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Air Arabia Reviews and Ratings

Check 12,113 verified passenger reviews to find out if Air Arabia is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Clean aircraft
Courteous cabin crew

Cons

Few in-flight amenities
Poor customer service
Frequent flight disruptions

Skip to ratings

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Air Arabia reviews

3.02

Terrible
(19)
Poor
(5)
Average
(3)
Very Good
(1)
Excellent
(1)

Ali R

Verified | Nov 8, 2025

Islamabad-Istanbul
Economy

"Worst Airline Experience Ever"

I recently flew with Fly Jinnah, and it was by far the worst airline experience I've had. My flight from Islamabad to Sharjah was delayed by over an hour, causing me to miss my connection to Istanbul. Despite being denied boarding, the airline provided no assistance, leaving me stranded at the airport for 48 hours without any support. The staff at Islamabad Airport were rude and unhelpful, and onboard, I was denied my pre-booked meal, which I had already paid for, and instead offered refused meals in a humiliating public investigation. It’s been over 3 months since I filed my complaint, and I’ve received no resolution. Fly Jinnah shows complete disregard for passengers, and I would never recommend them to anyone.

Overall

"Worst Airline Experience Ever"
there isnt any

Islamabad-Istanbul
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Denied boarding.

Check your eligibility here.

Anonymous member

Verified | Nov 5, 2025

Economy

Here’s your space to describe the whole experience, in your own words.

Here’s your space to describe the whole experience, in your own words.Here’s your space to describe the whole experience, in your own words.Here’s your space to describe the whole experience, in your own words.Here’s your space to describe the whole experience, in your own words.

Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Anonymous member

Verified | Sep 20, 2025

Casablanca-Madrid
Economy

No respect for customer rights and very poor customer service.

flew with Air Arabia on flight 3O393 le 04/09/25. Upon arrival, my checked baggage was mistakenly taken by another passenger. I was left without my suitcase for the entire duration of my trip abroad and had to buy clothes and basic items at my own expense. Despite providing receipts and submitting a claim, the airline simply told me that my baggage was “located and delivered” and then closed my case without any compensation. No reimbursement, no support, no recognition of the inconvenience caused. Extremely disappointing experience. Air Arabia does not take responsibility for passengers’ rights when issues occur. I do not recommend this airline.

Overall

No respect for customer rights and very poor customer service.

Casablanca-Madrid
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Lost or Delay Baggage in most cases?

Check if you can claim compensation here.

Verified | Sep 7, 2025

London-Tanger
Economy

I had a very disappointing...

I had a very disappointing experience with Air Arabia . The baggage policy was applied inconsistently and unfairly. My handbag was weighed and included in my cabin allowance, leading to a £79 excess baggage charge, while other passengers were given exemptions or leniency. On my outbound flight from London, this rule wasn’t enforced, which shows how inconsistently the policy is applied. Watching staff treat passengers differently even waiving weight for some but not others was frustrating and unfair. This left me stressed, anxious, and feeling disrespected as a customer. Transparency and fairness are badly lacking. I will think twice before flying with Air Arabia again.

London-Tanger
Economy

Verified | Jun 15, 2025

Muscat-Abu Dhabi
Economy

Chicken sandwich provided in the...

Chicken sandwich provided in the flight is very bad. Unable to eat. It has a sweet and sour taste, chicken was very hard. It is difficult to eat, especially by children. The same sandwich was provided while returning from Abu Dhabi to Muscat and it simply went into dustbin.

Muscat-Abu Dhabi
Economy

Juwanna S

Verified | May 9, 2025

Bergamo-Sharjah
Economy

Bergamo- Sharjah flight was delayed...

Bergamo- Sharjah flight was delayed by 40 mins. Due to the delay the connecting flight which was in 50 mins was said to be departed, though i had already reached the security check before the said boarding time of 9:45 local time. I was given 2 options to take a flight to another location or take the flight next day which is 24hrs after the scheduled flight.

Bergamo-Sharjah
Economy

Kamal A

Verified | May 9, 2025

Phuket-Sharjah
Economy

My flight was cancelled due...

My flight was cancelled due to unknown reason. I tried to get in touch with Air Arabia but never succeeded .

Phuket-Sharjah
Economy

Ali M

Verified | May 9, 2025

Bergamo-Sharjah
Economy

I had a flight from...

I had a flight from bergamo to sharjah and to coimbatore. my flight scheduled at 13:20 departed only at 14:40 and landed in sharjah at 22:45. Due to this I had to lose my connecting flight to coimbatore. The next flight is after 24 hours and I have been given a ticket for the next day for the flight. I have been given access to a lounge only for 6 hours. I am finding it very hard to be in this situation since I have to be stranded in an airport for 24 hours until my next flight without any help. I have an important family function that I have to attend urgently which has indirect losses that cannot be explained in this frame of time. I had to wait 2 hours in line for the transfer desk office just to be told to wait another 24 hours to take my next flight.

Bergamo-Sharjah
Economy

Tilly B

Verified | May 9, 2025

Milano-Phuket
Economy

We boarded on time but...

We boarded on time but we didn’t fly out until we was kept on the plane for over 3 hours without any explanation

Milano-Phuket
Economy

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Air Arabia Ratings

All-time Rating & Reviews

Average Star Rating

3.02

Total Reviews count

12113

Review Sites Distribution

AirAdvisor
3.02
12113 (100%)
TripAdvisor
2
4303 (35.6%)
TrustPilot
3.5
3978 (32.9%)
Google
4
2099 (17.4%)

Airlines-Inform
3
855 (7.1%)
Flight Radar
3.9
640 (5.3%)
Kayak
3.8
55 (0.5%)
Airline Ratings
2.3
28 (0.2%)
eSky.eu
4
22 (0.2%)
PissedConsumer
1.9
18 (0.1%)
FlightReport
3.4
15 (0.1%)
Tiket2
3
(%)
SkyTrax Ratings
3
(%)

Join the conversation! What do you think of Air Arabia

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.02

12113

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Arabia by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Air Arabia Reviews and Ratings

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