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Air India Reviews and Ratings

Check 36,350 verified passenger reviews to find out if Air India is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Legroom

Cons

Poor customer service
Aging aircraft
Frequent delays

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Air India reviews

2.68

Terrible
(12)
Poor
(3)
Average
(3)
Very Good
(1)
Excellent
(2)

Loris P

Verified | Oct 20, 2026

Economy

Very disappointing experience with

Very disappointing experience with Air India. They changed my return itinerary, increasing my layover in New Delhi from 3.5 to 11.5 hours, causing me to lose €130 on a non-refundable train ticket. Customer service has been unhelpful and refused to consider a goodwill gesture. On top of that, cabin cleanliness and comfort are appalling, and I have even encountered meals with what appeared to be traces of mould. Definitely not the level of service expected from an international airline.

Economy

Comments

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Anonymous member

Verified | Oct 18, 2026

Economy

I had a disappointing experience wi...

I had a disappointing experience with Air India’s handling of a schedule-change complaint. Air India changed my return itinerary, creating an overnight connection in Delhi of around 9½ hours. I asked customer service about accommodation. The subsequent call was not an unconditional promise that Air India would reimburse a hotel — and I do not claim that it was. However, the discussion did leave open post-travel “compensation or accommodation”. Immediately after the call, and before the revised itinerary was completed, I emailed Air India recording my understanding that I should arrange accommodation myself and submit a reimbursement claim. Air India proceeded with the revised itinerary without clearly correcting that understanding. I subsequently incurred INR 14,584 in hotel costs. What frustrated me most was the complaint handling. Air India repeatedly rejected the claim because the schedule change had been notified more than 14 days before departure and I had accepted the alternative itinerary. But that was not the point I was raising. My complaint concerned whether Air India’s subsequent communications reasonably led me to believe I could incur the accommodation cost and claim it afterwards. I escalated through Customer Service, the Nodal Officer and the Appellate Authority. Air India later stated that its call recordings showed no reimbursement commitment. I then obtained Air India’s own transcript through a data-access request. The transcript confirmed there was no guaranteed reimbursement, but it also showed a more nuanced discussion about post-travel compensation/accommodation than Air India’s later responses suggested. I asked the Appellate Authority to reconsider the matter in light of this newly disclosed evidence. Rather than substantively addressing it, Air India closed the matter and subsequently declined any further reconsideration. The amount involved is modest. My main concern is the quality of the complaint process: repeated formulaic responses, failure for a long time to address the actual issue, and no meaningful reconsideration after relevant evidence was disclosed.

Economy

Comments

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Anonymous member

Verified | Sep 27, 2026

London-Goa
Economy

- PNR: 8DSMIM 02-09-2026 Flight AI...

- PNR: 8DSMIM 02-09-2026 Flight AI128 the cabin crew were not friendly, if you rang for assistance no one came bit annoying 21-09-2026 Flight AI 604 We had to cut short our trip to India due to my wife not well, wife was taken ill in India The lady at Air India office was much organised and helpful to change the flight back to UK without any issues. The staff and cabin crew were very helpful and helped my wife get in the plane as she was unable to walk, on flight from Goa to Mumbai on 21-09-2026 (Thank yo all) Flight AI 131 - PNR: 8DSMIM Flight from Mumbai to London, the cabin crew were very helpful and looked after my wife without an issue, We thank the captain lady pilot (name ?) and the cabin crew Harsha, Zeel,Aditi, Babli, Gargi and Chetna (Thank you so much) We reached London and our hometown fafily We thank Air India from our hart Unfortunately my wife passed away on 23-09-2026 in hospital God bless Air India

Overall

LHR to MOM poor service
GOI to BOM and BOM to LHR the best service and best cabin crew

London-Goa
Economy

Comments

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Narinder K

Verified | Sep 25, 2026

Amritsar-Birmingham
Economy
Claim escalated to airline

Denied boarding

Rubbish Airline as they cancelled my flight without any notification. Me and my son suffered a lot cause of this airline

Amritsar-Birmingham
Economy
Claim escalated to airline

Anonymous member

Verified | Aug 9, 2026

Frankfurt-Delhi
Economy

Its an very good airline, i hope th...

Its an very good airline, i hope they continue the service. But the only downside is that there was a bit less legroom on the Boeing 797-900 economy class, but it was still good!

Overall

less legroom
best service and the best IFE

Frankfurt-Delhi
Economy

Comments

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Anonymous member

Verified | Jul 14, 2026

Melbourne-London
Business

Air India – the worst Business Clas...

Air India – the worst Business Class flying out of Melbourne My wife and I recently flew Air India Business Class from Melbourne to Heathrow and return. Unfortunately, it was the poorest international travel experience we have ever had. Before we even departed, our itinerary was changed five times, creating unnecessary stress. While travelling, it changed another two times, leaving us with little confidence in the airline’s reliability The original itinerary, one stop itinerary had a travel time of 25 hours outbound and a similar time for the return. After the many changes the actual itinerary resulted in a travel time of 33 hours outbound and 40 hours for the return (including 15 hours in Delhi). The first outbound aircraft to Delhi was old and the Business Class cabin felt cramped. There was no separation in the seating from the passenger sitting next to me. As someone who is 6’2”, I found the seat very uncomfortable for such a long journey. The audio video was very basic, and the food was very poor with limited Western choice - well below the standard expected in Business Class. The cabin crew appeared largely disinterested in providing any quality service. Our transit through Delhi was chaotic. After the layover now of 9 hours compared to the original 2 hours, the boarding process was disorganized and crowded, resembling a rugby scrum rather than an international Business Class experience. The return journey was even more disappointing. At check-in we were again charged for our sporting equipment despite Air India having changed its policy to waive the fee if advance notice was given. Neither Air India nor our travel agent had advised us of this requirement to give advance notice that we had sporting equipment, making the charge of AUD240 seem both unfair and avoidable. Again, the boarding process was disorganized and crowded, resembling a rugby scrum. The departure was over an hour late compounding the fact that our itinerary had again been changed from an originally scheduled 1 hour 50-minute connection in Delhi to a 15-hour layover. The seating in the second outbound aircraft was again very cramped and substandard. The food on the return flight was even worse. The dry fish, stale bread, and frozen butter was so poor that it had to be sent back untouched. There was virtually no choice of Western-style meals. Although the return aircraft was newer, it was still cramped and uncomfortable for a passenger of my height. For a Business Class product, Air India failed in almost every area that matters - reliability, communication, comfort, catering, customer service and ground operations. After this experience, we would not fly Air India again and could not recommend the airline to anyone expecting the level of service normally associated with international Business Class travel.

Overall

Planes food service changes in itineraries
none

Melbourne-London
Business

Comments

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Anonymous member

Verified | Apr 6, 2026

Business

Disappointing flight and service

During my transfer, a staff member was waiting with a name sign and asked me to wait for four other passengers, even though I explained that I knew where to go (I was traveling business class and had deplaned first). Once the others arrived, we were escorted to a transfer area where we were left waiting for another 40 minutes in a dirty space, with no explanation. After that, the staff member insisted that we all needed new boarding passes, despite the fact that the new passes contained exactly the same information as the original ones. This process took an additional 20 minutes. When I asked why this was necessary, I was told it was to include lounge access. However, my original boarding pass already showed lounge access. After issuing the new passes, the staff member disappeared, leaving us without any guidance. To make matters worse, when I finally reached the lounge, the staff informed me that lounge access had not been included in my new boarding pass at all. What was the purpose of this entire procedure? We spent over an hour in poor conditions for no clear reason. This was absolutely unacceptable: long delays, no communication, poor service, and incorrect documentation. The seat was not functioning properly. When I tried to recline it, it didn’t move at all and got stuck in one position. This made a more than 10-hour flight in business class extremely uncomfortable. Additionally, it was impossible to watch anything on the in-flight entertainment system because the volume control did not work, there were only two settings: no sound or maximum volume. Overall, this was a very disappointing experience for a business class cabin.

Overall

Brocken seat
?

Business

Comments

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Magnus A

Verified | Mar 2, 2026

Delhi-Copenhagen
Business

WARNING! Nearly cut my head open

The Faulty Towers of business class. Flew from Delhi to Copenhagen Jan 25th in an old, worn down Boeing 787. My first seat got stuck midway out so they moved me to an empty seat behind it. When I lowered that seat to flat position to sleep there was a whole in the back side of the seat, with sharp metal parts sticking out just above my head when laying down. To protect my head and not cut it open I had to take an extra pillow from my first seat and stick it in the metal edges. The staff just looked at me and did nothing. I took a picture of it and sent it to Air Indias customer service, which said this didn't happen because the staff didn't report it. I suggested they look at my picture and then look at the seat – but no. I assume this is a real world sign of how Air India handle their aircrafts, so I'll definitely never fly with them again.

Overall

Safety hazard
I didn't bleed out

Delhi-Copenhagen
Business

Comments

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Anonymous member

Verified | Mar 1, 2026

Economy

Air India flight from Heathrow to Colombo via Mumbai, arriving at Colombo 36 hour late.

We took flight from London Heathrow to Colombo via Mumbai. The transit time at Mumbai was 90 minutes. Our flight was delayed by 35 minutes. We arrived Mumbai 30 before our connecting flight to Colombo. The gate for the Colombo was as we arrived at Mumbai. We we stuck in transit lounge from 12:00 pm until 9:00 pm. We were supplied with cold KFC meal and curry with no cutlery. Next day we got connecting from Mumbai to Singapore and then Singapore to Colombo. We arrived Colombo airport 36 hours after we were schedule to arrive. Air India staff at Mumbai airport were more interested in playing with there phone then sorting the flight. I will never fly with Air India ever. Singapore Airlines was fantastic.

Economy

Comments

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Paila D

Verified | Feb 22, 2026

Vishakhapatnam-Delhi
Economy

Flight cancellation

Iam a doctor . I had a job interview the next day so i had booked an evening flight to take proper rest for the night . But it was recklessness on the part of air india airline to cancel the flight 1 hour after the estimated departure time . They put me to wait in the flight for an hour and yet not arranged another airline . In no time the next flight tickets got sold out . That night journey was rather a nightmare . Worst experience ever

Vishakhapatnam-Delhi
Economy

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Air India Ratings

All-time Rating & Reviews

Average Star Rating

2.68

Total Reviews count

36350

Review Sites Distribution

AirAdvisor
2.68
36350 (100%)
TripAdvisor
2.5
11544 (31.8%)
Google
3.9
7305 (20.1%)
Facebook
1.6
5857 (16.1%)

Cheapflights
2.75
2924 (8%)
Kayak
2.75
2922 (8%)
Flight Radar
3.6
2412 (6.6%)
TrustPilot
1.5
1863 (5.1%)
ConsumerAffairs
1.5
594 (1.6%)
Productreview
1.5
233 (0.6%)
FlightReport
3.55
155 (0.4%)
Airlines-Inform
3.1
146 (0.4%)
Airline Ratings
2.77
145 (0.4%)
Yelp
1.6
87 (0.2%)
PissedConsumer
1.8
56 (0.2%)
eSky.eu
3.5
29 (0.1%)
SiteJabber
2
1 (0%)
Tiket2
3
(%)
SkyTrax Ratings
4
(%)

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In-flight entertainment (WiFi, TV, movies)
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Customer service
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Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.68

36350

3/5 overall

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Air India Reviews and Ratings

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