NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,882 REVIEWS
830,000 cases, 98% of court cases won

Air France Reviews and Ratings

Read 103,066 verified passenger reviews to find out if Air France is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive Cabin Crew
In-flight Entertainment
Comfort in Premium Economy
Quality Food & Beverages

Cons

Inconsistent Customer Service
Frequent Delays
Uncomfortable Economy Seating
Low Value for the Cost

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Air France reviews

3.39

Terrible
(35)
Poor
(13)
Average
(6)
Very Good
(3)
Excellent
(3)

Sachin M

Verified | Jul 1, 2026

Paris-Delhi
Economy

Avoide this PARIS to DEL Flight

Only masala chai served on Delhi to Paris flight, no champian as promised, old plane rude staff. Boarding process was horeble as we were travling with an infant CDG checkin is a nightmair. Avoide

Overall

Attitude, equipment, commitment
Non

Paris-Delhi
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight delay.

See if you can claim now.

Ikenna N

Verified | Jun 28, 2026

Lagos-Schonefeld
Economy
Successful claim

Flight delay

Perfect and awesome airline. The air crew are awesome and they respond perfectly. They are always there to support and assist in any little way.

Lagos-Schonefeld
Economy
Successful claim

Janet R

Verified | Jun 21, 2026

Business

Apology would be nice some time

We travelled with Air France to Mauritius in December 2026 business class. We flew from Heathrow to Paris with a connection from Charles de Gaul to Mauritius. Our flight from London was delayed and we missed our connection. On arrival in Paris we were told to run to the gate in case the plane was still there. It wasn't of course and some 20 minutes later we had to return to the enquiry desk. It was now after 11pm and we were put up in a nasty little 3 start hotel. We were given vouchers for food but there was nowhere open and a box of snacks and some toiletries. We had no change of clothes and the hotel was a bus ride away. We came back early in the morning only to be told that there were no business class seats available and my partner and I ended up on separate flights arriving in Mauritius a full 24 hours after we were due to arrive originally. We lost a full day of our holiday which caused us all kinds of other problems. We did have a lovely holiday but guess what? 10 days later they did it again! Due to technical difficulties they cancelled our connecting flight to London and we had to stay in the same nasty little hotel. Again it was late at night and not pleasant. IN January I started the process of claiming compensation. Guess what? I am still waiting for them to settle. I have uploaded a heap of documents and the same form at least 6 times. There is always an error on it or the signature does not match the one in my passport. I am beyond frustrated and will never ever travel on Air France again! They settled the claim for one flight but not the other one. Despite following the same process I apparently keep getting something wrong! Needs a lot of improvement. The flights were fine when we actually caught one but their customer service is dire (practically non-existent).

Business

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Rich M

Verified | May 2, 2026

Madrid-Cape Town
Economy

Find another flight, or walk .

What a disgrace , Air France has dropped the ball , they have embraced the minimum service ,buy on board ethos . I never thought a French ambassador company would serve baby food and brick of bread for breakfast on a 12 hour flight . They completely ignored pre-booked dietry requests ,and served me a gag worthy first year students attempt at gnocchi with pesto . I've been an economy air traveler for 40 years and never been more disappointed. If you have any other option please take it .

Overall

Terrible on board service only matched by vile food
The flight was punctual

Madrid-Cape Town
Economy

Comments

Passenger rights expert: Good news: if you experienced Baggage problem, you may be entitled to up to €1,920 in compensation.

Want to see if you’re eligible?

Anonymous member

Verified | Apr 27, 2026

Los Angeles-Paris
Business

Seat selection up-charge after purchasing Business Class ticket

After using my travel agent in (October 2025) to book Air France Business Class ticket from Los Angeles USA to Charles de Gaulle France for January 2026. I was not able to select a seat at that time. In December 2025, I went online to select a seat and just for the privilege to select my seat, after paying for Business Class, Air France charged me $149 euros. At LAX an Air France supervisor agreed that this charge was not correct and to dispute the charge AFTER my flight. I disputed that charge via email and several calls to Air France, I get the same run-around, we will look into it. No calls back to me and no emails. Traveler, beware you may get up-charged and you cannot due anything about it. Other than this unwelcome and disrespectful up-charge, the flight and crew were very nice. Air France traveler beware of unforeseen up-charge with zero customer service support.

Overall

Up-charge for seat after Business Class ticket purchased
lounge and service on airplane

Los Angeles-Paris
Business

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

Claim in minutes.

Kelly D

Verified | Mar 23, 2026

Economy

My stroller was broken in front of ...

My stroller was broken in front of me by Air France employees. Going through whatsapp to get support for claiming money back for this, and I've been on hold for 2 weeks. I'm still waiting to hear back - I have gotten an occasional response every 3 days, but if I dont respond immediately the chat is closed and it starts all over again.

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

Check your eligibility here.

Anonymous member

Verified | Mar 23, 2026

Business

Business class on 777 in not good

Next time I will buy 10KEUR business, I will ask the plane model!! Boeing 777-200 for Shanghai is a joke ! Not worth the money at all. Big disapointment, the plane is old, there s even scotch on one of the entrance doors. Are we in a thirld world country? Not reassuring at all. And years ago, it used to have good recent movies ! Not anymore, I am downloading films on my ipad pfff.

Business

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Lesley E

Verified | Jan 13, 2026

Edinburgh-Phuket
Economy

Flight delay

Terrible! Ruined our dream holiday! Shocking that they can’t provide you with an email address for communication. Would not recommend

Edinburgh-Phuket
Economy

Lesley E

Verified | Jan 13, 2026

Edinburgh-Phuket
Economy

Flight delay

Terrible airline! No email address provided, lost baggage and no one to contact regarding this. Completely ruined our dream holiday

Edinburgh-Phuket
Economy

Dan B

Verified | Jan 12, 2026

Economy

Avoid Air France – A Nightmare for Family Travel

Our recent multi-city trip was nearly ruined by a series of failures from Air France. Traveling with two kids is hard enough, but Air France made it unbearable. Paris to Bucharest: They charged us for 1kg of overweight luggage despite our other bags being 7kg underweight. To make matters worse, they lost 2 of our bags, causing us to miss the opera in Bucharest because we had no formal clothes. Budapest to Paris: We were kicked off the plane 10 minutes after check-in. We sat for 2 hours waiting for our bags, then were put on a 2-leg flight through Warsaw that didn’t get us to Paris until 1 AM. Missing Luggage (Again): They lost another bag on the second leg. We had to fly home to Australia the next day and still have no updates on where our property is. Throughout all of this, there was NO one to talk to. Zero customer service and zero accountability. I strongly recommend avoiding this airline if you want a reliable journey.

Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Air France Ratings

All-time Rating & Reviews

Average Star Rating

3.39

Total Reviews count

103066

Review Sites Distribution

AirAdvisor
3.39
103066 (100%)
TripAdvisor
3
37868 (36.8%)
Google
3.59
18618 (18.1%)
Trustedshops
4.31
14145 (13.7%)

Flight Radar
4.1
11440 (11.1%)
FlightReport
3.8
7201 (7%)
TrustPilot
1.4
5521 (5.4%)
AvisVerifies
4.3
2359 (2.3%)
Kayak
3.75
1651 (1.6%)
Mouthshut
1.85
912 (0.9%)
Airlines-Inform
3.02
864 (0.8%)
eSky
4
575 (0.6%)
Consumer Affairs
1.2
446 (0.4%)
Trustindex
0.8
373 (0.4%)
Yelp
1.7
279 (0.3%)
PissedConsumer
1.6
184 (0.2%)
Airline Ratings
2.6
136 (0.1%)
Productreview
1.4
42 (0%)
SiteJabber
2.7
11 (0%)
Hellopeter
1
10 (0%)
SkyTrax Ratings
4
(%)

Join the conversation! What do you think of Air France

See if you’re eligible for compensation

Compare Air France with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.39

103066

3/5 overall

3 ways to claim compensation from Air France

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air France by following the steps below
1. Fill in the feedback and claims form on the Air France website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Air France Reviews and Ratings

Pros

Cons

Pros

Cons