16532 passengers’ reviews
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16532 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
A surprising number of reviews highlighted the helpful, positive attitude of the Brussels Airlines’ cabin crew who made long haul flights much easier to manage, and many passengers reported that their flights actually arrived on time if not early. The airline’s wide selection of destinations was another point of praise in reviews with customers enjoying the connectivity to Europe, Africa, and North America. While the cabin crew received plenty of praise, the customer service was reported as being inconsistent and unresponsive. Several travelers were disappointed with the aircraft quality, saying they were outdated and devoid of modern amenities. Brussels Airlines also received criticism for their complex rebooking process that led to long wait times and problems with adjusting travel plans. Another complaint was about the poor in-flight services in economy with minimal food choices and no complimentary drinks.
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