Finnair Reviews
20273 passengers’ reviews
Finnair Plc, PO Box 15, 01053 Finnair, Finland
0~0 358 9 8180800 +358 300 871 160
20273 passengers’ reviews
Finnair Plc, PO Box 15, 01053 Finnair, Finland
0~0 358 9 8180800 +358 300 871 160Leave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.63Total Reviews count
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SkyTrax Ratings
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20273 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Comfortable long-haul flightsEfficient check-inIn-flight entertainment
Minimal amenitiesDelays and schedule changesPoor communicationFinnair is well known for its efficient flights aboard clean and modern aircraft. Passengers give high marks for how the airline incorporates bits of Finnish culture into their service. And while the short-haul routes get complaints about limited amenities, the long-haul routes excel by providing superior comfort and enjoyability, especially in Business Class. The biggest pain point for Finnair passengers is the limited complimentary food offerings. Reviewers mention that even coffee comes with a fee. As well, customer service could improve its communication, especially during flight disruptions.
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