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Eurowings Reviews and Ratings

Read 27,233 verified passenger reviews to find out if Eurowings is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable Fares
Direct Flights in Europe
Decent Legroom

Cons

Frequent Delays
Strict Baggage Policies
Expensive Add-Ons

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Eurowings reviews

2.46

Terrible
(8)
Poor
(5)
Average
(6)
Very Good
(0)
Excellent
(2)

Anonymous member

Verified | Nov 13, 2026

Duesseldorf-London
Economy

This company lost my bag in Dusseld...

This company lost my bag in Dusseldorf. I filed a claim in LHR on November 2. Since that time, I have called and email this company several times with not a single response back from them. I was given reference number, LHREW1082*, which does not work on their website or app. Mind I flew a BUSIESS class. HORRIABLE AIRLINE and THE WORSE service EVER! If you like responsive customer service, this airline is NOT for you! Take your business elsewhere to save yourself time, effort and money!

Overall

horrible customer service
none

Duesseldorf-London
Economy

Comments

Passenger rights expert: That Baggage problem might not be a total loss — you could still claim up to €1,920 in compensation.

Check here.

Anonymous member

Verified | Nov 2, 2026

London-Hamburg
Economy

Flight LHR to HAM on Friday 30/10/2...

Flight LHR to HAM on Friday 30/10/26 delayed departing 1h 43 mins late, arriving 1h 18 mins late. Apparently delayed by fog but nearly every other flight out of LHR went on time.

Overall

Lack of communication
None

London-Hamburg
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

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Karine K

Verified | Oct 31, 2026

Gothenborg-Duesseldorf
Economy

Absolutely terrible experience with...

Absolutely terrible experience with Eurowings. I do not recommend this airline to anyone. I flew from Gothenburg to Düsseldorf with a small underseat bag that was actually smaller than the permitted dimensions of 40 × 30 × 25 cm. Despite this, Eurowings staff charged me €60 simply because my bag was hard-shell rather than soft-sided. They did not measure it. They did not weigh it. The bag weighed approximately 3 kg and fitted perfectly under the seat in front of me. When I complained to Eurowings, they insisted that my bag did not meet their requirements. However, when I repeatedly asked them exactly which requirement it had failed to meet, they could not give me a clear answer. Their baggage policy specifies dimensions and that the bag must fit under the seat. It says absolutely nothing about requiring a soft-sided bag instead of a hard-shell one. I even provided photographic evidence showing my bag fitting perfectly under the seat. Despite all this, Eurowings refused to refund my money. This is nothing short of daylight robbery. Charging passengers €60 without properly checking whether their luggage actually violates the published rules is unacceptable. If Eurowings wants to prohibit hard-shell bags, they should clearly state that in their baggage policy instead of making up rules at the check-in counter. A disgraceful way to treat customers. Avoid this airline.

Overall

Robbery
Nothing

Gothenborg-Duesseldorf
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €1,920 compensation for Baggage problem.

Claim in minutes.

Logan W

Verified | Oct 5, 2026

Marseille-Ibiza
Economy

Flight delay

This is the worst airline I’ve ever flown. They lost all my things in my baggage, and they made me nearly late for my second flight and they didn’t check in my until like 40 minutes after it was supposed to open so I just had to wait when I had the bag at the airport in the first place and no one has helped me to get this bag back. I’ve sent 10 emails and no one has answered.

Marseille-Ibiza
Economy

Paul W

Verified | Sep 19, 2026

Economy

Incompetent, rude, uncaring

We flew back from Birmingham to Düsseldorf with my 78 year old mother who came to visit her grandchildren. We’d booked assistance to get her off the plane but it arrived late and by the time we got to the baggage carousel it was empty. Düsseldorf baggage centre didn’t seem to care and told us to fill in the online delayed baggage report which i did. I then went to the eurowings desk to ask if they could at least say whether our luggage was on the flight, because if it was, I’d have to assume that it was stolen from the carousel when we didn’t collect it, or it was somewhere in the airport. The eurowings staff were rude, dismissive and of no help whatsoever. Our luggage took 11 days to be returned and when it was, the locks had been removed and approximately €900 of our property had been stolen. During the 11 days the luggage was missing, the only way to contact eurowings was by email which they take days to reply to (Their telephone numbers all direct you via recorded message to their website). They assured us that we would be kept informed of any progress but we were not. When we saw on the delayed luggage app that our luggage had been found it had already been sitting in Cologne airport for 3 days. By this time my mother had returned to the UK (having had her visit ruined because she had no clothes or personal items) and i informed eurowings that they would have to deliver her suitcase there. They failed to organise even this simple task and we had to argue with the courier that we would not accept delivery of her luggage. Since informing eurowings of the stolen items they have been nothing but condescending and insulting. They insisted on proof of purchase and police reports but then tell you that proof of purchase doesn’t prove the items were in your luggage. They tell you that other items will not be compensated for because they could have been carried in hand luggage, ignoring the fact that they encourage passengers to check their hand luggage in as hold luggage. Finally, they apply a usage deduction policy. They deduct 20% from purchase price for each year you’ve owned the stolen items and then apply that to everything, including several brand new items (bought as gifts) which were still in the packaging! After been offered less than half the value of our stolen property (stolen because of eurowings incompetence) I have tried to argue that they apply their own calculating methods incorrectly and that i also deserve compensation for my time and stress and for having ruined my mother’s visit. They simply do not care and reply that they consider the compensation fair and that they have complied with their legal obligations. They avoid (as they have all along) directly addressing any of my arguments, preferring to ignore anything i say. I can only describe the staff of eurowings as incompetent, rude and totally uncaring. Given any other options i will never fly with them again

Overall

Awful customer service

Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Baggage problem.

See if you qualify today.

Michal K

Verified | Aug 20, 2026

Hamburg-Larnaca
Economy
Claim escalated to airline

Denied boarding

Very easy and Clear! Hoping the airline will accept it fast Wonderful service thank you Dan Please update me on how it is going

Hamburg-Larnaca
Economy
Claim escalated to airline

Tarib F

Verified | Jun 15, 2026

Duesseldorf-Birmingham
Economy
Claim escalated to airline

Flight cancellation

Was satisfied and understood. Easy to fill the form,is good to understand the words and line of service they provide is good

Duesseldorf-Birmingham
Economy
Claim escalated to airline

Sandra A

Verified | May 26, 2026

Florence-Birmingham
Economy

Horrible airline Stay away! They wi...

Horrible airline Stay away! They will scam you from beginning to the end of your journey. I wouldnt use them if they were the last airline on earth offering free tickets! 0 stars if i had the option

Overall

Overcharging for baggae
Flight crew was nice

Florence-Birmingham
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

???????????? Κ

Verified | Apr 15, 2026

Thessaloniki-Cologne
Economy

Ακύρωση πτήσης

They canceled the trip a few hours before and I lost the return flight and the hotel. The name must be Hellwings and not euro

Thessaloniki-Cologne
Economy

Ms R

Verified | Aug 4, 2025

Palma de Mallorca-Vienna
Economy

Avoid this airline at all costs

Avoid this airline at all costs because if there is a problem they will do everything in their power to not compensate you, while appearing to follow procedure. They lost my suitcase and spent three weeks telling me they were getting it to me. I was in Vienna for just 5 days for a conference and then wasn't going home so it was a real problem. For starters they have put a 30 euro cap on daily reimbursements for basics for only three days, just my thyroid medication was 7 euros, another for my allergy medication, etc you get the picture. According to EU Law airlines aren't actually suppose to put a daily cap, passengers are advice to keep things basic. I had to borrow friend's clothing for the conference, 30 euros for work clothes? in Vienna? Then at day 22 of not receiving my suitcase back, by then I was in Spain, they acknowledge that they have been unable to find my suitcase and that I should send them a detailed list of its contents with receipts, invoices, bank statements, something that confirms my reason for being in Vienna and a photo of the suitcase tag to evaluate if I am owed compensation. They spend the next three days asking me repeatedly for the same information as if they hadn't received it. After I send them all this a third time they get back to me in a matter of 30 minutes to tell me that they will only be compensating 46 euros of the 600 lost (with things bought and never used specifically for that conference) because according to the Montreal convention they only have to cover damage and not pay to improves someone's situation. It is clear they were buying themselves time in order to find whatever they could to not compensate me. According to that same convention I could have claimed up to 1700 euros, which I did not do, I tried to be as exact as possible with what the contents were. Their emails made it clear they thought I was lying to try to get money off of them. I think it is clear what type of company it is. Avoid at all costs, I most certainly will never be flying with them again.

Palma de Mallorca-Vienna
Economy

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Eurowings Ratings

All-time Rating & Reviews

Average Star Rating

2.46

Total Reviews count

27233

Review Sites Distribution

AirAdvisor
2.46
27233 (100%)
TripAdvisor
2.5
13023 (47.9%)
TrustPilot
1.4
7084 (26%)
Flight Radar
3.85
4482 (16.5%)

Google
1.9
1143 (4.2%)
eSky
4
797 (2.9%)
Kayak
3.3
298 (1.1%)
FlightReport
3.45
84 (0.3%)
Airlines-Inform
2.51
60 (0.2%)
Yelp
2.7
54 (0.2%)
Igraal
4.13
23 (0.1%)
Airline Ratings
1.69
11 (0%)
SiteJabber
1.5
4 (0%)
SkyTrax Ratings
4
4 (0%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.46

27233

2/5 overall

3 ways to claim compensation from Eurowings

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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Eurowings by following the steps below
1. Fill in the feedback and claims form on the Eurowings website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Eurowings Reviews and Ratings

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