NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,853 REVIEWS
830,000 cases, 98% of court cases won

Jet2 Reviews and Ratings

Check 185,773 verified passenger reviews to find out if Jet2 is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Excellent Customer Service
Smooth Check-in Process
Punctual

Cons

Limited In-flight Entertainment
Basic Onboard Facilities
Non-Refundable Flights

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Jet2 reviews

4.33

Terrible
(8)
Poor
(9)
Average
(9)
Very Good
(0)
Excellent
(1)

Michael K

Verified | Sep 2, 2026

Heraklion-London
Economy

Flight delay

Good service, friendly staff, sorted emergency accommodation for me, my wife and our two young children when we needed it.

Heraklion-London
Economy

Luisa Pilar L

Verified | Aug 30, 2026

Palma de Mallorca-London
Economy

Flight cancellation

Awful service, and very disappointed with customer service and how they treat customers, even when it’s a family, travelling with young children. Happy to leave family stranded in foreign country with no solution even if they have commitments following day.

Palma de Mallorca-London
Economy

Anonymous member

Verified | Jul 7, 2026

Economy

Racist airline who deny muslims

Racist airline who denies entry to anyone with an arabic name. The only 5 muslims on one flight were denied access and a 10 year old kid got questioned because hid middle name is Ahmed. Disgusting.

Economy

Comments

Passenger rights expert: Good news: if you experienced Denied boarding, you may be entitled to up to £520 in compensation.

Want to see if you’re eligible?

Leon D

Verified | Jun 30, 2026

Economy

Racist, won‘t let muslim Individual...

Racist, won‘t let muslim Individual on the plane, just because. Not worth your monney. Use a different Airline. Denyed entry to the only 5 muslims on the whole flight.

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to £520 compensation for Denied boarding.

Claim in minutes.

Farrel J

Verified | Jan 21, 2026

Athens-Birmingham
Economy

Scheduled 14:15, delayed until 15:0...

Scheduled 14:15, delayed until 15:00 then 15:20. We boarded about 15:00 then the pilot told us we were 19 in the queue to take off and our scheduled departure was 17:15.

Athens-Birmingham
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to £520 compensation for Flight delay.

Check your eligibility here.

Irene Y

Verified | Jan 21, 2026

Paphos-Leeds
Economy

The flight from Paphos to Leeds was...

The flight from Paphos to Leeds was originally scheduled to depart at 4:55 PM, but there was a technical issue. Initially, it was suspected that someone from another Jet2 flight had accidentally boarded our plane. We were counted four times to verify passenger numbers. Eventually, the pilot informed us that it was a system-related technical issue, and we finally departed at 6:00 PM. The flight duration was 5 hours. For 1 hour and 10 minutes, the plane made multiple attempts to approach and land. The passengers were panicked, and we were informed of a flight diversion to Birmingham. In total, we spent 6 hours and 30 minutes in the air instead of the scheduled 5 hours, plus an additional hour on the ground in Paphos due to the technical problem. From Birmingham, we were transported to Leeds Airport by buses, arriving at my final destination at 3:00 AM. This caused me to miss my pre-booked taxi. In summary, I was supposed to arrive in Leeds at 8:05 PM on December 21, but I finally reached my destination at 3:00 AM on December 22, after enduring significant stress and inconvenience.

Paphos-Leeds
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to £520 in compensation.

Find out if you can make a claim now.

Peter P

Verified | Jan 21, 2026

London-Leeds
Economy

Already delayed flight diverted to ...

Already delayed flight diverted to Stanstead so arranged lift home no longer viable. Having to wait 2 hours at Stanstead in the freezing rain for a 4 hour coach journey to Leeds and then having to find our own way home. Actually arrived home 14 hours after the original scheduled landing time at Leeds.

London-Leeds
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to £520 compensation for Flight delay.

See if you qualify today.

Raymond W

Verified | Oct 30, 2025

Faro-Birmingham
Economy

Denied boarding

Very poor aggressive cabin manager on return flight. Refused my disabled wife with severe dementia to get Assisted passage but this had been successful and perfectly well on the flight to Faro and on boarding at Faro. The problem was only on this return flight

Faro-Birmingham
Economy

Marsha L

Verified | Oct 24, 2025

Paris-Funchal
Economy

Lack of team communication

We were told that the incoming flight had to land in Porto for and emergency medical problem with a passenger. The plane was scheduled to land in Madeira, but was late for 4 hours instead

Overall

Poor customer service
Onboard food is not bad

Paris-Funchal
Economy

Comments

Passenger rights expert: Did you know that you can claim up to £520 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Brass E

Verified | Oct 24, 2025

Sofia-Leeds
Economy

Technical problems with brakes

We got a flight from larnaca airport to Leeds and Bradford, a hour before landing the pilot said they was a problem with the brakes and we need to divert to Manchester airport instead. Supposed to land at 2:15 am in Leeds but ended up landing at 2:30 am Manchester we then was stuck on the runway for a hour and half before being able to leave the plane. Once left the plane we then waited 2 hours for are luggage with no help from any jet 2 staff on what was happening with are luggage. We then had to get on a coach from Manchester to Leeds and Bradford airport this coach then took another 2 hours we didn’t get home until 8:30 am. Jet 2 never seemed to really know what was going on and they was no urgency to get us passengers home. Especially after such a long flight!

Overall

Technical issues
None

Sofia-Leeds
Economy

Comments

Passenger rights expert: Did you know that you can claim up to £520 compensation for Flight delay in most cases?

Check if you can claim compensation here.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Jet2 Ratings

All-time Rating & Reviews

Average Star Rating

4.33

Total Reviews count

185773

Review Sites Distribution

AirAdvisor
4.33
185773 (100%)
TrustPilot
4.3
143373 (77.2%)
TripAdvisor
4.5
35236 (19%)
Feefo
4.2
3170 (1.7%)

Flight Radar
4.3
2347 (1.3%)
Reviewcentre
2.77
562 (0.3%)
Google
3.97
390 (0.2%)
Kayak
4.1
204 (0.1%)
eSky
4.2
161 (0.1%)
PissedConsumer
2.9
90 (0%)
Reviews.io
3.21
66 (0%)
Airlines-Inform
3.39
58 (0%)
FlightReport
3.6
26 (0%)
Airline Ratings
2.88
14 (0%)
SiteJabber
2
1 (0%)
Glassdoor
3.4
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

Join the conversation! What do you think of Jet2

See if you’re eligible for compensation

Compare Jet2 with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

4.33

185773

4/5 overall

3 ways to claim compensation from Jet2

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Jet2 by following the steps below
1. Fill in the feedback and claims form on the Jet2 website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Jet2 Reviews and Ratings

Pros

Cons

Pros

Cons