American Airlines Reviews
184857 passengers’ reviews
American Airlines P.O. Box 619616, MD 5435 DFW Airport, TX 75261-9616
800-433-7300 800-882-8880 (682) 278-9000
184857 passengers’ reviews
American Airlines P.O. Box 619616, MD 5435 DFW Airport, TX 75261-9616
800-433-7300 800-882-8880 (682) 278-9000Leave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.17Total Reviews
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184857 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Cabin comfortWide range of destinationsWi-fi and entertainment
Inconsistent customer servicesFrequent delays and cancellationsBaggage handling issuesPremium cabin seat comfort figured highly as a plus in American Airline passenger reviews along with the airline’s offering of over 250 destinations in multiple continents. Another frequently mentioned strength is American’s in-flight entertainment options that made longer flights more bearable. Many passengers reported unresponsive staff and lack of communication about flight disruptions as a drawback as well as poor assistance in the face of delays which was another common feature in reviews. A significant number of consumers reported missed connections, delays and cancellations as well as delayed and lost luggage and extra baggage fees as detracting from their overall experience.
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