Air France Reviews: Overall Airline Rating
157772 passengers’ reviews
45 rue de Paris 95747 Roissy CDG Cedex ; 
+44 20 766 00 337 UK 800-237-2747 US
157772 passengers’ reviews
45 rue de Paris 95747 Roissy CDG Cedex ; 
+44 20 766 00 337 UK 800-237-2747 USLeave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.88Total Reviews
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1614 (1%)
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1596 (1%)
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900 (0.6%)
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458 (0.3%)
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SkyTrax Ratings
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157772 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Attentive Cabin CrewIn-flight EntertainmentComfort in Premium EconomyQuality Food & Beverages
Inconsistent Customer ServiceFrequent DelaysUncomfortable Economy SeatingLow Value for the CostBased on over 157k reviews, Air France’s attentive cabin crew (especially in Premium cabins) stood out as their most frequently praised strength. Many reviews mentioned the “French touch” with regard to the quality of care and attentiveness seen in their flight attendants. Many reviewers also enjoyed the airline’s wide selection of TV shows and movies as well as its very private and spacious Premium Economy seating. Unreliable and unhelpful customer service was a huge concern for many passengers who said that they felt frustrated by long wait times, especially in the face of flight disruptions and baggage problems. As well, Air France had numerous complaints about delays, stating the airline was inefficient with rebooking and delay compensation. Even though Premium Economy was highly regarded, the airline’s Economy class seating was the source of great dis-satisfaction. Many reviews said that there was very little legroom and storage space as well as uncomfortable seats.
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5. Air France
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...
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As one of the world's leading airline companies, Air France offer a lot of great benefits for their customers. But how does the company stack up compared to other air carriers?
To help you make a more informed decision, we analyzed over 157,000 reviews on well-trusted websites like Tripadvisor, AirlineQuality and Trustpilot in order to provide you with an unbiased and thorough overview of what it’s like to fly with Air France. It covers everything from booking flights through Air France, their baggage policies and fees, onboard comfort factors and much more. Read on for all the details you need when deciding how best to get wherever it is that you're going.
Air France offers an user-friendly booking tool - with just a few clicks, you can enter your departure and arrival locations, date, number of travelers, and even compare prices based on your selected departure date. You'll have the option to choose from three different types of prices: Standard, Standard Plus with front section seating, and Flex (which is twice the cost of the Standard option).
One interesting feature to note is the "Time to Think" option, giving you up to three days to decide on your booking with the fees varying depending on the number of days until your flight and destination.
Once your flight is booked, check-in options are readily available to you - choose between online via the website or mobile app, at the check-in counter at the airport, or through the Air France Interactive kiosk at the airport.
With online check-in available up to 30 hours before your flight's departure (24 hours for flights to and from the USA), you'll have all the time you need to ensure a hassle-free travel experience with Air France.
Air France full-service app allows you to purchase tickets, check-in for your flight, and keep track of your Flight Blue Account all in one place. And, if there happens to be any changes to your flight schedule, you'll receive notifications through the app. With Air France Play, you can access over 140 French and international newspapers and magazines.
Air France is a global airline that connects people to 223 destinations in 94 countries. Air carrier provides a vast network across Africa, Americas, Asia, Europe, and Oceania, facilitating convenient exploration of various parts of the world. From the dynamic cities of Asia to the captivating landscapes of Europe and the stunning beaches of Oceania, Air France offers various travel options. Whether for business or leisure, the company provides exceptional services and amenities to meet all your needs.
According to recent reports of Eurocontrol, the company had an arrival punctuality rate of 75% in 2022, which is quite impressive. Although the departure punctuality rate was slightly lower at 63%, the airline still managed to maintain an average delay of only 18 minutes for departures. Similarly, the average arrival delay was only 14 minutes.
In 2022, Air France operated an average of 953 daily flights, demonstrating their unwavering commitment to delivering reliable and punctual service to their valued customers.
Air France operates an impressive fleet of 213 aircrafts, mostly composed of Airbus planes. The average age of its fleet is 13.2 years, with the oldest aircraft being 22.3 years old while the newest is only one year old.
In its commitment to sustainability, the airline currently uses 1% of Sustainable Aviation Fuel on flights out of France and aims to increase this number to 10% by 2030, and a remarkable 63% by 2050. Moreover, against the backdrop of environmental concerns, Air France has pledged to eliminate 90% of single-use plastic by the end of 2023.
The airport experience can vary depending on the type of flight you are taking and where you are flying. For an international flight, it's recommended to arrive at the airport three hours before departure to allow plenty of time for check-in, security, and potential delays. However, if you are flying within France or Europe, two hours before departure is more than sufficient.
Keep in mind that the check-in counter can get busy, and there may be additional security checks required before boarding. Fortunately, SkyPriority is available for SkyTeam members, providing priority for boarding, check-in, and baggage delivery in over 1000 airports worldwide.
If you have access to Air France Lounges, you can enjoy a comfortable and relaxing atmosphere before your flight. If not included in your ticket, you can purchase the Lounge Option for access.
Air France's baggage policy is accommodating for passengers in all classes:
Additional items such as children's strollers and car seats can also be brought on board, as well as special items such as musical instruments and sports equipment up to 300 cm in all dimensions. For more information about baggage policy, check out Air France's website.
We have compared baggage allowances of Air France and three other French airlines, and found a remarkable similarity in their policies. The below table provides an illustrative breakdown of these comparable baggage policies across the carriers:
Hold baggage | Cabin luggage | Extra baggage fees | |
Air France | - Maximum total dimensions exceeding 158cm - Economy - 1 item up to 23kg - Premium Economy - 2 items up to 23kg each - Business Class - 2 items up to 32 kg each - La Première - 3 items up to 32 kg each | - Economy - 12 kg - Maximum weight given including personal items | - 2nd baggage piece for Economy fare passengers - €55-100 - Each additional piece of luggage - €200-285 - Overweight baggage (over 23kg or 32 kg depending on allowance) - €55-100 - Oversized luggage (total dimensions exceeding 158cm) - €20-300 |
Corsair | - Maximum total dimensions exceeding 158cm - Economy Class - up to 23 kg - Business Class - up to 32 kg | - Maximum size - 55 x 40 x 20 cm - Economy Class - up to 12 kg - Premium and Business Class - up to 18 kg | - 1 st baggage piece - €50-170 - 2nd - 9th baggage piece (up to 72 hours before departure) - €50-190 - 1st - 9th baggage piece (from 72 hours before departure) - €80-200 |
Air Caraibes | - Maximum total dimensions exceeding 158cm - Economy Class - 1 piece x 23 kg - Premium Economy - 2 pieces x 23 kg each - Business Class - 2 pieces x 32 kg each | - Transatlantic Flights - 1 carry-on piece up to 12 kg and 55 x 40 x 20 cm (115 cm maximum linear dimensions) - Regional Flights - 1 carry-on piece up to 5 kg and 55 x 40 x 20 cm (115 cm maximum linear dimensions) | - 1 extra piece up to 23 kg - €30-100 - 2nd, 3rd extra piece up to 23 kg - €40-100 - Overweight piece (23-32 kg) - €50 for international flights, €20 for regional flights - Oversized piece (over 158 cm) - €50 for international flights |
ASL | - Basic fare - 0 piece of baggage - Standard and Flex fare - 1 piece up to 23 kg - Maximum total dimensions exceeding 158cm | - Basic, Standard, Flex fare - 1 piece of baggage of 10 kg (55x35x25 cm), 1 accessory (handbag or computer bag 30x20x20cm) to be placed under the seat in front of you | 1 extra piece up to 23 kg - €80-120 excess weight on the main or excess baggage (maximum weight of 32 kg) - €30 for up to 3 kg, €50 for up to 9 kg Oversized piece (over 158 cm) - €30 |
Air France has a well-organized system that divides boarding into 5 zones, each dependent on your cabin and Flying Blue status. For those high-status clients with SkyPriority, priority boarding is available. Once your zone is called, you will either board the bus or make your way directly from the airport terminal to the plane, depending on the airport.
Be sure to keep an eye on the boarding deadline, as it is set at 15 minutes for flights within France and 20 minutes for other destinations.
Airline has designed an interior that is both simple and modern with ergonomic seating available in all classes, ensuring optimal comfort for passengers during long flights.
Passengers often mark as plus wider passages, sections with 2-3 seats for groups traveling together, and mini-cabins in premium economy for extra privacy. However, some passengers note that legroom in economy may not be enough for those over 180 cm tall and storage pockets on the front seat are not very large.
Each seat is equipped with an individual entertainment system, boasting a wide variety of films, music, and games in multiple languages. Depending on the aircraft and cabin class, additional amenities such as adjustable headrests, extra legroom, lie-flat beds, and USB ports may also be available on many flights.
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With ergonomic, wide seats in all classes, passengers can settle in for a comfortable journey with Air France. Its airplanes offer generous legroom, with 79 cm in economy and 85 cm in Business Class and La Première. For those who desire even more space, Seat Plus can be purchased, granting up to 10cm of extra legroom within the Economy Class cabin.
While economy class may not be the most conducive to sleeping, many passengers have found that choosing Premium Economy, Business, or La Première can greatly enhance the comfort of long flights. With Air France, travelers can relax and enjoy the journey.
The company aims to provide top-tier onboard service, marked by attention to detail and an unmistakable French touch. And, according to the average Air France flight overview, they seem to do so successfully. The cabin crew are known for their professionalism and courtesy, ensuring you have a pleasant and comfortable flight.
From the warm welcome aboard to the personalised care throughout the journey, the flight attendants strive to meet your needs and enhance the overall travel experience. Whether it's responding promptly to requests or assisting with luggage, the commitment to customer service by Air France's crew is commendable.
Complimentary food and snacks are available for all travel classes, with the selection varying depending on your destination.
The airline is currently offering significantly higher prices than low-cost competitors, making it more challenging for budget-conscious travelers to choose their services. However, students and parents traveling with their children may find some relief as Air France does provide special rates for those groups.
Another option for frequent flyers is to enroll in the Flying Blue Loyalty Program, which allows travelers to earn Miles on everything from ticket purchases to day-to-day shopping. These Miles can then be redeemed for rewards such as free tickets and hotel stays.
Just like any air carrier, Air France flights can occasionally face disruptions, which may lead to delays that last 3 hours or more, or even cancellations. These disruptions may result from a range of factors, including operational complexities and unpredictable weather conditions. In such circumstances, you have certain rights. For instance, you may be eligible for late flight compensation or a flight ticket cancellation refund.
Europe passenger rights, under EU261 regulation, for example, stipulate that airlines, like Air France, must offer compensation for significant delays or cancellations. It's always crucial to be aware of your flight cancellation rights, as well as what you're entitled to in the event of e lengthy delay, to ensure you can navigate these situations effectively.
Air France has a solid reputation for safety. It is subject to the strict regulations of the European Union and those of the European Aviation Safety Agency (EASA). According to Airlineratings.com, Air France is considered safe with a rating of 7 out of 7. The company operates a modern, well-maintained fleet, which contributes to flight safety and reliability.
In addition to its safety record, the company has a reasonable punctuality performance, although, like any airline, it may experience occasional delays due to various factors such as weather conditions or strikes. Air France is often praised for the quality of its on-board and ground services as well.
All in all, Air France is a top-tier airline that provides passengers with access to more than 200 destinations around the world. What makes the company stand out from its competitors is its stringent focus on client orientation - making it easy to book tickets, providing 4 different pricing segments, and looking after passenger special needs.
However, prices are usually above average and some people have found their flights disrupted or the level of comfort not satisfactory for the price they had paid.
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Embodied with a rich history and a pioneering spirit, Air France, the flag carrier of France, stands tall amongst the world’s premier airlines. Incorporated in 1933 following the consolidation of 5 smaller French airlines, Air France has since blazed a trail of growth and expansion.
With its headquarters situated in Tremblay-en-France, the company operates predominantly from its central hubs at Paris-Charles de Gaulle and Paris-Orly airports. Air France, in collaboration with its subsidiaries and allied partners, caters to a vast international network, traversing continents and connecting hundreds of global destinations.
Air France's journey through the years has been marked by a relentless pursuit of innovation and dedication to customer service. With the constant upgrading of its aircraft fleet and product portfolio, the company has kept pace with the ever-evolving aviation landscape. The airline is currently a key part of the Air France-KLM group and is a cornerstone of the SkyTeam global airline alliance.
In this frequently asked questions section, we've tackled some of the most common queries about Air France, from their services and amenities to their fleet and reliability:
Air France, as one of the world's oldest and most prestigious airlines, is widely recognised for its reliability. Not only does it maintain a high standard of safety and operational integrity, but it also delivers consistently in terms of on-time departures and arrivals. The company boasts an expansive route network, connecting hundreds of global destinations, making it a reliable choice for both domestic and international travellers.
Additionally, Air France has established a reputation for its commitment to customer service. From professional cabin crews to a variety of in-flight amenities and services, Air France works diligently to ensure a satisfying and comfortable journey for its passengers. However, it's worth noting that like any large operation, occasional disruptions can occur, but the airline is usually efficient in handling these situations to minimise inconvenience to travellers.
Air France, being a traditional full-service airline, is not typically categorised as a "budget" or "low-cost" carrier. It's pricing reflects the range of services and benefits it offers to passengers, such as an inclusive checked luggage allowance, in-flight meals, and a high-quality in-flight experience. Therefore, while ticket prices might not be as low as those of budget airlines, they are often competitive when factored in with the value provided.
Moreover, Air France frequently runs promotions and discounted fares, especially during non-peak travel seasons, making certain routes and destinations more accessible. Savvy travellers who can be flexible with their travel dates might find these promotional fares an excellent opportunity to experience the quality service of Air France at a lower cost.
It's always worth comparing flight options, keeping in mind the additional services and amenities Air France includes in their ticket prices.
Most travellers find Air France to be a comfortable airline. The seats, both in economy and business classes, are designed to provide ample space and comfort. The airline also invests in well-maintained and modern aircraft, contributing to a pleasant flight experience.
Yes, Air France provides free water to all passengers during their flights. Additional beverages and meals, the nature of which may vary depending on the length of the flight and the class of service, are also typically offered.
Air France allows one piece of hand luggage and one accessory, like a laptop bag or handbag on board for free. The weight limit for hand luggage is 12kg for Economy passengers and 18kg for Business and First Class passengers. You also have the option to check luggage in, the weight of which depends on the class of your ticket, but typically starts at 23kgs.
While Air France often receives positive reviews, some passengers have voiced concerns. Flight delays, a frequent frustration for travellers, have been cited as causing disruptions to travel plans, such as missing connections or arriving late. Additionally, some passengers have reported issues with the onboard entertainment system, which can make long flights seem longer.
There have also been criticisms about the airline's handling of disruptions, with some passengers feeling the resolution process was slow or unsatisfactory. Despite these criticisms, many passengers have positive experiences with Air France, and these issues don't represent the majority of passenger experiences.
Yes, while Air France, like any long-standing airline, has unfortunately experienced crashes in its history, these instances are not frequent. One of the most notable incidents was the tragic crash of Air France Flight 447 from Rio de Janeiro to Paris in June 2009, which resulted in the loss of all 228 passengers and crew onboard. Such incidents, though very rare, have led to comprehensive investigations and significant safety improvements.
Today, Air France, along with the broader aviation industry, maintains a strong commitment to safety, adopting the latest technological advances and rigorous training procedures to ensure passenger safety.
Yes, Air France maintains a diverse fleet comprising both Boeing and Airbus aircraft. The selection of aircraft for a specific flight depends on several factors, such as the route, passenger demand, and schedule. Notably, Air France is a significant operator of the Airbus A320 family for short to medium-haul routes, and Boeing 777 for long-haul flights.
While flight cancellations can happen with any airline, Air France, like many large international airlines, aims to minimise disruptions and stick to their schedules. However, cancellations can sometimes occur because of various unforeseen circumstances. The circumstances can include adverse weather conditions, unexpected maintenance needs and global health crises, for example. However, Air France puts a strong emphasis on keeping to their schedule and reducing disruptions for passengers.
When a cancellation is inevitable, the airline makes efforts to communicate promptly and provide suitable alternatives to affected passengers. Nevertheless, the overall percentage of flights cancelled by Air France remains relatively low compared to the total number of flights they operate annually.
If your flight with Air France is cancelled, the airline doesn't automatically issue a refund. Instead, they provide a choice: you can either opt for a rebooking on another flight, request a travel voucher for future use, or specifically ask for a refund. Therefore, it's critical to understand your rights and make an informed choice according to your travel needs. If you require a refund, you'll need to request it explicitly through the airline's customer service or via their online platform.
Yes, one of the appealing aspects of flying with Air France is that they provide complimentary meals and beverages on their flights. However, the specifics of what's served can vary. On short-haul flights, you may be offered a snack and a choice of beverage. For long-haul flights, you can typically expect a full meal service which may include a starter, main course, and dessert, alongside a choice of wine, beer, or soft drinks.
If you're flying in Business or La Première classes, the dining experience is further elevated, with menus designed by renowned chefs, complete with a selection of fine wines and champagnes. It's also worth noting that Air France caters to a variety of dietary needs and offers special meals that can be pre-ordered before your flight.
To avoid excess baggage fees, you should ensure your luggage meets Air France's size and weight requirements. It's also worth noting that frequent flyer status or travelling in a premium cabin can come with increased baggage allowances.
The best place to sit on an Air France plane will depend on individual preferences and the specific aircraft layout. Some people prefer seats near the front for ease of boarding and disembarking, while others prefer exit row seats for additional legroom. Aisle seats are often favoured for ease of mobility during the flight, while window seats offer views and a wall to lean on for sleep. Upper-deck seats on larger planes like the A380 are popular for their quieter, more exclusive feel.
The average age of Air France's fleet is around 14.5 years. This may sound old, but it's important to remember that the airline continually invests in new aircraft and regularly services all planes to ensure passenger safety and comfort. Aircraft age can also be deceptive as older planes may undergo refurbishments, modernising the interiors and ensuring up-to-date inflight entertainment and comfort standards.
Yes, Air France generally has a good on-time performance with approximately 80% of its flights arriving on time. However, as with all airlines, delays can sometimes occur due to factors such as weather conditions, air traffic control restrictions, or unforeseen technical issues. Passengers are usually informed about any significant changes to their flight schedules, and the airline does its best to minimise inconvenience.
Getting a preferred seat on Air France without extra fees is achievable with timely online check-in, which opens 30 hours prior to departure. This is when you can select your preferred seats for free. However, do note that seat selection is on a first-come, first-served basis, so being prompt can increase your chances of securing a desirable seat.
If you have higher-tier Flying Blue status or are travelling in a premium cabin, you may enjoy an earlier seat selection. The definition of a 'good seat' varies by individual preference, aircraft type, and class of service. If you're unable to secure your desired seat online, ask at the airport check-in or gate as seats may become available last minute.
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