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Jet2 Reviews and Ratings

Check 185,780 verified passenger reviews to find out if Jet2 is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Excellent Customer Service
Smooth Check-in Process
Punctual

Cons

Limited In-flight Entertainment
Basic Onboard Facilities
Non-Refundable Flights

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Jet2 reviews

4.33

Terrible
(8)
Poor
(9)
Average
(9)
Very Good
(0)
Excellent
(1)

Fred K

Verified | Oct 24, 2025

Berlin-Prague
Economy

Poor quality and technical conditions

We supposed to fly on the 29th of August at 22:10 ,after 3 hours waiting ,we have been informed that the flight has delayed due to the technical problems and it can not fly overnight and postponed for the second day ,the 30th of August at 16:00.

Overall

Planes quality
None

Berlin-Prague
Economy

Comments

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Klark B

Verified | Jun 3, 2025

London-Antalya
Economy

6 hour and 40 minute...

6 hour and 40 minute delay was very distressed about suit case's going missing. My partner Lucy struggles with anxiety and I had to try to keep her from having a.panic attack the entire time. People around us were passing out due to it being so overcrowded and no fresh air in the airport due to there not being doors open. Once we boarded the plane we had to wait for nearly 2 hours for another cabin crew to turn up from Birmingham. We didn’t eat any food from the time we got to the airport at 3:30 until we landed and got to the hotel which was 20:00. Due to there not being any food left on the plane. We only got 1 complimentary soft drink on the plane which I do not think for all of the hassle we went through was suitable

London-Antalya
Economy

Nikki M

Verified | Jun 3, 2025

London-Kos
Economy

Flight transferred to Kos.Delay 4hrs...

Flight transferred to Kos.Delay 4hrs waiting for storm to pass.refuel then dump fuel before we could land

London-Kos
Economy

Vein H

Verified | Jun 3, 2025

Alicante-Leeds
Economy

Arrived at our boarding gate...

Arrived at our boarding gate only to be told to wait as problem with aircraft. Advised that some passengers would be transferred to other flights, either Bristol or Birmingham. we were offered the Birmingham flight with a coach transfer back to Leeds. this was also delayed and by the time we landed in Birmingham at approx 3.30pm it was the start of rush hour so the 2 hr transfer took 3 hours on the coach. WE assumed that because we only had hand luggage it was the reason that we were taken off our booked flight. `however some passengers could collect their checked in baggage at Leeds, (so the original flight did go) I booked our seats for our flight, but could not use our allocated seats on the B'ham flight. We arrived in Leeds approx 4 hours later than we should have done around 6.30 pm

Alicante-Leeds
Economy

Ella D

Verified | Nov 25, 2024

Sydney-Warsaw
Economy

There was a problem with...

There was a problem with the air conditioning on the plane and the airline couldn’t fix it so we had to wait for another plane and crew to be sent. We took off at around 9pm instead of 1.20pm. The airline told us about the problem and the new time of take off though they said we would take off at 8.10pm but there was no flight plan so no take off slot until 9pm. We were given 8 euros to buy food.

Sydney-Warsaw
Economy

Rose S

Verified | Nov 25, 2024

London-Sydney
Economy

I contacted jet2 via their...

I contacted jet2 via their website after the flight but I never received any message, not even confirmation that my request was submitted. So I don’t keep any record of my message. While waiting the flight JET2 was sending emais about the delays arguing they were due to operational reasons. They sent us a £5 voucher for food. The apology email said: “ We are sorry for your late departure, which was due to the late arrival of your inbound aircraft.” I cancelled my rental car because I would arrive late for collection.

London-Sydney
Economy

Partheva A

Verified | Sep 27, 2024

Edinburgh-Heraklion
Economy

Our flight was initially...

Our flight was initially delayed from 08:15am until 10:15am Then it was delayed to 11:55 Then it was delayed to 12:55 The airline provided £5 credit for each boarding pass We landed at 16:30 local time 4 hours and 30 minutes of a delay

Edinburgh-Heraklion
Economy

Carla G

Verified | Sep 27, 2024

Barcelona-Glasgow
Economy

We were hurled into departure...

We were hurled into departure, 10 min before departing the flight was cancelled "we were told staff didn't want to work 2 hrs overtime". This was at 20:45, then nothing till approximately 23:45. When our duty free was taken of us and never returned. We were told that buses have been arranged to take us to hotels. 4 hours later we reached a hotel that was a disgrace. We got told we would be picked up at 17:00 on the 13th and ferried to airport. And we would get our duty free on the plane. The plane was boarded at 20:00. 24hrs late. The plane took off at 21:20 and landed in Glasgow approximately 01:20 we asked about our duty free. However flight staff had no idea what we were talking about. Then to top it all off we were charged a further £55 to have our car returned.

Barcelona-Glasgow
Economy

Codrut T

Verified | Sep 27, 2024

Dalaman-Manchester
Economy

We knew that our flight was...

We knew that our flight was delayed due the power shortage at Manchester airport, however they still said we had to get to the airport at the original time (staff at checkin did not know when our flight would be and disappeared after about an hour as the desk was then used by another airline). We had to arrive at 18.00 (6 hours before the flight left). We were given a voucher which was the equivalent to £2.50 and wasn’t even enough to buy a bottle of water. There was one place open that served coffee and snacks but no meal (KFC had closed). This was disgusting. We arrived at Manchester airport at 03.30 (5 hours late) and not a single free drink or food offered on that flight. Our outgoing flight had also been delayed by 2 hours and 50 minutes (with very few updates). Very disappointed with Jet2. We could have stayed in Budapest and had a meal and then made our way to the airport.

Dalaman-Manchester
Economy

Jack

Verified | Sep 17, 2024

London-Glasgow
Economy

They said part of our...

They said part of our journey was disturbed by some bad weather so could not go over a certain part of the journey until it had cleared. We had a baby on board with us and had no free meal or drink during this and we were kept on the plane for this duration.

London-Glasgow
Economy

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Jet2 Ratings

All-time Rating & Reviews

Average Star Rating

4.33

Total Reviews count

185780

Review Sites Distribution

AirAdvisor
4.33
185780 (100%)
TrustPilot
4.3
143373 (77.2%)
TripAdvisor
4.5
35236 (19%)
Feefo
4.2
3170 (1.7%)

Flight Radar
4.3
2347 (1.3%)
Reviewcentre
2.77
562 (0.3%)
Google
3.97
390 (0.2%)
Kayak
4.1
204 (0.1%)
eSky
4.2
161 (0.1%)
PissedConsumer
2.9
90 (0%)
Reviews.io
3.21
66 (0%)
Airlines-Inform
3.39
58 (0%)
FlightReport
3.6
26 (0%)
Airline Ratings
2.88
14 (0%)
SiteJabber
2
1 (0%)
Glassdoor
3.4
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

4.33

185780

4/5 overall

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Jet2 Reviews and Ratings

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