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RATED 4.5/5 AFTER 28,746 REVIEWS
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Air Baltic Reviews and Ratings

Check 21,514 verified passenger reviews to find out if Air Baltic is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Cleanliness
Value for the money
Helpful customer service
Seat comfort & legroom

Cons

In-flight entertainment
Cabin baggage policies
Frequent flight delays

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Air Baltic reviews

3.46

Terrible
(1)
Poor
(5)
Average
(2)
Very Good
(0)
Excellent
(0)

Sisley M

Verified | Apr 29, 2025

London-Turku
Economy

Flight from Gatwick delayed, and...

Flight from Gatwick delayed, and in Riga the conneting flight to Turku did not wait. There are no flights to Turku during weekend. That is why we had the flight to Helsinki on Dec.28, and bus from Helsinki to Turku.

London-Turku
Economy

Petr O

Verified | Apr 25, 2025

Tallinn-Riga
Economy

My second flight Tallinn -...

My second flight Tallinn - Riga has been cancelled, that's why they also cancelled me for the first flight Amsterdam - Riga and book late evening flight instead.

Tallinn-Riga
Economy

Maris K

Verified | Apr 25, 2025

Riga-Helsinki
Economy

I missed the connecting flight...

I missed the connecting flight and due that I’ve arrived to the final destination only after 24 hours from the expected date and time. Airline company provided me a taxi to the hotel, hotel, taxi from the hotel to the airport and replaced the flight. Also, I’ve received 20€ voucher for the airport cafe, but I had to spend an extra day in Riga, as they were not able to provide me any other option. Also, I had to spend money for food and other things during the day as the check out from the hotel was at 12:00 day time and the flight was scheduled to 23:25 (was delayed and actual departure time was 23:50), so I had about 10 hours “homeless”.

Riga-Helsinki
Economy

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Air Baltic Ratings

All-time Rating & Reviews

Average Star Rating

3.46

Total Reviews count

21514

Review Sites Distribution

AirAdvisor
3.46
21514 (100%)
TripAdvisor
3.5
15996 (74.4%)
Flight Radar
4.05
2756 (12.8%)
Airlines-Inform
2.67
1228 (5.7%)

TrustPilot
2
972 (4.5%)
Kayak
3.9
188 (0.9%)
FlightReport
3.7
137 (0.6%)
eSky
4
103 (0.5%)
Google
3.05
49 (0.2%)
Airline Ratings
2.7
35 (0.2%)
PissedConsumer
2.4
2 (0%)
Yelp
1
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.46

21514

3/5 overall

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Air Baltic Reviews and Ratings

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