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Jet2 Reviews and Ratings

Check 185,780 verified passenger reviews to find out if Jet2 is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Excellent Customer Service
Smooth Check-in Process
Punctual

Cons

Limited In-flight Entertainment
Basic Onboard Facilities
Non-Refundable Flights

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Jet2 reviews

4.33

Terrible
(8)
Poor
(9)
Average
(9)
Very Good
(0)
Excellent
(1)

Krystof

Verified | Sep 17, 2024

London-Ibiza
Economy

We had a family celebration on...

We had a family celebration on our 1st nights stay in Ibiza which we were unable to attend due to the delay. We were informed by Jet2 personnel at Stansted that the delay was due to an aircraft had broken down and then on our return journey we were told the delay was due to weather conditions, so someone at Jet2 are giving incorrect information regarding the delay on the 24th June. As you can imagine it was very frustrating for us to miss this very important family celebration and to be told two very different reasons.

London-Ibiza
Economy

Isabela

Verified | Sep 17, 2024

Faro-Birmingham
Economy

Jet2 sent an email...

Jet2 sent an email saying our flight would go ahead despite disruption and to get on the transfer so we did. We got to the airport and the other passengers told us it was cancelled. We got sent to another hotel for the night after 2 hours and the hotel refused us access to hot water to make a bottle for the baby who was distressed and crying all night due to tiredness and confusion. The next morning our replacement flight was delayed by a further 2 hours causing more problems for the baby who was extremely tired due to the disruption.

Faro-Birmingham
Economy

Lucas

Verified | Sep 17, 2024

Malaga-Madrid
Economy

Flight was due to leave...

Flight was due to leave at 11.50. We were told we had a 2 hour delay, we where then told to start boarding at 1.40 we then got on the bus and stood on the runway for 20 minutes and we were then told to get off again and return to the terminal we then got boarded again 2.08 and eventually started to move at 2.38.

Malaga-Madrid
Economy

Felix

Verified | Sep 17, 2024

Manchester-Thessaloniki
Economy

We could not land...

We could not land and the flight was aborted, we were on the plane for 4 hours before we were notified that the plane would have to go to Athens which was a further delay. We were taken to a hotel for the evening which we would not have stayed in ,it appeared that the room had not been occupied for some time and there were no facilities available. Next morning there was very little breakfast a available before we were taken to the airport. We eventually arrived at our original destination at around 7pm. This meant that we missed 24 hours of our 7 day holiday. Not once were we offered any drink or food whilst we were waiting on the plane , Very disappointed at the service we received.

Manchester-Thessaloniki
Economy

Corina

Verified | Sep 17, 2024

Bucharest-Manchester
Economy

Original Departure time 13:15...

Original Departure time 13:15 and advised at gate flight delayed and unknown timeframe. Around 16:00 told flight cancelled and to collect our bags in Arrivals. When attempting to rebook at Innsbruck Airport Passenger Service, told flight was now going to depart. Checked in again and went to gate. Boarded at about 17:00 and flight eventually took off at 18:14. Arrived at Man. gate at 19:00 and out of terminal at about 20:00hrs. Due to this late arrival in the UK at we booked a hotel room for the night as we had a 4 hr drive to get home and I was too tired after the long day of travel. Cost of Dinner was 39.00 GBP and Hotel was 139.00 GBP

Bucharest-Manchester
Economy

Jorge

Verified | Sep 17, 2024

Gran Canaria-Edinburgh
Economy

Had to change crew...

Had to change crew and Edinburgh Airport closed by time delayed flight arrived. Diverted to Glasgow and bussed to Edinburgh, arriving just before 4am instead of before midnight. Got €10 pp at Gran Canaria and a “snack pack” comprising crisps, water snd a choc bar on arrival at Glasgow.

Gran Canaria-Edinburgh
Economy

Stefania

Verified | Sep 17, 2024

Milan-Malaga
Economy

A TUI plane skidded off...

A TUI plane skidded off the runway the day before our departure. The airport reopened at 11.30 the next day (day of our departure) our Jet 2 flight was due to leave at 16.00 but did not leave until 20.00, although other Jet2 flights left on time. Jet2 emailed a voucher for use in various duty free outlets but the only one acceoting them was McDonalds - we do not eat fast food. we arrived at our destination at midnight. we had to arrange an alternative transport to our villa. We missed the evening with our family.

Milan-Malaga
Economy

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Jet2 Ratings

All-time Rating & Reviews

Average Star Rating

4.33

Total Reviews count

185780

Review Sites Distribution

AirAdvisor
4.33
185780 (100%)
TrustPilot
4.3
143373 (77.2%)
TripAdvisor
4.5
35236 (19%)
Feefo
4.2
3170 (1.7%)

Flight Radar
4.3
2347 (1.3%)
Reviewcentre
2.77
562 (0.3%)
Google
3.97
390 (0.2%)
Kayak
4.1
204 (0.1%)
eSky
4.2
161 (0.1%)
PissedConsumer
2.9
90 (0%)
Reviews.io
3.21
66 (0%)
Airlines-Inform
3.39
58 (0%)
FlightReport
3.6
26 (0%)
Airline Ratings
2.88
14 (0%)
SiteJabber
2
1 (0%)
Glassdoor
3.4
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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4.33

185780

4/5 overall

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Jet2 Reviews and Ratings

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