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Air Arabia Reviews

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8384 passengers’ reviews

  • d1Sharjah Matajer Al Mussala Government House Square Al Musalla, Sharjah, UAE
  • d2895 895 3311

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Air Arabia Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

2.7
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Total Reviews count

8384
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Review Sites Distribution

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TripAdvisor

2.5

3579 (42.7%)

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Google

3.28

1259 (15%)

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TrustPilot

1.3

1198 (14.3%)

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Airlines-Inform

3

835 (10%)

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Tiket2

4.1

681 (8.1%)

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Flight Radar

3.85

487 (5.8%)

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Airline Quality

1.5

179 (2.1%)

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Kayak

3.85

47 (0.6%)

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Cheapflights

3.85

47 (0.6%)

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PissedConsumer

1.9

23 (0.3%)

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Airline Ratings

2.8

21 (0.3%)

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FlightReport

3.45

13 (0.2%)

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eSky.eu

3.8

11 (0.1%)

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SkyTrax Ratings

3

(%)

2.7
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8384 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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Air Arabia Pros and Cons - AirAdvisor Verdict

Strengths
  • chAffordable fares
  • chClean aircraft
  • chCourteous cabin crew
Weaknesses
  • chFew in-flight amenities
  • chPoor customer service
  • chFrequent flight disruptions
Verdict: "A low-cost airline offering decent flights and service, but compromised by frequent delays and significant customer service challenges."

As a budget friendly carrier, Air Arabia does well in providing well-maintained and clean aircraft but not surprisingly, the service is bare-bones with limited in-flight amenities. The cabin crew is praised for being friendly and professional, but this doesn’t outweigh the airline’s struggles with punctuality. Also, there have been numerous complaints about the customer service, with reviewers saying that they had difficulties getting refunds they were owed. Be sure to keep a detailed record of your flight experience in case you need to file a claim with Air Arabia.

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