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Finnair Reviews and Ratings

Check 18,633 verified passenger reviews to find out if Finnair is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

  • plus Comfortable long-haul flights
  • plus Efficient check-in
  • plus In-flight entertainment

Cons

  • minus Minimal amenities
  • minus Delays and schedule changes
  • minus Poor communication
Skip to ratings

rev17% of reviewers learnt about & won compensation with AirAdvisor’s help

Finnair reviews

3.69

  • star
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  • Terrible

    (43)
  • Poor

    (4)
  • Average

    (0)
  • Very Good

    (0)
  • Excellent

    (1)
  • star
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Anonymous member

verifbadgeVerified | Sep 18, 2026

  • Economy

If something disturbs the domestic ...

If something disturbs the domestic peace, it is known that it is scrap fin41, fin67, fin122, fin99 If something disturbs the domestic peace, it is known that it is scrap fin41, fin67, fin122, fin99

Overall

  • close flying sht
  • Economy

Comments

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dvedd N: flying sht fin61

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dvedd N: If something disturbs the domestic peace, it is known that it is scrap fin41, fin67, fin122, fin99 fin69

  • star
  • star
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Anonymous member

verifbadgeVerified | Sep 16, 2026

  • Premium economy

Report fin122 fin67 fin141 to the a...

Report fin122 fin67 fin141 to the appropriate authorities for causing excessive noise that is harmful to nature and people

Overall

  • close flying sht
  • closecheck ?
  • Premium economy

Comments

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dvedd N: flying sht fib61

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Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

See if you can claim now.

  • star
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  • star

Anonymous member

verifbadgeVerified | Sep 2, 2026

  • Economy

Report fin122 fin67 fin141 to the a...

Report fin122 fin67 fin141 to the appropriate authorities for causing excessive noise that is harmful to nature and people

  • Economy

Comments

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dvedd N: and sht fin121

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Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

Check here.

  • star
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Anonymous member

verifbadgeVerified | Aug 15, 2026

  • Economy

Report fin122 fin67 fin141 to the a...

Report fin122 fin67 fin141 to the appropriate authorities for causing excessive noise that is harmful to nature and people

Overall

  • close very noise sht
  • closecheck ?
  • Economy

Comments

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dvedd N: If something disturbs the domestic peace, it is known that it is scrap fin41, fin67, fin122, fin99 fin69

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dvedd N: fin73 naruszenie miru domowego waszymi złomami

  • star
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Volodymyr M

verifbadgeVerified | Aug 15, 2026

  • Gdansk-Helsinki
  • Economy
  • Successful claim

Відміна рейсу

The compensation process was handled at the highest level, and I hope the outcome will also be at the highest level. Thank you.

  • Gdansk-Helsinki
  • Economy
  • Successful claim

Comments

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dvedd N: Report fin122 fin67 fin141 to the appropriate authorities for causing excessive noise that is harmful to nature and peop

messageicon

dvedd N: fin73 naruszenie miru domowego waszymi złomami

  • star
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Anonymous member

verifbadgeVerified | Jul 4, 2026

  • Economy

Report fin122 fin67 fin141 to the a...

Report fin122 fin67 fin141 to the appropriate authorities for causing excessive noise that is harmful to nature and people

Overall

  • close garbage
  • closecheck ?
  • Economy

Comments

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dvedd N: If something disturbs the domestic peace, it is known that it is scrap fin41, fin67, fin122, fin99 fin69

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dvedd N: Report fin122 fin67 fin141 to the appropriate authorities for causing excessive noise that is harmful to nature and peop

  • star
  • star
  • star
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  • star

Anonymous member

verifbadgeVerified | Jul 2, 2026

  • Singapore-Helsinki
  • Premium economy

Finnair cancelled my long-haul flight from SIN-HEL and refused fair compensation

Finnair cancelled my long-haul flight from SIN-HEL and refused fair compensation Finnair cancelled my long-haul flight (AY132, Singapore–Helsinki) and offered just €146 in care costs, refusing the €600 lump-sum compensation owed under Article 7 of EC Regulation 261/2004. Their justification? An "extraordinary circumstances" defence based on an A350 hydraulic pump failure — yet their own letter describes the fault as a "widely documented design issue affecting the entire A350 fleet globally throughout the type's operational history," with European Aviation Safety Agency having issued multiple mandatory Airworthiness Directives. A fault that is extensively documented and subject to repeated regulatory directives is, by definition, foreseeable — which is the precise opposite of extraordinary. The Court of Justice EU set a high bar for this defence in Wallentin-Hermann, and Finnair's own account of the fault fails to clear it. I have formally rejected their determination and am pursuing the full €600 claim through AirAdvisor. If Finnair cancel your flight and cite technical faults, do not simply accept their refusal — know your rights under EC 261/2004 and push back.

  • Singapore-Helsinki
  • Premium economy

Comments

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dvedd N: Report fin122 fin67 fin141 to the appropriate authorities for causing excessive noise that is harmful to nature and peop

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dvedd N: IN122 AY122 A333, FIN131 AY131 A359 Report fin122 fin67 to the appropriate authorities for causing excessive noise that

  • star
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Anonymous member

verifbadgeVerified | Jun 26, 2026

  • Economy

FIN122 AY122 A333, FIN131 AY131 A35...

FIN122 AY122 A333, FIN131 AY131 A359 Report fin122 fin67 to the appropriate authorities for causing excessive noise that is harmful to nature and people Report fin122 fin131 to the appropriate authorities for causing excessive noise that is harmful to nature and people

  • Economy

Comments

messageicon

dvedd N: fin73 naruszenie miru domowego waszymi złomami

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dvedd N: IN122 AY122 A333, FIN131 AY131 A35... FIN122 AY122 A333, FIN131 AY131 A359 Report fin122 fin67 to the appropriate autho

  • star
  • star
  • star
  • star
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Anonymous member

verifbadgeVerified | Jun 25, 2026

  • Economy

FIN122 AY122 A333, FIN131 AY131 A35...

FIN122 AY122 A333, FIN131 AY131 A359 Report fin122 fin67 to the appropriate authorities for causing excessive noise that is harmful to nature and people Report fin122 fin131 to the appropriate authorities for causing excessive noise that is harmful to nature and people

  • Economy

Comments

messageicon

dvedd N: IN122 AY122 A333, FIN131 AY131 A35... FIN122 AY122 A333, FIN131 AY131 A359 Report fin122 fin67 to the appropriate auth1

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dvedd N: IN122 AY122 A333, FIN131 AY131 A35... FIN122 AY122 A333, FIN131 AY131 A359 Report fin122 fin67 to the appropriate autho

  • star
  • star
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  • star
  • star

Anonymous member

verifbadgeVerified | Jun 18, 2026

  • Economy

fFIN122 AY122 A333, FIN131 AY131 A35...

FIN122 AY122 A333, FIN131 AY131 A359 Report fin122 fin67 to the appropriate authorities for causing excessive noise that is harmful to nature and people Report fin122 fin131 to the appropriate authorities for causing excessive noise that is harmful to nature and people

Overall

  • close very noisy
  • closecheck hah xD
  • Economy

Comments

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dvedd N: fin67 to report very noise sht

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Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Finnair Ratings

All-time Rating & Reviews

Finnair customer review scores from various review websites. Average Star RatingFinnair customer review scores from various review websites.

Average Star Rating

3.69
  • star
  • star
  • star
  • star
  • star
Total number of reviews for Finnair Total Reviews countTotal number of reviews for Finnair

Total Reviews count

18633
Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale

Review Sites Distribution

  • dist

    AirAdvisor

    3.69

    18633 (100%)

  • dist

    TripAdvisor

    3.5

    9121 (49.1%)

  • dist

    Flight Radar

    4.25

    4330 (23.3%)

  • dist

    Momondo

    3.8

    1430 (7.7%)

  • dist

    Kayak

    3.8

    1430 (7.7%)

  • dist

    Google

    3.7

    919 (4.9%)

  • dist

    Airlines-Inform

    3.4

    532 (2.9%)

  • dist

    FlightReport

    3.7

    250 (1.3%)

  • dist

    eSky.eu

    4.2

    186 (1%)

  • dist

    Airline Ratings

    1.7

    73 (0.4%)

  • dist

    TrustPilot

    1.6

    65 (0.3%)

  • dist

    eDreams

    4.1

    41 (0.2%)

  • dist

    Yelp

    2.8

    30 (0.2%)

  • dist

    PissedConsumer

    1.9

    28 (0.2%)

  • dist

    Productreview

    1.6

    18 (0.1%)

  • dist

    Tiket2

    4

    (%)

  • dist

    SkyTrax Ratings

    4

    (%)

Join the conversation! What do you think of Finnair

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Star ratings breakdown

  • Ease of compensation and refunds
  • In-flight entertainment (WiFi, TV, movies)
  • Baggage policy & handling
  • Cleanliness
  • Customer service
  • Check-in and boarding
  • Value for money
  • Food and beverage
  • Legroom & seat comfort
  • Ticket change & cancellation flexibility
Finnair logo

3.69

18633

  • star
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  • star

4/5 overall

  • 3/5
  • 2/5
  • 3/5
  • 3/5
  • 2/5
  • 3/5
  • 2/5
  • 2/5
  • 2/5
  • 2/5

3 ways to claim compensation from Finnair

  • Option 1 - Write a review - Tell other passengers what you want compensating for.

    Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.

  • Option 2 - Check how much you are owed right now with our instant compensation checker.

    Then relax and let our experts do the work for you.

  • Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Finnair by following the steps below

    1. Fill in the feedback and claims form on the Finnair website. (30 minutes with all the right documentation).
    2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
    3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
    4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
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