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Jet2 Lost Baggage: How to Get Compensation for Delayed and Damaged Luggage

Jet2 Lost Baggage: How to Get Compensation for Delayed and Damaged Luggage

Joanna Teljeur
Written By Joanna Teljeur
Last Updated: April 22, 2024

Have you travelled with Jet2 and encountered an issue with lost property? If you have, you’re not alone. Baggage mishandling is a growing concern in the airline industry even with the recent tech innovations whose aim is to help ease the problems of lost baggage. This article will explain all the steps you need to take if your Jet2 baggage is damaged or lost, and how to claim the compensation you deserve.   

Key Points

  1. You can be compensated up to approximately £1,395 for lost baggage if you travelled internationally.
  2. If you’ve taken a domestic flight and had problems with damaged or lost baggage, you could claim up to £1,000 in compensation.
  3. Your air passenger rights are protected by the Civil Aviation Authority on domestic flights, and the Montreal Convention if you fly internationally.

What Are Your Jet2 Baggage Rights 

Whether you have damaged or lost baggage, your air passenger rights depend on where you’re flying. If you’ve taken a domestic route, then your rights are protected by the Civil Aviation Authority. Their rules require Jet2 to compensate you up to £1,000 for baggage mishandling.

If you’ve flown to Spain or other international destinations, then your baggage rights are protected by the rules of the Montreal Convention. This international treaty states that airlines must compensate you up to £1,395 for damaged, delayed, or lost baggage.

Jet2 Lost Baggage

Jet2 Lost Baggage: What Steps to Take

If your checked baggage doesn’t arrive at your final destination, then proceed with the following steps:

Make a lost baggage report 

  1. While you’re still at the airport, make a report at the Jet2 Baggage desk. You can usually find this in the baggage reclaim area. 
  2. File a Property Irregularity Report (PIR) in person or online.
  3. Retain the PIR number for later use.

Trace your lost baggage

Use the PIR number to track the status of your lost baggage. It’s important to know that Jet2 will consider your bags delayed until they have been missing for 21 days, so keep checking the portal and wait for an airline agent to contact you about delivery.

Purchase essentials

If you’re away from home when your baggage is lost, then you can buy necessary items like toiletries and clothing. Just keep in mind that Jet2 will only compensate you for truly essential items. If you do make essential purchases, keep track of your receipts because you will need to file them in order to get reimbursed.

File a compensation claim

If your lost baggage is located and sent to you, then you can proceed with a claim for any expenses you had to make as a result of your bags being lost. You have 21 days to do this from the time your bag was delivered to you.

If your baggage is still missing, the next thing to do is wait for Jet2 to contact you about the delivery of your lost baggage. If your baggage isn’t returned to you in 21 days, then you should begin the lost baggage compensation claim process. Jet2 says they try to respond to claims within 28 days, but if you don’t hear from them, you can always try calling to follow up.

Adhere to the Baggage Claim Timeframes

The following table will help you determine when you can file your lost or damaged baggage compensation claims with Jet2.

Adhere to the Baggage Claim Timeframes

Jet2 Damaged Baggage: How to get compensation

What happens when your checked baggage is damaged? Well, the first and most important step to take is to file a report with the airline right away. Why? Because failure to report your damaged baggage could make you ineligible for compensation later. So if you don’t notice the damage until you leave the airport, go back or file the report on the Jet2 site.

  1. Complete a Property Irregularity Report (PIR) 
  2. Keep a copy and the PIR number
  3. Take photos of the damage to support your damage claim

File a Damaged Baggage Claim

Using Jet2’s digital form, file your claim for compensation within 7 days of your report by submitting:

  • A copy of your PIR
  • Photos of the damage
  • Your flight information
  • A photo ID 
  • Receipts for the damaged items

If you’re not in the UK, you can also contact Jet2 by emailing:

What will not be covered in a Jet2 damaged baggage claim

  • Regular use and signs of wear
  • Minor scratches or tears
  • Pre Existing damage
  • Fragile items like cameras
  • Cash
  • Jewellery
  • Poorly designed suitcases

If your hand baggage was damaged, then unfortunately, the airline won’t compensate you. The liability limits for Jet2 only pertain to checked baggage.

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