NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,741 REVIEWS
830,000 cases, 98% of court cases won

Brussels Airlines Reviews and Ratings

Check 51,052 verified passenger reviews to find out if Brussels Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Helpful cabin crew
Punctuality
Wide range of routes

Cons

Unreliable customer service
Older aircraft
Complicated booking process

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Brussels Airlines reviews

3.61

Terrible
(10)
Poor
(2)
Average
(2)
Very Good
(0)
Excellent
(0)

Maria Evgenia S

Verified | Oct 13, 2026

London-Schonefeld
Economy
Claim escalated to airline

Flight delay

The worst company ever!! Iam not going to choose this one again! They don't listen to you and they don't help you at all. The staff is rude and clueless!!

London-Schonefeld
Economy
Claim escalated to airline

B. R

Verified | Oct 13, 2026

Vienna-Brussels
Economy

Ridiculous customer service

I am using Brussels Airlines regularly, in general they are quite OK airline in respect to passengers service, quality and punctuality, but real quality of a company is shown when treating your costumers in a dispute. My flight on Aug 28th Vienna to Brussels was cancelled just hours before, allegedly due to a birdstrike, tough the flight was canceled BEFORE the inbound flight from Brussels took off. Repeated claims for reimbursement where neglected and answered with a pre-written text.

Overall

Poor customer service
Safety and punctuality of airline in general

Vienna-Brussels
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight cancellation.

Start your check here.

Maria Evgenia S

Verified | Oct 7, 2026

London-Schonefeld
Economy

Flight delay

The flight from my first destination was late ( London) we were supposed to leave 17:55 but we left 18:15. And i had problems with my flight connection to Berlin. I was running to catch the flight and i lost my backpack through the process and i was in very big trouble. If the flight was on time i would not lost my flight because i was running. Not only me! Shame

London-Schonefeld
Economy

Inge V

Verified | Jul 29, 2026

Premium economy

Do not book Ecoflex - seats are not reserved!

We booked the most expensive economy so we could reserve seats - extra service in the ecoflex. 2 1/2 hours before flying we check in and are put on the waiting list. We did not check in beforehand because we were convinced our seats were reserved. Brussels airlines seems to RE-sell reserved seats when you do not check in online asap. We sent a complaint and all we got was some excuse, totally avoiding/ignoring the real issue about the reselling of reserved seats in the ecoflex rate. So, to all of you readers, get the cheapest rate and just book extra seats at the last minute, it is a lot cheaper!! Or better, avoid flying with them, take vueling which is a lot cheaper.

Overall

Waitinglist in spite of Ecoflex reserved seats

Premium economy

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Alfred Agbortoko E

Verified | May 20, 2026

Economy

Poor handling a simple documentation request

Brussels Airlines handled a simple documentation request very poorly. We needed a straightforward letter confirming that two tickets were not used, so an insurance claim could be submitted following a serious family medical emergency. Instead, Brussels Airlines first emailed to say the document was attached when it was not. When the attestation was eventually provided, it included incorrect information stating that the passengers had been rescheduled to travel in March, which was inaccurate. I replied to explain the mistake and asked for a corrected letter, then had to chase again several times while the delay continued to affect the insurance claim. I also sent a formal complaint to customerservice@ on 20 April 2026. Today is 20 May 2026, and I have still received no acknowledgement and no response. This has been a frustrating and disappointing experience. At the very least, customers should expect accurate documentation and a basic response to a formal complaint.

Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

See if you qualify today.

Karel V

Verified | Jan 11, 2026

Brussels-Lyon
Economy

Denied boarding

After a direct flight from Brussels International Airport to Lyon St. Exupery, my luggage, checked-in at Brussels Airport, did not arrive at Lyon. I had to wait three (3) days to get my luggage delivered at my temporary address. Have not received any explanation of the cause of the delay.

Brussels-Lyon
Economy

Dismantle B

Verified | Dec 26, 2025

Brussels-Marseille
Economy

A catastrophic experience in every way

A catastrophic experience in every way, insufferably incompetent staff at boarding, overbooking, long delays. This company doesn't deserve to exist, their employees don't deserve a job in this industry. Looking forward to its bankruptcy.

Overall

The insufferable and useless staff

Brussels-Marseille
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Nigel M

Verified | Dec 14, 2025

London-Freetown
Economy
Successful claim

Flight cancellation

Brussels airlines, along with Swiss airlines, would not allow my wife to fly with me and our breastfed daughter, because of the mostly unknown "double shengen" transfer problem. They were very to take over £4,000 from me and have refused to change my flights or give any refund, for a return flight, that is over 2 months away. This is a major organisation scamming unsuspecting customers out of thousands of pounds. Use them at your peril.

London-Freetown
Economy
Successful claim

Verified | Jul 17, 2025

Brussels-Lisbon
Economy

Our baggage is still missing,... No help. No services. No contact. Disgusting.

Our baggage is still missing, but Brussels Airlines claims it was 'picked up'. We never received anything. No contact, no explanation, no support. We’re forced to spend money on clothes for our family while they ignore us. This is unacceptable. Brussels Airlines shows zero responsibility. A disgrace.

Brussels-Lisbon
Economy

Verified | Jul 13, 2025

Krakow-Brussels
Economy

Compensation claim rejected based on lies

Due to the first flight delay I was rebooked to a later flight, which delayed me over 3 hours at the destination. I filed a complaint to receive compensation I am entitled to. Brussels rejected my claim saying "according their internal records I was just 1h 15 muntes delayed", which is a lie. I responded to the email and now customer service is ignoring me.

Krakow-Brussels
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Brussels Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.61

Total Reviews count

51052

Review Sites Distribution

AirAdvisor
3.61
51052 (100%)
Google
3.9
35291 (69.2%)
TripAdvisor
3
8860 (17.4%)
Flight Radar
3.8
3098 (6.1%)

TrustPilot
1.3
2116 (4.1%)
Momondo
3.6
431 (0.8%)
Kayak
3.6
430 (0.8%)
FlightReport
3.4
273 (0.5%)
eSky
3.8
228 (0.4%)
PissedConsumer
1.8
118 (0.2%)
Airline Ratings
2.5
38 (0.1%)
eDreams
3.5
33 (0.1%)
Yelp
3.2
16 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4.2
(%)

Join the conversation! What do you think of Brussels Airlines

See if you’re eligible for compensation

Compare Brussels Airlines with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.61

51052

4/5 overall

3 ways to claim compensation from Brussels Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Brussels Airlines by following the steps below
1. Fill in the feedback and claims form on the Brussels Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Brussels Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Brussels Airlines reviews

Flight delay

Comments

Ridiculous customer service

Comments

Flight delay

Comments

Do not book Ecoflex - seats are not reserved!

Comments

Poor handling a simple documentation request

Comments

Denied boarding

Comments

A catastrophic experience in every way

Comments

Flight cancellation

Comments

Our baggage is still missing,... No help. No services. No contact. Disgusting.

Comments

Compensation claim rejected based on lies

Comments

Thank you!

Verify you’re a real person

Brussels Airlines Ratings

Join the conversation! What do you think of Brussels Airlines

How does Brussels Airlines compare?

Compare Brussels Airlines with:

3 ways to claim compensation from Brussels Airlines

Instant flight check

No disrupted flights were found

Did you have any connecting flights within this journey under the same booking?

Related & Resources

Free and Instant
Compensation Checker

Brussels Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Flight delay

Comments

Ridiculous customer service

Comments

Flight delay

Comments

Do not book Ecoflex - seats are not reserved!

Comments

Poor handling a simple documentation request

Comments

Denied boarding

Comments

A catastrophic experience in every way

Comments

Flight cancellation

Comments

Our baggage is still missing,... No help. No services. No contact. Disgusting.

Comments

Compensation claim rejected based on lies

Comments

Brussels Airlines Ratings

Join the conversation! What do you think of Brussels Airlines

How does Brussels Airlines compare?

Compare Brussels Airlines with:

3 ways to claim compensation from Brussels Airlines

Instant flight check

No disrupted flights were found

Free and Instant Compensation Checker

Free and Instant
Compensation Checker