Delayed, damaged, or lost baggage on Jet2? Under the Montreal Convention, you could be owed up to €1,920 in compensation. We handle everything — you just submit your details.
Have you travelled with Jet2 and encountered an issue with lost property? If you have, you’re not alone. Baggage mishandling is a growing concern in the airline industry, even with the recent tech innovations whose aim is to help ease the problems of lost baggage. This article will explain all the steps you need to take if your Jet2 baggage is damaged or lost, and how to claim the compensation you deserve.
The Montreal Convention raised its limits from £1,360 to almost £1,600 in October 2024 to compensate baggage issues. Knowing your rights for baggage mishandling cases is critical to get a compensation!
Key Points
You can be compensated up to approximately £1,600 for lost baggage if you travelled internationally.
If you’ve taken a domestic flight and had problems with damaged or lost baggage, you could claim up to £1,000 in compensation.
Your air passenger rights are protected by the Civil Aviation Authority on domestic flights, and the Montreal Convention if you fly internationally.
Whether you have damaged or lost baggage, your air passenger rights depend on where you’re flying. If you’ve taken a domestic route, then your rights are protected by the Civil Aviation Authority. Their rules require Jet2 to compensate you up to £1,000 for baggage mishandling.
If you’ve flown to Spain or other international destinations, then your baggage rights are protected by the rules of the Montreal Convention. This international treaty states that airlines must compensate you up to £1,600 for damaged, delayed, or lost baggage.
Jet2 Lost Baggage: What Steps to Take
If your checked baggage doesn’t arrive at your final destination, then proceed with the following steps:
Make a lost baggage report
While you’re still at the airport, make a report at the Jet2 Baggage desk. You can usually find this in the baggage reclaim area.
File a Property Irregularity Report (PIR) in person or online.
Retain the PIR number for later use.
Trace your lost baggage
Use the PIR number to track the status of your lost baggage. It’s important to know that Jet2 will consider your bags delayed until they have been missing for 21 days, so keep checking the portal and wait for an airline agent to contact you about delivery.
Purchase essentials
If you’re away from home when your baggage is lost, then you can buy necessary items like toiletries and clothing. Just keep in mind that Jet2 will only compensate you for truly essential items. If you do make essential purchases, keep track of your receipts because you will need to file them in order to get reimbursed.
File a compensation claim
If your lost baggage is located and sent to you, then you can proceed with a claim for any expenses you had to make as a result of your bags being lost. You have 21 days to do this from the time your bag was delivered to you.
If your baggage is still missing, the next thing to do is wait for Jet2 to contact you about the delivery of your lost baggage. If your baggage isn’t returned to you in 21 days, then you should begin the lost baggage compensation claim process. Jet2 says they try to respond to claims within 28 days, but if you don’t hear from them, you can always try calling to follow up.
Adhere to the Baggage Claim Timeframes
The following table will help you determine when you can file your lost or damaged baggage compensation claims with Jet2.
Jet2 Damaged Baggage: How to get compensation
What happens when your checked baggage is damaged? Well, the first and most important step to take is to file a report with the airline right away. Why? Because failure to report your damaged baggage could make you ineligible for compensation later. So if you don’t notice the damage until you leave the airport, go back or file the report on the Jet2 site.
Complete a Property Irregularity Report (PIR)
Keep a copy and the PIR number
Take photos of the damage to support your damage claim
File a Damaged Baggage Claim
Using Jet2’s digital form, file your claim for compensation within 7 days of your report by submitting:
A copy of your PIR
Photos of the damage
Your flight information
A photo ID
Receipts for the damaged items
If you’re not in the UK, you can also contact Jet2 by emailing: Customer.service@jet2.com
What will not be covered in a Jet2 damaged baggage claim
Regular use and signs of wear
Minor scratches or tears
Pre Existing damage
Fragile items like cameras
Cash
Jewellery
Poorly designed suitcases
If your hand baggage was damaged, then unfortunately, the airline won’t compensate you. The liability limits for Jet2 only pertain to checked baggage.
Have you been wearing the same clothes for days because the airline lost your luggage?You deserve better! Start your compensation claim today
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Delayed or lost luggage?
Compensation can be as much as £1,600 (€1,920) if your checked bags were mishandled.
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