under UK261 is determined by the duration of the delay and the distance of the flight.
Typically, the maximum compensation per passenger can reach £520.
What Flights Are Covered by EU261 and UK261?
As a UK-based airline, Jet2 flights will most often fall under the UK261 regulation. On Jet2 flights, you can assert your passenger rights when your flight either leaves or arrives in the UK.
Additionally, if you depart from an EU airport and are arriving anywhere outside the EU or UK, EU261 would apply. The only instance when a Jet2 flight interruption is not covered is technically when a flight originates outside the 2 coverage areas and lands outside the 2 coverage areas. Since Jet2 flights are predominantly to and from Europe and the UK, a flight not qualifying for coverage on this metric is exceedingly rare.
What to Do in Case of Flight Disruption
If you're flying with Jet2 and experience a disruption, whether it's from flight cancellations, delays, or denied boarding, consider following the steps below to maximise and streamline your Jet2 compensation claim:
- Contact Jet2: Initiate communication with the dedicated Jet2 representatives either at the airport or through their customer service centre. Focus your discussion on trying to determine the underlying cause of the flight disruption and obtain written confirmation, ensuring a transparent record of the circumstances.
- Maintain documentation of the flight: Ensuring the utmost safety of your travel documents, such as boarding passes, tickets, and relevant receipts can often support your Jet2 compensation claim substantially. You should also retain any written or digital communication from Jet2 regarding the flight disruption.
- Ensure your basic needs are met: If you experience a flight disruption, you might be left stranded at an airport for an extensive period. In this instance, Jet2 is obligated to ensure your basic needs are met, including food, drinks, communication, and accommodation.
- Use AirAdvisor's Compensation Calculator: Our user-friendly compensation calculator is available to assist you in understanding the claim process and determining your eligibility for Jet2 compensation. This convenient tool enables you to swiftly assess the potential compensation you might receive, taking into account the specific details of your flight disruption.
Things to Avoid
It's important to consider the right steps to take when ensuring maximum compensation for your Jet2 flight disruptions, but there are also several things to consider that are best avoided. Here are some examples:
Accepting Travel Vouchers
As a passenger on any airline, it's advisable to avoid accepting travel vouchers as compensation. Travel vouchers often come with limitations, such as restricted usability, potential devaluation over time, and the inability to obtain a cash refund. Accepting vouchers may also pose a risk in that you might not use the voucher within the specified time. By opting for cash compensation instead, you preserve your consumer rights and maintain the flexibility to pursue further claims or legal actions if necessary.
Hastily signing agreements
Signing agreements without careful review may result in inadvertently waiving your rights or accepting inadequate compensation. Taking the time to thoroughly understand the terms and conditions, consult applicable regulations, and seek professional advice can help ensure you make informed decisions that protect your entitlement to a fair compensation claim.
Accepting the first proposal that comes your way
Similar to hastily accepting agreements without careful review, accepting the first proposal that comes your way may lead to settling for a resolution that falls short of what you're entitled to under EU261 or UK261. For example, you may be eligible for financial compensation up to £520, but the airline's first offer might only be somewhere near £200. Be aware of your rights and willing to explore all available options to secure the compensation you deserve.
Flight Delay Compensation Rights
To qualify for compensation under UK261 for a delayed Jet2 flight, you must meet certain criteria. You're typically entitled to flight delay compensation when the delay is 3 hours or more and the cause of the delay is attributed to factors within the airline's control, such as technical problems with the aircraft or mismanagement of flight schedules. Your Jet2 delayed flight compensation amount usually depends on the flight distance:
- Flights with a distance less than 1,500km: Up to £220
- Flights with a distance between 1,500km and 3,500km: Up to £350
- Flights with a distance over 3,500km: Up to £520
Still unsure if your Jet2 flight qualifies? Just visit our free flight delay checker to confirm.
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AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.
Flight Cancellation Compensation Rights
In addition to flight delays, UK261 legislation grants you the right to claim compensation if Jet2 fails to provide a minimum of 14-day notice before cancelling your flight. However, it's important to note that your Jet2 cancelled flight compensation generally excludes cancellations due to extraordinary circumstances beyond the airline's control, which is most commonly poor weather.
Your Jet2 flight cancellation compensation is essentially the same as compensation for a delayed flight, with the same distance thresholds.
Airline Refund
Under the UK261 regulations, you're entitled to a full ticket refund in specific circumstances as outlined by the legislation. These situations usually include instances where Jet2 cancels your flight without providing a 14-day notice or if you experience a flight delay exceeding 5 hours. You can also typically receive a refund of your ticket if you're denied boarding due to overbooking or operational reasons within the airline's control.
What kind of service can you expect when Jet2 cancels your flight? On May 10, 2024, the company cancelled all flights to the Greek island of Skiathos due to weather, affecting flights from up to 7 UK airports. When commenting on the situation, a Jet2 spokesperson said:
We apologise for this change that is unfortunately beyond our control, if you are due to travel to Skiathos today, we have sent all details of the change and your options to your email address on the booking.
Since this change is beyond the airline’s control, you can usually either re-book or receive a refund. If this was not a weather event and something that Jet2 could have prevented, along with the refund, you may also have the opportunity to claim monetary compensation.
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Denied Boarding Compensation Rights
According to the UK261 regulations, there's compensation you're entitled to in case of denied boarding. For example, airlines commonly overbook flights to maximise profits in the event someone cancels or misses their flight. This, unfortunately, may result in insufficient seats for you, even though you've purchased a ticket.
As long as you did not voluntarily surrender your seat or contribute to the denied boarding through your own actions, you often have the right to pursue financial compensation up to £520.
Missed Connection Compensation Rights
Under the UK261 regulations, you're entitled to compensation for a missed flight with Jet2 if you experience a delay or cancellation that causes you to miss a connecting flight, provided that all flights are part of the same reservation. If the disruption results in a delay of 3 hours or more hours to your final destination, you have the right to seek compensation for the missed connecting flight.
Want to learn more? Visit our missed connection information page.
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Extraordinary Circumstances
Extraordinary circumstances, relevant to claiming compensation from flight disruptions under UK261 and EU261, are exceptional events or conditions that are usually beyond the control of an airline. These circumstances are unforeseen and fall outside the airline's normal operations.
When such events occur, Jet2 may be exempt from paying UK261 or EU261 compensation for flight disruptions.
Examples of extraordinary circumstances may include:
- Adverse weather conditions, such as hurricanes, snowstorms, or volcanic eruptions that pose a significant threat to flight operations and passenger safety.
- Air traffic control restrictions, whether due to security issues, strikes, or natural disasters that result in airspace closures or congestion.
- Political or civil unrest and terrorism that impact the safe operation of flights.
- Genuine security threats or breaches that necessitate flight cancellations or diversions.
It's important to note that the airline usually bears the responsibility of proving the occurrence of extraordinary circumstances. They must typically demonstrate the disruption was caused by factors beyond their control and that they took all reasonable measures to mitigate the impact on passengers.
If you have doubts regarding whether the circumstances qualify as extraordinary or believe the airline is incorrectly invoking this exemption, seeking further advice or consulting legal experts is advisable.
We assume all legal costs
All you have to do is submit the application and wait for the compensation to be received.
How to Fill Out the Jet2 UK261 Claim Form
If you’ve now realised that you’re eligible for an EU261 or UK261 claim, you’ll need to fill out the relevant documentation, which can be done over on the Jet2 website. This can be time-consuming and frustrating, especially if it’s your first Jet2 complaint. So, if you don’t want to go it alone, the airline compensation experts at AirAdvisor are here to assist you.
Just tell us some details about your flight, and you’ll be on your way to collecting the money you’re owed.
What to Do if the Jet2 EU261 Form is Not Working
If the official form on the Jet2 website isn’t working for you, there’s no need to panic. Just visit the AirAdvisor EU261 Claim Help Center. You can fill in the form directly on our website and get our expert assistance to receive your money promptly and without any fuss.
Frequently Asked Questions
Below, we've gathered answers to some frequently asked questions regarding flight disruptions with Jet2:
How much can you claim in UK261 compensation from Jet2?
The maximum compensation is £520 for flight interruptions. The actual amount depends on your flight distance and you’re eligible as long as you depart from or arrive at a UK or EU airport. Other criteria that must be met for UK261 compensation include a minimum delay of 3 hours or a flight cancellation made by Jet2 with fewer than 14 days’ notice.
What do you do when your Jet2 flight is cancelled?
If you experience a Jet2 flight cancellation, aside from re-booking with the airline to continue your journey, get documentation regarding the cancellation reason if possible. Once you've completed the trip, initiate the claims process by contacting Jet2 customer service operators or representatives at the airport. Your easiest and most hassle-free solution, though, is to visit the AirAdvisor website, assess your potential compensation value, and use our expert team to ensure you receive the compensation you're entitled to.
How long does it take to get Jet2 flight delay compensation?
The timeline for receiving Jet2 flight delay compensation can vary depending on various factors. After submitting a compensation claim, Jet2 typically acknowledges the claim within a few weeks. The processing time for the claim and the subsequent payment of compensation can take several additional weeks or even months, depending on the complexity of the case and the airline's internal procedures.
How much time do you have to make a UK or EU261 compensation claim with Jet2?
The time limit to make a Jet2 compensation claim depends on the specific jurisdiction and the applicable regulations. Generally, under UK261 regulations, you have up to 6 years from the date of the disrupted flight to file a compensation claim. It's important to note, though, that initiating the claims process as soon as possible is usually your best course of action.
