KEY TAKEAWAYS
- Should your Jet2 flight be delayed by more than 3 hours, you’re potentially entitled to receive compensation of up to €600.
- If Jet2 cancels your flight, you have the right to a complete refund of your ticket cost as a basic entitlement.
- If Jet2 cancels your flight within a fortnight of your intended departure, you might qualify for monetary compensation, besides a ticket refund.
- You have a generous 6-year window to submit a claim for flight disruptions.
- AirAdvisor’s 'Check Compensation' tool is a user-friendly method for checking your potential eligibility for compensation.
- If a claim becomes necessary, Jet2 can manage it on your behalf, ensuring that the process is streamlined and you receive the rightful compensation.
Your Rights in Case of Flight Disruption
If you experience a Jet2 flight disruption, you can review the following rights you're entitled to depending on where your flight departs from:
EU Air Passenger Rights
EU261 compensation law stands as a pivotal framework, aiming to provide air passenger rights in Europe and ensure fair treatment and appropriate compensation during instances of flight disturbances. This comprehensive regulation encompasses a range of disruptions such as flight delays, cancellations and instances of overbooking. It's important to note that even though Jet2 is a British airline, EU261 still protects you, provided you're departing from airports within the European Union.
The duration of the delay caused by the disruption and the distance of the flight usually determines the compensation amount. Typically, compensation can reach values of up to €600 per person.
Passenger Rights in the UK
After the UK's departure from the European Union, it implemented its own set of air passenger rights, referred to as the UK261 passenger rights law. These regulations mirror the provisions of EU261, offering you comparable protections when travelling on UK-based airlines, such as Jet2, or when departing from UK airports. UK261 encompasses a range of flight disruptions, including cancellations, delays, denied boarding and missed connection flights.
Similar to regulations stipulated under EU261, the amount of compensation under UK261 is determined by the duration of the delay and the distance of the flight. Typically, the maximum compensation per passenger can reach £520.
If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to £520 (€600) in compensation.Check Your Flight
What to Do in Case of Flight Disruption
If you're flying with Jet2 and experience a disruption, whether it's from flight cancellations, delays or denied boarding, consider following the steps below to maximise and streamline your Jet2 compensation claim:
- Contact Jet2: Initiate communication with the dedicated Jet2 representatives either at the airport or through their customer service centre. You can focus your discussion on trying to determine the underlying cause of the flight disruption and obtain written confirmation, ensuring a transparent record of the circumstances.
- Maintain documentation of the flight: Ensuring the utmost safety of your travel documents, such as boarding passes, tickets and relevant receipts can often support your Jet2 compensation claim substantially. You can also retain any written or digital communication from Jet2 regarding the flight disruption.
- Ensure your basic needs are met: If you experience a flight disruption, you might be left standard at an airport for an extensive period. In this instance, Jet2 is obligated to ensure your basic needs are met, including food, drinks, communication and accommodation.
- Use AirAdvisor's Compensation Calculator: Our user-friendly compensation calculator is available to assist you in understanding the claim process and determining your eligibility for Jet2 compensation. This convenient tool enables you to swiftly assess the potential compensation you might receive, taking into account the specific details of your flight disruption.
Things to Avoid
It's important to consider the right steps to take when ensuring maximum compensation for your Jet2 flight disruptions, but there are also several things to consider that are best left avoided. Below, you can find some things to avoid when experiencing flight disruptions:
Accepting Travel Vouchers
As a passenger on any airline, it's advisable to avoid accepting travel vouchers as compensation. Travel vouchers often come with limitations, such as restricted usability, potential devaluation over time and the inability to obtain a cash refund. Accepting vouchers may also pose a risk in that you might not use the voucher within the specified time. By opting for cash compensation instead, you preserve your consumer rights and maintain the flexibility to pursue further claims or legal actions if necessary.
Hastily signing agreements
Signing agreements without careful review may result in inadvertently waiving your rights or accepting inadequate compensation. Taking the time to thoroughly understand the terms and conditions, consult applicable regulations and seek professional advice can help ensure you make informed decisions that protect your entitlement to a just compensation claim.
Accepting the first proposal that comes your way
Similar to hastily accepting agreements without careful review, accepting the first proposal that comes your way may lead to settling for a resolution that falls short of what you're entitled to under EU261 or UK261. For example, you may be eligible for financial compensation up to £520, but the airline's first offer might only be somewhere near £200. Consider being diligent, aware of your rights and willing to explore all available options to secure the compensation you deserve.
Flight Delay Compensation Rights
To qualify for compensation under UK261 for a delayed Jet2 flight, you must meet certain criteria. You're typically entitled to flight delay compensation when the delay exceeds 3 hours and the cause of the delay is attributed to factors within the airline's control, such as technical problems with the aircraft or mismanagement of flight schedules. Your Jet2 delayed flight compensation amount usually depends on the flight distance, which you can explore below:
- Flights with a distance less than 1,500km: Up to £220
- Flights with a distance between 1,500km and 3,500km: Up to £350
- Flights with a distance over 3,500km: Up to £520
Flight Cancellation Compensation Rights
In addition to flight delays, UK261 legislation grants you the right to claim compensation if Jet2 fails to provide a minimum of 14-day notice before cancelling your flight. However, it's important to note that your Jet2 cancelled flight compensation generally excludes cancellations due to extraordinary circumstances beyond the airline's control, which is most commonly poor weather.
Your Jet2 flight cancellation compensation is essentially the same as compensation for a delayed flight. Below you can review the corresponding compensation amounts for the flight distances:
- Flights with a distance less than 1,500km: Up to £220
- Flights with a distance between 1,500km and 3,500km: Up to £350
- Flights with a distance over 3,500km: Up to £520
Airline Refund
Under the UK261 regulations, you're entitled to a full ticket refund in specific circumstances as outlined by the legislation. These situations usually include instances where Jet2 cancels your flight without providing a 14-day notice or if you experience a flight delay exceeding 5 hours. You can also typically receive a refund of your ticket if you're denied boarding due to overbooking or operational reasons within the airline's control.
Along with the refund, you may also have the opportunity to claim monetary compensation for the inconvenience caused. The compensation amount is calculated based on the flight distance and the duration of the delay, as detailed earlier.
Find out if you are owed compensation for a disrupted flight.Check Your Flight
Denied Boarding Compensation Rights
According to the UK261 regulations, there's compensation you're entitled to in case of denied boarding. For example, airlines commonly overbook flights to maximise profits in the event someone cancels or misses their flight. This, unfortunately, may result in insufficient seats for you, even though you've purchased a ticket.
As long as you did not voluntarily surrender your seat or contribute to the denied boarding through your own actions, you often have the right to pursue financial compensation. Below, you can explore your potential Jet2 denied boarding compensation amounts:
- Flights with a distance less than 1,500km: Up to £220
- Flights with a distance between 1,500km and 3,500km: Up to £350
- Flights with a distance over 3,500km: Up to £520
Missed Connection Compensation Rights
Under the UK261 regulations, you're entitled to compensation for a missed flight with Jet2 if you experience a delay or cancellation that causes you to miss a connecting flight, provided that all flights are part of the same reservation. If the disruption results in a delay of 3 hours or more hours to your final destination, you have the right to seek compensation for the missed connecting flight.
It's important to note that these compensation rights apply when the missed flight is a direct consequence of the delay or cancellation of the initial Jet2 flight within the same reservation. Below, you can explore your potential Jet2 missed connection compensation amounts:
- Flights with a distance less than 1,500km: Up to £220
- Flights with a distance between 1,500km and 3,500km: Up to £350
- Flights with a distance over 3,500km: Up to £520
Extraordinary Circumstances
Extraordinary circumstances, relevant to claiming compensation from flight disruptions under UK261 and EU261, are exceptional events or conditions that are usually beyond the control of an airline. These circumstances are unforeseen and fall outside the airline's normal operations. When such events occur, the airline may be exempt from paying compensation for flight disruptions like delays, cancellations or denied boarding.
Examples of extraordinary circumstances may include:
- Adverse weather conditions: Severe weather events such as hurricanes, snowstorms or volcanic eruptions that pose a significant threat to flight operations and passenger safety.
- Air traffic control restrictions: Limitations imposed by air traffic control authorities due to security issues, strikes or natural disasters that result in airspace closures or congestion.
- Political or civil unrest: Situations involving political instability, civil commotion or acts of terrorism that may impact the safe operation of flights.
- Security risks: Genuine security threats or breaches that necessitate flight cancellations or diversions.
It's important to note that the airline usually bears the responsibility of proving the occurrence of extraordinary circumstances. They must typically demonstrate the disruption was caused by factors beyond their control and that they took all reasonable measures to mitigate the impact on passengers.
If you have doubts regarding whether the circumstances qualify as extraordinary or believe the airline is incorrectly invoking this exemption, seeking further advice or consulting legal experts is advisable.
Claim with AirAdvisor and get up to £520 (€600) compensation. Find out how much you’re owed today.Check Your Flight
Frequently Asked Questions
Below, we've gathered answers to some frequently asked questions regarding flight disruptions with Jet2:
What to do When Your Jet2 Flight is Cancelled?
If you experience a Jet2 flight cancellation, there are several steps you can follow. Firstly, depending on the circumstances, receiving news about a cancelled flight may cause some emotional distress, so try to stay calm and monitor information about the flight status. Secondly, be sure to maintain any documentation related to the flight, as this can streamline your claims process later on.
If you want to initiate the claims process, you can contact Jet2 customer service operators or representatives at the airport. Your easiest and most hassle-free solution, though, might be to visit the AirAdvisor website and assess your potential compensation value and use our expert team to ensure you receive the compensation you're entitled to.
What if I Cancel My Jet2 Flight? Can I Get a Refund?
If you choose to cancel your Jet2 flight, your refund eligibility likely depends on the type of ticket you purchased and the fare conditions associated with it. Jet2 usually offers different fare types, some of which may be non-refundable or have specific cancellation policies. We recommend you review the fare conditions stated in your booking confirmation or contact Jet2 directly to understand the refund options available.
If your ticket is refundable, though, you can likely receive a full refund from your cancellation. It's important to note that while your ticket may be refundable, you might have to inform the airline of your cancellation before a specific time period, such as a minimum of 24 hours before the flight's departure time. This can also depend on the type of ticket, so ensure you review the conditions of your ticket before purchase.
How Long Does it Take to Get Jet2 Flight Delay Compensation?
The timeline for receiving Jet2 flight delay compensation can vary depending on various factors. After submitting a compensation claim, Jet2 typically acknowledges the claim within a few weeks. The processing time for the claim and the subsequent payment of compensation can take several additional weeks or even months, depending on the complexity of the case and the airline's internal procedures.
It's important to note that each claim is unique and the exact duration for receiving compensation may vary. To ensure a smooth process, ensure you have all the necessary documentation and information required to support your claim.
How to Claim Flight Delay Compensation With Jet2?
To claim your Jet2 compensation, you can follow these steps:
- Gather relevant information: Collect all essential details about your delayed flight, including the flight number, date and reason for the delay. It's also helpful to keep any documentation such as boarding passes and receipts.
- Understand your rights: Familiarise yourself with the EU261 and UK261 regulations to determine if you're eligible for compensation based on the specific circumstances of your flight delay.
- Contact Jet2: Reach out to Jet2's customer service or submit a compensation claim through their official website. Provide them with the necessary information, including flight details and the reason for your claim.
- Seek professional assistance from AirAdvisor: If you encounter difficulties or delays in the claims process or want a hassle-free experience, consider seeking assistance from our specialised team. They have expertise in handling flight delay compensation claims and can provide guidance and support throughout the process.
How Much Time Do I Have to Make My Claim Against Jet2?
The time limit to make a Jet2 compensation claim depends on the specific jurisdiction and the applicable regulations. Generally, under UK261 regulations, you have up to 6 years from the date of the disrupted flight to file a claim for compensation. It's important to note, though, that initiating the claims process as soon as possible is usually your best course of action.
Recent Comments
Flight was operated on a smaller capacity aircraft which meant 31 of the passengers no longer had a seat.
The flight was diverted to athens due to weather at corfu and had to refuel and return to corfu later meaning I missed connections to ferry to albania
Weather and technical fault affecting the UK’s National Air Traffic Services. Delayed 26h40min. Me and my family arrived at the airport around 8.45pm on 27.08.2023. The lady from Jet2 say that our flight is delayed till next day. They don't have any other information about the fly. Jet2 give us vouchers for food and drinks. We was sleeping with ours daughter on the floor(now she have runny nose). All hotels was full booked (nearest to airport). Scheduled our flight few times. Finally our flight was on 29.08.2023 at 2.20am.