Air India Reviews and Ratings

Check 32,476 verified passenger reviews to find out if Air India is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Legroom

Cons

Poor customer service
Aging aircraft
Frequent delays

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Air India Ratings

All-time Rating & Reviews

Average Star Rating

2.7

Total Reviews count

32476

Review Sites Distribution

AirAdvisor

2.7

32476 (100%)

TripAdvisor

2.5

11217 (34.6%)

Google

3.9

7305 (22.5%)

Kayak

2.75

2975 (9.2%)

Cheapflights

2.75

2890 (8.9%)

Facebook

1.6

2872 (8.8%)

Airline Quality

1486 (4.6%)

TrustPilot

1.4

1458 (4.5%)

Tiket2

681 (2.1%)

ConsumerAffairs

1.4

578 (1.8%)

Productreview

1.4

214 (0.7%)

FlightReport

3.55

148 (0.5%)

Airlines-Inform

3.1

146 (0.4%)

Airline Ratings

2.77

145 (0.4%)

Flight Radar

3.6

138 (0.4%)

Yelp

1.6

87 (0.3%)

PissedConsumer

1.8

56 (0.2%)

eSky.eu

3.5

27 (0.1%)

SiteJabber

1 (0%)

SkyTrax Ratings

(%)

How does Air India compare?

Compare Air India with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

2.7

32476

3/5 overall

3/5

2/5

0

0/5 overall

0/5

3 ways to claim compensation from Air India

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air India by following the steps below
1. Fill in the feedback and claims form on the Air India website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

Air India Reviews and Ratings

Pros

Cons

Pros

Cons