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Emirates Airlines Reviews and Ratings

Read 110,039 verified passenger reviews to find out if Emirates Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Outstanding In-Flight Service
World-class In-flight Entertainment
Comfortable Premium Cabins

Cons

Inconsistent Business Class Seats
High Ticket Prices
Slow Customer Service

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Emirates Airlines reviews

3.94

Terrible
(9)
Poor
(8)
Average
(11)
Very Good
(3)
Excellent
(3)

Anonymous member

Verified | Oct 24, 2026

Dubai-Madras
Premium economy

Absolute failure of customer care. ...

Absolute failure of customer care. I have been a loyal Emirates customer for since 2004, but after this experience, their "world-class" reputation is completely ruined. My Son's (M.B.B.S, Final year Student @ Chennai) luggage has been missing for over 3 days, and despite calling daily, all I get is the same useless, scripted response: "We are still searching." There is zero accountability, zero urgency, and no actual solution. The worst part is that my son is a final-year medical student, and his essential medical study notes and books are inside that missing bag. This failure is causing massive academic disruption and immense stress for our family. Expensive marketing means nothing if you treat loyal customers with total indifference when things go wrong. Stop repeating the same automated scripts. Find our luggage, escalate this case, and provide a real solution immediately. Would you like to add any specific details to this draft, such as the flight route or your Property Irregularity Report (PIR) number, to make the review even more effective?

Overall

Poor service

Dubai-Madras
Premium economy

Comments

Passenger rights expert: Travelling setback? If you faced Baggage problem, you may be owed up to €1,920 in compensation.

Check your claim here.

Vineetha Maveli D

Verified | Oct 20, 2026

Bangalore-Tel-aviv
Economy

Flight cancellation

Flight is good, service is good. But I came to know about the flight cancellation only after reaching the airport. No other ticket has been arranged.I had to pay 91000 rupees and buy a new ticket. 20000 rupees taxi charge, then 10000 with food and accommodation. Total received as refund is 37500. I want compensation.

Bangalore-Tel-aviv
Economy

Syed P

Verified | Aug 20, 2026

Karachi-Edinburgh
Economy

Denied boarding

The service was great but the staff at Dubai Airport were uncooperative and very rude. I tried to ask for suitable seat due to disability but they refused to cooperate and help. Fortunately the air hostess were very cooperative and understanding and helped me by changing my seat on the plane before take off.

Karachi-Edinburgh
Economy

Anonymous member

Verified | Aug 17, 2026

Premium economy

I’m extremely disappointed with Emi...

I’m extremely disappointed with Emirates Airlines. I was unable to board my flight due to an issue that was the airline’s responsibility, yet Emirates would not provide a full refund for my completely unused ticket. I paid for a flight that I was unable to take through no fault of my own, and I expected Emirates to take responsibility and provide a full refund. Instead, I was left dealing with the financial loss and frustration of paying for a ticket I never used. For an airline that presents itself as a premium carrier, I expected much better customer service and accountability. I hope Emirates will reconsider how situations like this are handled and do better for customers who are prevented from flying due to circumstances caused by the airline.

Overall

Poor customer service in the Johannesburg airport
The inflight service

Premium economy

Comments

Passenger rights expert: Good news: if you experienced Denied boarding, you may be entitled to up to €600 in compensation.

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Anonymous member

Verified | Jul 30, 2026

Premium economy

Your scrap metal will be reported f...

Your scrap metal will be reported for excessive slogans harmful to nature and man Your scrap metal will be reported for excessive slogans harmful to nature and man

Premium economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight cancellation.

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Martin H

Verified | Jun 29, 2026

Manchester-Ho Chi Minh City
Economy

Flight cancellation

I have flown with them in the past and I’ve had no trouble with them whatsoever, but my flight was cancelled within less than 24 hours. I lost out on my accommodation and car parking. I believe I’m entitled to compensation has set out.

Manchester-Ho Chi Minh City
Economy

Comments

dvedd N: Your scrap metal will be reported for excessive slogans harmful to nature and man

Anonymous member

Verified | May 29, 2026

Premium economy

you violate the silence of the nigh...

you violate the silence of the night, your scrap metal will be reported to the appropriate authorities to check your scrap

Overall

very noisy
hah xD

Premium economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

Check your eligibility here.

David C

Verified | May 13, 2026

Bahrain-London
Economy

Flight cancellation

Although my flight was changed adding a big inconvenience to my onward journey from London the actual flight and onboard staff where brilliant

Bahrain-London
Economy

Mahoney S

Verified | May 1, 2026

Mexico City-Barcelona
Economy

Flight delay

I have a very high esteem of Emirates, and have always been very happy with the friendly and high level of service. I recently had a flight with them, that due to a computer malfunction delayed our departure (whilst we were already in the plane) by 3 hours. It meant that I missed my connecting flight and missed my nephew’s birthday, as the next available flight was 6 hours later. I hope that because it’s an honorable company, that they deserve the 5 stars I have given them and the esteem I hold for them, that at least they will pay the extra monetary expenses that this 3 hour delay caused me. Even if the invaluable expense of missing this family gathering can never be reclaimed

Mexico City-Barcelona
Economy

Anonymous member

Verified | Apr 2, 2026

Washington-Lusaka
Economy

Why is it taking forever to get my refund?

I was scheduled to travel with Emirates from Dulles International airport on the 1st of March 2026, but I got a text a day before informing me that my flight was cancelled. Since I was traveling for my sibling's funeral, I had no choice but to book a flight with another airline. I was thrown in a panic but thankfully we managed to buy a ticket, and I left on the day I had planned to. Trying to get a refund is like pulling teeth. We have been promised dates for the refund but it's not happening. Emirates need to do better on communication. Refunding us the money is not rocket science please! Very disappointed, Susan

Washington-Lusaka
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

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Emirates Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.94

Total Reviews count

110039

Review Sites Distribution

AirAdvisor
3.94
110039 (100%)
TripAdvisor
4
67930 (61.8%)
Flight Radar
4.65
13290 (12.1%)
Google
4.05
12077 (11%)

TrustPilot
1.8
4016 (3.7%)
Kayak
4.05
3660 (3.3%)
Mouthshut
3.35
3329 (3%)
Airlines-Inform
3.77
1916 (1.7%)
FlightReport
4.25
730 (0.7%)
Consumer Affairs
1.8
687 (0.6%)
Productreview
1.8
612 (0.6%)
Yelp
2.3
470 (0.4%)
Airline Ratings
3.35
424 (0.4%)
eSky
4.4
240 (0.2%)
Ambitionbox
3.9
221 (0.2%)
PissedConsumer
2.2
217 (0.2%)
Reviews.io
2.87
23 (0%)
Hellopeter
1.5
22 (0%)
SiteJabber
2.5
20 (0%)
SkyTrax Ratings
4
(%)

Join the conversation! What do you think of Emirates Airlines

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.94

110039

4/5 overall

3 ways to claim compensation from Emirates Airlines

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Emirates Airlines by following the steps below
1. Fill in the feedback and claims form on the Emirates Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Emirates Airlines Reviews and Ratings

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