Wizz Air Reviews

Verdict: “Affordable fares but strict baggage and hidden fees policies can frustrate passengers.”

Wizz Air has an overall review score of 2.54 out of 5 based on over 75,000 passenger reviews, consolidated from all over the web so you don’t have to. As expected, the airline’s greatest strength lies in their low fares followed by their expansive route network. Wizz Air is well known for offering flights to smaller and out-of-the way airports that other airlines don’t usually serve. Even though the airline had an unimpressive 72% on-time performance score in 2023, many passengers praised the airline for their punctuality as well as for having a newer fleet. Unfortunately, Wizz Air’s hidden fees are a constant complaint among reviewers. Baggage and seat selection fees in particular are regularly listed as a problem for passengers who were expecting their flight to be much less expensive. The carrier’s strict luggage policy and inflexibility for cancelling flights figured prominently in user reviews as well as complaints about minimal legroom and uncomfortable seats. Finally, quite a few consumers spoke of difficulty resolving issues, particularly slow refunds and overall poor customer service. When compared to other low cost carriers like Ryanair and easyJet, Wizz Air is perceived as having more disorganized customer service. Customers feel that easyJet has more transparent fees with a more comfortable in-flight experience.

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