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Emirates Airlines Reviews and Ratings

Read 110,039 verified passenger reviews to find out if Emirates Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Outstanding In-Flight Service
World-class In-flight Entertainment
Comfortable Premium Cabins

Cons

Inconsistent Business Class Seats
High Ticket Prices
Slow Customer Service

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Emirates Airlines reviews

3.94

Terrible
(9)
Poor
(8)
Average
(11)
Very Good
(3)
Excellent
(3)

Shahzaib S

Verified | Mar 25, 2026

Islamabad-Barcelona
Economy

Denied boarding

They denied my boarding changed my flight never informed and I had bear expenses I had to change my flight on my own they never helped me out from my travel agent the staff at Islamabad were not cooperating.

Islamabad-Barcelona
Economy

Anthony C

Verified | Mar 21, 2026

Bangkok-Manchester
Economy

Flight cancellation

It is very difficult to start a claim with them.It is also difficult to get through to them by phone, frustrating,and pity because there generally a good airline

Bangkok-Manchester
Economy

Robert O

Verified | Mar 19, 2026

Glasgow-Bangkok
Economy

Flight cancellation

They did not notify me until two hours before when I could have made other travel arrangements to fly to Bangkok and still make my other travel plans I lost days of my holiday and ended up flying from Edinburgh to Beijing and then on to Bangkok I was very disappointed with the lack of communication from the airline

Glasgow-Bangkok
Economy

Bright M

Verified | Mar 17, 2026

Dublin-Johannesburg
Economy

Flight cancellation

Emirates Airlines have one of the best crew, the food and drinks are top notch and the flight is pleasant, I really enjoyed the flight to Dublin on Emirates Airlines.

Dublin-Johannesburg
Economy

Anonymous member

Verified | Feb 27, 2026

Economy

for refundof cancelation less than 24 they add big charge fee

we booked the flight for our family just after less than an hour I canceled the booking. but I found Emirate charges for each person and for all of our 5 members cost us about $1000.00 which all of the other Airline will not charge any cancelation if it cancel less than 24 hours,

Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

See if you qualify today.

Kalin F

Verified | Jan 21, 2026

Cape Town-Glasgow
Economy

Denied boarding

Emirates is a great airline, but not so great when it comes to compensation, I've emailed them more than a week ago with my response, I lost 2 days of income

Cape Town-Glasgow
Economy

Mohammad H

Verified | Jan 17, 2026

Dubai-San Francisco
Premium economy

Overcharged Without Authorization – Very Disappointing Experience at Dubai Airport

I had a very disappointing and concerning experience with Emirates Airline at Dubai Airport. I upgraded my Economy Plus ticket, which originally cost $1,300. At the counter, the Emirates staff clearly informed me that the upgrade would cost an additional $1,300, and I agreed to that amount only. However, when I reached home and checked my card transactions, I was shocked to see that Emirates had charged me a total of $4,438, which was never disclosed, authorized, or explained to me at the airport. This is completely unacceptable and feels like a serious case of overcharging. There was no consent, no breakdown, and no explanation for this excessive amount. Passengers should be able to trust airline staff, especially at a major international hub like Dubai Airport. What happened to me feels like a breach of trust, and I strongly urge other travelers to carefully check their card transactions after any upgrades or payments at the airport. I am extremely disappointed and expect Emirates to investigate this issue and refund the overcharged amount immediately.

Overall

Fraud charges

Dubai-San Francisco
Premium economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Maria L

Verified | Oct 7, 2025

Dublin-Mahe
Economy

Flight cancellation

Lack of communication when flight was delayed. Flight was delayed 9 hours in Dublin airport and we were told nothing for 5 hours except on the board it would show delayed again and again. They loaded us on the plane but didn’t check passports so we knew we were going no where. We were all unloaded 5 minutes in and told the flight was being cancelled due to mechanical problems and we would not be flying out tonight. I spent two hours between phone and airport personnel trying to get on another flight and managed to get on a flight to Dubai with an 18 hour stop over arriving in Seychelles a full 24 hours past the time we were suppose to arrive. It was very frustrating especially as they were telling people to get rid of their old boarding passes as they were no good but I knew we needed them to claim. Very poor customer service all around. Very disappointing indeed

Dublin-Mahe
Economy

Verified | Jul 7, 2025

Nice-Doha
Economy

Disgrace for cancer

My wife has been diagnosed with breast cancer, which forced us to cancel our tickets worth approximately €1,000. To our surprise, we received a refund of only €41. It’s a disgrace. With another airline we had booked for a trip to New York, we received a full credit for the total value of the tickets — a commercial and human gesture. Here, nothing at all — just €41. No humanity whatsoever. Would I have needed to provide a death certificate to get a refund? I am boycotting this profit-driven company that has no human values.

Nice-Doha
Economy

Khalid A

Verified | Apr 22, 2025

Milano-Dubai
Economy

Since i wasnt informed actively...

Since i wasnt informed actively that my flight was over 5h delayed, i was already on the way to the airport with a taxi. In milan this costs over 100 euro one way. I had to go back for over 100 euro again and wait at the hotel.

Milano-Dubai
Economy

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Emirates Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.94

Total Reviews count

110039

Review Sites Distribution

AirAdvisor
3.94
110039 (100%)
TripAdvisor
4
67930 (61.8%)
Flight Radar
4.65
13290 (12.1%)
Google
4.05
12077 (11%)

TrustPilot
1.8
4016 (3.7%)
Kayak
4.05
3660 (3.3%)
Mouthshut
3.35
3329 (3%)
Airlines-Inform
3.77
1916 (1.7%)
FlightReport
4.25
730 (0.7%)
Consumer Affairs
1.8
687 (0.6%)
Productreview
1.8
612 (0.6%)
Yelp
2.3
470 (0.4%)
Airline Ratings
3.35
424 (0.4%)
eSky
4.4
240 (0.2%)
Ambitionbox
3.9
221 (0.2%)
PissedConsumer
2.2
217 (0.2%)
Reviews.io
2.87
23 (0%)
Hellopeter
1.5
22 (0%)
SiteJabber
2.5
20 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.94

110039

4/5 overall

3 ways to claim compensation from Emirates Airlines

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Emirates Airlines by following the steps below
1. Fill in the feedback and claims form on the Emirates Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Emirates Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Emirates Airlines reviews

Denied boarding

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Flight cancellation

Comments

for refundof cancelation less than 24 they add big charge fee

Comments

Denied boarding

Comments

Overcharged Without Authorization – Very Disappointing Experience at Dubai Airport

Comments

Flight cancellation

Comments

Disgrace for cancer

Comments

Since i wasnt informed actively...

Comments

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Emirates Airlines Ratings

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Emirates Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Denied boarding

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Flight cancellation

Comments

for refundof cancelation less than 24 they add big charge fee

Comments

Denied boarding

Comments

Overcharged Without Authorization – Very Disappointing Experience at Dubai Airport

Comments

Flight cancellation

Comments

Disgrace for cancer

Comments

Since i wasnt informed actively...

Comments

Emirates Airlines Ratings

Join the conversation! What do you think of Emirates Airlines

How does Emirates Airlines compare?

Compare Emirates Airlines with:

3 ways to claim compensation from Emirates Airlines

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No disrupted flights were found

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