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Brussels Airlines Reviews

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16532 passengers’ reviews

  • d1Brussels Airlines N.V. Brussels Airport Airport Building 26 box 1 c.1 Diegem, Belgium, B-1831
  • d21-800-401-1801 US +44 800 640 40 04 UK

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Brussels Airlines Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

3.09
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Total Reviews count

16532
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Review Sites Distribution

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TripAdvisor

3

8388 (50.8%)

dist

Flight Radar

3.75

2653 (16.1%)

dist

TrustPilot

1.4

1416 (8.6%)

dist

Tiket2

4.2

822 (5%)

dist

Google

3.58

767 (4.6%)

dist

Airline Quality

2

571 (3.5%)

dist

Momondo

3.7

425 (2.6%)

dist

Kayak

3.65

411 (2.5%)

dist

Cheapflights

3.65

411 (2.5%)

dist

FlightReport

3.4

273 (1.7%)

dist

eSky

3.8

187 (1.1%)

dist

PissedConsumer

1.8

118 (0.7%)

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Airline Ratings

2.5

38 (0.2%)

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eDreams

3.5

33 (0.2%)

dist

Yelp

2.5

8 (0%)

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SkyTrax Ratings

3

(%)

3.09
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16532 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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Brussels Airlines Pros and Cons - AirAdvisor Verdict

Strengths
  • chHelpful cabin crew
  • chPunctuality
  • chWide range of routes
Weaknesses
  • chUnreliable customer service
  • chOlder aircraft
  • chComplicated booking process
Verdict: "Friendly cabin crew, but unhelpful customer support, outdated planes, and minimal amenities."

A surprising number of reviews highlighted the helpful, positive attitude of the Brussels Airlines’ cabin crew who made long haul flights much easier to manage, and many passengers reported that their flights actually arrived on time if not early. The airline’s wide selection of destinations was another point of praise in reviews with customers enjoying the connectivity to Europe, Africa, and North America. While the cabin crew received plenty of praise, the customer service was reported as being inconsistent and unresponsive. Several travelers were disappointed with the aircraft quality, saying they were outdated and devoid of modern amenities. Brussels Airlines also received criticism for their complex rebooking process that led to long wait times and problems with adjusting travel plans. Another complaint was about the poor in-flight services in economy with minimal food choices and no complimentary drinks.

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