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RATED 4.5/5 AFTER 28,741 REVIEWS
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Air Arabia Reviews and Ratings

Check 12,113 verified passenger reviews to find out if Air Arabia is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Clean aircraft
Courteous cabin crew

Cons

Few in-flight amenities
Poor customer service
Frequent flight disruptions

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Air Arabia reviews

3.02

Terrible
(19)
Poor
(5)
Average
(3)
Very Good
(1)
Excellent
(1)

Maisa S

Verified | Oct 30, 2026

Damascus-Alexandria
Economy

Denied boarding

On 14 October 2026, Air Arabia allowed me to fly from Damascus to Sharjah but denied me boarding on my connecting flight to Alexandria due to a visa issue, despite my Egyptian entry pre-clearance. I was stranded, exhausted, and eventually sent back to Damascus.

Damascus-Alexandria
Economy

Sarra D

Verified | Oct 20, 2026

Cairo-Sharjah
Economy

Flight delay

very bad airlines, and the worst experience ever , you made my holiday a nightmare. i cant trust this airline any more , bad

Cairo-Sharjah
Economy

Wael R

Verified | Oct 16, 2026

Economy

A small Baggage Issue turned into a...

A small Baggage Issue turned into a very disappointing Experience. My recent experience with Air Arabia at Sharjah Airport was extremely disappointing. The problem was not the extra 1.5 kg in my carry-on bag, but how the situation was handled. My checked baggage was weighed and sent to the aircraft hold without anyone informing me that my carry-on bag would be weighed separately. By the time the excess weight was identified, I had lost the chance to move some items between my bags and resolve the issue easily. What made matters worse was the way the situation was handled by the supervising staff member. Instead of listening and trying to find a reasonable solution, the discussion became confrontational. I was told I could not board the aircraft, yet when I asked for written confirmation of that decision, no document was provided. I was also left waiting by the baggage scale for more than 15 minutes without a clear explanation. I was particularly disappointed by the way my request to pray before boarding was handled. I felt that there was more focus on confrontation than on treating me with respect and understanding. I understand that Air Arabia has rules and baggage limits to enforce, and I respect that. However, rules can be applied with courtesy, clear communication, and common sense. This situation could have been resolved within minutes if it had been handled differently. This experience reminded me that respectful and considerate treatment is worth far more than saving 20 0 30 USD on a low-cost flight.

Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

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Muhammad A

Verified | Aug 30, 2026

Lahore-Munich
Economy

Better not to fly with airarabia

Affordable flights but better not to fly. You booking flights are not secure. They can change it if they want how they want. If they want you have to pay extra. I aggree with policies but why i have to pay for a flight which was rescheduled for me by themselves and I didn’t like it and wanting to modify but not paid yet and want then again the rescheduled flight, but you have to pay extra for your rescheduled flights, which are rescheduled by themselves. Funny part is if you have connection then you have to double check that your baggage allowance for both flights under same reservation is same or not.

Overall

Unsecured bookings
G9241 Crew was nice and helpful on board

Lahore-Munich
Economy

Comments

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Anonymous member

Verified | Aug 29, 2026

London-Kochi
Economy

Very poor service from Air Arabia. ...

Very poor service from Air Arabia. Our flight G9 266 from Gatwick to Sharjah was delayed, because of this we missed our connecting flight to Cochin. We had boarding passes for the full journey, but after reaching Sharjah, the staff did not provide proper or prompt support. We were given poor food and no proper accommodation. They even asked us to pay £30 for one hour of accommodation. This was not our fault; we missed the connection because of the Air Arabia flight delay. Very disappointing service and poor customer support. Air Arabia should take responsibility for the inconvenience and losses caused to passengers.

Overall

poor services
no food

London-Kochi
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to €600 in compensation.

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Emersyn H

Verified | Jul 23, 2026

Dubai-Athens
Economy

All 3 passenger bags were not deliv...

All 3 passenger bags were not delivered and left at the airport. We only received out bags 25 hours later where we missed our ferry booking and Paros one night booking. We had to book an extra night in Athens and book another ferry the following night. We also had no toiletries and no underwear or anything as allll 3 bags didn’t make it. So we had to buy some essentials and pharmacy items and things to shower and change as we had to spend an extra day in Athens. Also extra taxis to go and come back from the airport to get our bags.

Dubai-Athens
Economy

Comments

Passenger rights expert: Good news: if you experienced Baggage problem, you may be entitled to up to €1,920 in compensation.

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Lee S

Verified | Jul 23, 2026

Bangalore-Madras
Economy

I told them the situation mildly as...

I told them the situation mildly assuming they would give me the refund. They said they cannot arrange a reimbursement. I had to pay a lot for my stay in bangalore and to find means to go to chennai was expensive and I missed an important business meeting on the day I was supposed to reach bangalore and from there to chennai. This caused a lot of unpleasant experience and overhead payments because of an flight overbooking issue where air arabia obviously overbooked too many seats and let the second flight go even knowing there are passengers from the first flight from Istanbul have booked to go the bangalore on the same night. They were so irresponsible to give arrangement of next flight that had me standing in a tightly crowded line with angry customers going to different parts of Asia for 7 hours straight.

Bangalore-Madras
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

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Mya L

Verified | Jul 23, 2026

Dhaka-Istanbul
Economy

On 4 January I travelled from Dhaka...

On 4 January I travelled from Dhaka to Istanbul Sabiha Gökçen Airport via Sharjah on Air Arabia flights. This was the return leg of my trip to Bangladesh. Upon arrival in Istanbul on 4 January, both of my checked bags failed to arrive at the baggage carousel. I immediately reported the missing baggage at the airport and filed a Property Irregularity Report, handled by Ground Handling at Istanbul Sabiha Gökçen Airport. I received one bag after two days but the most important big bag was delivered after over a month. The baggage remained missing for 32 days. Despite my repeated follow-up with Air Arabia, the airline failed to provide any confirmed delivery timeline during this period. The baggage was eventually delivered to Airport — not to my home address — and I finally received it at my residence on 5 February, after arranging and paying for a separate courier delivery. My checked baggage contained all of my essential winter clothing, footwear, and personal care items.

Dhaka-Istanbul
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

Check your eligibility here.

Damian N

Verified | Jul 23, 2026

Dammam-Sharjah
Economy

My connection flight to chennai fro...

My connection flight to chennai from Sharjah Missed due to delayed flight from Dammam to Sharjah. It disturbed my domestic travel from Chennai.

Dammam-Sharjah
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Melody B

Verified | Jul 23, 2026

Dubai-London
Economy

On arriving at the boarding gate i ...

On arriving at the boarding gate i was requested to have a sit and wait for my turn, when everyone passed through the gate: i was called and the Boarding gate agent claimed that there was an issue with my boarding passing and suggested to take me to Air Arabia customer care Desk. At the customer care desk they claimed that there must have been an issue with my baggage and later on said that it was a mistake,A mistake from their side. I was put into the next flight which was the following day.

Dubai-London
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Denied boarding.

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Air Arabia Ratings

All-time Rating & Reviews

Average Star Rating

3.02

Total Reviews count

12113

Review Sites Distribution

AirAdvisor
3.02
12113 (100%)
TripAdvisor
2
4303 (35.6%)
TrustPilot
3.5
3978 (32.9%)
Google
4
2099 (17.4%)

Airlines-Inform
3
855 (7.1%)
Flight Radar
3.9
640 (5.3%)
Kayak
3.8
55 (0.5%)
Airline Ratings
2.3
28 (0.2%)
eSky.eu
4
22 (0.2%)
PissedConsumer
1.9
18 (0.1%)
FlightReport
3.4
15 (0.1%)
Tiket2
3
(%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.02

12113

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Arabia by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Air Arabia Reviews and Ratings

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