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AirBaltic Reviews: Comprehensive Rating

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21346 passengers’ reviews

  • d1Air Baltic Tehnikas 3, LV-1053, Riga, Latvia
  • d2011 371 67 006 006 - US +1 647 9 516 333 - CA

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Air Baltic Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

3.06
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Total Reviews count

21346
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Review Sites Distribution

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TripAdvisor

3

15821 (74.2%)

dist

Flight Radar

4

2390 (11.2%)

dist

Airlines-Inform

2.7

1211 (5.7%)

dist

TrustPilot

2

694 (3.3%)

dist

Google

3

525 (2.5%)

dist

Airline Quality

2

279 (1.3%)

dist

Kayak

3.9

178 (0.8%)

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FlightReport

3.7

114 (0.5%)

dist

eSky

3.9

93 (0.4%)

dist

Airline Ratings

4

27 (0.1%)

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PissedConsumer

3

2 (0%)

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Yelp

3

1 (0%)

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SkyTrax Ratings

3

(%)

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Tiket2

4

(%)

3.06
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21346 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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Air Baltic Pros and Cons - AirAdvisor Verdict

Strengths
  • chCleanliness
  • chValue for the money
  • chHelpful customer service
  • chSeat comfort & legroom
Weaknesses
  • chIn-flight entertainment
  • chCabin baggage policies
  • chFrequent flight delays
Verdict: "Air Baltic succeeds at providing a consistently comfortable in-flight experience but falls short with punctuality and cabin baggage allowance policies."

Overall, this airline has very positive feedback from passengers who love the friendly cabin crew and the overall flight experience. Reviewers frequently mentioned the comfortable seats with surprisingly generous legroom, even for taller travellers. The airline’s customer service was also praised for being polite, friendly, and helpful. As with most airlines, airBaltic could improve their in-flight entertainment options. Negative reviews centered mainly on confusing and overly-strict cabin baggage policies as well as frequent flight delays.

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