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Iberia Airlines Reviews and Ratings

Read 41,945 verified passenger reviews to find out if Iberia Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Extensive route network
Food service for long-haul flights
Comfortable business class
Baggage policies

Cons

Poor customer service
Frequent delays
Poor communication
Cramped Economy seating

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Iberia Airlines reviews

2.63

Terrible
(21)
Poor
(14)
Average
(10)
Very Good
(0)
Excellent
(1)

Frederik S

Verified | Nov 12, 2026

Turin-Montevideo
Economy

Iberia gave us hell 2 years ago, so...

Iberia gave us hell 2 years ago, so they are already very much in lack of credit. We had to fight days with them to get our luggage up until Christmas. Now they cancel the tickets WITHOUT informing us. Only because of the dilligence of my wife, we discovered that they had cancelled the tickets with NO NOTIFCATION WHATSOEVER. I can imagine what kind of hell it would have been form my mother in law if she were suddenly rejected at the gate, because IBERIA DIDN'T CARE ABOUT HER. And now they make a big fuss about refunding the money for the tickets they cancelled.

Overall

Cancellation without notification
None

Turin-Montevideo
Economy

Comments

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Luis P

Verified | Nov 11, 2026

Santo Domingo-Brussels
Economy
Claim escalated to airline

Flight delay

A family of 4 adults and an enfant of 1 year had a delay of 24 hours. The delay includes extra night and transportation charges, also the 4 adults needed to take an extra (vacation) day at the company.

Santo Domingo-Brussels
Economy
Claim escalated to airline

Vij A

Verified | Oct 10, 2026

Boston-Madrid
Economy

Terrible airline run by Amateurs

I cannot give less than a star and that's unfortunate. This airline is run by amateurs and is horrible. They bumped me off from my flight after i got my boarding pass for no apparent reason. They tried to book me on the next days flight to go from Boston to Madrid. I made some noise and they booked me on Air Lingus from Boston to Dublin and Madrid delayed by over 4 hours. The worst part is they lost my luggage. It took them 13 days to get my luggage and return it to Boston after I came back from my vacation. No customer service, no compensation but lot of lip service. Never ever will I fly Iberia

Overall

Bumped for no reason and lost baggage
Nothing

Boston-Madrid
Economy

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to €600 in compensation.

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Priya J

Verified | Sep 30, 2026

London-Lima
Economy

Flight delay

Awful airline- late planes, limited meals on long flights, non existent customer service (and thats if the plane turns up!)

London-Lima
Economy

Anonymous member

Verified | Sep 30, 2026

Premium economy

Iberia - only fly as super last resort… and prepare for disappointment

Madrid to New York, Iberia Flight 325 — A Chaotic Mess from Gate to Plane I paid approximately $2,500 for two Premium Economy tickets, plus an additional fee for seat assignments. Five months before the flight, I specifically paid to reserve two seats together—one window and one aisle. When I checked in online the night before our September 29 flight (Iberia 0325, Madrid to New York), I discovered that Iberia had completely disregarded the seats we had paid for. We were separated by one row and assigned two middle seats in a group of four—the exact opposite of what we had reserved. They did not notify us in advance that our seats had been changed, and there was no refund for the seat-assignment fee. And that was only the beginning. The airport experience at Madrid-Barajas The experience at Madrid-Barajas was incredibly chaotic and disorganized. We went to Gate 5, where passengers were not warned in advance that passports would be checked again at the gate. We had to stand in a long line simply to have our tickets stamped for passport inspection before boarding. Then came another long line to weigh our carry-on luggage. We were told it had to be under 10 kg and had to receive a tag showing that it had been weighed and documenting the weight. This was happening in the middle of an airport hallway—not at the gate or even at a counter—so we were literally blocking other passengers trying to get to their gates. My bag was over the limit by 3 grams. Yes, three grams—the weight of the sneakers I had packed because I planned to change into them when I arrived in New York. I was wearing flat slip-on sandals at the airport and on the plane, and I explained this to the employee. She simply shrugged. So I opened my suitcase in the middle of the airport passageway, just as other passengers before me had been forced to do, and took out my sneakers. Seriously? I was over the limit by the weight of a pair of sneakers—3 grams. And nowhere in the pre-boarding information I received did it clearly state that the carry-on limit was 10 kg. Then came the boarding experience Finally, we thought, we were on our way to board. We entered a jet bridge that led to stairs. Yes, stairs. We had to carry our luggage down the stairs, which led to a bus. Then they packed three groups of passengers—Groups 0, 1 and 2—into the same bus, including Business Class, Premium Economy and high-mileage-status passengers. Everyone was crammed in together like a rush-hour subway, except that every person also had luggage. Imagine that. When we finally reached the plane, we were met with another staircase to get up to the aircraft doorway. Apparently Iberia has not heard of portable ramps. Caribbean airports have them. I saw several people filming this entire ridiculous experience. One of them was sharply told by a person wearing a shirt that said “Security,” standing at the bottom of the stairs: “No cameras!” At that point, I honestly felt like I had entered an alternate universe where this level of disorganization and poor service was considered normal. And it still wasn’t over Once we got on the plane, the flight attendants varied considerably in their level of helpfulness and friendliness. Half of them looked downright sullen. I desperately needed to use the restroom. I had arrived at the gate 30 minutes before the stated boarding time specifically so I could use the WC before getting on the plane, but all of that time had been consumed standing in those two lines. The flight attendant at the front told me that we were refueling and that I could not use the facilities. She also told me that the bathroom two rows in front of my Premium Economy cabin was not for my cabin. She pointed toward the back of the plane—approximately 30 rows away in Economy—and told me that was my bathroom. So I walked all the way down there, dodging passengers who were trying to arrange their belongings in the overhead compartments. When I explained my urgent need to the flight attendant there, he unlocked the WC and let me use it. Thank God for him. What a completely disorganized, unhelpful and unnecessarily difficult setup. Final thoughts I will never fly Iberia again. And that is particularly frustrating because I have two more major trips to Spain planned over the next few months. I flew American Airlines going to Spain and was code-shared onto Iberia. I knew Iberia had a bad reputation, but I had no idea it was going to be this level of bad. As they say: Fool me once, shame on you. Fool me twice, shame on me. I will not be fooled twice. I also flew Air France from Paris to Seville round trip two years ago, so I know there are other European airline options where the passenger experience can be very different. Final comment Iberia is Spain’s national carrier, advertising itself as a great airline with wonderful service, amenities and an overall quality travel experience. It is not. In my experience, Iberia is a budget airline masquerading as a regular airline. Somebody in Spain, please start your equivalent of Virgin Airlines. Trust me—you will do well.

Overall

Service, Seating, Experience

Premium economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Baggage problem.

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Tommy P

Verified | Sep 29, 2026

Madrid-Copenhagen
Economy
Claim escalated to airline

Denied boarding

Very bad or no reason for denyed boarding! We were 8 hours late to Kastrup AirPort copenhagen ! We were not askes for resonable food

Madrid-Copenhagen
Economy
Claim escalated to airline

Leoncio P

Verified | Sep 6, 2026

Madrid-Boston
Economy

Denied boarding

Poor communication between flights baggage came late no answers we dod arrive in time for connection but did not let us board because the bus left alreadt knowing that we were arriving in that flight

Madrid-Boston
Economy

Anonymous member

Verified | Aug 31, 2026

Dublin-Dallas-Fort Worth
Business

I flew from Dublin/Madrid/DFW. The ...

I flew from Dublin/Madrid/DFW. The flights went smoothly. There was good service as I flew Business first. I can only say the seat area on these airlines, not just Iberia, can become hard as a rock when going across the ocean Not enough padding. Only a slight delay headed to DFW. Was not a problem

Overall

Good food. A lot

Dublin-Dallas-Fort Worth
Business

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight delay.

Start your check here.

Juan Jose Q

Verified | Aug 20, 2026

Chicago-Madrid
Economy

Flight delay

They were not helpful and cancelled my flight several times! Then they sent me which ever way they chose. Then I was left to AA who were a disaster. Charged 208 dollars for a second bag.

Chicago-Madrid
Economy

Joan S

Verified | Aug 2, 2026

Bogota-Valencia
Economy
Successful claim

Retraso de vuelo

Very unpunctual airline… playing with customers time! And then they don’t offer any compensation for more than 6 hours delay… a lunch voucher is not enough!

Bogota-Valencia
Economy
Successful claim

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Iberia Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.63

Total Reviews count

41945

Review Sites Distribution

AirAdvisor
2.63
41945 (100%)
TripAdvisor
2.5
25300 (60.4%)
Flight Radar
3.75
5744 (13.7%)
TrustPilot
1.3
4379 (10.5%)

Kayak
3.5
3248 (7.8%)
Yelp
1.6
509 (1.2%)
Airlines-Inform
2.87
465 (1.1%)
Consumer Affairs
1.1
422 (1%)
FlightReport
3.55
422 (1%)
eSky
3.9
403 (1%)
Igraal
4.39
333 (0.8%)
Google
2
140 (0.3%)
PissedConsumer
1.6
120 (0.3%)
Airline Ratings
2
78 (0.2%)
SiteJabber
1.7
7 (0%)
Mouthshut
1
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.63

41945

3/5 overall

What to expect from Iberia Airlines

Joanna Teljeur

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

Education

At AirAdvisor, Joanna leads editorial standards and content development across global markets, ensuring that passenger rights information is factually accurate, clearly structured, and aligned with applicable legal frameworks.

Last Updated: October 29, 2026

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Iberia Airlines Reviews and Ratings

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