Emirates Airlines Reviews
93838 passengers’ reviews
Emirates Group Headquarters, Airport Road, PO Box 686, Deira, Dubai, United Arab Emirates
+44 344 800 2777 UK 1-800-777-3999 US
93838 passengers’ reviews
Emirates Group Headquarters, Airport Road, PO Box 686, Deira, Dubai, United Arab Emirates
+44 344 800 2777 UK 1-800-777-3999 USLeave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.83Total Reviews count
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93838 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Outstanding In-Flight ServiceWorld-class In-flight EntertainmentComfortable Premium Cabins
Inconsistent Business Class SeatsHigh Ticket PricesSlow Customer Service Emirates’ highly professional and attentive cabin crew garnered plenty of favourable reviews along with the carrier’s extensive in-flight entertainment choices and highly-rated First and Business class cabins. Many reviews mentioned the flat beds, suites, and privacy as particular strengths, but others noted that some Business class seats weren’t as comfortable as others particularly on older planes. Negative reviews were frequently about high prices for Business and First class when compared to similar airlines. Many passengers wrote about the length of time it took for Emirates to handle customer concerns especially regarding compensation and refunds.
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