Jet2 Reviews: Overall Airline Score
126638 passengers’ reviews
PO Box 284, Leeds, LS11 1GE, England
+44 (0) 203 059 8336 +44 113 386 0497
126638 passengers’ reviews
PO Box 284, Leeds, LS11 1GE, England
+44 (0) 203 059 8336 +44 113 386 0497Leave your complaint to professionals.
Complaints handled by AirAdvisor
All-time Rating & Reviews
Average Star Rating
4.4Total Reviews
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SkyTrax Ratings
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126638 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Excellent Customer ServiceSmooth Check-in ProcessPunctual
Limited In-flight EntertainmentBasic Onboard FacilitiesNon-Refundable FlightsMany reviews say that Jet2’s service is not just good, but excellent with very friendly and helpful cabin crew and ground staff. Another point of satisfaction is the airline’s efficient check-in process. Quite a few passengers noted that there were plenty of staff to help passengers during airport check-in. And the airline had very high marks for its on-time performance particularly for its short-haul European routes. One point of dissatisfaction was the lack of in-flight entertainment, and reviewers were quick to mention the limited food and beverage options, saying that the meals were generally overpriced for the quality. Also, the airline’s strict non-refundable ticket policy and cramped economy seating had many people complaining.
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