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Iberia Airlines Reviews and Ratings

Read 41,945 verified passenger reviews to find out if Iberia Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Extensive route network
Food service for long-haul flights
Comfortable business class
Baggage policies

Cons

Poor customer service
Frequent delays
Poor communication
Cramped Economy seating

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Iberia Airlines reviews

2.63

Terrible
(21)
Poor
(14)
Average
(10)
Very Good
(0)
Excellent
(1)

Allison S

Verified | Jul 31, 2026

Alicante-Bordeaux
Economy
Successful claim

Flight delay

First time flying with Iberia. Check in of luggage poor, no staff available to give information about flight delay. Once we arrived in Madrid and had missed our connecting flight we were left to find the Iberia help desk and locate our luggage. Next flight was the following day, hotel we were booked into was awful, shuttle bus took over an hour to arrive, it was full so we had to pay for a taxi. Very poor service from Iberia.

Alicante-Bordeaux
Economy
Successful claim

???? M

Verified | Jul 21, 2026

Havana-Athens
Economy

Flight cancellation

Cancelled flights without any notice. Then they didn't compensate me for them. I had to forward my claims to law companies.

Havana-Athens
Economy

Peter L

Verified | May 22, 2026

Montevideo-Nice
Economy

Flight delay

We had a 12hr delayed flight from MVD to Madrid the airline knew we were coming. We had to wait 40 mins to get off the plane. There were no buses. The connection was missed and had to wait 7hrs for the next flight. Thank you for the meal which was an appreciated grateful touch.

Montevideo-Nice
Economy

Rosaline G

Verified | May 19, 2026

Madrid-Santiago
Economy

The flight was delayed by a few min...

The flight was delayed by a few minutes but my luggage didn't arrive so I was without it until the next day in Santiago. I forfeited my accommodation in Sarria and had to book additional accommodation in Santiago for a night. Also had no toiletries.

Madrid-Santiago
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Baggage problem, you may be owed up to €1,920 in compensation.

Check your claim here.

Stasia R

Verified | May 19, 2026

Madrid-Dubrovnik
Economy

During my flight to Madrid, my conn...

During my flight to Madrid, my connecting flight with Iberia Airlines from Madrid to Dubrovnik was rescheduled to the following day. The flight from Madrid was initially supposed to have departed on the 20th of September and instead was delayed to depart on the 21st of September. I spoke with Iberia customer service who were not able to get me on another flight nor did they have an explanation as to why the flight was rescheduled 24 hours after the initial departure time. This required me to purchase a separate flight from Madrid to Dubrovnik for an additional 622 Euro.

Madrid-Dubrovnik
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight delay.

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Francisco M

Verified | May 19, 2026

Bogota-Madrid
Economy

On 24 August we had a connecting fl...

On 24 August we had a connecting flight from Madrid to Hamburg with Iberia. We arrived on a flight from Bogota Colombia to Madrid and changed flights at the airport Adolfo Suarez Barajas. Our stroller went missing between both flights and did not turn up at the airport in Hamburg. We filed a PIR with Iberia the same day and the claim remains open until today saying that Iberia is trying to locate the missing stroller. Upon arrival back to Colombia on 14 September, I filed several claims with Iberia for compensation but Iberia repeatedly closed the claims stating that the stroller was delivered. This is not true and we continue to wait for a response.

Bogota-Madrid
Economy

Comments

Passenger rights expert: That Baggage problem might not be a total loss — you could still claim up to €1,920 in compensation.

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Alfonso G

Verified | May 19, 2026

Tel-aviv-Madrid
Economy

On the day of the flight, I arrived...

On the day of the flight, I arrived at Ben Gurion Airport, and after going through the usual procedures, we boarded the plane. After approximately 30 minutes on the plane, the crew asked us to disembark, claiming there was a technical issue with the aircraft itself. After disembarking, we were left waiting at the gate for about 4 hours, unable to leave the airport, with no relevant information from the airline. Later, we were informed that the flight had been canceled. I had to take a two-hour train ride back home. The following day, I received an email confirming that the flight had been canceled and that I was rescheduled for a new flight 24 hours after the initially planned flight. This entire situation delayed my trip by a full day, and I had to rebook hotels and travel arrangements.

Tel-aviv-Madrid
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to €600 in compensation.

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Antonio C

Verified | Apr 25, 2026

Cincinnati-Madrid
Economy

I Feel Scammed: Hidden Fees and System Failures at Iberia

My experience with Iberia has been extremely frustrating and, frankly, it makes me feel scammed. I attempted to make a reservation multiple times and, after several failed attempts on the website, I had to do it over the phone. On every call, the agents insisted that the issue was with my banks and asked me to contact them. I did so repeatedly, causing unnecessary stress and a significant waste of time, only to confirm that none of the transactions had been declined by my banks. Despite this, Iberia canceled the reservations citing “security reasons” without providing a clear explanation or a real solution. The only consistent response was: “please make the reservation again.” This happened several times. It is worth noting that, after multiple attempts, an Iberia agent with the last name García (I believe his first name is Carlos) was the only one who provided a clear explanation. He indicated that the rejections occurred because I made the payment instead of my wife, and that Iberia’s security system interprets this as potential fraud. However, this information was never provided beforehand by any of the other agents, which prevented me from resolving the issue from the start. Ultimately, I was charged “management fees” of $35 on two occasions ($70 total), which Iberia refuses to refund, despite the fact that: I was never informed of these charges in any of my nearly 10 calls. The phone reservations were necessary due to failures in their own website. The cancellations were caused by limitations in their own security system. This not only demonstrates a complete lack of transparency, but also poor training of customer service staff. No agent, except one, was able to identify the real issue or provide accurate information, unnecessarily prolonging the process. Iberia urgently needs to: Improve staff training. Be transparent about applied charges. Take responsibility when the issue is internal and not the customer’s fault. What was supposed to be a surprise for my family ended up being ruined by poor management, misinformation, and unjustified charges. Very disappointing.

Overall

Poor Customer Service.

Cincinnati-Madrid
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight cancellation.

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Judith D

Verified | Apr 1, 2026

London-Lima
Economy

Flight delay

The worst airline I've ever flown with! No customer service when flight delay meant missing my connection to Lima, and an excuse as to why I was not due Compensation of 600 euros. Will NEVER fly with them again.

London-Lima
Economy

Glay A

Verified | Feb 10, 2026

Panama City-Madrid
Economy

Flight delay

If I could give 0 starts I would. The flight was delayed because the plane going from Madrid to Panama had something wrong and the airline had to change planes. After that our flight was late by almost 3 hours. The pilot took us faster to Madrid, but the luggage crew took about an hour to put all the luggage out. One of my luggages was missing. I lost my plane to Amsterdam and then my plan to my fina destination in Croatia. Me ad my family had to buy another ticker to Venice and we had to sleep on the floor in a train station under very cold weather and no restrooms. This will be the last time I use Iberia to flight to Europe.

Panama City-Madrid
Economy

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Iberia Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.63

Total Reviews count

41945

Review Sites Distribution

AirAdvisor
2.63
41945 (100%)
TripAdvisor
2.5
25300 (60.4%)
Flight Radar
3.75
5744 (13.7%)
TrustPilot
1.3
4379 (10.5%)

Kayak
3.5
3248 (7.8%)
Yelp
1.6
509 (1.2%)
Airlines-Inform
2.87
465 (1.1%)
Consumer Affairs
1.1
422 (1%)
FlightReport
3.55
422 (1%)
eSky
3.9
403 (1%)
Igraal
4.39
333 (0.8%)
Google
2
140 (0.3%)
PissedConsumer
1.6
120 (0.3%)
Airline Ratings
2
78 (0.2%)
SiteJabber
1.7
7 (0%)
Mouthshut
1
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.63

41945

3/5 overall

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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Iberia Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Iberia Airlines reviews

Flight delay

Comments

Flight cancellation

Comments

Flight delay

Comments

The flight was delayed by a few min...

Comments

During my flight to Madrid, my conn...

Comments

On 24 August we had a connecting fl...

Comments

On the day of the flight, I arrived...

Comments

I Feel Scammed: Hidden Fees and System Failures at Iberia

Comments

Flight delay

Comments

Flight delay

Comments

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Iberia Airlines Ratings

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Iberia Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Flight delay

Comments

Flight cancellation

Comments

Flight delay

Comments

The flight was delayed by a few min...

Comments

During my flight to Madrid, my conn...

Comments

On 24 August we had a connecting fl...

Comments

On the day of the flight, I arrived...

Comments

I Feel Scammed: Hidden Fees and System Failures at Iberia

Comments

Flight delay

Comments

Flight delay

Comments

Iberia Airlines Ratings

Join the conversation! What do you think of Iberia Airlines

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